Installation Services SRP - Effective 03/20/2003 IMPORTANT NOTE: The prices below are FLAT fees. All expenses included. XX = Discount level BV SRP Business Day Install Single Unit 15% 25% Distributor Discount 25% NV SRP 15% 25% Distributor Discount 25% BVM SRP Business Day Install Multiple Units (same site, same day) 15% 25% Distributor Discount 25% NVM SRP Non-Business Day Install Multiple Units (same site, same day) 15% 25% Distributor Discount 25% $1,436 $2,155 $956 $956 $1,425 $2,155 $956 NA $405 NA $750 Dealer Discount 15% Dealer Discount 15% Dealer Discount 15% MCK Product Model CampusConneX System - Large sizes ( 60 digital & 48 analog) CampusConneX System - Small sizes (20 digital & analog) S-DCXLG - XX $4,500* $3,825 $3,375 $6,750* $5,735 $5,065 N/A N/A S-DCXSM - XX $2,250* $1,915 $1,685 $3,375* $2,865 $2,535 N/A N/A Custom-configured CampusConneX System S-DCXSYS - CC Custom Quote EXTender PBXgateway II EXTender PBXgateway II with 3.0 and T1/PRI card S-DGWY2 - XXX $1,500 $1,275 $1,125 $2,250 $1,913 $1,688 $1,275 $1,084 $956 $1,915 $1,628 S-DTGWY2 - XXX $2,250 $1,915 $1,685 $3,250 $2,765 $2,435 $1,900 $1,615 $1,425 $2,875 $2,245 EXTender PBXgateway RemoteConneX and MobileConneX PBXgateways S-DGWY - XXX $1,000 $850 $750 $1,350 $1,148 $1,013 $900 $765 $675 $1,275 $1,084 S-DMGWY - XXX $1,000 $850 $750 $1,350 $1,148 $1,013 $900 $765 $675 $1,275 $1,084 MCK EXTender 7000 MCK EXTender 7000 with T1/PRI card S-D7000 - XXX $1,500 $1,275 $1,125 $2,250 $1,913 $1,688 $1,200 $1,020 $900 $1,900 $1,615 S-DT7000 - XXX $2,250 $1,915 $1,685 $3,250 $2,765 $2,435 $1,900 $1,615 $1,425 $2,875 $2,245 MCK EXTender 6000 MCK EXTender 4000 Bundle (1-12 Units)** S-D6000 - XXX $1,000 $850 $750 $1,350 $1,148 $1,013 $900 $765 $675 $1,275 $1,084 S-DM4000 - XXX $400 $340 $300 $550 $468 $413 NA NA NA NA NA MCK EXTender 3000 S-D3000 - XXX $600 $510 $450 $900 $765 $675 NA NA NA NA NA 3rd Party CSU/DSU S-DSU - XXX $450 $383 $338 $675 $574 $506 $360 $306 $270 $540 $459 Site Survey for EXTenders Remote Installation Support (2-hour increment) S-SURVEY - XXX $500 $425 $375 NA NA NA NA NA NA NA NA S-DPHONE $250 $250 $250 Incomplete Installation Cisco Routers S-DSTOP - XXX S-DCISCO - XXX $750 $638 $563 $1,000 $850 $750 $750 $638 $563 $1,000 $850 Custom Quote Business Day installations are performed between 8:00AM and 5:00 PM local time Monday-Friday excluding holidays. If customer site is not prepared for installation when technican arrives, hourly charges or incomplete installation charges will be billed. * Travel and related expenses are NOT included in the CampusConneX System install prices. ** MCK EXTender 4000 Bundle Installations - Special Notes Prices listed are on a per bundle basis (up to 12 units per bundle) Units are Configured and Tested at the Gateway location at the same time the Gateway is installed The customer is responsible for the shipping and installation of the configured units. Master Installation Price List - MCK Confidential Dealer Discount 15% Non-Business Day Install Single Unit Part Number Product Support Programs (does not include Adv. Replacement) SRP - Effective 03/20/2003 XX = Discount EV SRP 20% 30% GV SRP 20% 30% FV SRP 20% 30% HV SRP 20% 30% Dealer Discount 20% Dealer Discount 20% Dealer Discount 20% Dealer Discount 20% 5x8 Remote Technical Support 5x8 On Site Technical Support 7x24 Remote Technical Support 7x24 On Site Technical Support Distributor Discount 30% Distributor Discount 30% Distributor Discount 30% MCK Product Model CampusConneX System Large sizes (60 & 48) CampusConneX System Small sizes (20) EXTender PBXgateway II, RemoteConneX and MobileConneX PBXgateways (24-port versions) EXTender PBXgateway II with 3.0 and T1/PRI card EXTender PBXgateway, RemoteConneX and MobileConneX PBXgateways (8- and 12port versions) S-SCXLG - XX S-SCXSM - XX $5,000 $3,000 $4,000 $2,400 $3,500 $2,100 Time & Materials fee applicable Time & Materials fee applicable $8,500 $5,000 $6,800 $4,000 $5,950 $3,500 Time & Materials fee applicable Time & Materials fee applicable S-SGWY2 - XX $650 $520 $455 $1,300 $1,040 $910 $900 $720 $630 $1,795 $1,436 $1,257 S-SGWY2T - XX $995 $796 $697 $1,850 $1,480 $1,295 $1,450 $1,160 $1,015 $2,675 $2,140 $1,873 S-SGWY - XX S-S6000 - XX S-S7000 - XX S-S7000T - XX S-S4000 -XX S-S3000 - XX S-S1000 - XX S-SEDAC-XX S-SDAC-XX S-SMODX - XX $425 $425 $650 $1,000 $200 $200 $200 $275 $650 $250 $340 $340 $520 $800 $160 $160 $160 $220 $520 $200 $298 $298 $455 $700 $140 $140 $140 $195 $455 $175 $750 $750 $1,300 $1,875 NA NA NA NA NA NA $600 $600 $1,040 $1,500 $525 $525 $910 $1,315 $650 $650 $900 $1,450 NA NA NA NA NA NA $520 $520 $720 $1,160 $455 $455 $630 $1,015 $1,100 $1,100 $1,795 $2,675 NA NA NA NA NA NA $880 $880 $1,436 $2,140 MCK EXTender 6000 MCK EXTender 7000 MCK EXTender 7000 with T1/PRI card MCK EXTender 4000 MCK EXTender 3000 and ISDN Cards MCK EXTender 1000+ and Analog Cards Expandable D/A Converter D/A Recording Interface Module EXTender for Fiber $1,257 $1,875 NOTE 1: These prices are for support WITHOUT Advanced Replacement (normal return and repair included for in warranty and normal repair prices for out of warranty). For customers wanting Advanced Replacement, go to the next worksheet. NOTE 2: Prices listed above are for contracts purchased within the first 24 months of product manufacturing date. To read Mfg date, a) for 4000, 6000, GW, 7000 and racks, read 10 digit SN as: first 2 numbers are MFG week; 3rd digit is year; example:2625904E70 is week 26 of year 2002. b) for 1000/3000/former DTI products, we'll verify ship date based on serial number (Order Entry system has that information). NOTE 3: For product 24-48 months old and it's the first time going under maintenance, add 20% to above prices. NOTE 4: For product 48-60 months old add 40% to above prices. NOTE 5: Product greater than 60 months old cannot be put under warranty for service or repair. NOTE 6: Product can be MCK-branded or Avaya-branded (but Avaya branded gets 20% added after 12 month vs MCK at 24 months). NOTE 7: Contract renewal will be based on current pricing but initial premium remains the same. EXAMPLE. A service agreement initiated with a 30-month old 1000+ is charged a 20% premium year after year, however the base rate (currently $200 for 5*8 w/ Tech Support) is subject to change based on current rates. NOTE 8: Customer can order multiple year contracts (up to 3 years) if maintenance contract is purchased within 12 months of product manufacture. Advantage to the customer is they pay "today" prices for the entire contract versus price increases that will go into affect in the future. NOTE 9: Average repair turnaround time is 14 calendar days after receipt of product. NOTE 10: Where applicable service contracts must be purchased both for Gateway & MCK EXTender. Master Support Price List - NOT Adv Replacement - MCK Confidential Distributor Discount 30% $770 $770 Part Number New Product Support Programs (with Adv. Replacement product) SRP - Effective 03/20/2003 XX = Discount EA SRP 20% 30% GA SRP 20% 30% FA SRP 20% 30% HA SRP 20% 30% 5x8 Remote Technical Support 5x8 On Site Technical Support 7x24 Remote Technical Support 7x24 On Site Technical Support Distributor Discount 30% Distributor Discount 30% Distributor Discount 30% MCK Product Model CampusConneX - Large systems Note: Replacement parts are listed on Hardware Repair worksheet CampusConneX - Small systems Note: Replacement parts are listed on Hardware Repair worksheet EXTender PBXgateway II, RemoteConneX and MobileConneX PBXgateways (24-port versions) EXTender PBXgateway II with 3.0 and T1/PRI card EXTender PBXgateway, RemoteConneX and MobileConneX PBXgateways (8- and 12port versions) S-SCXLG - XX $6,000 $4,800 $4,200 Time & Materials fee applicable $9,500 $7,600 $6,650 Time & Materials fee applicable S-SCXSM - XX $4,000 $3,200 $2,800 Time & Materials fee applicable $6,000 $4,800 $4,200 Time & Materials fee applicable S-SGWY2 - XX S-SGWY2T - XX $950 $1,150 $760 $920 $665 $805 $1,595 $2,150 $1,276 $1,720 $1,117 $1,505 $1,195 $1,600 $956 $1,280 $837 $1,120 $1,995 $2,850 $1,596 $2,280 $1,397 $1,995 S-SGWY - XX S-S6000 - XX S-S7000 - XX S-S7000T - XX S-S4000 -XX S-S3000 - XX S-S1000 - XX S-SEDAC-XX S-SDAC-XX S-SMODX - XX $595 $595 $950 $1,295 $350 $350 $350 $325 $800 $375 $476 $476 $760 $1,035 $280 $280 $280 $260 $640 $300 $417 $417 $665 $905 $245 $245 $245 $225 $560 $265 $925 $925 $1,595 $2,350 NA NA NA NA NA NA $740 $740 $1,276 $1,880 $648 $648 $1,117 $1,645 $800 $800 $1,195 $1,750 NA NA NA NA NA NA $640 $640 $956 $1,400 $560 $560 $837 $1,225 $1,295 $1,295 $1,995 $2,995 NA NA NA NA NA NA $1,036 $1,036 $1,596 $2,395 MCK EXTender 6000 MCK EXTender 7000 MCK EXTender 7000 with T1/PRI card MCK EXTender 4000 MCK EXTender 3000 and ISDN Cards MCK EXTender 1000+ and Analog Cards Expandable D/A Converter D/A Recording Interface Module EXTender for Fiber (2 modules) $1,397 $2,095 NOTE 1: These prices are for support WITH Advanced Replacement. Next day delivery for requests received prior to 2:00 P.M. EST. NOTE 2: Prices listed above are for Contracts purchased within the first 24 months of Product manufacturing date. To read Mfg date, a) for 4000, 6000, GW, 7000 and racks, read 10 digit SN as: first 2 numbers are MFG week; 3rd digit is year; example:2625904E70 is week 26 of year 2002. b) for 1000/3000/former DTI products, we'll need to ask customer date they purchased. NOTE 3: For product 24-48 months old and it's the first time going under maintenance, add 20% to above prices. NOTE 4: For product 48-60 months old add 40% to above prices. NOTE 5: Product greater than 60 months old cannot be put under warranty for service or repair. NOTE 6: Advanced replacement maintenance option is available only for working product. NOTE 7: Product can be MCK-branded or Avaya-branded (but Avaya branded gets 20% added after 12 month vs MCK at 24 months). NOTE 8: Contract renewal will be based on current pricing but initial premium remains the same. EXAMPLE. A service agreement initiated with a 30-month old 1000+ is charged a 20% premium year after year, however the base rate (currently $350 for 5*8 w/ Tech Support) is subject to change based on current rates. NOTE 9: Customer can order multiple year contracts (up to 3 years) if maintenance contract is purchased within 12 months of product manufacture. Advantage to the customer is they pay "today" prices for the entire contract versus price increases that will go into affect in the future. NOTE 10: Where applicable service contracts must be purchased for both the Gateway & MCK EXTender. Master Service Price List with Adv. Replacement - MCK Confidential Distributor Discount 30% $907 $907 Dealer Discount 20% Dealer Discount 20% Dealer Discount 20% Dealer Discount 20% Part Number Hardware Repair Services SRP - Effective 03/20/2003 Services on this page are not discountable. XXX = RTF Return to Factory Repair NBD MCK Product Model CampusConneX System-related parts CampusConneX PBXgateway CampusConneX Base Station CampusConneX Phone Digital Line Unit (DLU) card Central Processing Unit (CPU) card Cell Link Unit (CLU) card Line Termination Unit (LTU) card Speech Link Unit (SLU) card Speech Processing Unit (SPU) card EXTender PBXgateway II EXTender PBXgateway II with 3.0 and T1/PRI card EXTender PBXgateway MobileConneX & RemoteConneX PBXgateways (8 and 12 port only) MobileConneX & RemoteConneX PBXgateways (24 port only) MCK EXTender 7000 MCK EXTender 7000 with T1/PRI card MCK EXTender 6000 MCK EXTender 4000 MCK EXTender 3000 MCK EXTender 1000+ S-RCXGWY- XXX S-RCXBAST- XXX S-RCXPH- XXX S-RCXDLU- XXX S-RCXCPU- XXX S-RCXCLU- XXX S-RCXLTU- XXX S-RCXSLU- XXX S-RCXSPU- XXX S-RGWY2- XXX S-RGWY2T- XXX S-RGWY- XXX S-RMGWY-XXX S-RMGWY24-XXX S-R7000-XXX S-R7000T-XXX S-R6000-XXX S-R4000-XXX S-R3000-XXX S-R1000-XXX $580 $600 $250 $470 $750 $825 $550 $720 $710 $1,000 $1,500 $500 $500 $1,000 $1,000 $1,500 $500 $250 $250 $250 $780 $650 $300 $625 $1,000 $1,100 $735 $960 $950 $1,500 $2,250 $750 $750 $1,500 $1,500 $2,250 $750 $375 $375 $375 ** The defective unit must be received by MCK within 10 business days, otherwise the customer will be billed for the full List Price of the replacement unit. ** For Advanced Replacement, these prices are only valid for product less than 24 months old. For product 24-48 months old add 20% to cost; for product 48 months or older add 50%. Example: Customer wants Adv Replacement for a 36-month old 6000. Price is $900 ($750 plus 20%). Next Day Hardware Swap is for customers not under contract who wish to do a one time, one unit advanced replacement. Order must be in prior to 2:00 P.M. EST to get next day delivery of product. RTF = Return to Factory NBD = Next Business Day Master Hardware Repair Price List - MCK Confidential Next Business Day Hardware Delivery ** (14 Business Days) Part Number Time & Material Services SRP - Effective 03/20/2003 Services on this page are not discountable and do NOT include expenses incurred. XX= CC NC Hourly Service Rates CampusConneX System-related services On-site Survey Business Day On-Site Support * (hrly rate) Non - Business Day On-Site Support* (hrly rate) Business Day Telephone Support** (hrly rate) Non - Business Day Telephone Support ** (hrly) Project Management & Special Services (hrly) Special Services On Site*** S-CXSVY-XX S-LABOR-XX S-LABORN-XX S-PHONE-XX S-PHONEN-XX S-MGMT-XX S-SX-XX $750/day & site $350 $475 $125 $175 $125 $200 $1000/day & site $500 $600 $175 $250 $150 $250 * 4-hour minimum charge applies. *** Maximum $1500/day plus expenses. y Maximum of 2 hours applies. NOTE: These charges are billed to the customer and MCK will use Vital or MCK personnel as required. NOTE 2: Expenses not included in above pricing. MCK will pass through expenses to customer at actual expense incurred. Master Time Material Price List - MCK Confidential Non - Contracted Customers Part Number Contracted Customers