Hospitality+Professional+Resume[2]

[Your Name] [Street Address], [City, ST ZIP Code] [phone] [e-mail] Objective Profile CASINO OPERATIONS/HOSPITALITY SERVICES • Extensive background in customer-oriented service operations and business development, including sales, marketing, promotions, and cost control. Excellent communication skills; maintain positive relations with staff and customers in high-volume, fast-paced operations. Proven ability to handle currency and financial transactions accurately; resolve discrepancies promptly; licensed by the Illinois Gaming Board. Familiar with Microsoft Word, Microsoft Excel, e-mail, and the specialized systems MUTUALINK and KRONOS; utilize TRW system to run credit checks. • • • Employment Alpine Ski House, Elgin, IL 9/94-Present Cage Supervisor • Responsible for up to 100 employees including 74 cashiers, four soft-count supervisors, and 13 soft-count clerks in cashiering for this casino. • Monitor the payroll reports for payroll information. • Utilize Microsoft Excel to schedule cashiers and track cash over/short counts. • Run customer credit requests through the TRW credit report system. • Monitor transactions for zero-tolerance adherence to the Illinois Gaming Board regulations. • Prepare currency transaction reports (CTR) as required under Chapter 31. • Submit incident and credit fraud reports to Security personnel. Trained in the reservation booking system. Promoted from Cage/Ticketing Supervisor. Fourth Coffee, East St. Louis, IL Main Banker/Cashier • In charge of all aspects of cage/bank operations for this casino. Woodgrove Bank, Dover, DE Head Teller Army & Air Force Exchange Service, Ramstein Air Base, Germany Central Checkout Supervisor 6/93-9/94 7/92-6/93 1990-1992 Training • • • Frontline Leadership CUNA Star (Customer Service) Modules Training Principles of Management