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NEWS | Nursing Ask The Nursing Expert Program reduces nurse med Anne Marie Barnett, RN Former President, Maryland NADONA/LTC mistakes by nearly 9 in 10 By James M. Berklan continually interrupting them. Every time I need to initiate a Nursing professionals are They covered the window. change, there are some members of further examining a hospital Observers noted that nurses nursing leadership who consistently project that cut medication- typically can be interrupted whine and moan. Any suggestions? delivery errors by 88% to from five to 10 times during Photo: iStockphoto learn how it might be repli- the administration of just one How well I understand! Some adults cated in other settings. medication. who appear to be mature become The three-year University of “Something as simple as unknown aliens when their world is California-San Francisco pro- Eliminating interruptions can changing the process just a changed in any way. Try taking them gram emphasized eliminating reduce the number of med errors. little bit can make a big dif- aside, one by one, and discuss this interruptions during nurses’ ference,” said Celeste Arbis, a behavior. Use the most recent situa- medication passes. medications and not to be dis- registered nurse at San Fran- tion to give them speciﬁc examples of While some of the nine turbed, nurses did everything cisco General. their most recent behavior and then San Francisco-area hospitals from wear bright vests to make And that can mean big discuss how you had hoped they would taking part had advanced announcements at medication bucks. Medication errors cost embrace the change. technology to help them, delivery time and establishing hospitals about $3.5 billion If the behavior continues, you need many of the improvements “quiet zones.” in unnecessary medical costs, to decide how long this staff member were surprisingly low-tech, Nurses at San Francisco and produce about 400,000 stays on as part of your leadership participants pointed out. General, for example, real- preventable injuries each year, team. If there is one thing that I know In an effort to signify to ized colleagues who could see according to the Institute of absolutely about long-term care, it is others they were delivering them through a window were Medicine. ■ that change is constant. I have a nurse who I hired about four Docs, nurses behaving badly, report says months ago as a new nursing gradu- By Brett Bakshis ments and insults (84.5%) and and nurses that affects every ate and although she is a nice
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