Business Unit Continuity Plan Templates
Central Office Education Queensland
BUSINESS UNIT LOCATION
CONTACT OFFICER TITLE
PHONE ALTERNATIVE CONTACT OFFICER TITLE PHONE
See enclosed Unit Contact List for full details
Glossary
For further explanation of these terms, please refer to the Business Continuity Management Manual - Central Office application. Concept
Business Unit
Description
A generic, industry standard term referring to any major business area.
Examples/Comments
As applies to the Department of Education and the Arts the term business unit is used to describe major business areas commonly known as branches, offices, generic directorates and units. Example- Workforce Standards and Performance Unit Legal Services Branch Office of the Director General Internal Audit During an outage parts of the Continuity Plan may be activated in order to deal with the situation. The full activation of a plan (that is, for a total disaster) will be the decision of the Recovery Coordinator.
Outage
An outage is an extraordinary event, causing a disruption to, or loss of, key business processes, that has a high impact on the Department/Unit. This is distinct from downtime or systems failures that may occur as a part of normal operations where the impact simply reduces the effective utility of processes in the short term.
Maximum Acceptable Outage (MAO)
The MAO is the time it will take before an outage threatens the Department/Unit achieving its business objectives. The BIA is undertaken for all key business processes and establishes the recovery priorities should those processes be disrupted or lost. Key business processes are those processes essential to delivery of outputs and achievement of business objectives. Business activities and resources are the
A disaster is an outage that exceeds the MAO.
Business Impact Analysis (BIA)
The BIA measures the effect of resource/activity loss and escalating losses over time in order to provide reliable data upon which to base decisions on risk mitigation and continuity planning.
Key business processes
In a budget-funded organisation that pays salaries, a key business process is a salary payments system to employees.
essential elements that combine to make up each key business process.
Dependent Relationships
Those relationships that the Department/Unit relies on for the delivery of key business processes.
Business activities
A business activity is a series of actions combining to produce an identifiable output and/or result. Resources are the means that support delivery of an identifiable output and/or result. Resources may be money, physical assets, or most importantly, people. Without resources, activities (and therefore business processes) would simply not occur. An event that has a business interruption consequence.
Resources
Examples may include technology suppliers, whole-of-business telecommunication suppliers and essential service providers. In some cases, dependent relationships may also be found internally within the Department where one business unit may be dependent upon another business unit for delivery of services. A salary payments system process may rely on staff receiving claims, entering that information on a computer system; periodic payments to bank accounts, and include an inquiry facility to follow-up on discrepancies. A salary payments system relies on people, computers, office supplies, building and power and also on having sufficient funds available to make payments when due.
Business interruption event
Business interruption events are ‘outages’ and other operational events that do not affect business continuity.
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BUCP-1 KEY BUSINESS PROCESS IDENTIFICATION
DEPARTMENTAL OBJECTIVE – CENTRAL OFFICE
“Coordinate the development of public education policies for the state, taking into account the needs of schools and the priorities of the government of the day.”
Business Unit Objective
Must be consistent with Departmental Objective – Central Office
…………………………………………………………………………………………………………… …………………………………………………………………………………………………………… …………………………………………………………………………………………………………… ……………………………………………………………………………………………………………
Business Unit Processes/Activities
All key business processes must be consistent with Business Unit Objective. Unit business processes are those processes essential to delivery of outputs and achievement of the Unit Business Objective.)
Priority
Unit Business Process/Activity
Expand or minimise table as necessary
1.
2.
3.
4.
5.
6.
BUCP-2 BUSINESS IMPACT ANALYSIS
Priority No. ____
CRITICAL RESOURCE
RESOURCE DETAILS
(What, who, how many at normal operational level) PEOPLE
IMPACT OF OUTAGE (Using above rating scale for each time column) 1-2 3-5 6-15 16>30 days days days 30 days days
M AO
FACILITIES & ASSETS
INFORMATION SYSTEMS
TELECOMMUNICATIONS
DEPENDENT RELATIONSHIPS
OTHER
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BUCP-3 BUSINESS UNIT CONTINUITY DESIGN & IMPLEMENTATION Business Unit Continuity - Pre-Planning
Pre-planning Treatment
Estimated Cost
Within the MAO? Yes/No
1. People
2. Facilities & Assets
3. Information Systems
4. Telecommunications
5. Dependent Relationships
6. Other
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BUCP-4 BUSINESS UNIT CONTINUITY DESIGN & IMPLEMENTATION Business Unit Continuity - Initial Response
TREATMENT
EMERGENCY EVACUATION PROCEDURES
DETAILS
PERSON RESPONSIBLE
COMMUNICATION
PERSON RESPONSIBLE
APPLYING THE PRE-PLANNING PROCESS The time needed to implement each treatment option should be compared to the MAO for the resource/activity (see BUCP-2). Only those treatment options that can be implemented within the MAO need be considered further.
PRE-PLANNING PROCESS
PERSON RESPONSIBLE
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BUCP-5 BUSINESS UNIT CONTINUITY DESIGN & IMPLEMENTATION Business Unit Continuity - Interim Processing
Treatment Time to implement (days) Within MAO? Yes/No Estimated Cost Additional Comments
1. People
2. Facilities & Assets
3. Information Systems
4. Telecommunications
5. Dependent Relationships
6. Other
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BUCP-6 BUSINESS UNIT CONTINUITY DESIGN & IMPLEMENTATION Business Unit Continuity – Restoration
Time to implement (days) Within MAO? Yes/No Estimated Cost Additional Comments
Treatment
1. People
2. Facilities & Assets
3. Information Systems
4. Telecommunications
5. Dependent Relationships
6. Other
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BUCP-7
UNIT CONTACT LIST
The following information should be provided for key members of the business unit team Special Responsibility (if applicable) Phone (o) Office (h) Home (m) Mobile (f) Fax
Name
Title
Home Address
Unit Team Leader
Alternative Unit Team Leader
Team Member holding financial authority
Team Member responsible for maintenance of plan
Other key staff As required
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BUCP-8
EVENT LOG
Outage number
Sequential
Date Time Briefly describe the event
Did this event exceed the MAO? Yes/No If yes, date and time referred to the Recovery Coordinator Briefly describe followup action
Name and position of Team Leader Estimated time to event resolution
Days:
Hours:
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