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Knowing when to say NO

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From time to time, people are all called upon to deny a request. In the office, you will be obligated to say no in cases where there are potential conflicts of interest. What is spoken of less often is the occasional need to say no to a client -- particularly a good client. If it is applied to appraisal practice, you, as the appraiser, would like to receive assignments from your clients on reasonable terms including a fair fee, and with the necessary time to complete the assignment competently and professionally.

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									From the Counsellor’s Desk



 Knowing when to say NO
                                                                                                                                                                 Robert Patchett
                                                                                                                                                          LL.B, CD, AIC Counsellor,
                                                                                                                                                             Professional Practice


No – adverb (a negative used to express dissent,                                                                   importance that you value and the person receiving
      denial, or refusal, as in response to a question or                                                          your ‘NO’ understands you are not rejecting him,
    – verb (used with object) to reject, refuse                                                                    but honoring something you value instead. After




F
      approval, or express disapproval of.                                                                         providing your listener with a firm and respectful
                                                                                                                   ‘NO,’ you suggest an alternative which becomes
                                                                                                                   your ‘YES?’ In other words, you make a suggestion
           rom time to time, we are all called upon                                                                that another solution be considered.
           to deny a request – whether it is telling                                                                    If it is applied to appraisal practice, you, as the
           a child that there will be no dessert                                                                   appraiser, would like to receive assignments from
unless the broccoli is eaten, turning down an                                                                      your clients on reasonable terms including a fair
invitation to dine out with friends, or having to                                                                  fee, and with the necessary time to complete the
forgo attendance at an event. In the office, you                                                                   assignment competently and professionally. How-
will be obligated to say no in cases where there                                                                   ever, competition from peers, non-appraisers and
are potential conflicts of interest. What is spoken                                                                intermediaries in the collateral valuation process
of less often is the occasional need to say no to a                                                                may be creating artificial pressures to lower fees
client – particularly a good client.                                                                               or speed up turn around times. The one size fits all
     Ideally, the decision to turn down a client            NO, YES?’ approach. Ury gives readers a strategy       does not work, therefore, you may have to say,
would be due to your being too busy to take                 to avoid situations where they reluctantly take on     		•	“YES”	I	would	like	to	take	on	that	assignment,	
on new work or because you have a vacation                  obligations by saying yes and then feel resentful      		•	“NO”	it	cannot	be	done	that	fast	for	that	fee.		
planned and could not start a new project for               for doing so. He helps readers have the conviction   
								
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