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From time to time, people are all called upon to deny a request. In the office, you will be obligated to say no in cases where there are potential conflicts of interest. What is spoken of less often is the occasional need to say no to a client -- particularly a good client. If it is applied to appraisal practice, you, as the appraiser, would like to receive assignments from your clients on reasonable terms including a fair fee, and with the necessary time to complete the assignment competently and professionally.
From the Counsellor’s Desk Knowing when to say NO Robert Patchett LL.B, CD, AIC Counsellor, Professional Practice No – adverb (a negative used to express dissent, importance that you value and the person receiving denial, or refusal, as in response to a question or your ‘NO’ understands you are not rejecting him, – verb (used with object) to reject, refuse but honoring something you value instead. After F approval, or express disapproval of. providing your listener with a firm and respectful ‘NO,’ you suggest an alternative which becomes your ‘YES?’ In other words, you make a suggestion rom time to time, we are all called upon that another solution be considered. to deny a request – whether it is telling If it is applied to appraisal practice, you, as the a child that there will be no dessert appraiser, would like to receive assignments from unless the broccoli is eaten, turning down an your clients on reasonable terms including a fair invitation to dine out with friends, or having to fee, and with the necessary time to complete the forgo attendance at an event. In the office, you assignment competently and professionally. How- will be obligated to say no in cases where there ever, competition from peers, non-appraisers and are potential conflicts of interest. What is spoken intermediaries in the collateral valuation process of less often is the occasional need to say no to a may be creating artificial pressures to lower fees client – particularly a good client. or speed up turn around times. The one size fits all Ideally, the decision to turn down a client NO, YES?’ approach. Ury gives readers a strategy does not work, therefore, you may have to say, would be due to your being too busy to take to avoid situations where they reluctantly take on • “YES” I would like to take on that assignment, on new work or because you have a vacation obligations by saying yes and then feel resentful • “NO” it cannot be done that fast for that fee. planned and could not start a new project for for doing so. He helps readers have the conviction
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