Do you still have a book that is green and is either paperback or hardcover that I read about twenty years ago? I don't know the title or the author, but I am pretty sure it is green or maybe brown . . . [...] the number one phrase that library workers dread hearing is: 1.
Top Ten List of Phrases Library Personnel Fear Hearing Vicky Calmes Library Administrator's Digest; Nov 2009; 44, 9; Docstoc pg. 66 Reproduced with permission of the copyright owner. Further reproduction prohibited without permission.
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