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Watching the pennies and staying informed by ProQuest


The position of operations manager in a business is a vital role, and in the ICM it is no different. While the majority of Paula Orton's job has been to ensure they remain cost effective, from paper to property, there are some major initiatives afoot that are causing much excitement at the Institute. Quality In Credit Management assesses policy, performance measurement, people development, customer service and compliance. Orton explains that good credit management actually supports a sales team. After all if a great sale goes bad, its not a great sale but a bad debt.

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