Universal Approach to Solving Problems

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Universal Approach to Solving Problems Powered By Docstoc
					                | Management |
                                                                               By Joel Levitt, President, Springfield Resources




                Universal Approach to
                Solving Problems
         Fleet Maintenance Sept 1-3 Vert 2009.pdf   66.67
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                                                 A method to finding true causes and solutions
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  WASTE OIL IS                                      I just had the opportunity to attend a root cause analysis      shot without too much suffering. But typically, there are some



 FREE HEAT
                                                 (RCA) class in Australia. The class was run by the Strategic       problems that defy the easy way and lend themselves to a
                                                 Industry Research Foundation for a port coal-loading facility.     more structured approach. There are also problems wherein
                                                    I know this is a column in a magazine for fleet maintain-        maintenance professionals fix the symptoms but never get
                                                 ers, and port coal-loading facilities don’t have much to do        deep enough into the problems to solve them forever.
                                                 with trucks. But I like all big equipment. And port equip-            For example, what if one class of trucks got significantly
                W
LET LANAIR’S WASTE OIL                           ment is big. The piers in Australia can load 8,000 tons of         lower mpg and consumed tires faster than other units of
FIRED HEATERS AND BOILERS
               AN
               A                                 coal an hour into ships bound for China. Ten hours per ship        the same size? We might just change the tires more often
SAVE YOU THOUSANDS ON
  VE          OUS NDS
              OUSA
               U
SAVE YO THOUSANDS O                              and three ships at a time.                                         and yell at the drivers to be more careful. Using RCA, we

HIGH HEATING COSTS
      EA NG COSTS
           G COS
             COST
              O                                     In the RCA class were the port’s maintenance mechan-
                                                 ics and electricians. This was significant since I thought
                                                                                                                    would first figure out how expensive the problem is. Then,
                                                                                                                    we would identify all the causes and look at the causes
                                                 attendwees would be managers and engineers. The                    of those causes.
                                                 students were told to bring to the table various problems             The causes of the causes become the cause tree. The
                                                 they saw in their everyday maintenance life.                       key is to look closely at what intervention will interrupt the
                                                    The instructor, Bernie Piovesan, took the class through         cause tree and eliminate the problem forever, or signifi-
                                                 a structured learning experience where the students even-          cantly reduce the probability of the event.
                                                 tually got to address the issues they brought to the table.
                                                 Using flip charts and Post-it Notes, the students, broken
                                                 into teams, wrestled with the causes to their problems.
                                                    As the teams struggled with the RCA steps, they started
                                                 to travel down the roots of their various problems. People’s              RCA is a structured
                                                 faces lit up as they started to see the real causes of the prob-
                                                 lem and what they could do to solve it forever. The instructor                  three-part
                                                 had to hold the people back from jumping to conclusions
                                                 because the discipline helped find more universal causes.                      approach that
                                                    After that class I thought this RCA must be pretty power-
                                                 ful and started to train myself in the approach. Since I talk
                               
				
DOCUMENT INFO
Description: Think about this. If there was a management tool that is a key to PM improvement, reliability centered maintenance (RCM), continuous improvement, lean maintenance, total productive maintenance (TPM), troubleshooting and safety, and that management tool could, and should, be applied by workers, wouldn't you want to learn it? It turns out there is such a universal tool and it's called root cause analysis.
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