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					                                      Bernadette Aggen
                                 150 Font Blvd. Apt. 10M
                                San Francisco, CA 94132
                                    Cell : 702.218.5262
                           Email bernadetteaggen@yahoo.com
Objective:
To gain employment with an innovative and creative firm, to make optimum use of my
extensive hospitality/staffing industry knowledge, management experience and excellent
customer service history.
Skills:
Fluent Spanish speaking. Strong PC knowledge. Over 25 Years experience in Food &
Beverage include the following skills:

                                           ~Administrative/HR~
    Office management~ employee management~ vendor management~ systems management~ Exec.
                                              Asst .to CEO/Pres.
Staffing~ Mass recruiting~ headhunting~ direct hires~ employee hiring documentation~ orientation~~
employment laws (CA & NV) ~ taxes~ workman’s comp~ unemployment~ employee benefits~ payroll
FMLA~ COBRA~WOTC~HIPPA~ Accounting~ A/R A/P~ full charge bookkeeping~ collections ~
Systems, operation, safety, corporate, sales and harassment training~ Excellent administrative and
customer service skills.
                                                ~Hospitality~
       PMS installations (property management systems ~ POS installations (point of sale systems
                                                 installations)
         Hotels~ Casinos~ Resorts~ Airports~ Stadiums~ Restaurants~ Cruise Ships Worldwide
    Operations~ including F & B management~ hotel management~ restaurants~ club management~
general management dept management: to include sales and marketing~ front desk~ banquets~ retail~
      in-room dining~ spa~ security~ housekeeping~ Multi unit start up & management~ corporate
           training~ full P & L including: inventory~ labor/food costing~ reporting~ purchasing~
 implementing/setting policies/ procedures ~ staffing/ dismissals ~ loss prevention scheduling~ certified
                         OSHA /MSDS trainer ~ sales and marketing~ promotions.
                                                 ~Technical~
                Computer ~ web savvy (expert level) online & social media~ e-discovery
   Programming~ networking~ system & network administrator~ POS and PMS systems installations
      including: Micros, Fidelio, Opera, Squirrel, Aloha and more~ systems interfacing~ reporting~
     accounting~ telecom systems~ DOS~ Windows~ UNIX~ MAC~ Hardware/ software: Accounting
 including: Quickbooks~ Great Plains CRM’s including: Netsuite~ Sales Force~ Employee management
  systems including: PeopleSoft~ TempWare~ Avionte~ most software’s including: office suite (expert)~
  Hardware including: remote dial up support (TCP/IP) ~ data runs~ data/voice cabling & power specs.
                                           ~Sales & Marketing~
Account executive~ Hunter~ B2B sales~ account management~ lead generation~ cold calling~ full cycle
  sales~ goal attainment~ proposals~ contract negotiation~ credit approval/terms~ CRM systems~ lead
      database management and reporting~ coordinate trade shows, seminars & travel~ marketing
   coordinator~ targeted mass mailings~ sales incentives ~ revenue forecasting & reporting ~ product
 marketing announcements ~ press releases ~ manage sales forecasting reports ~ call activity reports ~
                    create/ standardize documents~ networking, building relationships.
                                              ~Entertainment~
        Contract negotiation (showroom, club, corp. functions)~ advertising and promotions (cross/
    radio/tv/cable/ print/etc.) sponsorship~ talent scouting/booking~ performance schedules~ technical
  rider~ sound/ lighting~ video/ audio requirements and production~ ticket sales~ large event staffing.
Education:
1982.1985     Cal State Poly Pomona
              3801 W. Temple Ave. Pomona, CA 91768
              Phone 909.869.7659 Hotel / Restaurant Management

1980.1982     Evergreen Valley Community College
              3095 Yorba Buena Road San Jose, CA 95123
              Phone 408.258-9400 Business

1976.1980     Santa Teresa High School
              6150 Snell Ave. San Jose CA 95123
              Phone 408.578-+9700 Required Subject




Employment:

2004-present CornerStone Staffing ~ Western Region Account Executive (CA
& NV)
             Western Regional Operations Manager (CA & NV)
             7041 Koll Center Parkway Suite 200
             Pleasanton, CA 94566
             Phone 702.878.5885 Jeff Stone - Larry James –Owner

2003-2004     Staffmark Inc. ~ Hospitality Division Director
              501 S. Rancho Dr. Suite G45B Las Vegas, NV 89106
              Phone 702.598.0096 Damon Johanson –Branch Manager

2000-2003     Showroom at the Venetian Hotel & Casino / Club C2K~ General
Manager
              H & H of Nevada LLC
              3355 Las Vegas Blvd. South Las Vegas, NV 89111
              Phone 702.210.4393 Scott Iwamoto Owner

2000-2001     Simi West Inc. Grand Vista Hotel ~ Food & Beverage Director
                           999 Enchantment Way Simi Valley, CA 91111
              Phone 805.984.5000 Tin Lasure General Manager

1999-2000     Mills Corporation- FoodBrand LLC ~ P.O.S (Point of Sale) IT System
              Administrator (National rollouts)
              340 N. Westlake Blvd, Suite 115 Westlake Village, CA 91362
              Phone 818.519.5536 Mike Drew Director of IT

1990-1999     MICROS Systems, Inc. ~ Fidelio
             Sales and Marketing Coordinator - LA District (1997-1999)
             Programmer/Installer/ Trainer - Major Accounts Division (1990-1997)
             2700- 3700-8700-9700- Opera
       12000 Baltimore Ave. Beltsville, MD 20705
       Phone 301.210.8000

1989-1990     Kelly McCue’s Sports Bar & Billiard Club ~ General Manager
              5402 Philadelphia Ave. Chino, CA 91707
              Phone 714.550.8429 Ivy Ong Owner

1986.1989     A.R.G. Black Angus Restaurants ~ District F & B Trainer
              Southern California ~ Ontario, CA
              Phone 714.558.3059 Bunnie Dennis General Manager

1978.1986     Lucky Stores ~ Bookkeeper/Dept. Manager/ Store Asst. Manager
              Stores # 128, 132, 148, 44, 17
              Phone 510.628.4200 Bert Rodriques

Special Interest: Computer Science ~ Sales & Marketing ~ Food & Beverage Operations ~
POS Systems ~Travel ~ Sports.
                    Additional references available upon request.

				
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