Sweaty Palms - The Neglected Art of Public Speaking I II - Juliene by cib68395


									Sweaty Palms – The Neglected Art of Public Speaking I & II – Juliene Hefter & Shawn DeRosa

Do you get sweaty palms just thinking about having to speak in front of people? Does the
thought of having to get up and give a presentation make you want to faint? Do you want to
improve your ability to do session presentations or submit sessions to present at conferences,
workshops or seminars? If you answered yes to any of the above questions, then this workshop
is just for you! Join us as we provide you with a hands-on workshop that provides you the
opportunity to practice speaking in front of various sized groups. A group of talented presenters
will work with you on various presentation techniques to make the thought of presenting in
public less dreadful!

Better Beaches - Tom Griffiths

“Better Beaches” is a one of a kind workshop. There are no other workshops available dealing
specifically with the safe management of beaches. From flat water beaches to river and surf
beaches, from guarded to un-guarded beaches, this course provides a wealth of cutting edge, hard
to find information that will help transform your waterfront into a safer and more enjoyable
beach. Vitally important information is provided in three major categories: Water Safety, Water
Quality and Risk Management. If a swimming beach falls within your area of responsibility, you
need to attend this workshop. Better Beaches, written by Dr. Tom Griffiths and published by the
National Recreation and Park Association, is the authoritative publication on beach management.

What Is Drowning Prevention and How Do YOU Do It? - Stephanie Shook

Each summer there continues to be a high number of drownings across the country. Aquatic
facilities do a great job of preventing drownings at their own facilities, but how do YOU help
improve water safety throughout your community? Learn how you can make a difference.

Building an In In-service Workshop - Brian Albright

This will be an interactive lecture on several aspects of in-service training. We will discuss why
we even have in-service, how we currently conduct in-service, and ideas for making our
individual in-service training programs fit our particular needs.

The New Note and Float - Tom Griffiths & Shawn DeRosa

Because we fail to teach ALL young children in America to swim at an early age; because
parents/guardians fail to actively watch their non-swimming children; because we fail to
systematically identify non-swimmers who enter our aquatic facilities; because lifeguards fail to
prevent non swimmers from slipping below the surface where the water quickly need hides and
suffocates, a new, national approach is needed to identify and protect non-swimmers when they
enter aquatic facilities PRIOR to slipping beneath the surface.
Aquatic’s War with RWI's - Louis Fruia

There is a growing concern nationwide with recreational water quality. This course will provide
the participant, those who make aquatics their business, including coaches, service technicians,
and pool operators whom are responsible to provide a safe aquatic environment with the
necessary awareness and basic skills to provide for the athlete, the customer or client that they
service, with a health and safety of aquatic environment.

The fear factor: Using communication theory from Lifeguard training to drowning prevention -
Kevin Johnston

Since drowning is a well recognized human fear, this session will discuss the use of fear to
change attitudes and beliefs of how safe lifeguard pools really are. In so doing, we can reduce
the time of submerged drowning detection and recovery by including the swimmers in the water
as part of the safety team.

Helicopter Parent ALERT - Robin Benton

You hear them coming, often before their children are even offered a job at your agency. Yes
they hover and persist. Helicopter parents are a reality for anyone working with today’s youth.
This session offers some clues as to their behavior motivation, and strategies for working with
both the employee and their parent.

Set Up For Success - Jennifer Lloyd

In a time of budget crisis, everyone needs to do more with less and staff is no exception. From
the beginning stages of recruitment to opening your pools on the first day of summer, this
session will give you everything you need to know to make your staff more well-rounded, better-
trained & educated to operate your facilities through pre-season assessment & training. We will
discuss the following: staff recruitment, skills assessment for potential employees, the interview
process, preparation for the management team, specialized in-services for programming staff,
pool orientation & the dreaded policies & procedures training.

Create a Programming Blueprint for Your Facility - Terri Smith

Have you ever noticed how certain aquatic departments always have great success with their
programs? Most successful business have a "blue print" for success. We will take an insider's
look at a "blue print" and how to apply the concepts to create a feasible programming plan for
your facility.

Balancing Act: Designing for Your Community and Your Checkbook – Randy Mendioroz

Thinking of building a new aquatic center? Randy Mendioroz, principal of Aquatic Design
Group, discusses how properly balancing competitive and leisure aspects in aquatic centers is the
secret to making your facility financially viable for the future. Mendioroz will expand upon his
article of the same name featured in the March 2006 issue of Aquatics International in which a
study conducted by Aquatic Design Group analyzed the financial statements of various aquatic

Cultural Competency for Leaders – Lee Mun Wah

Cultural Competency for Leaders, provides a forum for participants to discover the conscious
and unconscious ways in which racism permeates our attitudes and behaviors in the workplace
and affects our relationships. Intimately powerful, this program is experientially based and
designed to foster a deeper appreciation of our individual and cultural differences through
personal stories, group exercises, and a variety of films and articles. Participants will receive
many handouts on how to successfully communicate cross-culturally as well as how to listen and
respond effectively in stressful and conflictual situations involving diversity issues.

Lifeguarding, How Do We Want the Public to Perceive Us? - Juliene Hefter

As Lifeguards how are our actions perceived by the public? How do we train our staff to
recognize and understand how the public perceives what we do and how we do it? It is difficult
to understand how a misconception of our actions can cause our patrons concern or how our
inappropriate actions can lose patrons at our facilities. Facilities have a difficult enough time
finding, training and keeping qualified staff let alone making the staff realize that their actions
affect “business”. This session will address how to make the staff realize how their actions
affect patrons as well as how to educate patrons regarding why lifeguards do what they do.

ADA Accessibility Guidelines for Pools and Spas - Peggy Greenwell

Accessibility guidelines for swimming pools, wading pools, and spas are awaiting adoption by
the Department of Justice under the ADA. The session will provide an overview of new
construction and alteration requirements for providing access for persons with disabilities.

In-service Training for Waterfront Staff - Catherine Scheder

With the challenges of finding time for critical in-service training in camp and youth serving
programs that are demanding of free time, come and learn quick 20-30 minute trainings you can
utilize to keep your waterfront staff on their toes and your participants safe in and on the water.

Human Relations for Aquatic Management - Jeffery Jefferson

The Human Relations for Aquatic Management provides a management overview of the self-
understanding and general application of management skills for effective customer service,
communications, problem solving, group development and conflict management in building and
developing efficient and effective Aquatic Operations.
Rookie School - Lance O’Keefe & Christopher Lundie

How to run a successful rookie school for your facility or organization. If you don't already offer
a Rookie School paid or unpaid this is your chance to come and find out what it is all about.
After completing this session you will have all the tools you need to conduct a rookie school for
your organization. Resources will be given be handed out after the session on CDROM.

Public Return on Investment for Aquatic Facilities and Programs – John Whitmore

Public agencies across the country are suffering significant budget shortfalls that have prompted
them to eliminate or reduce all but their core business operations. The high overhead of aquatic
facilities makes them an easy target for reduction. However, agencies that demonstrate and
document the superior return on investment for their facilities will have positioned themselves to
not only weather the budget storm but also to thrive in it.

Planning Today for the Aquatic Facility of the Future – Keeping your finger on the Pulse of the
Aquatic Industry - Claude E. Rogers, Jr.

Trend today, gone tomorrow? . . . Maybe not “gone”, but certainly “new and improved.” Aquatic
industry trends are dynamic. Tomorrow’s aquatic center will resemble today’s waterpark
boasting bigger and better attractions with soaring entertainment value. Aquatic facilities will
continue to cater to all generations and span all cultures with the innovation of multiuse pools
and a myriad of programming options for simultaneous-use areas. Aquatics as a catalyst for
health and wellness will rise in popularity for generations young and old. With the evolution of
these aquatic facilities come more advances in technical trends regarding water treatment, air
quality and dehumidification so critical to guest safety public health and the aquatic experience.

Things They Never Told You About Aquatic Safety - Dr. Jon Hunsucker, Ph.D., P.E.

This session is designed for those agencies considering increasing the complexity of their facility
by adding more complex elements. Issues that should be considered by all aquatic agencies are
covered as well.

Sales Skills for the Frontline Team – Kirsten Barnes

With decreasing budgets and increasing competition, connecting with facility guests and
program participants is an easy way to create repeat business with a limited marketing budget.
But how do we teach our frontline team to make those connections, match needs to programs and
up-sell to new or expanded services? Give your frontline team the skills they need to help drive
program registration, increase returning customers generate revenue through daily customer
Top 5 Indoor Aquatic Design Challenges - Dave Schwartz

Learn how to overcome the top 5 challenges when designing a great indoor aquatic facility:
consultant coordination communication, building materials understanding, air treatment
necessities, insulation/vapor barrier importance, and operation planning.

Safety for Special Populations – Ruth Sova

This Special Populations Safety lecture reviews precautions for serving special populations.
What population is a candidate for hyperthermia or glycogen depletion from overexertion? Who
needs warmer water and what population can function well in cooler water? What’s the biggest
fear for clients with High Blood Pressure? How do we make sure the Parkinson’s Disease client
is safe? What about Spinal Cord Injuries? With the increase in pool use by special populations
you may need to add a few items to your pool guidelines and possibly your EAP.

Building a Case - Stephanie Shook

Tired of explaining the importance of records and reports to your lead staff? Come experience a
fun way to educate your lead staff, not only on records and reports, but also on hot topic
information in the industry today. Using fabricated scenarios, participants will form groups to
defend or prosecute an aquatic catastrophic incident.

Are You AAK in the WWW - Robin Benton

ICYC (in case you’re curious) about what the younger generation is saying and how, don’t get
left behind. Supervisors are tempted to think NYC B/C NWR; however digital communication is
here to stay. Facebook and wall posts do impact your business. Email is so last century. Get the
411 on social networks.

How People Play - Haley Panton

We have interviewed aquatic professionals and watched firsthand how the design and
programming for the multi-generational and programmatic needs within our pools can make an
aquatic center a success among each generation. Aquatic professionals need to know how
different age groups and generations “play in the water” which translates into design and
programming issues within the aquatic center. During this presentation we will cover all age
groups and what types of pools and programming they enjoy at an aquatic center. It is not
impossible to please everyone!

Who Saves My Staff After a Critical Incident? - Ben Robert

This session will cover the basics of assisting the emotional well being of lifeguarding staff
members who must deal with a death or near death on their watch. We will explore creation of a
program and or team to help them deal with the emotions and stress associated with a drowning
or heart attack or any other emotional shock they may deal with in the course of their routine
duties. We will also cover a time line of things management needs to do to ensure proper
documentation and preparation for the aftermath of an incident.

Drowning Prevention Worldwide - a Global View - Chris Brewster

Drowning is a leading cause of death worldwide, which is by no means confined to the
recreational aquatic setting. This presentation will provide an overview of the enormity of the
problem and what is being done about it, with an overview of the International Life Saving
Federation (www.ilsf.org) and its work.

Business Planning and Pro-Formas-Marketing, Staffing, and Budgeting - Pat O'toole

A very important aspect of the feasibility of a new aquatic center is determining what it is going
to cost each year to operate. Having an accurate business plan, determining staffing needs and
management plans, including operational and maintenance budgets for pre and post opening, and
the first five years of operations. This session highlights the different types of management and
financial plans necessary, and provides a sample outline of what needs to be considered and

Team Building, Too! – Kirsten Barnes

In-services really can be both a teaching opportunity and something fun for your crew! In Team
Building, Too, learn new and exciting to connect with your team while helping them connect
with each other. In addition to new and exciting activities for every group, learn how to use
team-building to create tangible lessons in guest service and new ways bring your agency’s
mission to life every day! You thought Marshmallow Dodgeball was fun, wait until you see
what’s in store this year!

Flyers to Masterpieces-the Basic of Publication Design – Terry Smith

As an aquatic professional we are considered the “Jack of all Trades”. Often times, we are called
upon to create publications for our facilities. This session will discuss the basics of design that
will help your flyers, posters, and even bulletin boards stand out in a crowd!

Cool Pools for Hot Climates - Haley A. Panton

High temperature regions present special challenges in design, programming, operations and
maintenance for both indoor and outdoor aquatic facilities. Explore the latest trends in pools,
amenities and technical advances to keep our patrons cool and our facilities maintained in hot
USLA Lifeguard Agency Certification Program - Chris Brewster

This session will provide an overview of the United States Lifesaving Association's Lifeguard
Agency Certification program, under which some 100 beach lifeguard agencies are certified as
meeting recommended USLA standards for training, equipment, and standards. Many USLA
certified agencies are surf lifeguard agencies, including most of the best known in the US, but
many are also inland open water beach agencies. This presentation will explain how the system
works and what types of agencies are best suited to this program.

Water Warfare- need armor with your rescue tube? – Angela Curtola-Hester

Water Warfare- Feel like you need to wear armor with your rescue tube? Learn ways to improve
your conflict management style. Teach your staff constructive ways to handle difficult
situations, and how to maintain their cool even when things get heated!

“Fun"damentals of Special Needs Programming - Chriss Kuykendall

Working with people with special needs can be challenging, but also extremely rewarding! Put
some fun into your adapted aquatic programs while still teaching the fundamentals. Enjoy
games, activities and exciting breakout sessions while learning how to build a successful and fun
special needs program.

From the Pool to the Boardroom: Business etiquette you didn't learn in college - Shawn DeRosa

We’ve all been in those awkward situations – you see someone at a meeting who you’ve seen
many times before, but you can’t remember her name. You’re walking with a business associate
and you meet someone who you’ve known for years. How do you properly introduce the two to
each other? The waiter places a basket of bread on the table. What do you do? To distinguish
yourself from your peers in a business setting, you don’t have to be 100% better than everyone;
you just have to be a little more polished. This session will get you started.

Managing Risk on the Water with Generation Me - Catherine Scheder

Every year thousands of young people are hired across the country to supervise and guard
aquatic activities for program participants and the public. Aquatic environments including pools,
lakes and rivers have high risk considerations to keep participants safe in and on the water. Does
your staff understand the responsibility and risk associated with your program and their role in
keeping participants safe? This session will discuss the challenges of working with “Generation
Me” or the “Millennial” generation particularly in an aquatic environment and provide
recommendations to bridging the gap between their reality and your expectations to keeping
participants safe.
Changing Tides and Changing Attitudes: Diversifying Aquatics - Jodi Jensen

This session will explore the past, present and future of diversity in aquatics. The session will
show how the introduction of a new Aquatic Management concentration at Hampton University,
a historically black College and University, is helping to get more African Americans involved
in aquatics.

Current Topics in New Aquatic Facility Design and Management - Pat O'toole

Across the U.S., the parks and recreation industry is maturing and becoming more thoughtful
about how new aquatic facilities are designed, sited, funded and managed. This session will
cover innovations in feasibility studies, resident and user needs assessment analysis, cost
recovery options and upcoming trends in facility design and management.

Seeing the Light: An Aquatic Death Case Review - Christopher Whipple & Tom Griffiths

Death should be looked as an issue of “when” instead of “if’ within recreational facilities. This
session will review the scenario behind an actual death in the aquatic facility at Penn State
University, and discuss the training, techniques, and operations that lead to a successful rescue
even with an unfortunate outcome.

The issue of death is a subject that is often avoided by many aquatic facilities. Preplanning for
catastrophic events will allow any facility to better handle the incident WHEN it occurs. This
session will stress the importance of scanning, in-service training, and practicing the Emergency
Action Plan by comparing these to the events that occurred at Penn State University during a
recent death in the facility.

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