Sweaty Palms – The Neglected Art of Public Speaking I & II – Juliene Hefter & Shawn DeRosa Do you get sweaty palms just thinking about having to speak in front of people? Does the thought of having to get up and give a presentation make you want to faint? Do you want to improve your ability to do session presentations or submit sessions to present at conferences, workshops or seminars? If you answered yes to any of the above questions, then this workshop is just for you! Join us as we provide you with a hands-on workshop that provides you the opportunity to practice speaking in front of various sized groups. A group of talented presenters will work with you on various presentation techniques to make the thought of presenting in public less dreadful! Better Beaches - Tom Griffiths “Better Beaches” is a one of a kind workshop. There are no other workshops available dealing specifically with the safe management of beaches. From flat water beaches to river and surf beaches, from guarded to un-guarded beaches, this course provides a wealth of cutting edge, hard to find information that will help transform your waterfront into a safer and more enjoyable beach. Vitally important information is provided in three major categories: Water Safety, Water Quality and Risk Management. If a swimming beach falls within your area of responsibility, you need to attend this workshop. Better Beaches, written by Dr. Tom Griffiths and published by the National Recreation and Park Association, is the authoritative publication on beach management. What Is Drowning Prevention and How Do YOU Do It? - Stephanie Shook Each summer there continues to be a high number of drownings across the country. Aquatic facilities do a great job of preventing drownings at their own facilities, but how do YOU help improve water safety throughout your community? Learn how you can make a difference. Building an In In-service Workshop - Brian Albright This will be an interactive lecture on several aspects of in-service training. We will discuss why we even have in-service, how we currently conduct in-service, and ideas for making our individual in-service training programs fit our particular needs. The New Note and Float - Tom Griffiths & Shawn DeRosa Because we fail to teach ALL young children in America to swim at an early age; because parents/guardians fail to actively watch their non-swimming children; because we fail to systematically identify non-swimmers who enter our aquatic facilities; because lifeguards fail to prevent non swimmers from slipping below the surface where the water quickly need hides and suffocates, a new, national approach is needed to identify and protect non-swimmers when they enter aquatic facilities PRIOR to slipping beneath the surface. Aquatic’s War with RWI's - Louis Fruia There is a growing concern nationwide with recreational water quality. This course will provide the participant, those who make aquatics their business, including coaches, service technicians, and pool operators whom are responsible to provide a safe aquatic environment with the necessary awareness and basic skills to provide for the athlete, the customer or client that they service, with a health and safety of aquatic environment. The fear factor: Using communication theory from Lifeguard training to drowning prevention - Kevin Johnston Since drowning is a well recognized human fear, this session will discuss the use of fear to change attitudes and beliefs of how safe lifeguard pools really are. In so doing, we can reduce the time of submerged drowning detection and recovery by including the swimmers in the water as part of the safety team. Helicopter Parent ALERT - Robin Benton You hear them coming, often before their children are even offered a job at your agency. Yes they hover and persist. Helicopter parents are a reality for anyone working with today’s youth. This session offers some clues as to their behavior motivation, and strategies for working with both the employee and their parent. Set Up For Success - Jennifer Lloyd In a time of budget crisis, everyone needs to do more with less and staff is no exception. From the beginning stages of recruitment to opening your pools on the first day of summer, this session will give you everything you need to know to make your staff more well-rounded, better- trained & educated to operate your facilities through pre-season assessment & training. We will discuss the following: staff recruitment, skills assessment for potential employees, the interview process, preparation for the management team, specialized in-services for programming staff, pool orientation & the dreaded policies & procedures training. Create a Programming Blueprint for Your Facility - Terri Smith Have you ever noticed how certain aquatic departments always have great success with their programs? Most successful business have a "blue print" for success. We will take an insider's look at a "blue print" and how to apply the concepts to create a feasible programming plan for your facility. Balancing Act: Designing for Your Community and Your Checkbook – Randy Mendioroz Thinking of building a new aquatic center? Randy Mendioroz, principal of Aquatic Design Group, discusses how properly balancing competitive and leisure aspects in aquatic centers is the secret to making your facility financially viable for the future. Mendioroz will expand upon his article of the same name featured in the March 2006 issue of Aquatics International in which a study conducted by Aquatic Design Group analyzed the financial statements of various aquatic centers. Cultural Competency for Leaders – Lee Mun Wah Cultural Competency for Leaders, provides a forum for participants to discover the conscious and unconscious ways in which racism permeates our attitudes and behaviors in the workplace and affects our relationships. Intimately powerful, this program is experientially based and designed to foster a deeper appreciation of our individual and cultural differences through personal stories, group exercises, and a variety of films and articles. Participants will receive many handouts on how to successfully communicate cross-culturally as well as how to listen and respond effectively in stressful and conflictual situations involving diversity issues. Lifeguarding, How Do We Want the Public to Perceive Us? - Juliene Hefter As Lifeguards how are our actions perceived by the public? How do we train our staff to recognize and understand how the public perceives what we do and how we do it? It is difficult to understand how a misconception of our actions can cause our patrons concern or how our inappropriate actions can lose patrons at our facilities. Facilities have a difficult enough time finding, training and keeping qualified staff let alone making the staff realize that their actions affect “business”. This session will address how to make the staff realize how their actions affect patrons as well as how to educate patrons regarding why lifeguards do what they do. ADA Accessibility Guidelines for Pools and Spas - Peggy Greenwell Accessibility guidelines for swimming pools, wading pools, and spas are awaiting adoption by the Department of Justice under the ADA. The session will provide an overview of new construction and alteration requirements for providing access for persons with disabilities. In-service Training for Waterfront Staff - Catherine Scheder With the challenges of finding time for critical in-service training in camp and youth serving programs that are demanding of free time, come and learn quick 20-30 minute trainings you can utilize to keep your waterfront staff on their toes and your participants safe in and on the water. Human Relations for Aquatic Management - Jeffery Jefferson The Human Relations for Aquatic Management provides a management overview of the self- understanding and general application of management skills for effective customer service, communications, problem solving, group development and conflict management in building and developing efficient and effective Aquatic Operations. Rookie School - Lance O’Keefe & Christopher Lundie How to run a successful rookie school for your facility or organization. If you don't already offer a Rookie School paid or unpaid this is your chance to come and find out what it is all about. After completing this session you will have all the tools you need to conduct a rookie school for your organization. Resources will be given be handed out after the session on CDROM. Public Return on Investment for Aquatic Facilities and Programs – John Whitmore Public agencies across the country are suffering significant budget shortfalls that have prompted them to eliminate or reduce all but their core business operations. The high overhead of aquatic facilities makes them an easy target for reduction. However, agencies that demonstrate and document the superior return on investment for their facilities will have positioned themselves to not only weather the budget storm but also to thrive in it. Planning Today for the Aquatic Facility of the Future – Keeping your finger on the Pulse of the Aquatic Industry - Claude E. Rogers, Jr. Trend today, gone tomorrow? . . . Maybe not “gone”, but certainly “new and improved.” Aquatic industry trends are dynamic. Tomorrow’s aquatic center will resemble today’s waterpark boasting bigger and better attractions with soaring entertainment value. Aquatic facilities will continue to cater to all generations and span all cultures with the innovation of multiuse pools and a myriad of programming options for simultaneous-use areas. Aquatics as a catalyst for health and wellness will rise in popularity for generations young and old. With the evolution of these aquatic facilities come more advances in technical trends regarding water treatment, air quality and dehumidification so critical to guest safety public health and the aquatic experience. Things They Never Told You About Aquatic Safety - Dr. Jon Hunsucker, Ph.D., P.E. This session is designed for those agencies considering increasing the complexity of their facility by adding more complex elements. Issues that should be considered by all aquatic agencies are covered as well. Sales Skills for the Frontline Team – Kirsten Barnes With decreasing budgets and increasing competition, connecting with facility guests and program participants is an easy way to create repeat business with a limited marketing budget. But how do we teach our frontline team to make those connections, match needs to programs and up-sell to new or expanded services? Give your frontline team the skills they need to help drive program registration, increase returning customers generate revenue through daily customer contact. Top 5 Indoor Aquatic Design Challenges - Dave Schwartz Learn how to overcome the top 5 challenges when designing a great indoor aquatic facility: consultant coordination communication, building materials understanding, air treatment necessities, insulation/vapor barrier importance, and operation planning. Safety for Special Populations – Ruth Sova This Special Populations Safety lecture reviews precautions for serving special populations. What population is a candidate for hyperthermia or glycogen depletion from overexertion? Who needs warmer water and what population can function well in cooler water? What’s the biggest fear for clients with High Blood Pressure? How do we make sure the Parkinson’s Disease client is safe? What about Spinal Cord Injuries? With the increase in pool use by special populations you may need to add a few items to your pool guidelines and possibly your EAP. Building a Case - Stephanie Shook Tired of explaining the importance of records and reports to your lead staff? Come experience a fun way to educate your lead staff, not only on records and reports, but also on hot topic information in the industry today. Using fabricated scenarios, participants will form groups to defend or prosecute an aquatic catastrophic incident. Are You AAK in the WWW - Robin Benton ICYC (in case you’re curious) about what the younger generation is saying and how, don’t get left behind. Supervisors are tempted to think NYC B/C NWR; however digital communication is here to stay. Facebook and wall posts do impact your business. Email is so last century. Get the 411 on social networks. How People Play - Haley Panton We have interviewed aquatic professionals and watched firsthand how the design and programming for the multi-generational and programmatic needs within our pools can make an aquatic center a success among each generation. Aquatic professionals need to know how different age groups and generations “play in the water” which translates into design and programming issues within the aquatic center. During this presentation we will cover all age groups and what types of pools and programming they enjoy at an aquatic center. It is not impossible to please everyone! Who Saves My Staff After a Critical Incident? - Ben Robert This session will cover the basics of assisting the emotional well being of lifeguarding staff members who must deal with a death or near death on their watch. We will explore creation of a program and or team to help them deal with the emotions and stress associated with a drowning or heart attack or any other emotional shock they may deal with in the course of their routine duties. We will also cover a time line of things management needs to do to ensure proper documentation and preparation for the aftermath of an incident. Drowning Prevention Worldwide - a Global View - Chris Brewster Drowning is a leading cause of death worldwide, which is by no means confined to the recreational aquatic setting. This presentation will provide an overview of the enormity of the problem and what is being done about it, with an overview of the International Life Saving Federation (www.ilsf.org) and its work. Business Planning and Pro-Formas-Marketing, Staffing, and Budgeting - Pat O'toole A very important aspect of the feasibility of a new aquatic center is determining what it is going to cost each year to operate. Having an accurate business plan, determining staffing needs and management plans, including operational and maintenance budgets for pre and post opening, and the first five years of operations. This session highlights the different types of management and financial plans necessary, and provides a sample outline of what needs to be considered and projected. Team Building, Too! – Kirsten Barnes In-services really can be both a teaching opportunity and something fun for your crew! In Team Building, Too, learn new and exciting to connect with your team while helping them connect with each other. In addition to new and exciting activities for every group, learn how to use team-building to create tangible lessons in guest service and new ways bring your agency’s mission to life every day! You thought Marshmallow Dodgeball was fun, wait until you see what’s in store this year! Flyers to Masterpieces-the Basic of Publication Design – Terry Smith As an aquatic professional we are considered the “Jack of all Trades”. Often times, we are called upon to create publications for our facilities. This session will discuss the basics of design that will help your flyers, posters, and even bulletin boards stand out in a crowd! Cool Pools for Hot Climates - Haley A. Panton High temperature regions present special challenges in design, programming, operations and maintenance for both indoor and outdoor aquatic facilities. Explore the latest trends in pools, amenities and technical advances to keep our patrons cool and our facilities maintained in hot environments. USLA Lifeguard Agency Certification Program - Chris Brewster This session will provide an overview of the United States Lifesaving Association's Lifeguard Agency Certification program, under which some 100 beach lifeguard agencies are certified as meeting recommended USLA standards for training, equipment, and standards. Many USLA certified agencies are surf lifeguard agencies, including most of the best known in the US, but many are also inland open water beach agencies. This presentation will explain how the system works and what types of agencies are best suited to this program. Water Warfare- need armor with your rescue tube? – Angela Curtola-Hester Water Warfare- Feel like you need to wear armor with your rescue tube? Learn ways to improve your conflict management style. Teach your staff constructive ways to handle difficult situations, and how to maintain their cool even when things get heated! “Fun"damentals of Special Needs Programming - Chriss Kuykendall Working with people with special needs can be challenging, but also extremely rewarding! Put some fun into your adapted aquatic programs while still teaching the fundamentals. Enjoy games, activities and exciting breakout sessions while learning how to build a successful and fun special needs program. From the Pool to the Boardroom: Business etiquette you didn't learn in college - Shawn DeRosa We’ve all been in those awkward situations – you see someone at a meeting who you’ve seen many times before, but you can’t remember her name. You’re walking with a business associate and you meet someone who you’ve known for years. How do you properly introduce the two to each other? The waiter places a basket of bread on the table. What do you do? To distinguish yourself from your peers in a business setting, you don’t have to be 100% better than everyone; you just have to be a little more polished. This session will get you started. Managing Risk on the Water with Generation Me - Catherine Scheder Every year thousands of young people are hired across the country to supervise and guard aquatic activities for program participants and the public. Aquatic environments including pools, lakes and rivers have high risk considerations to keep participants safe in and on the water. Does your staff understand the responsibility and risk associated with your program and their role in keeping participants safe? This session will discuss the challenges of working with “Generation Me” or the “Millennial” generation particularly in an aquatic environment and provide recommendations to bridging the gap between their reality and your expectations to keeping participants safe. Changing Tides and Changing Attitudes: Diversifying Aquatics - Jodi Jensen This session will explore the past, present and future of diversity in aquatics. The session will show how the introduction of a new Aquatic Management concentration at Hampton University, a historically black College and University, is helping to get more African Americans involved in aquatics. Current Topics in New Aquatic Facility Design and Management - Pat O'toole Across the U.S., the parks and recreation industry is maturing and becoming more thoughtful about how new aquatic facilities are designed, sited, funded and managed. This session will cover innovations in feasibility studies, resident and user needs assessment analysis, cost recovery options and upcoming trends in facility design and management. Seeing the Light: An Aquatic Death Case Review - Christopher Whipple & Tom Griffiths Death should be looked as an issue of “when” instead of “if’ within recreational facilities. This session will review the scenario behind an actual death in the aquatic facility at Penn State University, and discuss the training, techniques, and operations that lead to a successful rescue even with an unfortunate outcome. The issue of death is a subject that is often avoided by many aquatic facilities. Preplanning for catastrophic events will allow any facility to better handle the incident WHEN it occurs. This session will stress the importance of scanning, in-service training, and practicing the Emergency Action Plan by comparing these to the events that occurred at Penn State University during a recent death in the facility.
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