Capacity to Serve Your Customers [Step 1: Estimate your total capacity based on your time constraints.] Number of hours you plan to spend per month working on your business: ________ (A) Percentage of worker hours you plan to devote: ________ (B) Total hours you can use to serve customers (A) x (B): ________ (C) Estimated hours needed per customer: ________ (D) Total number of customers you can serve per month (C) ÷ (D): ________ [Step 2: Estimate your total capacity based on your operational constraints.] My capacity is constrained by: ________________________________________ This constraint means I can only serve this many customers per month: ________ [Step 3: Compare the number of customers you indicated in Steps 1 and 2 above. The lower number tells you the maximum number of customers you can serve each month.]
"Capacity to Serve Your Customers"