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Jesse Kendall 123 Elm Street ▪ Auburn, ME 04211 ▪ 207-555-5555 ▪ email@example.com Award-winning Telecommunications Sales Manager with a wealth of experience and a proven record of accomplishment in servicing clients through excellent interpersonal and managerial skills. Highly skilled in growing existing business and winning customer loyalty. Committed to growing bottom-line revenues while providing the highest levels of customer service. Strategic and performance-driven leader with keen presentation, negotiation, and communication skills. Demonstrated employer loyalty; over 15 years of experience with a single, dynamic company. Telecommunications Sales Leadership ABC MOBILITY, Auburn, ME TELECOMMUNICATIONS SALES M ANAGER ▪ 20xx – Present Manage and motivate a team of top-performing Business Care Managers to resolve escalated issues, correct billing errors, and provide exceptional customer service. Oversee special projects, new contract implementation, rate plan changes, and billing analysis for key accounts. Train customers on new products and billing procedures. Devise tools and incentives to ensure optimal team performance. Interface closely with the leadership team to quickly resolve complex/critical customer issues and identify trends. Supervise Web site updates to ensure a smooth ordering process. Clearly communicate strategies, quality standards, and best practices to all remote employees through weekly conference calls. Grew business from $10 million to $14.9 million within three fiscal quarters, maintaining a fantastic churn rate with superior client service. Developed Bank of America from a $22 million account in 2005 to a $48 million account in 2007; grew the subscriber base from 37,489 to 72,125. Won an award in recognition of achieving the largest Premier adoption and penetration in the Central Region; dramatically improved the use of Premier, an online ordering Web tool in 2007. Efficiently and permanently resolved major issues, such as hundreds of customers simultaneously experiencing discontinued service and troubleshooting problems when 19 billing systems consolidated into four. Investigated root causes of billing errors and worked with various teams to reactivate accounts. Led 20% of staff into promotions, minimized turnover, and directed a recipient of a Service Excellence Award; constantly worked with employees to accelerate through individual career paths and ensure high staff morale. REGIONAL SALES M ANAGER ▪ 19xx – 20xx Promoted to fulfill corporate strategic plans for a seven-state territory; challenged to implement staffing, improve marketing, and grow the client base. Directed a team of six Team Managers and 60 Business Care Managers. Provided post sales support to Fortune 500 clients and the company's top revenue-generating customers. Trained customer service representatives throughout the region to provide excellent account management, consultation services, cost management advice, and product education/training. Won a Service Excellence Award in 20xx. Consistently earned high rankings in customer service surveys. Maintained the highest levels of profitability and revenue by skillfully prioritizing clients and up-selling services. Continually found effective new ways to control client costs by changing plans and service strategies to deliver personalized service. Education BACHELOR'S DEGREE IN COMMUNICATIONS ▪ 20xx XYZ UNIVERSITY, Auburn, ME
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