123 Elm Street, Annapolis, MD 21403
Home: 410-555-5555 firstname.lastname@example.org Cell: 410-444-4444
EXCEPTIONAL SERVICE CONSULTATION
Highly articulate and effective problem solver with a proven record of providing outstanding customer service, timely
problem resolution, and exceptional account management. Well-versed at managing high-volume, multi-site processing
environments through effective project management and leadership capabilities. Reputed for developing quick rapport
with customers, clients, and senior management to meet corporate goals and service level agreements.
Team Management … Interdisciplinary Teamwork … Customer Satisfaction … Quality Improvement
Operations Management … Relationship Management … Productivity Enhancement
SERVICE CONSULTANCY EXCELLENCE
SERVICE CONSULTANT, ABC ENTERPRISES, Annapolis, MD • 20xx – 20xx
Managed newly acquired national and regional accounts. Partnered with multiple group purchasing organizations (GPOs)
to develop new business within respective contractual agreements.
Won the Q4 Top Performer Award for achieving 124% of total sales to the assigned goal (20xx).
Increased total sales for medical buying groups 171% over the previous year (20xx).
Surpassed goals, resulting in promotion to Account Manager II (20xx).
SERVICE CONSULTANT, BCD INCORPORATED, Annapolis, MD • 20xx – 20xx
Developed comprehensive service programs for a 24/7 service center organization delivering employee assistance, work
life and related programs, and crisis intervention, critical incident, and traditional wellness services. Provided high-level
strategies for frontline operations as well as back office fulfillment and support.
Planned and executed a complex organizational restructure, which decreased the need for management staff by 50%.
Increased management and frontline accountability, and improved performance expectations.
Raised customer recovery rates 10% and productivity by 12%.
SERVICE CONSULTANT, CDE WORLDWIDE EXPRESS, Annapolis, MD • 20xx – 20xx
Played a key role in securing a $1.5 million local account by devising logistics to process the customer’s shipments
according to the aggressive specifications. Improved the system further by automating the labeling procedure,
collaborating with the sorting center in Maryland, and streamlining the shipment process from the customer.
Doubled staff and grew CDE America accounts from $125,000 to $200,000 within 10 months of hire.
Grew monthly business from $30,000 to over $200,000 in six years.
Achieved top five ranking in all six service metrics.
RELEVANT EDUCATION AND TRAINING
MBA – Master of Business Administration, XYZ UNIVERSITY, 20xx, Honors
BBA – Bachelor of Business Administration, XYZ UNIVERSITY, 20xx, Honors
Six Sigma Green Belt ▪ Situational Negotiations
Competency Based Selection ▪ Competency Based Development ▪ Situational Leadership II
Project Management ▪ Dimensions of Leadership ▪ Financial Management
Dale Carnegie Effective Communications and Human Relations
Dale Carnegie Award for Highest Achievement – 20xx