Service Center Manager Resume Example

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					                                     123 Elm Street                Cell: 207-444-4444            jkendall@notmail.com
Jesse Kendall                      Augusta, ME 04333              Home: 207-555-5555            Available for Relocation


                                                           PROFESSIONAL
                                 SERVICE CENTER MANAGEMENT PROFESSIONAL
Results-oriented management professional with 11 years of increasingly responsible experience improving processes,
optimizing productivity, and driving revenue growth for multimillion-dollar operations. Strengths in strategic and tactical
planning and execution. Committed to the highest level of customer service; known for innovating effective solutions
designed to develop and retain the customer base. Demonstrated strengths in people management and team building.

                                                       KEY SKILLS
▪   Strategic Planning & Management              ▪   Financial Analysis               ▪   Project Management
▪   Staff Training & Development                 ▪   Cost Management                  ▪   Creative Problem Solving
▪   Logistics Management                         ▪   Revenue Growth                   ▪   MS Office
▪   Vendor Negotiations                          ▪   Sales Forecasting                ▪   SAP

                                               EMPLOYMENT HISTORY

ABC Services – Augusta, ME, 20xx to Present
                            Manager:
Regional Service Center Manager: Direct daily operations of service departments covering three states for this textile
leasing and facility service company. Lead sales, accounts receivable, customer service, and fleet management. Control a
$16 million budget with full P&L accountability. Supervise 27.

    Accomplishments:
Key Accomplishments:
▪   Grew revenue by 13% in 20xx and 7% in 20xx, leading to the company’s highest sales volume.
▪   Oversaw $21,000 in new weekly revenue in 20xx, an annual increase of $900,000.
▪   Reduced preventable auto accidents to zero.
▪   Slashed monthly WC insurance premiums by $6,000; implemented safe work habits and employee accountability
    programs, reducing OSHA reportable accidents by 75%.
▪   Managed the conversion from paper to electronic invoicing.
▪   Researched the market and recommended the creation of a direct sales position for new customers, which will
    generate up to $1 million in annual revenue.
▪   Cut payroll and production costs by studying and improving using a zero-count process.
▪   Created a local first-delivery SOP that was soon implemented as a corporate standard.

BCD Worldwide Express – Augusta, ME, 20xx to 20xx
               Manager:
Service Center Manager: Managed the customer service, administrative, fleet, and airport operations of the Houston
Metropolitan area for this $40 million domestic and international parcel delivery service. Trained, coached, and supervised
nine managers with an employee base of 140. Reviewed operational reports for trends and opportunities. Ensured 100%
on-time compliance with all federally mandated random drug screens.

Key Accomplishments:
▪   Revitalized an underperforming center, turning it into a top ten performer in all service metrics.
▪   Achieved a 97% on-time rate of packages and a 99% on-time departure rate for outgoing aircraft.
▪   Improved on-time package delivery to 98% through careful monitoring of daily route volumes to handle overflows.
▪   Cut the PM sort hours by 70% through improved training of PM couriers.
▪   Boosted delivery performance by 10%, reducing service claims by 20%.
▪   Reduced losses by working with the loss prevention department to improve scanning requirements, place cameras in
    and around the facility, and aggressively investigate missing packages.

                                               PROFESSIONAL
                                 EDUCATION AND PROFESSIONAL DEVELOPMENT
                                                                                    ME,
                          BA – Business Administration, UNIVERSITY OF XYZ, Augusta, ME, 20xx
    Six Sigma Green Belt ▪ Situational Negotiations ▪ Competency Based Selection ▪ Competency Based Development ▪
    Situational Leadership II ▪ Project Management ▪ Dimensions of Leadership ▪ Financial Management ▪ Dale Carnegie
                                        Effective Communications and Human Relations

				
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