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123 Elm Street Cell: 207-444-4444 firstname.lastname@example.org Jesse Kendall Augusta, ME 04333 Home: 207-555-5555 Available for Relocation PROFESSIONAL SERVICE CENTER MANAGEMENT PROFESSIONAL Results-oriented management professional with 11 years of increasingly responsible experience improving processes, optimizing productivity, and driving revenue growth for multimillion-dollar operations. Strengths in strategic and tactical planning and execution. Committed to the highest level of customer service; known for innovating effective solutions designed to develop and retain the customer base. Demonstrated strengths in people management and team building. KEY SKILLS ▪ Strategic Planning & Management ▪ Financial Analysis ▪ Project Management ▪ Staff Training & Development ▪ Cost Management ▪ Creative Problem Solving ▪ Logistics Management ▪ Revenue Growth ▪ MS Office ▪ Vendor Negotiations ▪ Sales Forecasting ▪ SAP EMPLOYMENT HISTORY ABC Services – Augusta, ME, 20xx to Present Manager: Regional Service Center Manager: Direct daily operations of service departments covering three states for this textile leasing and facility service company. Lead sales, accounts receivable, customer service, and fleet management. Control a $16 million budget with full P&L accountability. Supervise 27. Accomplishments: Key Accomplishments: ▪ Grew revenue by 13% in 20xx and 7% in 20xx, leading to the company’s highest sales volume. ▪ Oversaw $21,000 in new weekly revenue in 20xx, an annual increase of $900,000. ▪ Reduced preventable auto accidents to zero. ▪ Slashed monthly WC insurance premiums by $6,000; implemented safe work habits and employee accountability programs, reducing OSHA reportable accidents by 75%. ▪ Managed the conversion from paper to electronic invoicing. ▪ Researched the market and recommended the creation of a direct sales position for new customers, which will generate up to $1 million in annual revenue. ▪ Cut payroll and production costs by studying and improving using a zero-count process. ▪ Created a local first-delivery SOP that was soon implemented as a corporate standard. BCD Worldwide Express – Augusta, ME, 20xx to 20xx Manager: Service Center Manager: Managed the customer service, administrative, fleet, and airport operations of the Houston Metropolitan area for this $40 million domestic and international parcel delivery service. Trained, coached, and supervised nine managers with an employee base of 140. Reviewed operational reports for trends and opportunities. Ensured 100% on-time compliance with all federally mandated random drug screens. Key Accomplishments: ▪ Revitalized an underperforming center, turning it into a top ten performer in all service metrics. ▪ Achieved a 97% on-time rate of packages and a 99% on-time departure rate for outgoing aircraft. ▪ Improved on-time package delivery to 98% through careful monitoring of daily route volumes to handle overflows. ▪ Cut the PM sort hours by 70% through improved training of PM couriers. ▪ Boosted delivery performance by 10%, reducing service claims by 20%. ▪ Reduced losses by working with the loss prevention department to improve scanning requirements, place cameras in and around the facility, and aggressively investigate missing packages. PROFESSIONAL EDUCATION AND PROFESSIONAL DEVELOPMENT ME, BA – Business Administration, UNIVERSITY OF XYZ, Augusta, ME, 20xx Six Sigma Green Belt ▪ Situational Negotiations ▪ Competency Based Selection ▪ Competency Based Development ▪ Situational Leadership II ▪ Project Management ▪ Dimensions of Leadership ▪ Financial Management ▪ Dale Carnegie Effective Communications and Human Relations
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