Synergix Scanner Patch for Windows XP Service Pack 2 by lyi14701

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									      Synergix Scanner Patch for Windows XP                                                      Patch Installation Procedure
                  Service Pack 2
                                                                                 Step 1
Problem                                                                          Perform a full system back-up such that the system can be restored in the
                                                                                 event of problems related to an incorrect installation of this update. This step
Microsoft Windows service pack 2 causes direct Synergix scanner connections      must be performed by a certified Microsoft Windows Systems Administrator to
to PlotWorks 5.5 and above to stop functioning properly. This update should      ensure the correct restoration of the system.
only be performed if the PlotWorks configuration does include a Synergix
scanner ***directly connected to the PlotWorks workstation*** and has
Microsoft Windows XP service pack 2 installed.
                                                                                 Step 2
Overview                                                                         Open Windows Explorer. Select “Tools > Folder Options”
After updating a Microsoft Windows XP system to service pack 2, the
connectivity to the Synergix Scanner may be failing. The PlotWorks
workstation may no longer be able to scan multiple sheets and the scanner
may need to be rebooted several times before establishing connection. This
problem is caused by changes in the IEEE 1394 drivers in Microsoft Windows
XP service pack 2 and is not specifically related to PlotWorks and PlotWorks
drivers.

Resolution
The resolution is to replace the driver files for Microsoft Windows XP service
pack 2 IEEE 1394 support with the driver files from Microsoft Windows XP
service pack 1. Please follow the steps below in the order listed to avoid
having Windows restore the service pack 2 files automatically.




Warning
Modifying the contents of the Windows directory (typically C:\Windows)
incorrectly can cause serious problems that may require reinstalling
Windows. PLP and Xerox cannot guarantee that problems resulting from
adding, replacing or deleting files in the Windows directory can be solved
without reinstalling Windows. The following steps must be done by a
certified Microsoft Windows Systems Administrator. It is required to fully
back up the system before proceeding with the following update such that
the system can be restored in the event of problems related to an
incorrect installation of this update. Contact service personnel before
continuing if this can not be completed as required.
Step 3
Click on the “View” tab and locate “Hide Protected Operating System Files”.   Step 7
                                                                              Using Microsoft Windows Explorer, navigate to “C:\Windows\Driver
                                                                              Cache\i386”




Step 4
Deselect the option if not already deselected.

Step 5
Click OK to commit the change.


Step 6
Download and unzip the Synergix patch zip file from
http://www.xerox.com/support. - or -
http://www.support.xerox.com/go/results.asp?Xtype=download&prodID=xes_
PlotWorks&Xlang=en_US&Xcntry=USA&prodName=Document%20Workstation%2
0with%20PlotWorks
Step 8
                                                      The file should now be displayed in Microsoft Windows Explorer with a
Rename the file entitled “sp2.cab” to “sp2.cab.tmp”
                                                      different icon as a result of the renaming procedure.




Select “Yes” on the dialog which follows
Step 9
Rename the file entitled “driver.cab” to “driver.cab.tmp”   The file should now be displayed in Microsoft Windows Explorer with a
                                                            different icon as a result of the renaming procedure.




Select “Yes” on the dialog which follows
Step 10
Navigate to “C:\Windows\ServicePackFiles\i386”        The file should now be displayed in Microsoft Windows Explorer with a
                                                      different icon as a result of the renaming procedure.

Step 11
Rename the file entitled “sp2.cab” to “sp2.cab.tmp”




Select “Yes” on the dialog which follows
Step 12

Navigate to “C:\Windows\system32\dllcache”. Locate the   The result should appear as below.
FireWireWindowsXPSp1Files zip file folder.

Copy the files found in the zip file folder to
“C:\Windows\system32\dllcache”.




Select “Yes” to overwrite the files when prompted.
Step 13                                                                         Step 14
Navigate to “C:\Windows\system32\drivers”. Locate the                           Reboot the workstation.
FireWireWindowsXPSp1Files zip file folder.
                                                                                As the workstation is shutting down, Microsoft Windows may display an error
Copy the files found in the zip file folder to “C:\Windows\system32\drivers”.   dialog stating files have been replaced with an unrecognized version.

                                                                                The error dialog will request to have the Microsoft Windows Service Pack 2 CD
                                                                                available so the files can be restored. Press “Cancel” to dismiss this error
                                                                                dialog.




                                                                                If prompted to keep the new files, even though these files may cause
                                                                                Microsoft Windows to be unstable, select “Yes”.



Select “Yes” to overwrite the files when prompted.
Step 15

After the reboot has completed, rename the “sp2.cab” and “driver.cab” files
(steps 7-11) to their original names by removing the “.tmp” extension that
was added to the end of each file name.

Using Microsoft Windows Explorer, navigate to “C:\Windows\Driver
Cache\i386”

Rename the file entitled “sp2.cab.tmp” to “sp2.cab”
Using Microsoft Windows Explorer, navigate to “C:\Windows\Driver
Cache\i386”

Rename the file entitled “driver.cab.tmp” to “driver.cab”
Using Microsoft Windows Explorer, navigate to
“C:\Windows\ServicePackFiles\i386”.

Rename the “sp2.cab.tmp” file to “sp2.cab”.




This completes the update patch installation procedure.

If problems resulting in a step missed or incorrectly executed result in errors
at boot up, it may be required to restore the system and begin the patch
update installation from the beginning.

								
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