Tables, Figures, and Exhibitsxi Prefacexv The Editor xix The

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                                CONTENTS




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Tables, Figures, and Exhibits    xi
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Preface   xv
The Editor     xix
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The Contributors xxi
Introduction: Toward Strategic Human Resource Management       1
   Stephen E. Condrey
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PART ONE: HUMAN RESOURCE MANAGEMENT IN A CHANGING ENVIRONMENT 15
 1 The Changing Role of the Human Resource Office       17
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   Carolyn Ban

 2 Beyond Civil Service: The Politics of the Emergent Paradigms      37
   Donald E. Klingner, Dahlia Lynn

 3 Radical Civil Service Reform: Ideology, Politics, and Policy 58
   J. Edward Kellough, Lloyd G. Nigro

 4 State Civil Service Systems 76
   Keon S. Chi



                                                                              vii
viii CONTENTS

     PART TWO: THE PUBLIC SECTOR WORKFORCE 95
      5 Staffing the Bureaucracy: Employee Recruitment and Selection 97
         Steven W. Hays, Jessica E. Sowa

      6 Toward a More Flexible Public Workforce: Issues and Implications      125
         James R. Thompson, Sharon H. Mastracci

      7 Valuing Diversity: The Changing Workplace         143
         Mary E. Guy, Meredith A. Newman

      8 Managing an Aging Workforce: Trends, Issues, and Strategies     164
         Jonathan P. West

      9 Using Technology in the Workplace         189
         David H. Coursey, Samuel M. McCreary

     10 Using Volunteers in the Workplace         215
         Jeffrey L. Brudney



     PART THREE: MANAGING HUMAN RESOURCES 239
     11 Public Human Resource Management: An Organizational
        Development Perspective 243
         David G. Carnevale, Kay Ham

     12 Practical Strategies for Increasing Ethical Behavior in the Workplace 257
         Rex L. Facer II, Mark D. Bradbury

     13 Organizational Investment in Employee Development         272
         Montgomery Van Wart

     14 Understanding Organizational Climate and Culture        295
         J. Steven Ott, Abdul M. Baksh

     15 Understanding and Using Conflict in the Workplace        326
         Margaret S. Herrman

     16 Employee Unions and the Human Resource Management Function 351
         Robert M. Tobias



     PART FOUR: THE LEGAL ENVIRONMENT OF HUMAN RESOURCE MANAGEMENT 375
     17 Human Resource Management Legal Issues            377
         Jerry Hartman, Gregory W. Homer, Alisa H. Reff
                                                                   CONTENTS   ix

18 A Practical Guide to Affirmative Action 403
   Norma M. Riccucci

19 Sexual Harassment in the Workplace         423
   Michele M. Hoyman, Lana Stein

20 Understanding the Americans with Disabilities Act   440
   David Pfeiffer



PART FIVE: MOTIVATING, ASSESSING, AND COMPENSATING EMPLOYEES 465
21 The Role of the Manager in Employee Motivation 469
   Arie Halachmi, Theo van der Krogt

22 Designing Effective Performance Appraisal Systems   499
   Dennis M. Daley

23 Effective Job Analysis Methods       528
   Mark R. Foster

24 A Practical Guide to Conducting Assessment Centers 556
   Charles R. Swanson, Mark R. Foster

25 Work Management and Job Evaluation Systems
   in a Government Environment 576
   Gilbert B. Siegel

26 Designing and Creating an Effective Compensation Plan 598
   Gilbert B. Siegel



PART SIX: TOOLS FOR INTEGRATING HUMAN RESOURCES
INTO THE ORGANIZATIONAL MISSION 619
27 Benchmarking Performance        623
   David N. Ammons

28 Strategic Planning for Human Resource Managers 648
   Roger G. Brown, Mary Maureen Brown

29 A Guide to Practical Human Resource Research 669
   Gary E. Roberts

30 Human Resource Consultants and Outsourcing:
   Focusing on Local Government 701
   Glenn W. Rainey Jr.
x CONTENTS

  31 Employee Benefits: From Health Care to Pensions   735
      N. Joseph Cayer

  32 The Role of Human Resource Professionals in the Budgeting Process 754
      Douglas J. Watson, Catherine C. Reese

  Conclusion: Toward Effective Human Resource Management    776
      Stephen E. Condrey

  Name Index 781
  Subject Index 789
S                                                                S
                     TABLES, FIGURES,
                      AND EXHIBITS




TABLES
 I.1 A Comparison of Four Models of Public Human
     Resource Management 9
 2.1 Evolution of Public HRM Systems and Values in the United States 40
 4.1 State Personnel Agencies 78
 4.2 Number of Job Classifications, 1996 and 2003 86
 6.1 U.S. Workforce by Category of Worker, 1995–2001 129
 6.2 Work Years (Full-Time Equivalents) in Executive Branch Agencies
     (excluding the U.S. Postal Service), 1987–2000 132
 7.1 U.S. Population Demographics, 2000 145
 7.2 Comparison of Government Workforce to Total Civilian Labor Force
     and Workforce, 2000 146
 7.3 Federal Civilian Workforce Compared to Overall Civilian
     Labor Force, 2002 146
 7.4 Gender Composition of the Labor Force, 1966–2000 147
 7.5 Labor Force Participation for Married Women with Children
     Under Age Eighteen and Husbands Present 148
 7.6 Labor Force Participation Rate by Gender and Age, 1950–2000 149
 7.7 Percentage of Federal Workers Who Say They Were Denied
     a Job, Promotion, or Other Job Benefit Because of Unlawful
     Discrimination 156

                                                                          xi
xii TABLES, FIGURES, AND EXHIBITS

     8.1 Percentage of Younger and Older Workers in the United States,
         by Level of Government and Sector, 2001 170
     8.2 Best Practices in Federal Agency Succession Planning 174
    18.1 Key U.S. Supreme Court Actions or Decisions on Affirmative
         Action 408
    19.1 Sexual Harassment in the Armed Services: Percentage of
         Respondents Reporting at Least One Incident in the Past Year 424
    21.1 Three Sets of Motivational Needs 480
    24.1 Harborville Police Department Tentative Dimension-Exercise
         Matrix 569
    27.1 Selected Standards for Iowa’s Public Libraries 632
    27.2 Process Flowchart Symbols 640
    28.1 Tools Employed in the Planning Cycle 666
    31.1 Public Employee Benefits Summary 738
    32.1 Annual Cost Savings for Fire Stations Staffed with Student
         Firefighters 760
    32.2 Cost of Implementation of the City of Big Spring Personnel Project 762


    FIGURES
    26.1    Constructing Pay Ranges 609
    28.1    The Strategic Planning Cycle 651
    28.2    The Planning Wheel 652
    28.3    A Police Department Planning Wheel (Rings 1, 2, and 4) 655
    28.4    Police Department Planning Wheel (Rings 1 Through 4) 659
    28.5    Detail of Step 3 of the Police Department Planning Cycle 664


    EXHIBITS
     8.1    City Managers’ Descriptions of Achievements and Obstacles 180
    10.1    Sample Job Description for a Volunteer Position 229
    12.1    IPMA-HR Principles and Values Statement 262
    12.2    Sample Ethics Training Outline 266
    13.1    Changing Notions of Human Resource Development 275
    13.2    Checklist to Determine the Best Organizational Assessment
            Strategy 278
    13.3    Examples of Two Approaches to Management Training Programs:
            Performance Gap and Comprehensive 282
    13.4    Checklist of Possible Needs of Individuals 283
    13.5    Checklist of Instructional Methods by Instructional Family 288
    14.1    Organizational Climate Index 305
    14.2    Survey of Organizational Climate 307
                                                   TABLES, FIGURES, AND EXHIBITS   xiii

15.1 An Analysis of Mediator Knowledges and Skills 339
18.1 Sample Table of Contents and Language for an Affirmative Action
     Plan for Midtown, USA 415
19.1 Athens-Clarke County Government Policy Manual 432
22.1 Employee Performance Evaluation Form 510
22.2 MBO Appraisal 515
22.3 Corrective Counseling Report 520
23.1 Sample PAQ Items 542
23.2 Knowledge and Skills for the Position of Police Lieutenant
     Determined Through Task Analysis 547
23.3 Two Scales That Might Be Used in Task Analysis Ratings 549
23.4 Excerpts from the Uniform Guidelines on Employee Selection
     Procedures 551
24.1 Harborville Police Department 2004 Lieutenants’ Assessment
     Center Roll-Call Training Exercise 561
25.1 Career Path Identification by Classification and Current Grade 587
25.2 Sample Job Description 593
25.3 Sample Guide Chart 595
26.1 Five Examples of Salary Range Alternatives 613
27.1 Oregon Benchmarks 627
27.2 Reporting Progress on Oregon’s Benchmarks: Benchmarks
     40 and 41 628
27.3 Benchmarks for Prompt Referral of Job Candidates 634
27.4 Benchmarks for Prompt Position Audits for Reclassification
     and Compensation Requests 636
27.5 Benchmarks for Prompt Hearing and Resolution of Employee
     Grievances: Selected Cities 637
27.6 Process Chart: Requisitioning Small Tools 642
27.7 Process Chart: Proposed Process with Improvements 643
28.1 Useful Tools for Identifying Vision, Values, and Mission 653
29.1 Sample Employee Attitude Survey Schedule (Pencil-and-Paper
     Version) 673
29.2 Sample Employee Attitude Survey 674
29.3 Factors That Reduce Survey Reliability and Validity 678
29.4 Sample Questions for Use in a Workplace Ethics Audit Interview 683
29.5 The Interview Development and Implementation Process 684
29.6 Conducting a Focus Group 687
29.7 Preamble and Questions for Use in a Focus Group on
     Servant-Leadership 688
29.8 Steps in a Return-on-Investment Analysis 693
29.9 Return-on-Investment Analysis for a Religious Diversity
     Training Program 694
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