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       FEATURES OF BUSINESS PROCESS TOOLS:
                               AN OVERVIEW

Vesna Bosilj-Vuksic

University of Zagreb,
Faculty of Economics and Business
                             www.process-conference.org



                                          Contents

1.   Introduction
2.   Business process orientation
3.   Features of BP tools
4.   Research about BP tools
5.   How to select a BP tool?
6.   Conclusion
                                       www.process-conference.org



                                                  Introduction



The first rule of any technology is that automation
   applied to an efficient operation will magnify
   the efficiency

The second is that automation applied to an
   inefficient operation will magnify the
   inefficiency.

   Bill Gates, Microsoft Corporation
                                www.process-conference.org


                                      Business process
                                         orientation (1)


Brief history of business process orientation:
• Six Sigma – 1986
• Hammer and Champy, July 1990: Don’t
    automate, obliterate’, in Harvard Business
    Review – BPR
• Smith and Fingar, 2002: Business Process
    Management: The Third Wave
                                 www.process-conference.org


                                       Business process
                                          orientation (2)


•   Business process modelling vs. Business
    process management

•   Enterprise architecture, process modelling
    and simulation tools vs. Business process
    management tools

•   Many companies use different business
    process (BP) methods and tools
                                       www.process-conference.org


                                             Business process
                                                orientation (3)


•   BPTrends Report, June 2006.: The State of
    Business Process Management:
•   345 respondents
    –   28% of respondents indicated to regard BPM as a
        major strategic commitment by executive
        management
    –   46% only occasionally had up-to-date
        documentation of processes
    –   Only 26% had standard process models for each
        of its value chains
    –   23% had performed similar processes in a similar
        way
                                      www.process-conference.org


                                            Business process
                                               orientation (4)


•   BPTrends Report, June 2006.: The State of
    Business Process Management:
    –   About 20% had standard measures to evaluate
        the performance of major processes
    –   The existing software supported core business
        processes in 18%
    –   Most respondents felt that their software only
        occasionally (41%) or frequently (33%) supported
        their business processes
                                          www.process-conference.org


                                                Business process
                                                   orientation (5)


•   BPTrends Report, June 2006.: The State of
    Business Process Management:
    –   5% spent over 10 million US $ on BPM in 2005.,
    –   58% spent between 0-half million US $
    –   The BPM software tool that was most important in
        2005:
        •   Graphic tool (Visio, Power Point,..) 24%
        •   Repository based process modelling tool (ARIS,
            iGrafx, Adonis,..) 22%
        •    …..
        •   Simulation tool 6%
        •   Business rules tool 5%
                                      www.process-conference.org



                                       Features of BP tools (1)



Business process modelling tool
1)   Organization and data modelling
2)   Static Process Modelling
3)   Dynamic Process Modelling
4)   Organization, Data and Process Modelling Interface
5)   RepositoryPublisher
                                      www.process-conference.org



                                       Features of BP tools (2)


Business process modelling tool
•   The features of data and static process modelling are
    most widely used.
•   The term analysis is used with a rather broad meaning,
    including simulation, diagnosis, verification and
    performance analysis
•   The two most important standardization efforts include
    the development of a Business Process Modelling
    Notation (BPMN) and a Unified Modelling Language
    (UML).
                                  www.process-conference.org



                                   Features of BP tools (3)


Business process management system
1) Business process management engine (server)
2) Organization modelling tool
3) Business process modelling tool
4) Business rules
5) Developer
6) Administration tool
7) Integration
8) Business process monitoring, measurement and
   management
9) Process adaptability
                                      www.process-conference.org



                                       Features of BP tools (4)


Business process management system
•   According to Miers and Harmon (2005) and Khan
    (2003) one of the major goals of business process
    management is to realize business activity monitoring
    (BAM).
•   Business process management environment should
    have a formal foundation, providing a structured way
    of identifying and capturing all information,
    relationships and business rules that make up a
    business process.
                                     Graphics                Statistics
                                      Tools                    Tools               www.process-conference.org

               Organization
              Modeling Tools                   BP                          Process
                                                                          Simulation
               Business Process
               Architecture Tools
                                             Modeling                       Tools
                                              Tools
                                             Modeling Capability
                BP
                                               + Repository
             Languages                                                           Business Rule
            XML DSLs and                                                        Management Tools
             BPEL, BPML
                                                                                Tool for creating, storing
                                                                                and using business rules.
                                                                                                                Universal
EAI Tools                                   BPM Suites                                                        BP Repository
                                                                                        BPM                  Database capable of
                                            Modeling Capability                      Applications              storing information
       Workflow                               + BPM Engine                                                   from all the BP tools.
                                                                               Modeling Capability
        Tools                                                                    + BPM Engine
                                                                            + Application Components


   Application Servers                                        BP                                   Packaged/
                                                           Monitoring                              Enterprise
                                                                                                   Application
            Software Development                             Tools                                   Suites
                   Suites                                     Modeling Capability +
                                                     Ability to Monitor Runtime Process+
                                                              Dashboard Capability



                        www.bptrends.com
                             Paul Harmon:
                  Business Process Trends               BI and Data Warehouse
                                                               Products
                                      www.process-conference.org



                                       Research about BP tools (1)


•   Mojca Indihar Stemberger and Jurij Jaklic, University
    of Ljubljana, Faculty of Economics, Dept. of
    Information Management
•   The research about the suitability of business process
    (BP) tools in relation to different project types, in
    2006.
•   The features evaluated were initially based on the
    classification used by Harmon (2004) in Business
    Process Trends report.
•   ARIS, Corporate Modeler, IBM WBI, Adonis, iGrafx,
    Ultimus
                                      www.process-conference.org



                                    Research about BP tools (2)


•   Evaluation of the features of BP tools
•   Scale 1-5
•   Legend:
    –   A – The level of importance in general for
        simulation/process modelling/BPC projects
    –   B – The level of importance in general for
        BPM/WFM/ IS projects
    –   C – Evaluation of vendor’s tool features
BP tool vendor or                                                      Institute of
representative                                                        Knowledge
                                              Infodom,                     and      Six Sigma
                                                                     www.process-conference.org
Individual                                                   IBM,                               ITSS,
                             Enel, Croatia:    Croatia:                 Business    Akademija,
criteria of                     ARIS          Corporate
                                                           Slovenia:
                                                                      Engineering    Slovenia:
                                                                                               Croatia:
software                                                  WebSphere                            Ultimus
                                               Modeler                  , Univ. of    iGrafx
according to project                                                     Vienna:
goals/objectives                                                        ADONIS
                             A     B    C     A   B   C   A   B   C   A   B   C   A   B   C   A   B   C
Enterprise architecture
framework (repository) and   5     4     5    5   4   5   5   5   5   4   3   4   4   4   5   4   4       3
strategy
Process analysis and
                             5     5     5    5   5   5   5   5   5   5   2   5   5   5   5   5   3       4
modelling
Process simulation,
measurement,                 5     4     4    5   4   4   5   5   5   5   2   5   5   5   5   4   3       4
animation/visualisation
Process performance                     4/
                             5     5          5   4   4   5   5   5   4   4   4   5   4   4   4   3       3
improvement                             5
Process automation,
workflow management, BPM     2/3   5     2    4   5   4   5   5   5   2   5   3   3   3   4   3   5       5
engine, rules
Real time process
management (senior           5     5     5    4   5   4   4   4   4   3   2   4   2   3   4   2   5       3
management dashboards)
Developing code (business
                                        2/
applications) based on       2     4          3   5   2   4   4   5   1   5   2   3   3   5   2   5       5
diagrams (models)
                                        3
BP tool vendor or
representative
Individual                   Collective assessment
                                              www.process-conference.org
criteria of
software
according to project              A                B
goals/objectives
                            Sum       Rank   Sum       Rank
                   A–
Enterprise architecture Simulation/process modelling          /BPC projects
framework (repository) and   4,5   4   4,0  6
                   (1) Process analysis/modelling
strategy
                   (2) Process simulation
Process analysis and
                            5,0   1    4,2  4
modelling         (3)  Process performance improvement
Process simulation,
measurement,                 4,8 2   3,8  8
                   B– Business process management
animation/visualisation
                 (1)
Process performance Process automation, WFM, BPM engine
                             4,7 3   4,2  4
improvement      (2) Integration
Process automation, workflow
                                      based on diagrams
                 (3) Developing code4,7
management, BPM engine,      3,3 7        1
rules
Real time process
management (senior          3,3        5     4,0        6
management dashboards)
Developing code (business
applications) based on      2,5        8     4,3        2
diagrams (models)
                                         www.process-conference.org



                                       How to select a BP tool? (1)


In business practice:
• Decide on re-use, buy, make or outsource
    –   Buy an off-the-shelf product
    –   Develop a new system
    –   Outsource the application
•   Who is selling BP tools ?
    –   Internal sponsors, process owners, CPO
    –   A software vendor
    –   A system integrators and/or consultants
                                   www.process-conference.org



                                 How to select a BP tool? (2)


In business practice:
• Product aspects
  –   Customer experience
  –   Quality and reliability
  –   Performance
  –   Standards compliance
  –   Ease of migration
  –   Integration and compatibility
  –   User interface
  –   Management and administration tools
                                    www.process-conference.org



                                  How to select a BP tool? (3)


In business practice:
• Offer aspects
  –   Availability
  –   Finance, price and terms
  –   Licensing scheme
  –   Servicing and maintenance
  –   Support
  –   Training
  –   Project help
                                   www.process-conference.org



                                 How to select a BP tool? (4)


In business practice:
• Organization aspects
  –   Culture
  –   Corporate history
  –   Market channels
  –   Financial and human resources
                                    www.process-conference.org



                                  How to select a BP tool? (5)


In business practice:
• Which components of BP tool are required?
  –   Process design (modelling, analysis, simulation)
  –   Process management (workflow engine, business
      rules engine)
  –   Integrated document management system
  –   Reporting, Business Activity Monitoring
  –   …….
                                     www.process-conference.org



                                   How to select a BP tool? (6)


A theoretical overview:
•   Hommes and van Reijswoud (2000): a framework for
    the evaluation of business process modelling
    techniques that are the most important part of a
    process modelling tool.
•   Hall, Harmon (2005): several expected characteristics
    for business process modelling and simulation tools -
    can be identified.
•   Khan (2005): Business Process Management – A
    Practical Guide, Meghan-Kiffer Press – the main
    components of BPM tools
                                  www.process-conference.org



                                               Conclusion



•   A big market
•   A software selection process in
    organisations is typically not defined
•   There are often no possibilities to learn from
    previous experience
•   A selection of a business process
    management/modelling tool is a typical
    multi-criteria decision process
•   General framework should be defined to
    help the selection of BP tools

								
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