CITIZENS CHARTER 2007

Document Sample
CITIZENS CHARTER 2007 Powered By Docstoc
					  Revenue Department

CITIZENS' CHARTER
       2007
                                                            i
                                                           iii
                                                REVENUE DEPARTMENT

                                                CITIZEN'S CHARTER
                                                      2007

Dear Fellow Citizen,

1. My cordial Greetings to you. Welcome to the services of the Revenue
   Department.

2. The Revenue Department offers a variety of time-bound services, some of
      which are :

         (i) Sanction of Old Age Pension
         (ii) Sanction of Pension to Destitute Physically Handicapped persons
        (iii) Sanction of Pension to the Destitute Widows
        (iv) Sanction of Pension to Destitute Agricultural Labourers
         (v) Sanction of Pension to Destitute Deserted Wives
        (vi) Financial Assistance in cases of death of the Bread Winner of the family.
        (vii) Financial Assistance in cases of accidental death to the family engaged in 44 chosen professions
       (viii) Assistance to Agricultural Labourers and Farmers under Tamil Nadu Agricultural Labourers - Farmers Social
             Security and Welfare Scheme 2006.
        (ix) The scheme of distribution of 2 acres of wastelands to the families of landless poor agriculturists.
         (x) Distribution of Free Colour Television Sets
        (xi) Issue of Certificates (Prominent among them are )
            a)   Community                          f)     Income
            b)   Nativity                           g)     Destitute Widow
            c)   Legal Heirship                     h)     Intercaste marriage
                                                            ii
                                                             iii
                d)      Solvency                       i)   Deserted women
                e)      Birth & Death in Village
                        panchayats


        (xii) Patta transfer
       (xiii) Creation of new sub-divisions
       (xiv) Assignment of cultivable lands and house sites
        (xv) Tenancy Law implementation
       (xvi) Fair Rent fixation
       (xvii) Distribution of surplus agricultural land under Land Ceiling Act
      (xviii)        Issue of
                     a. N.O.C. for Cinema Theatres
                     b. Pawn Broker's licence
                     c. Licence under Arms Act
                     d. Licence under Explosives Act
3.    Besides the above, Revenue Department registers you as a voter and renders necessary service for inclusion or
deletion of names in the Voter's list. It also supplies you copies of Electoral Rolls, in case you need, at a nominal price. It
conducts Elections to Parliament and Legislative Assembly.
4.   In times of Natural Calamities like Drought, Flood, Tsunami, Cyclone, Fire, Revenue Department rushes to your
rescue with the following Services :-
         (i) Evacuation to safe places
         (ii) Providing Food and Shelter during the duration of the calamity
         (iii) Assisting with financial help in reconstruction of damaged
                dwellings.
                                                            iii
                                                            iii
Thus, Revenue Department renders a host of services to you and to the community at large.
5. Revenue Department seeks your co-operation to help you better. I call upon
    your kind attention to the following :
          a) Application in time with all relevant supporting documents
          b) Meeting the official concerned directly for assistance
          c) Refraining from approaching touts or middlemen for help
          d) Not offering bribe or any other incentive to any government functionary.
          e) Reporting to the higher officers when bribes are demanded.
6. You may meet the Tahsildar, Revenue Divisional Officer, District Revenue Officer or Collector generally on any day.
All Mondays are however exclusively set apart to hear public grievances. "Monday"            is known as "Public Grievances
Day". On that day, Public Grievances receive exclusive attention and overriding priority. Similarly, 2nd Wednesday in the
month is earmarked for District Administration Authorities to go to interior villages and meet the public directly for on-the-
spot addressing of their needs to the extent possible.
7. Please remember that you have every right to demand our service. None of us is doing any favour in serving you. You
are in fact giving us a great opportunity to serve the public.


                                             HELP US TO SERVE YOU BETTER.



                                                                                           I.PERIASAMY
                                                                                MINISTER FOR REVENUE AND PRISONS
                                                                    CITIZENS' CHARTER 2007

                                                                                                                                            Authority to be
                                                                                            To whom
Name of the                                                               Documents to be                     Sanctioning    Time limit     contacted for any
                             Benefits                Eligible persons                       application to be
Scheme                                                                    submitted                           Authority      for sanction   delay or deficiency in
                                                                                            sent                                            service.

1) Destitute Old  1) Rs.400/- per month (G.O.     1) 65 years and above Application in plain Tahsildar /     Tahsildar /     1 Month        1. Revenue
Age Pension       98, S.W. & N.M.P.Dept.,          2) No source of      paper                Spl.Tahsildar   Spl.Tahsildar                  Divisional Officer.
Scheme (G.O. 73, dated 5.9.2006).                 income                                     (S.S.S)         (S.S.S)                        2. District Collector
Finance (Pension)                                 3) Not a habitual
Department, dated                                 beggar
22.1.1962.                                        4) Should not have
                                                  the support of major
                                                  son or grandson
                                                  whose age is above
                                                  18 years.
                                                   5) No capacity to
                                                  earn.



                   2) A free Saree / Dhothi for   6) Should not have
                   Deepavali and Pongal           any property except a
                   Festival per Pensioner         hut or house worth
                   ( G.O. 459, S.W.& N.M.S.       less than Rs. 5000/-
                   Dept., dt. 25.10.1991 )        (G.O.Ms.100, S.W. &
                                                  N.M.S. Dept., dt.
                                                  4.7.2002)
                   3) 2 Kgs. of free rice per
                   month for persons taking
                   meals and 4 Kgs. free rice
                   per month per person not
                   taking meals at noon meals
                   centre (G.O.Ms.288,S.W. &
                   N.M.P. Dept., dt. 26.9.1997)



                   4) 10 Kgs. of free rice for
                   the old age pensioners
                   under Annapoorna Scheme.
                   These persons are not
                   eligible for concession
                   shown in para 3 above
                   ( G.O.No.7, S.W. &N.M.S.
                   Dept., dt. 18.1.2002 )




                                                                                      1
                                                                       CITIZENS' CHARTER 2007

                                                                                                                                                   Authority to be
                                                                                                  To whom
Name of the                                                                 Documents to be                         Sanctioning     Time limit     contacted for any
                              Benefits                Eligible persons                            application to be
Scheme                                                                      submitted                               Authority       for sanction   delay or deficiency in
                                                                                                  sent                                             service.

2) Destitute        1) Rs.400/- per month          1) 45 years and above       Application in plain Tahsildar /     Tahsildar /     1 Month        1. Revenue
Physically          (G.O.Ms.98, S.W. &             2)Handicap of 60% and paper                      Spl.Tahsildar   Spl.Tahsildar                  Divisional Officer.
handicapped         N.M.P.Depart., dated           above                                            (S.S.S)         (S.S.S)                        2. District Collector
                    5.9.2006).                     3) For the persons below
Pension Scheme
                                                   45 years of age pension
(G.O. 1402,                                        eligibility is determined
Finance Pension )   2) A free Saree / Dhothi for
                                                   on the recommendation
Department, dated   Deepavali and Pongal           of the District Committee.
6.11.1974).         Festival per Pensioner         4) No age limit for totally
                    (G.O(Ms)459,S.W.&N.M.S.        blind persons
                    Dept.,dt. 25.10.1991)          5) Should not have any
                                                   property exceeding
                    3) 2 Kgs. of free rice per     Rs.5000/- (GO
                    month for persons taking       Ms.No.79, SW NMP,
                    meals and 4 Kgs. free rice     dt.25.7.2006)
                    per month per person not       6) No capacity to earn
                                                   livelihood.
                    taking meals at noon meals
                                                   7) No source of income.
                    centre (G.O(Ms)288,S.W. &
                                                   8 )Should not have the
                    N.M.P. Dept., dt. 26.9.1997)   support of son or
                                                   grandson whose age is
                                                   above 18 years.




                                                                                           2
                                                                       CITIZENS' CHARTER 2007

                                                                                                                                                 Authority to be
                                                                                                 To whom
Name of the                                                                  Documents to be                       Sanctioning    Time limit     contacted for any
                               Benefits                Eligible persons                          application to be
Scheme                                                                       submitted                             Authority      for sanction   delay or deficiency in
                                                                                                 sent                                            service.

3) Destitute Widow   1) Rs.400/- per month          1) No age limit.         Application in plain Tahsildar /     Tahsildar /     1 Month        1. Revenue
Pension Scheme       (G.O(Ms)98, S.W. &                                      paper                Spl.Tahsildar   Spl.Tahsildar                  Divisional Officer.
(G.O. 507, Finance   N.M.P.Dept., dated             2) Should not have                            (S.S.S)         (S.S.S)                        2.District Collector
Department, dated    5.9.2006).                     remarried.
27.5.1975)


                     2) A free Saree / Dhothi for   3) Eventhough she
                     Deepavali and Pongal           has got major son, she
                     Festival per Pensioner         should not have any
                     ( G.O. 459, S.W.& N.M.S.       income
                     Dept., dt. 25.10.91 )          (G.O(Ms)92, S.W.&
                                                    N.M.P. Dept.,
                                                    dt.2.6.1998.
                     3) 2 Kgs. of free rice per     4) Should not be a
                     month for persons taking       habitual beggar
                     meals and 4 Kgs. free rice     5)No source of
                     per month for persons not      income.
                     taking meals at noon meals     6) Should not have
                     centre (G.O(Ms)288,S.W. &      any property
                     N.M.P. Dept., dt. 26.9.1997)   exceeding Rs.5000/-
                                                    in value.(GO
                                                    (Ms)No.79, SW NMP,
                                                    dt.25.7.2006)




                                                                                          3
                                                                   CITIZENS' CHARTER 2007

                                                                                                                                           Authority to be
                                                                                           To whom
Name of the                                                             Documents to be                      Sanctioning    Time limit     contacted for any
                              Benefits              Eligible persons                       application to be
Scheme                                                                  submitted                            Authority      for sanction   delay or deficiency in
                                                                                           sent                                            service.

4) Destitute        1) Rs.400/- per month (G.O.  1) 60 years and above Application in plain Tahsildar /     Tahsildar /     1 Month        1. Revenue
Agricultural        ((Ms))98, S.W. &              2) No source of       paper               Spl.Tahsildar   Spl.Tahsildar                  Divisional Officer.
Labourers           N.M.P.Dept., dated           income.                                    (S.S.S)         (S.S.S)                        2. District Collector
Pension Scheme      5.9.2006).                    3)Should not be a
(G.O(Ms)164, S.W.                                habitual beggar
& N.M.P.            2) A free Saree / Dhothi for 4) Should not have
Department, dated   Deepavali and Pongal         any property
12.3.1981.          Festival per Pensioner       exceeding Rs.5000/-
                    (G.O(Ms).459, S.W.&          in value(G.O
                    N.M.S. Dept., dt. 25.10.1991 (Ms)No.79, SW NMP,
                    )                            dt.25.7.2006)
                                                 5) Should be a
                    3) 2 Kgs. of free rice per   Agricultural Labourer.
                    month for persons taking     6) Should not have the
                    meals and 4 Kgs. free rice support of major son
                    per month per person not     or grandson whose
                    taking meals at noon meals age is above 18 years.
                    centre (G.O(Ms)288,S.W. &
                    N.M.S. Dept.dt. 26.9.1997)




                                                                                     4
                                                                    CITIZENS' CHARTER 2007

                                                                                                                                            Authority to be
                                                                                            To whom
Name of the                                                               Documents to be                     Sanctioning    Time limit     contacted for any
                             Benefits                Eligible persons                       application to be
Scheme                                                                    submitted                           Authority      for sanction   delay or deficiency in
                                                                                            sent                                            service.

5) Deserted and    1) Rs.400/- per month          1) Not below the age Application in plain Tahsildar /      Tahsildar /     1 Month        1. Revenue
Destitute wife     (G.O.(Ms).98, S.W. &           of 30 years.          paper               Spl.Tahsildar    Spl.Tahsildar                  Divisional Officer.
Pension Scheme     N.M.P.Depart., dated           2) Should be a                            (S.S.S)          (S.S.S)                        2. District Collector
(G.O.(Ms).1465,    5.9.2006).                     permanent resident in
S.W. Department,                                  Tamil Nadu
dated 3.5.1984.                                   3) Should be Legally
                                                  married
                                                  4) Separation for
                                                  minimum of 5 years
                   2) A free Saree / Dhothi for   5) Eventhough she
                   Deepavali and Pongal           has got major son she
                   Festival per Pensioner         should not have any
                   (G.O(Ms).459,S.W.& N.M.S.      income source
                   Dept,.dt. 25.10.1991 )         (G.O(Ms.)92, S.W. &
                                                  N.M.P. Dept., dt.
                                                  2.6.1998.)
                                                  6) Should not have
                                                  any property
                                                  exceeding Rs.5000/-in
                                                  value.(GO (Ms).No.79,
                                                  SW NMP,
                                                  dt.25.7.2006)
                   3) 2 Kgs. of free rice per     7)No Source of
                   month for persons taking       income.
                   meals and 4 Kgs. free rice
                   per month per person not
                   taking meals at noon meals
                   centre (G.O(Ms)288,S.W. &
                   N.M.P. Dept., dt. 26.9.1997)




                                                                                      5
                                                                      CITIZENS' CHARTER 2007

                                                                                                                                                   Authority to be
                                                                                                   To whom
Name of the                                                                   Documents to be                        Sanctioning    Time limit     contacted for any
                              Benefits             Eligible persons                                application to be
Scheme                                                                        submitted                              Authority      for sanction   delay or deficiency in
                                                                                                   sent                                            service.

6) Distress Relief   Rs. 10,000/- (Central      1)Legal heirs of the          1) Application in    Tahsildar /      Tahsildar /     1 Month        1. Revenue
Scheme (G.O.470,     Government Assistance )    deceased breadwinner          the prescribed       Spl.Tahsildar    Spl.Tahsildar                  Divisional Officer.
Finance (CMPFR)      (G.O(Ms.)11, S.W &         of the family.                form.                (S.S.S)          (S.S.S)                        2.District Collector
                     N.M.P.Dept. Dt. 22.1.99)   2)Dependents of the             2) Death
Department, dated
                                                deceased landless
23.5.1989)                                                                    Certificate of
                                                agricultural labourers.
                                                                              breadwinner is a
                                                3) Families of small
                                                marginal farmers who          must.
                                                possess less than 2.5         3) Application
                                                acres of irrigated land or    should be filed
                                                5 acres of unirrigated        within 6 months
                                                land or combination of        from the date of
                                                both irrigated and            death of bread
                                                unirrigated land              winner,
                                                equivalent to 5 acres of      4) Application
                                                unirrigated land. If a        should be
                                                small/ marginal farmers
                                                                              submitted to the
                                                has both irrigated and
                                                                              Collector within 1
                                                unirrigated land, total
                                                holding is to be              ½ years.
                                                calculated as detailed
                                                below:
                                                An acre of irrigated land
                                                will be treated as
                                                equivalent to 2 acres of
                                                unirrigated land.
                                                An acre of lease
                                                cultivation will be treated
                                                as 0.5 acre of own
                                                cultivation.
                                                4) Annual income should
                                                not be above Rs. 7200/-
                                                from all sources.




                                                                                            6
                                                                         CITIZENS' CHARTER 2007

                                                                                                                                                   Authority to be
                                                                                                   To whom
Name of the                                                                     Documents to be                      Sanctioning    Time limit     contacted for any
                               Benefits                  Eligible persons                          application to be
Scheme                                                                          submitted                            Authority      for sanction   delay or deficiency in
                                                                                                   sent                                            service.

7(1) Accident        Rs. 10,000/- (Central            Legal heir of 44          1) Application in  Tahsildar /      Tahsildar /     1 Month        1) Revenue
Relief Scheme        Government Assistance            notified category         the prescribed     Spl.Tahsildar    Spl.Tahsildar                  Divisional Officer.
(G.O. 471, Finance   and Rs.5000/- (State             workers as mentioned      form.              (S.S.S)          (S.S.S)                        2) District Collector
(CMPRF) dt.          Government Assistance)           in G.O. 471, Finance      2) FIR
23.5.1989.           total Rs. 15000/- to the legal   (CMPRF) dated             3) Death
                     heir of the bread winner.        23.5.1989.                Certificate.
                     (G.O. 845 Rev.dt, 28.8.96)                                 4) Within 6 months
                     (G.O.11 SW & NMP Dept.                                     from the date of
                     Dated: 22.1.99)                                            death of bread
                                                                                winner.


                                                      1)Dhobies
                                                      2) Cobblers
                                                      3)Carpenters, Cart
                                                      Builders
                                                      4)Drivers of animal
                                                      drawn vehicles.
                                                      5) Blacksmiths,
                                                      Hammersmiths
                                                      6)Goldsmiths, Silver-
                                                      smiths
                                                      7)Basket weavers
                                                      8)Stone-cutters, Stone-
                                                      Carvers, Masons

                                                      9)Tile workers
                                                      10)Brick layers
                                                      11) Well diggers
                                                      12)Well construction
                                                      workers




                                                                                             7
                                                   CITIZENS' CHARTER 2007

                                                                                                                         Authority to be
                                                                          To whom
Name of the                                             Documents to be                     Sanctioning   Time limit     contacted for any
                     Benefits      Eligible persons                       application to be
Scheme                                                  submitted                           Authority     for sanction   delay or deficiency in
                                                                          sent                                           service.

7(1) Accident                   13)Agricultural
Relief Scheme                   labourers, Small and
(G.O. 471, Finance              Marginal farmers who
(CMPRF)                         owned below 2.5
dt. 23.5.1989.                  acres
(contd.)
                                14)Neera tappers
                                15)Sewerage workers

                                16)Pesticide sprayers

                                17)Palmyrah, Coconut
                                tree climbers

                                18)Fishermen (non-
                                members of Co-op.
                                society )
                                19)Building and
                                Construction workers

                                20)Truck Drivers
                                21)Auto Rickshaw
                                Drivers

                                22)Drivers of Private
                                Cars, Taxi and Buses
                                (Non Owner of
                                vehicle)
                                23)Hair Cutting,
                                Saloon workers
                                24)Hand cartpullers
                                25)Persons doing
                                business in cycle
                                26)Handloom weavers
                                of private sector.




                                                                   8
                                                    CITIZENS' CHARTER 2007

                                                                                                                            Authority to be
                                                                             To whom
Name of the                                                Documents to be                     Sanctioning   Time limit     contacted for any
                     Benefits      Eligible persons                          application to be
Scheme                                                     submitted                           Authority     for sanction   delay or deficiency in
                                                                             sent                                           service.

7(1) Accident                   27)Kuyavars
Relief Scheme
                                28)Servant maids
(G.O. 471, Finance
(CMPRF)                         29)Professional Snake
dt. 23.5.1989.                  Catchers
(contd.)                        30)All workers in
                                Cinema Industry

                                31)Brick Chamber
                                coolies
                                32)Lorry loading and
                                unloading workers
                                33)Tailors
                                34)White washers,
                                Painters and
                                Electrician
                                35)Gramiya Nadanam,
                                Naiyandi mela artists

                                36)Cooking workers
                                37)Flour mill workers
                                38)Conductors of
                                private buses
                                39)Workers involved
                                in the work of erection
                                of pandal, stage,
                                mandapam work
                                40)Category of
                                persons engaged in
                                the collection of
                                honey, gallnut, etc. of
                                hill and forest products
                                (Non members of
                                Cooperative Society )




                                                                      9
                                                  CITIZENS' CHARTER 2007

                                                                                                                          Authority to be
                                                                           To whom
Name of the                                              Documents to be                     Sanctioning   Time limit     contacted for any
                     Benefits      Eligible persons                        application to be
Scheme                                                   submitted                           Authority     for sanction   delay or deficiency in
                                                                           sent                                           service.

7(1) Accident                   41)Cleaners in private
Relief Scheme                   Car, Lorry, Truck and
(G.O. 471, Finance              Van and the drivers of
(CMPRF)                         private van
dt. 23.5.1989.
(contd.)
                                42)Plumbers

                                43)Employees of
                                match and crackers
                                factory

                                44)Artists




                                                                    10
                                                                     CITIZENS' CHARTER 2007

                                                                                                                                                   Authority to be
                                                                                                To whom
Name of the                                                                 Documents to be                       Sanctioning       Time limit     contacted for any
                               Benefits               Eligible persons                          application to be
Scheme                                                                      submitted                             Authority         for sanction   delay or deficiency in
                                                                                                sent                                               service.

7(2) Accident        1) For construction workers Legal heir of the          1) Application in   Tahsildar /      Tahsildar /        1 Month        1) Revenue
Relief Scheme        Rs. 10,000/- (Central       deceased construction      the prescribed      Spl.Tahsildar    Spl.Tahsildar                     Divisional Officer.
(G.O. 471, Finance   Government Assistance       worker.                    form.               (S.S.S)          (S.S.S)                           2) District Collector
(CMPRF)              and Rs.5000/- (State                                   2) Death
dt. 23.5.1989.       Government Assistance )                                Certificate
                     ( G.O.(Ms).No. 845,                                    3) Postmortem
                     Revenue, dt. 23.8.1996                                 Certificate
                      (G.O.(Ms).No.11, S.W. &                               4) FIR
                     N.M.P. Dept., dt. 22.1.99 )                            5) Within six
                                                                            months from the
                                                                            date of death.


                     2) Rs. 10000/- from Chief     Legal heir of the     1) Application in      District Collector Government       3 months
                     Minister's P.R.F.             deceased construction the prescribed                            Labour Welfare
                     (G.O.Ms.153, Labour &         worker.               form.                                     Department
                     Employment Dept., dt.                                2) Death
                     15.7.1993 )                                         Certificate
                     Total Rs.25,000/-                                   3) Postmortem
                                                                         Certificate
                                                                         4) FIR
                                                                         5) Within six
                                                                         months from the
                                                                         date of death.


7(3) Accident        Rs. 7500/- to Rs. 15000/-     44 notifed category of   1)Application in    Tahsildar /      Tahsildar /        1 Month        1) Revenue
related injuries     depending upon the nature     workers mentioned in     the prescribed      Spl.Tahsildar    Spl.Tahsildar                     Divisional Officer.
(G.O. 471, Finance   of injury sustained and the   G.O. 471, Finance        form.               (S.S.S)          (S.S.S)                           2) District Collector
(CMPRF) dt.          degree of physical            (CMPRF)dt.               2) Medical
23.5.1989.           impairment.                   23.5.1989)               Certificate
                     G.O.Ms.570, Rev,                                       3) FIR
                     dated : 27.10.1999




                                                                                         11
                                                                    CITIZENS' CHARTER 2007

                                                                                                                                                   Authority to be
                                                                                            To whom
Name of the                                                             Documents to be                       Sanctioning           Time limit     contacted for any
                               Benefits              Eligible persons                       application to be
Scheme                                                                  submitted                             Authority             for sanction   delay or deficiency in
                                                                                            sent                                                   service.

8) Road Accident     1.Rs.10,000/- in the case of Legal heir            1) Application in   Revenue            Revenue             3 months        District Collector
Relief (G.O.817,     death                                              plain paper.        Divisional Officer Divisional Officer.
Home                                                                    2) FIR
(Transport) Dept.,                                                      3) Postmortem
dt. 8.6.99                                                              Report.
                                                                        4) Police Inspector
                                                                        report.
                                                                        5) Death
                                                                        Certificate.


                     2) Rs.6000/- for total       Individual            1) Application in   Revenue            Revenue             3 months        District Collector
                     impairment                                         plain paper.        Divisional Officer Divisional Officer.
                     3) Rs.4000/- for loss of one                       2) Medical
                     eye or one hand or one leg                         Certificate
                      4) Rs.500/- for other small                       3) FIR
                     injury.


8(A) Relief of       5) Rs.25000/- as Solatium in Legal heir.           1) Application in  Tahsildar.         Committee             6 months.      Government.
insurance agency     case of death due to hit and                       plain paper.                          headed by the
through Revenue      run through Insurance                              2)FIR                                 District Collector.
Dept.                Company.                                           3) Postmortem
                     (Motor Vehicles Act Rule                           report.
                     161 and 163)                                       4)Police inspector
                                                                        Report.
                                                                         5) Death
                                                                        Certificate.


                     6) Rs.12500 severe injuries Individual             1) Application in   Tahsildar         Committee             6 months.      Government.
                     through Insurance                                  plain paper.                          headed by the
                     Company. (Motor Vehicle                            2)Medical                             District Collector.
                     Act Rule 161 and 163)                              Certificate
                                                                        3) FIR




                                                                                     12
                                                                           CITIZENS' CHARTER 2007

                                                                                                                                                       Authority to be
                                                                                                     To whom
Name of the                                                                   Documents to be                          Sanctioning     Time limit      contacted for any
                                 Benefits                Eligible persons                            application to be
Scheme                                                                        submitted                                Authority       for sanction    delay or deficiency in
                                                                                                     sent                                              service.

 9) Relief to         1) for fully damaged huts       owner of the damaged Application on            Tahsildar        Tahsildar        24 hours        RDO
damaged huts due      Rs.2,000/-                      hut                  white paper
to natural            2) for partly damaged huts
calamities like       Rs.1,000/-
cyclone, flood and    3) 1 Saree, 1 Dhoti
fire                  4) 10 kgs of rice
(G.O(Ms)No.388,       5) 1 litre of kerosene.
Revenue, dated
04.10.2001)


10) Relief to Loss    1)                              Legal heirs of the      1) petition in white   1)Tahsildar      1) Tahsildar     1) 24 hours     1) Collector
of human lives        i) Rs.50,000/-                  deceased                paper
occurred due to       ii) For the grievous injuries                           2) postmortem
natural calamities    like loss of limbs, loss of                             certificate
like flood, cyclone   eyesight etc. Rs.10,000/-                               3) death certificate   2) Proposals     2) Government in 2) On receipt   2) Not applicable
and fire during       under TR 27 by                                          4) FIR                 forwarded by     Revenue          of Govern-
seasonal and          Collector(G.O.Ms.No 714,                                5) Bank account /      Collector        Department will  ment Orders.
unseasonal            Revenue, dt.30.10.2006)                                 postal account of                       issue orders on
periods                                                                       the legal heirs                         receipt of
(G.O.(Ms).No. 1121,   2) Rs. 50000/-                                          6) Legal heirship                       assistance from
Revenue, dated        from Prime Minister's Relief                            certificate                             P.M's office
                      Fund
25.10.1996)




                                                                                           13
                                                                          CITIZENS' CHARTER 2007

                                                                                                                                                Authority to be
                                                                                                To whom
Name of the                                                                  Documents to be                      Sanctioning   Time limit      contacted for any
                                 Benefits                Eligible persons                       application to be
Scheme                                                                       submitted                            Authority     for sanction    delay or deficiency in
                                                                                                sent                                            service.

11)Relief to loss of   1) cow, bullock and buffalow owner of the cattle      1)petition          Tahsildar       Tahsildar      24 hours        Collector
cattle due to          Rs.5,000/-                                            2) Certificate from
natural calamities     2) Calf of cow and buffalow                           the Director,
like flood, cyclone    Rs.3,000/-                                            Animal Husbandry
and fire ( G.O. (Ms)   3) Goat and sheep
515, dated             Rs.1,000/-
03.10.2000)            Relief sanctioned to the
                       owners of the calttle which
                       are not insured irrespective
                       of the fact whether they are
                       rich or poor or below poverty
                       line with a ceiling of two
                       cattle per family.
                       4) No relief for the cattle
                       which are insured.



12)Relief to loss of   Relief (per Hect)           Affected Farmer           Petition           Tahsildar        Revenue        After receipt of Collector
Crops due to           Agricultural, Horticultural                                                               Department     Govt. orders
natural calamities     and Annual Plantation Crops
during monsoon
season                 Rainfed areas : Rs.1000/-
(Government of         Areas of Assured Irrigation :
India Lr.No.23-        Rs.2500/-
3/2003/NDM I           Perennial Crops: Rs.4000/-
                       Damages to Mulberry Crop
                       For Muga variety : Rs.2000/-
                       For Eri and Mulberry variety
                       : Rs. 1500/-
                       for loss of substantial portion
                       of lands due to Landslides,
                       Avalanche and Flood
                       Rs.10000/-




                                                                                         14
                                                             CITIZENS' CHARTER 2007

                                                                                                                                            Authority to be
                                                                                         To whom
Name of the                                                          Documents to be                       Sanctioning       Time limit     contacted for any
                        Benefits             Eligible persons                            application to be
Scheme                                                               submitted                             Authority         for sanction   delay or deficiency in
                                                                                         sent                                               service.

13) Issue of   1) BC Community            Persons belong to the      a) Application in   Zonal Deputy       Zonal Deputy    7 days          District Collector
Certificates   Certificates issued for    community mentioned        plain paper.        Tahsildar          Tahsildar
Community      admission in educational   in G.O.Ms.No.28, BC        b) Other evidence   G.O.No(Ms.)921,    G.O(Ms).No.921,
Certificates   institutions and for       and MBC Welfare            if any.             Rev.Dept.          Rev.Dept.
               appointment. ****          dept, dt. 19.7.1994                            dated:             dated:
                                          and                                            15.6.1991.         15.6.1991.
                                          G.O.Ms.No.100,BC
                                          and MBC Welfare
                                          Dept., dated:24.11.97.
                                          Sl.No.1-143. of list of
                                          BCs in G.O Ms.No.28,
                                          BC MBC & MW Dept,
                                          dt.19.7.1994




               2) MBC Community           Persons belong to the      a) Application in   Zonal Deputy       Zonal Deputy     7 days         District Collector
               Certificates issued for    community mentioned        plain paper.        Tahsildar          Tahsildar
               admission in educational   in G.O.Ms.No.28, BC        b) Other evidence   G.O(Ms)No.921,     G.O.No(Ms.)921,
               institutions and for       and MBC Welfare            if any.             Rev.Dept.          Rev.Dept.
               appointment. ****          dept.dt. 19.7.1994 and                         dated:15.6.1991.   dated:15.6.1991.
                                          G.O.Ms.No.100,BC
                                          and MBC Welfare
                                          Dept., dated:24.11.97.
                                          Sl.No.144-184 of list of
                                          MBCs in G.O
                                          Ms.No.28, BC MBC &
                                          MW Dept, dt.19.7.94




                                                                                 15
                                                                 CITIZENS' CHARTER 2007

                                                                                                                                                   Authority to be
                                                                                             To whom
Name of the                                                              Documents to be                       Sanctioning         Time limit      contacted for any
                         Benefits                Eligible persons                            application to be
Scheme                                                                   submitted                             Authority           for sanction    delay or deficiency in
                                                                                             sent                                                  service.

13) Issue of   3) DNC Community               Persons belong to the      a) Application in   Zonal Deputy       Zonal Deputy       7 days          District Collector
Certificates   Certificates issued for        community mentioned        plain paper.        Tahsildar          Tahsildar
(contd.)       admission in educational       in G.O(Ms)No.28, BC        b) Other evidence   G.O(Ms)No.921,     G.O(Ms)No.921,
               institutions and for           and MBC Welfare            if any.             Rev.Dept.          Rev.Dept.
               appointment. ****              dept.dt. 19.7.1994 and                         dated:             dated:
                                              G.O(Ms)No.100,BC                               15.6.1991.         15.6.1991.
                                              and MBC Welfare
                                              Dept., dated:24.11.97.
                                              Sl.No.185-252 of list of
                                              DNCs in
                                              G.O.(Ms)No.28, BC
                                              MBC & MW Dept,
                                              dt.19.7.94




               4) SC Community certificate    Persons belong to the      a) Application in   Tahsildar          Tahsildar          2 days         District Collector &
               issued for admission in        community mentioned        plain paper.        (G.O.Ms.           (G.O.Ms.           (Govt.D.O.Lett Chairman,DVC
               educational institutions and   in G.O.Ms.No.1773,         b) Other evidence   No.581,            No.581,            er No.H/ADW-
               for appointment. ****          dt. 23.6.1981 and          if any.             Rev.Dept.,         Rev.Dept.,         2/2001-7,
                                              G.O Ms.No.1597,                                dated:3.4.87.      dated:3.4.87.      dt.14.2.2002)
                                              ADTW Dept,
                                              dt.27.9.1990

               5) S.T.Community               Persons belong to the      a) Application in   Revenue            Revenue            7 Days.        District Collector &
               Certificate issued for         community mentioned        plain paper.        Divisional         Divisional         15 days        Chairman,DVC
               admission in Educational       in G.O.Ms.No.1773,         b) Other evidence   Officer/District   Officer/District   for detailed
               Institutions and for           dt. 23.6.1981 and          if any.             Adi-Dravidar       Adi-Dravidar       enquiry
               appointment. ****              Letter No.8098, ADW-                           Welfare Officer.   Welfare Officer.   (Govt.D.O.Lett
                                              11/2003-4, dt.16.2.04                          G.O.Ms. No.31      G.O.Ms. No.31      er No.H/ADW-
                                                                                             AD&TWD Dept.,      AD&TWD Dept.,      2/2001-7,
                                                                                             dated: 4.3.99.     dated: 4.3.99.     dt.14.2.2002)




                                                                                     16
                                                                   CITIZENS' CHARTER 2007

                                                                                                                                                 Authority to be
                                                                                                To whom
Name of the                                                               Documents to be                         Sanctioning     Time limit     contacted for any
                         Benefits                  Eligible persons                             application to be
Scheme                                                                    submitted                               Authority       for sanction   delay or deficiency in
                                                                                                sent                                             service.

13) Issue of   6) Nativity Certificate issued   All citizens who reside   1)Application in      Zonal Deputy     Zonal Deputy     7 days        District Collector
Certificates   for admission in educational     in the taluk for more     plain paper.          Tahsildar        Tahsildar        D.Dis.(Q)4545
(contd.)       institutions and for             than five years.          2) Copy of electrol   G.O.No.921,      G.O.No.921,      5/88, dated:
               employment. ****                 (D.Dis.(Q)45455/88,       roll.                 Rev.Dept.        Rev.Dept.        19.8.88.
                                                dated:19.8.88.            3) School             dated:           dated:
                                                                          Certificate.          15.6.1991.       15.6.1991.
                                                                           4) Other evidence
                                                                          in respect of
                                                                          residence.
                                                                          5) Free for the
                                                                          persons who
                                                                          belong to below
                                                                          poverty line and
                                                                          for others Rs.10/-
                                                                          (G.O.95, Rev., dt.
                                                                          2.3.2003).)



               7) Residence Certificate         All citizens who reside   1)Application in      Zonal Deputy     Zonal Deputy     7 days         District Collector
               issued for admission in          in the taluk              plain paper.          Tahsildar        Tahsildar        D.Dis.(Q)
               educational institutions and     continuously for 3        2) School             G.O(Ms)No.921,   G.O(Ms)No.921,   45455/88,
               for employment.                  years.                    Certificate.          Rev.Dept.        Rev.Dept.        dated:
                                                                          3) Other evidence     dated:           dated:           19.8.88.
                                                                          in respect of         15.6.1991.       15.6.1991.
                                                                          residence.
                                                                          4)Telephone
                                                                          connection receipt.
                                                                          5)Gas connection
                                                                          receipt.
                                                                           6)Free for the
                                                                          persons who
                                                                          belong to below
                                                                          poverty line and
                                                                          for others Rs.10/-
                                                                          (G.O.(Ms)95,
                                                                          Rev., dt.
                                                                          2.3.2003).)




                                                                                       17
                                                                CITIZENS' CHARTER 2007

                                                                                                                                                 Authority to be
                                                                                            To whom
Name of the                                                          Documents to be                          Sanctioning      Time limit        contacted for any
                          Benefits              Eligible persons                            application to be
Scheme                                                               submitted                                Authority        for sanction      delay or deficiency in
                                                                                            sent                                                 service.

13) Issue of   8) Income Certificate issued School/College           1)Application in       Tahsildar        Tahsildar       15 days             District Collector
Certificates   for claiming scholarship and Students.                plain paper.           G.O(Ms)No.921,   G.O(Ms.)No.921,
(contd.)       for admission in educational                          2) Salary / income     Rev.Dept.        Rev.Dept.
               institutions. ****                                    certificates of the    dated:           dated:
                                                                     applicant's parent /   15.6.1991.       15.6.1991.
                                                                     guardian.
                                                                     3) Other evidence
                                                                     for income.
                                                                     4) Free for the
                                                                     persons below
                                                                     poverty line and
                                                                     for others Rs.10/-
                                                                     (G.O.95, Rev. dt.
                                                                     2.3.2003).




               *** With a view to avoid delay in obtaining these certificates by the students in the Taluk Office , a new system of issue of
               certificates through schools it self has been introduced vide G.O.Ms.No.165, Revenue. dated 1.4.99. According to this
               system, completed applications for these certificates are obtained from the students by the Headmasters of the Schools
               concerned while they studying in X std or XII std and sent to the Tahsildars concerned with their attestation. The certificates
               are then prepared after due enquiry by the Revenue officials and dispatched to the concerned schools. These certificates are
               handed over to the students on completion of their studies along with the Transfer Certificates.




               9) Certificates of destitute   Concerned person.      1)Application in     Tahsildar          Tahsildar         7 days            District Collector
               for admission in                                      plain paper.
               Orphanages.                                           2) Death certificate
                                                                     of Father / Mother.
                                                                     3) Income
                                                                     Certificate.




                                                                                  18
                                                                  CITIZENS' CHARTER 2007

                                                                                                                                                 Authority to be
                                                                                              To whom
Name of the                                                             Documents to be                         Sanctioning       Time limit     contacted for any
                         Benefits                  Eligible persons                           application to be
Scheme                                                                  submitted                               Authority         for sanction   delay or deficiency in
                                                                                              sent                                               service.

               10) Destitute Widow           Widow whose total          1)Application in    Revenue            Revenue             30 days       District Collector
               Certificate for preference in monthly income from        plain paper.        Divisional Officer Divisional Officer.
               appointment.                  all sources is not more    2)Death certificate
                                             than Rs.1000/-             of husband.
                                             (G.O.Ms.No.395,P&A         3)Income
                                             R(Ser-S)                   Certificate.
                                             dated:4.11.98.


13) Issue of   11) Legal heirship certificate   Direct legal heirs of   1)Application in      Tahsildar        Tahsildar          15 days        District Collector
Certificates   for claiming rights on           deceased.(Governme      plain paper.          G.O.Ms.No.581,   G.O.Ms.No.581,
(contd.)       property and for changing        nt letter No.1534,      2)Death Certificate   Rev.Dept.        Rev.Dept.
               name in Govt. records.           Rev.Dept., dated        of property owner.    Dated:3.4.87.    Dated:3.4.87.
               1)Electricity conection.         28.11.1991              3)Document
               2)House Tax.                                             evidence related
               3)Telephone connection.                                  to the family
               4)Patta Transfer.                                        members.
               5)Bank Account.
               6)To get job on
               compassionate grounds in
               case of deceased is an
               government servant.


               12) Death Certificate            Legal heirs             1) Application in  Deputy Tahsildar Deputy Tahsildar      15 days        District Collector
                                                                        plain paper.
                                                                        2) Certificate
                                                                        issued by the
                                                                        hospital
                                                                        Municipality /
                                                                        Corporation.
                                                                        3) Application fee
                                                                        Rs.2/-




                                                                                    19
                                                                   CITIZENS' CHARTER 2007

                                                                                                                                           Authority to be
                                                                                           To whom
Name of the                                                            Documents to be                       Sanctioning    Time limit     contacted for any
                          Benefits                Eligible persons                         application to be
Scheme                                                                 submitted                             Authority      for sanction   delay or deficiency in
                                                                                           sent                                            service.

               13) Birth Certificate for       Parents / Guardian of 1)Application in   Deputy Tahsildar Deputy Tahsildar   15 days        District Collector
               school admission.               the child.            plain paper.
                                                                     2) Certificate
                                                                     issued by the
                                                                     hospital
                                                                     Municipality /
                                                                     Corporation.
                                                                     3) Application fee
                                                                     Rs.2/-

13) Issue of   14) Widow Certificate for       Individual              1)Application in   Tahsildar         Tahsildar       15 days        District Collector
Certificates   compassionate ground                                    plain paper.
(contd.)       appointment.                                            2) Husband's
                                                                       death certificate.
               15) Inter caste marriage        Husband / wife.         1)Application in   Tahsildar         Tahsildar       15 days        District Collector
               certificate for getting Govt.                           plain paper.
               concession in appointment                               2)Marriage
               and admission to                                        Certificate.
               educational institutions.                               3)Document
                                                                       evidence to prove
                                                                       the community of
                                                                       Husband/Wife.


               16) Deserted Women              Deserted women.         Application in plain Tahsildar       Tahsildar       15 days        District Collector
               Certificate for getting                                 paper
               preference in Govt.
               employment.

               17) Certificate for loss of     The concerned           1) Application in   Tahsildar        Tahsildar       15 days        District Collector
               school records for getting      students of school or   plain paper.
               duplicate copies of school      College.                2) FIR copy from
               records.                                                Police Station.
               18) Unemployment                Legal heir of the       1) Application in   Tahsildar        Tahsildar       15 days        District Collector
               certificate for compassionate   deceased Govt.          plain paper.
               ground appointment.             servant.                2)Certificates from
                                                                       District
                                                                       Employment
                                                                       Officer.




                                                                                    20
                                                              CITIZENS' CHARTER 2007

                                                                                                                                              Authority to be
                                                                                             To whom
Name of the                                                        Documents to be                             Sanctioning     Time limit     contacted for any
                         Benefits              Eligible persons                              application to be
Scheme                                                             submitted                                   Authority       for sanction   delay or deficiency in
                                                                                             sent                                             service.

13) Issue of   19) Solvency Certificate for Owner of the solvant   1) Application in plain   Tahsildar        Tahsildar        15 days        District Collector
Certificates   getting Bank loan, standing property.               paper.                    G.O.Ms.No.581,   G.O.Ms.No.581,
                                                                   2) Document copy.
(contd.)       surety and for getting Govt.                                                  Rev.Dept.        Rev.Dept.
                                                                   3) Property tax
               contract.                                           receipt.
                                                                                             Dated:3.4.87.    Dated:3.4.87.
                                                                   4) Chitta / adangal
                                                                   copy.
                                                                   5) For the value of
                                                                   Rs.50,000/- for which
                                                                   solvency certificate is
                                                                   required a sum of
                                                                   Rs.100/- and for the
                                                                   value of evey
                                                                   additional Rs.50,000/-
                                                                   a sum of Rs.200/-
                                                                   should be remitted in
                                                                   theTreasury.(G.O.Ms.
                                                                   No.95,Rev.Dated:
                                                                   2.3.2003.

               20) Aliveness Certificate for Pensioners.            1)Application in         Tahsildar        Tahsildar        2 days         District Collector
               pension purpose.                                     plain paper.
                                                                    2)Personal
                                                                    appearance and
                                                                    verification.
               21) No house site certificate Housesite less person. 1)Application in         Tahsildar        Tahsildar        7 days         District Collector
               for getting assignment /                             plain paper.
               allotment of house site.                             2)Rent Receipt.




                                                                                   21
                                                                CITIZENS' CHARTER 2007

                                                                                                                                             Authority to be
                                                                                         To whom
Name of the                                                         Documents to be                        Sanctioning        Time limit     contacted for any
                         Benefits                Eligible persons                        application to be
Scheme                                                              submitted                              Authority          for sanction   delay or deficiency in
                                                                                         sent                                                service.

13) Issue of   22) Non graduate certificate Concerned student.      1)Application in   Tahsildar          Tahsildar           15 days        District Collector
Certificates   for getting preference in                            plain paper.
(contd.)       admission in Government                              2)Transfer
               School, etc.                                         Certificate of the
                                                                    family member.
               23) Ownership Certificate for Owner of the property. 1) Application in  Tahsildar          Tahsildar           15 days        District Collector
               loan purpose.                                        plain paper.
                                                                    2) Document copy.
                                                                     3) Chitta /
                                                                    adangal copy


               24) No dues certificate for    Individual            1)Application in     Tahsildar        Tahsildar           15 days        District Collector
               loan purpose.                                        plain paper.
                                                                    2)Certificate from
                                                                    the employer.

               25) Unmarried Certificate for Individual             Application in plain Tahsildar        Tahsildar           15 days        District Collector
               getting Govt. assistance for                         paper
               marriage.

               26) Location Certificate for   Entrepreneur.         1)Application in    Revenue             Revenue             1 Month      District Collector
               claiming industrial                                  plain paper.        Divisional Officer/ Divisional Officer/
               concession.                                          2) Document copy. Sub-Collector.        Sub-Collector.
                                                                     3) Adangal/ Chitta
                                                                    copy.
                                                                    4) Field map.




                                                                                 22
                                                                      CITIZENS' CHARTER 2007

                                                                                                                                                       Authority to be
                                                                                                  To whom
Name of the                                                                  Documents to be                        Sanctioning         Time limit     contacted for any
                               Benefits             Eligible persons                              application to be
Scheme                                                                       submitted                              Authority           for sanction   delay or deficiency in
                                                                                                  sent                                                 service.

14) Issue of extract Chitta, Adangal and Field   Owner of the property Application in plain Tahsildar              Tahsildar            15 days        Revenue Divisional
of Village Account. map extract.                 and legal heir.       paper with                                                                      Officer.
                                                                       remittance chalan
                                                                       for prescribed fee.


15) Issue of Patta   Patta transfer              1) Owner of the             1) Copy of sale      Tahsildar / Zonal Tahsildar / Zonal   30 days for    Revenue Divisional
Transfer                                         property and                deed.                Deputy Tahsildar. Deputy Tahsildar.   cases involved Officer.
                                                 successor of property.      2) Succession                                              sub-division.
                                                 2) Purchase of              Certificate or legal                                       15 days simple
                                                 property in full or part.   heir certificate.                                          patta transfer
                                                                             3) Sub-division
                                                                             fee.

16) Track Rent.      Grant of Govt. land on track Property Owner need        1) Document of        Tahsildar       Tahsildar            30 days        Revenue Divisional
                     rent under RSO.24(A).        to lay pipe lines          ownership of land                                                         Officer.
                                                  through Govt.              in which well is
                                                  Poromboke.                 situated.
                                                                             2) Details of S.No.
                                                                             through which pipe
                                                                             lines to be laid
                                                                             down. (No track
                                                                             rent for agricultural
                                                                             purpose
                                                                             G.O(Ms)202, Rev.
                                                                             dt. 24.4.2000).




                                                                                          23
                                                                   CITIZENS' CHARTER 2007

                                                                                                                                               Authority to be
                                                                                           To whom
Name of the                                                             Documents to be                      Sanctioning        Time limit     contacted for any
                              Benefits              Eligible persons                       application to be
Scheme                                                                  submitted                            Authority          for sanction   delay or deficiency in
                                                                                           sent                                                service.

17) Assignment of 1. Assignment of agriculture 1) Residence of the    Application in plain Tahsildar.       Upto the land       3 months         RDO, DRO, CLA,
land to landless  land (R.S.O.15)              village.               paper.                                value of            according to     Govt.
poor.                                          2) Annual income not                                         Rs.10,000/-         the availability
                                               exceeding Rs.16000/-                                         Tahsildar.          of land
                                               (G.O.Ms.No.506,                                              Upto Rs.20,000/-
                                               Rev., dt. 26.11.2002).                                       RDO
                                               3) Cultivate the land                                        Upto Rs.50,000/-
                                               himself or through                                           DRO,
                                               family members.                                              Upto Rs.250,000/-
                                               4) Total land of the                                         CLA.
                                               family including the                                         Above
                                               assigning land should                                        Rs.2,50,000/-
                                               not exceed 1.21.5                                            Govt.
                                               hectare of dry land or                                       (G.O.Ms.No.60,
                                               0.60.5 hect. of wet                                          Rev. dt. 6.2.99)
                                               land.

                    2. House site assignment     1) Land and houseless Application in plain Tahsildar       Tahsildar           3 months         Revenue Divisional
                    (R.S.O.21).                  poor.                 paper.                                                   according to     Officer.
                                                 2) Resident of the                                                             the availability
                                                 village.                                                                       of land
                                                 3) Annual income not
                                                 exceeding Rs.16000/-
                                                 for rural area and
                                                 Rs.24,000/- for urban
                                                 areas (G.O(Ms)287,
                                                 Rev., dt. 31.5.2000).




                                                                                     24
                                                                   CITIZENS' CHARTER 2007

                                                                                                                                                 Authority to be
                                                                                          To whom
Name of the                                                             Documents to be                     Sanctioning         Time limit       contacted for any
                            Benefits               Eligible persons                       application to be
Scheme                                                                  submitted                           Authority           for sanction     delay or deficiency in
                                                                                          sent                                                   service.

18) Transfer of   Transfer of land to private 1) Individual or          Application in    Tahsildar        Public               3 to 5 months    1. Revenue
Land              individual or institution under Institution or        writing                            Undertaking          according to     Divisional Officer
                  RSO 24                          Corporation                                              Land value upto      the              2. District Revenue
                                                  2) For establishing                                      Rs. 25,000/- RDO     availabilityof   Officer
                                                  school and College                                       Upto Rs. 60,000      lands            3. Commissioner of
                                                  recognised purpose                                       Collector                             Land Administration
                                                                                                           upto Rs. 2,00,000
                                                                                                           CLA.
                                                                                                           Above 200,000
                                                                                                           Govt.
                                                                                                           Institutions and
                                                                                                           private individual
                                                                                                           Land value upto
                                                                                                           Rs.20,000/- RDO
                                                                                                           Upto Rs.50,000/-
                                                                                                           Collector
                                                                                                           Upto Rs. 1,00,000
                                                                                                           CLA &
                                                                                                           Above 100,000
                                                                                                           Govt.
                                                                                                           (G.O(Ms)No.307,
                                                                                                           Rev. dt. 21.6.99)




                                                                                     25
                                                                       CITIZENS' CHARTER 2007

                                                                                                                                                         Authority to be
                                                                                                  To whom
Name of the                                                                    Documents to be                      Sanctioning         Time limit       contacted for any
                               Benefits                 Eligible persons                          application to be
Scheme                                                                         submitted                            Authority           for sanction     delay or deficiency in
                                                                                                  sent                                                   service.

19) The Scheme       The lands are assigned free     1) Landless Agriculture  Proof of            Village Level       Tahsildar/ RDO/   Time limit not   Collectors of the
of Distribution of   of cost after reclamation       families whose Annual    1) Caste            Committee under     Collector         fixed.           concerned District.
2 acres of waste     wherever necessary for          income is less than      2) Income           the Co-ordination   according to
lands to the         helping the poor agricultural   Rs.16,000/- .             3) Marginal        of V.A.O.           monetary
families of          families under the following    2) Priority will be      and small farmers                       powers.
landless poor        3 categories:-                  given to poorest of the  4)Assignable
agriculturalists     i) Assignable poramboke         poor SC/STs residents    Poramboke land 5)
                     land free from                  of villages.             Assignable
                     encroachment                                             encroached land
                     ii) Assignable poramboke        3) Marginal and          6) Patta waste
                                                     small          farmers
                     land encroached upon by                                  land details
                                                     encroaching         the
                     landless marginal and small                              wherever
                                                     Assignable
                     farmers                                                  applicable
                                                     Government
                     iii) Patta waste lands of
                                                     poramboke land.
                     small farmers to be
                                                     4) Marginal        and
                     developed/reclaimed.
                                                     Small          farmers
                                                     having     uncultivable
                                                     patta waste land and
                                                     come     forward     for
                                                     reclamation




                                                                                          26
                                                                       CITIZENS' CHARTER 2007

                                                                                                                                                      Authority to be
                                                                                              To whom
Name of the                                                                Documents to be                      Sanctioning          Time limit       contacted for any
                             Benefits               Eligible persons                          application to be
Scheme                                                                     submitted                            Authority            for sanction     delay or deficiency in
                                                                                              sent                                                    service.

20) Distribution   Providing entertainment and 1) The family should     1) Application in     Selection        District Collectors   Time limit not   District Collectors.
of free Colour     improving general           possess family card.     white paper and       Committee                              fixed
Television Sets    knowledge of the women      2) The family should not 2) Xerox copy of
                                                 own / possess any         family card
                                                 colour television sets.




                                                                                         27
                                                                                                                                                          Authority to be
                                                                                                        To whom
 Name of the                                                                       Documents to be                       Sanctioning                     contacted for any
                             Benefits                    Eligible Persons                            application to be                  Time Limit
  Scheme                                                                              submitted                           Authority                     delay or deficiency
                                                                                                           sent
                                                                                                                                                            in service
      (1)                      (2)                              (3)                        (4)              (5)              (6)            (7)                 (8)


(21) Tamil         The Relief Assistance to the   The following persons who have                                                       Time limit not
Nadu               Registered Members will be     completed age of 18 years but                                                           fixed
Agricultural       as furnished below:-           not completed 65 years are
Labourers –                                       eligible for enrolment as
Farmers                                           members under this scheme
(Social Security                                  (1)Any Agricultural
and Welfare)                                          Labourers
Scheme, 2006                                      (2) Farmers who owns
                                                      wet land not
                                                      exceeding 2.50 acres
                                                      or dry land not
                                                      exceeding 5.00 acres
                                                      and engaged in
                                                      direct cultivation of
                                                       that land
                                                  (3) Registered tenat of
                                                       having the same
                                                       extent of lands as in
                                                       (2) above

                                                  No Registration fee is payable
                                                  for the enrolment




                                                                                      28
(1)               (2)                  (3)              (4)                  (5)              (6)           (7)                (8)
      iii) ACCIDENT RELIEF
                                             i) Filing of             Special Tahsildar   Special     Time limit not   Collector of the
      i) Death due to accident                  FIR with the          (SSS)               Tahsildar      fixed         concerned District
      Rs.100,000 ii) Loss of both               Police                                    (SSS)                        and Member
      hands Rs.1,00,000 iii) Loss            ii) Reporting                                                             Secretary Tamil
      of both legs Rs.1,00,000 iv)           to the Special                                                            Nadu Agricultural
      Loss of one hand and one               Tahsildar(SSS)                                                            Labourers Welfare
      leg Rs.100,000                         within 3 days in                                                          Board,Chennai – 5
      v) Total and                           Application Form V.                                                       and
      irrecoverable loss of sight in         iii) Death                                                                Commissioner of
      both eyes Rs.1,00,000 vi)              Certificate and                                                           Land Reforms
      Loss of one hand or one                postmortem
      leg 50,000                             certificate in case of
      vii) Loss of limbs from                accident death
      grievous injuries other                iv) Family Identity
      than those specified above             Card
      Rs.20,000                              v) Application
      Death due to accident shall            in Form VI
      include death due to snake             (By nominee
      bite or caused by any                  in case of
      poisonous insects or by                death)
      lightning
      II. NATURAL                            i) Death Certificate     Special Tahsildar   Special     Time limit not   Collector of the
           DEATH                             ii) Family               (SSS)               Tahsildar      fixed         concerned District
                                             Identity Card issued                         (SSS)                        and Member
         Rs. 10,000                          under the                                                                 Secretary Tamil
                                             scheme iii)                                                               Nadu Agricultural
                                             Application                                                               Labourers Welfare
                                             in Form VII                                                               Board,Chennai – 5
                                              (By nominee)                                                             and
                                                                                                                       Commissioner of
                                                                                                                       Land Reforms,
                                                                                                                       Chennai-5
      III. FUNERAL EXPENSES                  i) Death                 Special Tahsildar   Special     Time limit not   Collector of the
                                                Certificate           (SSS)               Tahsildar   fixed            concerned District
          Rs.2,500                           ii) Family                                   (SSS)                        and Member
                                                  Identity                                                             Secretary Tamil
                                                 Card issued                                                           Nadu Agricultural
                                                 under the                                                             Labourers Welfare
                                                 scheme                                                                Board,Chennai – 5
                                             iii) Application                                                          and Commissioner
                                                   in Form                                                             of Land Reforms,
                                                   VII (By                                                             Chennai-5
                                                    nominee)




                                                   29
(1)                 (2)                        (3)                      (4)                   (5)                 (6)              (7)                    (8)
                                   i) Children of the
      IV. EDUCATIONAL
                                       Registered members
          ASSISTANCE TO SON
                                   ii) No restriction on the
          AND DAUGHTER OF
                                       number of children for
          THE MEMBERS
                                       availing assistance
                                   Boys          Girls
                                     Rs.          Rs.
           th
      1. 10 Std. Pass                                           i) Application in     To the Sanctioning   District           Time limit not   Collector of the concerned
                                                                    Form VIII         Authority through    Educational        fixed            District and Member
      Day Scholar                  1250        1500             ii) xerox copy of     Head of the          Officer                             Secretary Tamil Nadu
                                                                    Family Identity   institution                                              Agricultural Labourers
      Hosteller                    ---          ----                Card,                                                                      Welfare Board and
                                                                iii) Certified copy                                                            Commissioner of Land
                                                                    of Mark sheet                                                              Reforms, Chennai-5
                                   Boys        Girls                                  To the               Chief              Time limit not   Collector of the concerned
                                    Rs.         Rs                                    Sanctioning          Educational        fixed            District and Member
           th
      2. 12 Std Pass                                                                  Authority through    Officer                             Secretary Tamil Nadu
                                                                                      Head of the                                              Agricultural Labourers
      Day Scholar                  1750       2000                                    institution                                              Welfare Board and
                                                                                                                                               Commissioner of Land
      Hosteller                    ---          ----                                                                                           Reforms, Chennai-5


      3. ITI or Polytechnic (per                                                      To the               I.T.I.             Time limit not   Collector of the concerned
         year)                                                                        Sanctioning          Deputy Director/   fixed            District and Member
                                                                                      Authority through    Principal/                          Secretary Tamil Nadu
      Day Scholar                  1250        1750                                   Head of the          Training Superin                    Agricultural Labourers
                                                                                      institution          -tendent of the                     Welfare Board and
      Hosteller                    1450      1950                                                          concerned                           Commissioner of Land
                                                                                                           institu -tion                       Reforms, Chennai-5
                                                                                                           POLYTHECHNIC
                                                                                                           Director of
                                                                                                           Technical
                                                                                                           Education or the
                                                                                                           Officer
                                                                                                           authorised by
                                                                                                           him
      4. Bachelor Degree (per                                                         To the               Director of        Time limit not   Collector of the concerned
         year)                                                                        Sanctioning          Collegiate         fixed            District and Member
      Day Scholar                  1750      2250                                     Authority through    Education,                          Secretary Tamil Nadu
                                                                                      Head of the          Chennai/ Officer                    Agricultural Labourers
      Hosteller                    2000      2500                                     institution          authorised by                       Welfare Board and
                                                                                                           him                                 Commissioner of Land
                                                                                                                                               Reforms, Chennai-5




                                                                              30
(1)               (2)                       (3)     (4)                  (5)              (6)                (7)                      (8)
      5. Post Graduate (per year)                              To the              Director of         Time limit       Collector of the concerned
      Day Scholar                   2250   2750                Sanctioning         Collegiate          not fixed        District and Member
                                                               Authority through   Education,                           Secretary Tamil Nadu
      Hosteller                     3250   3750                Head of the         Chennai/ Officer                     Agricultural Labourers
                                                               institution         authorised by                        Welfare Board and
                                                                                   him                                  Commissioner of Land
                                                                                                                        Reforms, Chennai-5
                                                                                   LAW                                  Collector of the concerned
                                                               To the              Director of Legal   Time limit not   District and Member
      6. Professional courses                                  Sanctioning         Studies,            fixed            Secretary Tamil Nadu
      (Law, Engineering etc) (per                              Authority through   Chennai/ Officer                     Agricultural Labourers
      year)                                                    Head of the         authorised by                        Welfare Board and
                                                               institution         him                                  Commissioner of Land
      Day Scholar                   2250   2750                                    ENGINEERING                          Reforms, Chennai-5
                                                                                   Director of
      Hosteller                     4250   4750                                    Technical
                                                                                   Education or the
                                                                                   officer
                                    Boys    Girls                                  authorised by       Time limit not
                                     Rs.     Rs                                    him                 fixed
      7. Post Graduate                                                             MEDICINE
      Professional coursed (per                                                    Director of
      year)                                                                        Medical
      Day Scholar                   4250   4750                                    Education/ the
                                                                                   Officer
      Hosteller                     6250   6750                                    authorised by
                                                                                   him
                                                                                   VETERINARY
                                                                                   SCIENCE
                                                                                   Registrar ,
                                                                                   Veterinary and
                                                                                   Animal
                                                                                   Sciences,
                                                                                   Madhavaram/
                                                                                   the officer
                                                                                   authorised by
                                                                                   him
                                                                                   AGRICULTURE
                                                                                   Registrar T.N.
                                                                                   Agricultural
                                                                                   University,
                                                                                   Coimbatore/ the
                                                                                   officer
                                                                                   authorised by
                                                                                   him.




                                                          31
(1)                (2)                              (3)                           (4)                        (5)               (6)               (7)            (8)
         V. MARRIAGE                  i. Should have attained      Application in Form IX with age   Special Tahsildar    Special          Time limit   Collector of the
            ASSISTANCE:               the age prescribed by        certificate                       (SSS)                Tahsildar        not fixed    concerned District
                                      law                                                                                 (SSS)                         and Member
         a) Marriage of               ii. If both husband and                                                                                           Secretary Tamil
            Member                    wife in a family applied                                                                                          Nadu Agricultural
          (i) Male Rs. 3000           for assistance only one                                                                                           Labourers
          (ii) Female Rs.5000         of them will get                                                                                                  Welfare Board
                                      assistance                                                                                                        and
         b) Marriage of son or        iii) No restriction on the                                                                                        Commissioner of
             daughter of the          number of sons/                                                                                                   Land Reforms,
              Member                  daughters for availing                                                                                            Chennai-5
           (i) Male Rs.3000           assistance
           (ii) Female Rs.5000

         VI. DELIVERY OR              Registered Female            i) Recommenda-ttion of the        The Medical          Medical          Time limit   Collector of the
         MISCARRIAGE                  Member under the                 Village Health Nurse and      Officer of the       Officer of the   not fixed    concerned District
         OF                           scheme                           V.A.O                         concerned block      Block PHC                     and Member
         PREGNANCY                                                 ii) Application                   Primary Health                                     Secretary Tamil
         OR                                                        in Form X                         centre                                             Nadu Agricultural
         TERMINATION                                               iii) No restriction on the                                                           Labourers
         OF                                                             number of occasions                                                             Welfare Board
         PREGNANCY                                                      for availing                                                                    and
         1.Delivery Rs.6000                                              assistance                                                                     Commissioner of
         (@ Rs.1000/- per month for                                     by registered                                                                   Land Reforms
                 six months)                                            famale members                                                                  Chennai-5

         2.Miscarriage
             Rs.3000
         3.Termination
              Rs.3000
         VII. OLD AGE PENSION         i) Completed 60 years of     i) Application                    Special Tahasildar   Special          Time limit   Collector of the
         (per month) Rs.400           age                              in Form XI                    (SSS)                Tahsildar        not fixed    concerned District
                                      ii) Incapable of doing       ii) Age                                                (SSS)                         and Member
                                      manual labour work &             Certificate                                                                      Secretary Tamil
                                      destitute                    iii) VAO                                                                             Nadu Agricultural
                                                                         Certificate                                                                    Labourers
                                                                                                                                                        Welfare Board
                                                                                                                                                        and
                                                                                                                                                        Commissioner of
                                                                                                                                                        Land Reforms,
                                                                                                                                                        Chennai-5
 NOTE: The Relief or Assistance under the Scheme shall not be claimed if a relief or assistance or
        grant for a similar nature was availed under any other Central or State Government
        Scheme.



                                                                                  32

				
DOCUMENT INFO