Shared Secret Hint Procedure by krx14451

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									                                  Shared Secret Hint Procedure

A new procedure implemented in an effort to ensure security in the event a Provider Agency user’s
password needs to be reset quickly due to time constraints. The normal turnaround time is 7 to 10
days to reset a password. Choosing this additional service will expedite the sequence of events:


   •   In the event you need to have your password reset quickly, please call the OMRDD Helpdesk
       at (518) 381-2100. Please indicate that you need your password reset, and you have chosen a
       Shared Secret Hint to help provide verification of identity.

   •   The Helpdesk will repeat the security hint you chose, and you will supply the answer.

   •   If it matches the answer on file, the Help Desk will make a separate call to the agency of
       record to verify your current authorization to act for them.

   •   The password will be reset, and the Help Desk will call you back to inform you what the new
       password is.



After filling out the User Access and Request Form in its entirety you will need to
                                     mail it to:

          NYS Office of Mental Retardation & Developmental Disabilities
                              Attn: IMS Help Desk
                              500A Balltown Road
                            Schenectady, NY 12304




OMRDD / ISS Copy
                                        Shared Secret Hint Procedure

A new procedure implemented in an effort to ensure security in the event a Provider Agency user’s
password needs to be reset quickly due to time constraints. The normal turnaround time is 7 to 10
days to reset a password. Choosing this additional service will expedite the sequence of events:

   •    If you wish to participate in this initiative, one of the following questions will be asked:

             A.   Best friend’s last name
             B.   Pet’s name
             C.   Favorite teacher’s last name
             D.   Last 4 digits of a friend’s or relative’s phone number

        What is the question you want us to ask, and what is the answer you want us to keep on file?
                                        Please print clearly.


User’s Full Name : ___________________________________                                 Date:__________

User ID: ______________

Telephone Number : (_____)______________________


Agency Name: _______________________________________________________


Hint:     A             B           C            D


Answer: _______________________________________

   •    In the event you need to have your password reset quickly, please call the OMRDD Helpdesk
        at (518) 381-2100. Please indicate that you need your password reset, and you have chosen a
        Shared Secret Hint to help provide verification of identity.

   •    The Helpdesk will repeat the security hint you chose, and you will supply the answer.

   •    If it matches the answer on file, the Help Desk will make a separate call to the agency of
        record to verify your current authorization to act for them.

   •    The password will be reset, and the Help Desk will call you back to inform you what the new
        password is.


Signature:                                                                 Date:




OMRDD / ISS Copy

								
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