SI Weekly Status Report 20304 by cja13487


									DRMS MEO Lessons Learned
   November 17, 2006
                   WHAT WORKED

• Communication Plan developed prior to tentative
   – Five communication touches with customers
       • DRMS - Prior to tentative announcement
       • DRMS - After tentative announcement
       • DRMS - After final announcement
          – 1-800-Number put in place for customers
       • DRMS/PA – At time of operational control
       • DRMS – 60/90 days after operational control

                   WHAT WORKED

• Setting up MEO Program Management Office (PMO)
  after final decision.
   – Establish: mission and function statements;
      organization codes; subsidiary cost codes; budget
      and tracking mechanism; internal work guides
       • Acquire: space; equipment; phone service
       • Hired MEO PMO personnel
   – Worked a lot of the admin issues

                    WHAT WORKED

• DES support after tentative announcement:
   – Prioritized maintenance and repair requirements
   – Identify security and health & safety requirements

• Weekly integrated process reviews, DRMS Leadership
   – Started during transition
   – Quickly identifies issues that need to be addressed
   – One team stressed

                   WHAT DIDN’T WORK

• MEO pre-award team should have continued as the MEO PMO
  during transition and at least six months of full performance.
   – A lot of corporate knowledge of the MEO plans and
      assumptions was lost

• DRMS’s transition team didn’t recognize the degree that the
  Performing Activity would directly interact with all of DRMS’s
  other businesses, DEMIL, RCP, Scrap Venture, etc.

• As a result, the degree of impact on the MEO of adjustments in
  other DRMS business areas and vice versa was not fully
  anticipated, putting DRMS in a reactive vs proactive position at

            WHAT DIDN’T WORK

• Staffing
   – Hiring MEO staff took longer than planned
   – Less MEO employees with DRMO experience than
      anticipated were hired (61% planned vs 20%
       • Lower initial productivity
       • Greater training needs
• Long delays in award/appeal process resulted in PWS
  and workload data awarded being dated
   – Adjustments occur during post award period


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