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——————— JESSE KENDALL ——————— 123 Elm Street • Kalispell, MT 59904 • 406.555.5555 • firstname.lastname@example.org ——————— Phone Sales Manager ——————— Energized and ambitious sales leader with an exceptional background impacting organizational presence, profitability, and performance through top sales, service, and call center operations. Dynamic phone sales management professional with proven expertise in staff motivation. Consistently exceed organizational and customer service expectations. ——————— Phone Sales Excellence ——————— ABC ENTERPRISES, Kalispell, MT OUTBOUND PHONE SALES MANAGER, 20xx-Present Lead a high-performing inside sales, B2B outbound calling team to achieve challenging sales goals. Continually develop, train, and motivate staff members to ensure low turnover. Make outgoing business-to-business telephone sales calls and support field sales representatives. Effectively implement outbound campaigns, organizational strategies, policies and procedures. Create sales opportunities. Develop business process improvement strategies, sales contests, and incentives. Provide a constant presence on the floor; monitor daily activities and give immediate feedback when needed. Leadership Results • Increased sales by 15% in 20xx by establishing a new outbound operational campaign that drove revenue through up-sell and cross-sell opportunities. • Maintained highest levels of service; partnered with Customer Service Department to exceed common goals. BCD ADVERTISING SOLUTIONS, Kalispell, MT TELEPHONE SALES REPRESENTATIVE, 20XX-20XX Managed telephone sales of White and Yellow Page directory advertising with businesses. Practiced strong telephone communication skills when speaking with clients across five-state region, which included supervision of up to 13 directories concurrently. Worked with clients in diverse socio-economic cross-section. Leadership Results • Served consistently as Top Quartile Performer. • Became first winner of MVP award in certain training class. • Met quotas for account growth and renewal and new business generation while constantly working under publication deadline. CDE DENTAL COMPANY, Kalispell, MT PHONE SALES REPRESENTATIVE, 20XX-20XX Directed inside and outside sales teams in the acquisition of new patients for dentists throughout North America. Performed over 100 cold prospecting and follow-up telephone calls daily. Leadership Results • Increased revenue from $250,000 to over $500,000 within the first year of employment. • Formed the Cold Calling Prospecting Team; trained associates in S.P.I.N selling techniques. ——————— Education & Technical ——————— General Studies, XYZ College, Kalispell, MT, 20xx-20xx Technically proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint, Access)
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