National Account Manager Resume Example

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					                                             JESSE KENDALL
123 Elm Street                                                                                     301-555-5555 Home
                                               jkendall@notmail.com
Cumberland, MD 21505                                                                              301-444-4444 Mobile


                              NATIONAL ACCOUNT MANAGER
      Business Analysis Product Knowledge Voice / Data Networks Issue Resolution Contract Negotiation
         Team Leadership Customer Service Quality Assurance Sarbanes-Oxley Process Improvement
                Business Consultation Sales Techniques Platform Migration Business Modeling


                                  ~ Consistently Exceeds Sales Goals and Targets ~
                                 ~ Three-Time Circle of Excellence Award Winner ~
                             ~ Three-Time Ground Floor Business Sales Award Winner ~
              ~ Streamlined Sales Reporting Processes as a Member of the Process Improvement Team ~


                                      PROFESSIONAL EXPERIENCE
ABC TELEPHONE, INCORPORATED, Cumberland, MD
National Account Manager                                                                                 20xx – Present
   Manage and provide sales and services for 150 key large accounts in the Major Business Sales Division representing
   an $18 million revenue base. Coordinate with three Account Managers and up to four Product Specialists in a team
   environment to ensure optimal customer satisfaction with company products and services. Maintain and grow
   recurring revenue streams in the wireless, local, and wide area voice / data networks, which include professional
   services. Renew existing contracts, field / resolve customer issues, and introduce new services via migrations.
      Achieved 105% of overall sales objective in 20xx; selected to the Quota Club in recognition of achieving sales
      goals for four consecutive quarters.
      Re-acquired three wireless accounts from competitors, which represented 700 new subscribers.
      Closed a two-year sale for a customer data network, representing $25,000 in monthly revenue.
      Served as a member of the Process Improvement Team that significantly streamlined the sales reporting process
      and subsequent workflow.
      Directed a wireless user base migration of several thousand customers from a PCS to a GSM platform.

BCD PHONE SERVICES, INCORPORATED, Cumberland, MD
National / Strategic Account Manager                                                                        1999 – 2004
   Managed up to 11 strategic / national accounts in the financial services market. Provided single point-of-contact
   consultative selling of wireless, local / wide area voice and data networks, hardware, and professional services
   offerings, representing a revenue base of up to $15 million. Managed a five-member account team. Studied client
   business models and applied solutions to meet business requirements; served as business advisor for the client base.
   Maximized the share of the available customer spending opportunities within the product / service portfolio.
      Exceeded sales objectives in four out of six years by an average of 130%; rated as either a top 10% or top 20%
      performer in five of six years.
      Developed a network-based automated attendant application credited with increasing branch productivity levels
      for a key banking customer by 30%.
      Sold a large Avaya call center solution to a national resume center, tripling their agent count (1000 to 3000) and
      the first prepaid 36-month national Avaya equipment maintenance agreement at BCD Bell.


                                                  EDUCATION
                       Bachelor of Business Administration (Marketing and Management)
                                     University of XYZ ~ Cumberland, MD

				
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