123 Elm Street 301-555-5555 Home
Cumberland, MD 21505 301-444-4444 Mobile
NATIONAL ACCOUNT MANAGER
Business Analysis Product Knowledge Voice / Data Networks Issue Resolution Contract Negotiation
Team Leadership Customer Service Quality Assurance Sarbanes-Oxley Process Improvement
Business Consultation Sales Techniques Platform Migration Business Modeling
~ Consistently Exceeds Sales Goals and Targets ~
~ Three-Time Circle of Excellence Award Winner ~
~ Three-Time Ground Floor Business Sales Award Winner ~
~ Streamlined Sales Reporting Processes as a Member of the Process Improvement Team ~
ABC TELEPHONE, INCORPORATED, Cumberland, MD
National Account Manager 20xx – Present
Manage and provide sales and services for 150 key large accounts in the Major Business Sales Division representing
an $18 million revenue base. Coordinate with three Account Managers and up to four Product Specialists in a team
environment to ensure optimal customer satisfaction with company products and services. Maintain and grow
recurring revenue streams in the wireless, local, and wide area voice / data networks, which include professional
services. Renew existing contracts, field / resolve customer issues, and introduce new services via migrations.
Achieved 105% of overall sales objective in 20xx; selected to the Quota Club in recognition of achieving sales
goals for four consecutive quarters.
Re-acquired three wireless accounts from competitors, which represented 700 new subscribers.
Closed a two-year sale for a customer data network, representing $25,000 in monthly revenue.
Served as a member of the Process Improvement Team that significantly streamlined the sales reporting process
and subsequent workflow.
Directed a wireless user base migration of several thousand customers from a PCS to a GSM platform.
BCD PHONE SERVICES, INCORPORATED, Cumberland, MD
National / Strategic Account Manager 1999 – 2004
Managed up to 11 strategic / national accounts in the financial services market. Provided single point-of-contact
consultative selling of wireless, local / wide area voice and data networks, hardware, and professional services
offerings, representing a revenue base of up to $15 million. Managed a five-member account team. Studied client
business models and applied solutions to meet business requirements; served as business advisor for the client base.
Maximized the share of the available customer spending opportunities within the product / service portfolio.
Exceeded sales objectives in four out of six years by an average of 130%; rated as either a top 10% or top 20%
performer in five of six years.
Developed a network-based automated attendant application credited with increasing branch productivity levels
for a key banking customer by 30%.
Sold a large Avaya call center solution to a national resume center, tripling their agent count (1000 to 3000) and
the first prepaid 36-month national Avaya equipment maintenance agreement at BCD Bell.
Bachelor of Business Administration (Marketing and Management)
University of XYZ ~ Cumberland, MD