BRITISH TELECOM'S ULTIMATE MAÑANA MOMENT - WE'LL GET AN ENGINEER OUT
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NEWS RELEASE FROM THE REGISTERED NURSING HOME ASSOCIATION Issued 19th March 2007 BRITISH TELECOM’S ULTIMATE MAÑANA MOMENT – “WE’LL GET AN ENGINEER OUT AT THE END OF THIS WEEK”, BIRMINGHAM-BASED RNHA TOLD Taking the mañana approach towards getting urgent jobs done may be something more commonly associated with a sun-drenched island paradise, but Birmingham’s British Telecom are being labelled the ultimate mañana merchants because it is taking them seven days to assign an engineer even to look at a line fault, let alone fix it. Not best pleased with British Telecom is the Registered Nursing Home Association (RNHA), representing over 1,200 nursing homes nationwide, which has its headquarters in the Kings Norton area of the city. Having reported a fault on its landlines last Saturday morning, the RNHA has been told that it will be next Friday before an engineer can start work on locating the problem. Commented RNHA chief executive officer Frank Ursell: “It’s not exactly the level of service that BT customers have a right to expect. Communication is the lifeblood of any national organisation like ours. Over a typical week we would expect to receive hundreds of calls from nursing home owners and managers around the country, as well as from members of the public seeking advice about nursing homes, and many other organisations wanting information.” The RNHA also helps nursing homes to submit details of prospective employees for checks by the Criminal Records Bureau. Not being on the end of a phone risks delaying the timely and efficient administration of the system. For the moment, would-be callers to the RNHA’s Birmingham headquarters are being asked to email it at firstname.lastname@example.org or to phone individual staff mobile numbers if they know them. “It’s far from ideal,” said Mr Ursell. “Would British Telecom themselves like to be without landlines to their own office, I wonder? Perhaps they would try a little faster if their business was cut off to the outside world.” END For further information and comment, please contact: Frank Ursell, Chief Executive Officer, Registered Nursing Home Association Tel: 07785 227000 mobile. Unfortunately, the 0121-451 1088 is not available until, at some point in the future, British Telecom can get round to investigating the problem.