Tracker Form by ppe16615

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									                                                                                                                                                                            Planning Phase                                                                                                                                                                                                                                                                                            Workunit:
          PCC Workunit Effectiveness (WE) Tracker Form                                                                                                                Implementation Phase                                                                                                                                                                                                                                                                                      Workunit Leader:
This form is used to organize Assessment Planning (Operational Goals & Comprehensive Program/Services Review) and Strategic Planning                                      Evaluation Phase                                                                                                                                                                                                                                                                                           Leader's Title:

Click here for User's Guide            Workunit
                                      Mission [a]




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 Comprehensive
         Assessment Planning: Workunit Operational Goals & Assessment Method for Comprehensive Review                                                                                                                                                                                                                                                                                                                                                                 Workunit Operational Goal Evaluation Outcome




                                                                                                                                                                                                                                                                                                         IMPLEMENTATION
                                                                                                                                                                                      PCC Strategic Goals




                                                                                                                                                                                                                                                                                                                                                                            Outcome Assessment
                           Workunit Goals and subsequent Assessment Method updated Fall of




                                                                                                                                                                                      Strategic Planning:
                                                                                           2008                                                                                                                                                                                                                                                                                                                                                                         Outcome Evaluation completed Fall Semester of 2009




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Review
                                                                                                                                                                                                                                                                                                                                                                              Strategic Activity
                                                                              Assessment Method for Comprehensive Review                                                                                                                                                                                                                                                                                                                                                                               Conclusions? Recommendations?
   Workunit Goal/Objective            Goal Type                                                                                                          Institutional Linkage                                                                                                                                                                                                                                                                                         Results or Outcome                                              SAW?
                                                                                  (See [e], [f], [g], and [h] in Users Guide)                                                                                                                                                                                                                                                                                                                                                                            Proposed Follow-up Actions?
                                                            How will you measure your success in meeting goal/objectives? Through     Place X in
What is it that you want to be                              performance indicators & standards. Type I Indicators and Standards are                                      PCC                                                                                                                                                                                                                                                                                                                                                            Check
                                                Service &
                                                                                                                                      years to be
                                     Learning



doing currently? What do you                                created/written primarily within the academic workunit. Click here for a                    Division/                                                                                                                                                                                                                                                                                                                                         What are your conclusions?    below
                                                Process
                                     Student




                                                                                                                                       evaluated                       Operational                                                                                                                                                                                                                                                                               What were your findings? Did the
want your students to know,                                   checklist of potential Type II Performance Indicators and Standards.                   Department                                                                                                                                                                                                                                                                                                                                          Do changes need to be made?      if
                                                                                     (See [e], [f] in Users Guide)
                                                                                                                                                                         Goals                                                                                                                                                                                                                                                                                    workunit performance meet the
think or do? What service do                                                                                                         2 2 2 2 2          Goal(s)                                                                                                                                                                                                                                                                                                                                                   If so, what?         budget
                                                                                                                                     0 0 0 0 0
                                                                                                                                                                                                                                                                                                                                                                                                                                                                       standard? Discuss.
you provide or deliver?                                                                                                                             (if applicable)                                                                                                                                                                                                                                                                                                                                        (See [m] in Users Guide)    request
                                                                Performance Tool,                Performance          Responsible 0 1 1 1 1
                                    Type I Type II                                                                                                                     (select one)                                                                                                                                                                                                                                                                                                                                                    needed
                                                              Indicator, or Measure                 Standard             Person      9 0 1 2 3
                [b]                    [c]        [d]                   [e]                        [f]                  [g]             [h]               [i]               [j]                                [k]                                                                                                 [l]                                                            [m]                                                                                          [n]                                  [o]                  [p]                           [q]




                                                                                                                                                                                                                                                                                  During the Implementation Phase, the Workunit implements its Strategic Activities AND .
                                                                                                                                                                                                                                                                                    pursues its Operational Goals through "standard operating processes & procedures." .
                                                                                                                                                                                        How can the effectiveness of the Workunit be improved? Design Strategic Activities to .
                                                                                                                                                                                       improve or enhance the workunit. Use SAW Form when budget requests are necessary. .




                                                                                                                                                                                                                                                                                                                                                                                   Compare the actual outcome of strategic activity to the expected outcome. .




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  The Workunit Leader and his/her supervisor conduct the Comprehensive Program .
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     or Services Review & finalize the Summative Report. Click here for template. .
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       Page 1
                                                                                                                                                                                                                                                                                                                            Comprehensive
                                                                                                                                                                                                       IMPLEMENTATION
                                                                                                                                                                                 PCC Strategic Goals




                                                                                                                                                                                                                        Outcome Assessment
                                                                                                                                                                                 Strategic Planning:




                                                                                                                                                                                                                                                                                                                               Review
                                                                                                                                                                                                                          Strategic Activity
                                                                          Assessment Method for Comprehensive Review                                                                                                                                                              Conclusions? Recommendations?
   Workunit Goal/Objective        Goal Type                                                                                                          Institutional Linkage                                                                           Results or Outcome                                           SAW?
                                                                              (See [e], [f], [g], and [h] in Users Guide)                                                                                                                                                           Proposed Follow-up Actions?
                                                        How will you measure your success in meeting goal/objectives? Through
                                                                                                                                  Place X in
What is it that you want to be                          performance indicators & standards. Type I Indicators and Standards are                                     PCC                                                                                                                                            Check




                                            Service &
                                                                                                                                  years to be




                                 Learning
doing currently? What do you                            created/written primarily within the academic workunit. Click here for a                    Division/                                                                                                                        What are your conclusions?    below




                                            Process
                                 Student
                                                                                                                                   evaluated                      Operational                                                                  What were your findings? Did the
want your students to know,                               checklist of potential Type II Performance Indicators and Standards.                   Department                                                                                                                         Do changes need to be made?      if
                                                                                 (See [e], [f] in Users Guide)
                                                                                                                                                                    Goals                                                                       workunit performance meet the
think or do? What service do                                                                                                     2 2 2 2 2          Goal(s)                                                                                                                                  If so, what?         budget
                                                                                                                                 0 0 0 0 0
                                                                                                                                                                                                                                                     standard? Discuss.
you provide or deliver?                                                                                                                         (if applicable)                                                                                                                       (See [m] in Users Guide)    request
                                                            Performance Tool,                Performance          Responsible 0 1 1 1 1
                                 Type I Type II                                                                                                                   (select one)                                                                                                                                    needed
                                                          Indicator, or Measure                 Standard             Person      9 0 1 2 3
               [b]                 [c]        [d]                   [e]                        [f]                  [g]             [h]               [i]              [j]            [k]                [l]                  [m]                            [n]                               [o]                  [p]         [q]




                                                                                                                                                                                                                                                                                                                  Page 2
                                                  User's Guide
       Return to
     Tracker Form                      Workunit Effectiveness Tracker Form
Why have a Workunit Effectiveness (WE) Process? The PCC Workunit Effectiveness Process exists for two reasons:
 (1) It provides a mechanism to MONITOR the health (effectiveness) of the workunit . . . through the ASSESSMENT
     planning process.
 (2) It provides a mechanism to IMPROVE or ENHANCE the health (effectiveness) of the workunit . . . through the
     STRATEGIC planning process.

Remember!!    WE Process = Assessment Planning + Strategic Planning
Workunit health (or effectiveness) is MONITORED through Assessment Planning.
Workunit health (or effectiveness) is ENHANCED through Strategic Planning.

The PCC Workunit Effectiveness (WE) Tracker Form is the tool used to organize the Workunit Effectiveness Process (i.e.
PCC’s continuous improvement process). It tracks (a) Assessment Planning, (b) Strategic Planning, and
(c) the Comprehensive Program & Services Review Processes.

                       Planning-Implementation-Evaluation Cycle (PIE Cycle)
The PIE Cycle has no beginning or ending, but consists of three interdependent phases: Planning Phase, Implementation
Phase, and Evaluation Phase. The Planning Phase produces the Assessment Plan and Strategic Plan which are the
"map and compass" for the Implementation Phase. After plans have been implemented (Implementation Phase) success
is measured in the Evaluation Phase. Recommendations based on the Assessment Outcomes provide critical improvement
information for the next Planning Phase. This final step is called "Closing-the-Loop."



                                                        Planning

                                Evaluation                                Implementation

Note that this PIE Cycle is repeated over and over, year after year. (Note: The color scheme above is used throughout all
PCC planning material.)
   [a]    Workunit Purpose: A purpose statement (also called a mission statement) states the reason the workunit
          exists. PCC has adopted the “one breath test” when writing a Purpose Statement. We believe a Purpose
          Statement should be short and concise, not long and rambling. It is important that the Purpose become part of
          the organizational culture and thereby influence all the actions of the college. Some experts believe that a
          Purpose Statement longer than what can be recited in one breath is too much to be successfully integrated into
          the very fabric of the organization.

          Reading good examples of Purpose Statements for workunits similar to your our own is beneficial when
          developing a Workunit Purpose. Reading some bad examples may prevent you from making similar mistakes.

   [b]    Workunit Goal/Objective The Workunit Mission is stated above. The Workunit Operational Goals/Objectives
          listed in this column broadly define the responsibilities of the workunit in fulfilling this mission. The Operational
          Goals/Objectives identify how the workunit customers will be served.

[c],[d] Goal Type (select one) For the Goal/Objective listed in column [b], determine if it is a Type I or Type II.
          For our purposes, we group goals/objectives into two types. Type I Goals/Objectives are Student Learning
          goals/objectives. Everything else is a Type II Goal/Objective. More specifically, Type II Goals/Objectives
          address (a) quality of services and (b) process effectiveness & efficiency. However, Student Learning Goals are
          not limited to the Academic Affairs Divisions because the Administrative and Educational Support Services
          workunits also contribute to Student Learning.

          Mark either column [c] or [d].
[e]   Performance Tool, Indicator, or Measure: We have all been told that goals should be measurable. Why? The
      primary purpose of Assessment Planning and Evaluation is to monitor the effectiveness (health) of the workunit.
      Much like a visit to you physician, the goal is good health. Health measures (indicators) include blood pressure
      checks, body weight, and colorectal counts. Furthermore, there is an acceptable standard for each
      measure/indicator. For example, the standard for blood pressure is 120/80.

      What tool/indicator/measure can be used to measure your workunit's success in meeting the goals recorded in
      column [b] of the Tracker Form? See the Respiratory Therapy example. Note that a goal may be assessed
      through single or multiple measures. Avoid identifying too many measures for any single goal. Go for quality,
      not quantity.

      We are not used to writing Type II performance measures. Click here for a checklist of potential Type II
      Performance Indicators. Vice Presidents will select performance indicators for his/her workunits or add
      additional indicators. He/she will also determines the frequency for which this measure will be assessed.
      Subsequently, the VP's direct reports (Deans and other middle managers) will do the same thing - - select or
      develop performance indicators as appropriate. Finally, the workunit leader will select performance indicators
      from the checklist and/or add new ones.

[f]   Performance Standard: Why set an performance standard? The performance standard is the point between
      acceptable and unacceptable. For example, a blood pressure reading of 115/78 is acceptable. However, 165/88
      is not! When performance does not meet the standard, something is done. An intervention is designed to
      correct the problem. This is true for you physically, but it also applies to your workunit. More on developing
      interventions later.

[g]   Responsible Person The responsible person may or may not be the workunit leader.

[h]   Comprehensive Program/Services Review As stated in [e] above, the VPs, middle managers, and the
      workunit leader establishes a comprehensive review cycle by selecting the years each measure will be
      assessed.
      Traditionally, a comprehensive program or services review occurs once every five years or so. The process is
      time and labor intensive because a lot of data must be gathered and evaluated from a variety of sources through
      a variety of methods in a short amount of time. Part of the brilliance of the PCC Workunit Effectiveness Process
      is our alternative approach to a comprehensive review. The PCC approach is superior to the traditional
      approach because our comprehensive review occurs over the five year cycle instead of once every five years.
      The review in more thorough, plus the energy required to conduct the review is spread over five (or so) years
      instead of a few months.

      Place an "X" in the appropriate column on the Tracker Form to indicate the year each performance indicator is to
      be evaluated.

[i]   Division/Department Goal All workunits are part of a larger workunit (department, division, etc.) Therefore,
      this workunit goal must be linked to at least one divisional/departmental goal. List that relevant goal or goals
      (titles only) in column [i] on the Tracker Form.

[j]   Primary PCC Operational Goal The Purpose/Mission Statement for each workunit should be congruent with the
      Pitt Community College Mission Statement. Therefore, select the most relevant PCC Operational Goal from the
      following list and enter the title only in the Workunit Effectiveness Tracker Form:
      Goal 1: Encouraging Lifelong Learning: Promote a culture of lifelong learning that enables students and
      employees to function in the workforce, upgrade skills, seek additional higher education, or pursue personal
      enrichment.
      Goal 2: Establishing Positive Learning Environment: Provide a dynamic learning environment to ensure
      successful achievement of students' goals by administering sound policies, curricula, instruction, and support
      services. Deliver quality services and educational programs to a diverse community respectfully, proactively, and
      professionally.
      Goal 3: Ensuring Academic Excellence: Train the workforce for current and emerging jobs and be
      continuously responsive to the needs and interests of business, industry, and the public sector. Support
      employee professional development in order to advance the college as a learning organization.
      Goal 4: Enhancing Economic Development and Quality of Life: Strengthen and create new links
      between the college and its communities in order to facilitate economic and community development and
      respond to the needs of the community.
      Goal 5: Emphasizing Multicultural Experience: Promote learning through exposure to different cultures
      and a diversity of experiences, beliefs and perspectives. The College fosters an environment of mutual
      respect and teamwork where attitudes of fairness and integrity are encouraged.
[k]   Strategic Planning (SAW Development) The purpose of a strategic activity is to increase the effectiveness of
      the workunit. There are three reasons to develop strategic activities: FIX, ENHANCE, or OPTIMIZE. More
      specifically,
      (1) When the workunit performance falls below the standard, (2) when the workunit acts proactively to address
      external changes, and (3) when modifications are needed to optimize programs and services. How do you
      organize and manage your strategic plans? Begin by capturing these ideas for improvement on the Strategic
      Activity Worksheet (SAW). Click here for SAW form.

[l]   IMPLEMENTATION The GREEN column on the Tracker form represents the IMPLEMENTATION PHASE of the
      Workunit Effectiveness Process. During the Implementation Phase, the Workunit pursues its Operational Goals
      through "standard operating processes & procedures" AND implements it's Strategic Activities.

[m]   Strategic Activities Outcome Assessment The actual outcome of each strategic activity is compared to the
      expected outcome. Did you get the expected results? The annual outcome status check is conducted around
      the first of September each year. The Annual Outcome Status Check Form (essentially the SAW with outcome
      options added) is sent to the workunit leader (or the designated "responsible person") each September by
      Planning & Research.

      Instructions accompany the Annual Outcome Status Check Form. Essentially, the form asks the workunit to
      select the appropriate response (one of six) and, if appropriate, describe any follow-up actions needed.
      Sometimes the follow-up action is another strategic activity. As always, use the Strategic Activity Worksheet
      (SAW) to capture the details of the proposed follow-up activity. And so, the planning-implementation-evaluation
      process begins again.

[n]   Results or Outcome In column [e] and [f], you defined your performance measures and standards for each
      Workunit Operational Goal. Column [n] begins the outcome evaluation of the Workunit Operational Goals. More
      specifically, did the workunit performance meet the performance standard which was developed during the
      Planning Phase? To what extent was the performance standard met?

[o]   Conclusions? Recommendations? Proposed Follow-up Actions? If the workunit is performing efficiently
      and effectively, no follow-up action is required (other that perhaps to continue monitoring the performance). If a
      follow-up action (called a STRATEGIC ACTIVITY) is recommended, a Strategic Activity Worksheet (SAW) will be
      prepared and becomes part of the Workunit Annual Strategic Plan for the next year.

      Refer to [f] above, we used blood pressure as an example of a performance measure, with a standard of 120/80.
      We said a blood pressure of 165/88 would not acceptable. Something must be done. What? A physician may
      prescribe medication, diet modification, or weight loss. What do you do regarding your performance outcome
      which did not meet the standard? Do changes need to be made? If so, what?

[p]   SAW? If you met you goal and no intervention is needed, then no Strategic Activity is prepared. However, if the
      Operational Goal was not met, and the intervention is major, then you need to prepare a Strategic Activity
      Worksheet (SAW). For now, simply check the cell if a SAW needs to be prepared.

[q]   Comprehensive Review & Summative Report The final evaluation activity is conducting the Comprehensive
      Program or Services Review and finalizing the Summative Report. This is a time of thoughtful reflection on the
      health of the workunit by both the workunit leader and his/her supervisor. Click here for a Comprehensive
      Review & Summative Report template.
                                                                                                                                                                                            Planning Phase                                                                                                                                                                                                                                                                                 Workunit:                 Respiratory Therapy
           PCC Workunit Effectiveness (WE) Tracker Form                                                                                                                               Implementation Phase                                                                                                                                                                                                                                                                           Workunit Leader:                   Donna Neal
This form is used to organize Assessment Planning (Operational Goals & Comperhensive Program/Services Review) and Strategic Planning                                                      Evaluation Phase

Click here for User's Guide                  Workunit
                                           Purpose [a] The mission of the Respiratory Therapy Program at Pitt Community College is to educate and empower graduates with the knowledge and skills required to be a competent and caring advanced-level respiratory therapists.




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Comprehensive
          Assessment Planning: Workunit Operational Goals & Assessment Method for Comprehensive Review                                                                                                                                                                                                                                                                                                                                                                  Workunit Operational Goal Evaluation Outcome




                                                                                                                                                                                                                                                                                                               IMPLEMENTATION
                                                                                                                                                                                                       PCC Strategic Goals




                                                                                                                                                                                                                                                                                                                                                                                 Outcome Assessment
                          Workunit Goals and subsequent Assessment Method updated Fall of




                                                                                                                                                                                                       Strategic Planning:
                                                                                          2004                                                                                                                                                                                                                                                                                                                                                                            Outcome Evaluation completed Fall Semester of 2005




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       Review
                                                                                                                                                                                                                                                                                                                                                                                   Strategic Activity
                                          Goal Type                              Assessment Method for Comprehensive Review                                                                                                                                                                                                                                                                                                                                                                                 Conclusions? Recommendations?
    Workunit Goal/Objective                                                                                                                                            Institutional Linkage                                                                                                                                                                                                                                                                             Results or Outcome                                                                SAW?
                                         (select one)                                (See [e], [f], [g], and [h] in Users Guide)                                                                                                                                                                                                                                                                                                                                                                              Proposed Follow-up Actions?
                                                                    How will you measure your success in meeting goal/objectives?            Place X in
What is it that you want to be                                   Through performance indicators & standards. Type I Indicators and                                                                                                                                                                                                                                                                                                                                                                                                                         Check
                                                    Service &
                                                                                                                                             years to be
                                         Learning


doing currently? What do you                        Process     Standards are created/written primarily within the academic workunit.                                Division/      PCC Operational                                                                                                                                                                                                                                                                                                            What are your conclusions? Do
                                         Student




                                                                                                                                              evaluated                                                                                                                                                                                                                                                                                                           What were your findings? Did the                                                          below
want your students to know,                                     Click here for a checklist of potential Type II Performance Indicators                            Department            Goals                                                                                                                                                                                                                                                                                                                 changes need to be made? If so,
                                                                             and Standards. (See [e], [f] in Users Guide)
                                                                                                                                                                                                                                                                                                                                                                                                                                                                   workunit performance meet the                                                              if
think or do? What service do                                                                                                             2    2   2   2    2         Goal(s)                                                                                                                                                                                                                                                                                                                                               what?
                                                                                                                                         0    0   0   0    0
                                                                                                                                                                                                                                                                                                                                                                                                                                                                        standard? Discuss.                                                                  SAW
you provide or deliver?                                                                                                                                          (if applicable)                                                                                                                                                                                                                                                                                                                                 (See [m] in Users Guide)
                                                                   Performance Tool,            Performance            Responsible       0    0   0   0    0                                                                                                                                                                                                                                                                                                                                                                                               needed
                                         Type I Type II                                                                                                                                (select one)
                                                                 Indicator, or Measure            Standard               Person          5    6   7   8    9

                  [b]                      [c]        [d]                  [e]                         [f]                  [g]          [h] [h] [h] [h] [h] [i]                            [j]                                  [k]                                                                                      [l]                                                                     [m]                                                                               [n]                                          [o]                         [p]                      [q]




                                                                                                                                                                                                                                                                                                                                                                                       (Form to evaluate strategic activities sent to workunit leaders by P&R.)
                                                                                                                                                                                                       improvement on the Strategic Activity Worksheet (SAW) Click here for SAW form.




                                                                                                                                                                                                                                                                                                                                                                                    Compare the actual outcome of strategic activity to the expected outcome.




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         or Services Review & finalize the Summative Report. Click here for template.
                                                                                                                                                                                                                                                                                           pursues its Operational Goals through "standard operating processes & procedures."
                                                                                                                                                                                                        How can the effectiveness of the Workunit be improved? Capture these ideas for
Cognitive Development: Upon                                     NBRC Entry-Level Certified ~Score of 75% to pass.   D. Neal               X X X X X Goal 1:                        Goal 1: Lifelong




                                                                                                                                                                                                                                                                                         During the Implementation Phase, the Workunit implements its Strategic Activities AND
                                                                                                                                                                                                                                                                                                                                                                                                                                                                  There was 100% participation and          No additional action necessary at this time.




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     The Workunit Leader and his/her supervisor conduct the Comprehensive Program
                                            X
completion of the program, students                             Respiratory Therapist      ~90% of each graduating                                             Accreditation       Learning                                                                                                                                                                                                                                                                       success rate on the CRT exam for          Will continue to monitor.
will demonstrate the ability to                                 (CRT) Credentialing Exam class must attempt exam                                               Continuity          Goal 2: Workforce                                                                                                                                                                                                                                                              2005 graduates.
comprehend, apply, and evaluate                                                            (participation). ~80% of                                            Goal 2: Student     Development
clinical information relevant to their                                                     participants must pass                                              Achievement
roles as advanced-level respiratory                                                        (success).
therapists.

                                                                NBRC Written Registry      ~Score of 70% to pass.   D. Neal              X X X X X                                                                                                                                                                                                                                                                                                                Eight of 12 2005 graduates have           Will continue with current strategies
                                                                (wRRT) Credentialing       ~65% of graduating class                                                                                                                                                                                                                                                                                                                                               attempted and passed the wRRT             designed to ensure success on the wRRT
                                                                Exam                       must attempt exam                                                                                                                                                                                                                                                                                                                                                      exam (100% success/67%                    exam. No additional action necessary at
                                                                                           (participation). ~75% of                                                                                                                                                                                                                                                                                                                                               participation). Four gradutes have not    this time. Will continue to monitor. Will
                                                                                           participates must pass                                                                                                                                                                                                                                                                                                                                                 attempted the exam. The majority of       continue to stress the importance of
                                                                                           (success).                                                                                                                                                                                                                                                                                                                                                             employing facilities either require the   participating in the RRT exams (both the
                                                                                                                                                                                                                                                                                                                                                                                                                                                                  graduates to obtain the RRT               wRRT and CSE) with the students
                                                                                                                                                                                                                                                                                                                                                                                                                                                                  credential (which requires successful     throughout their enrollment in the program,
                                                                                                                                                                                                                                                                                                                                                                                                                                                                  completion of the wRRT and CSE)           as well as with the advisory committee
                                                                                                                                                                                                                                                                                                                                                                                                                                                                  within 12 to 18 months after              members, employers, and communities of
                                                                                                                                                                                                                                                                                                                                                                                                                                                                  graduation or offer pay incentives for    interest. Difficulty exists doing more. Will
                                                                                                                                                                                                                                                                                                                                                                                                                                                                  successfully earning the RRT              continue to monitor.
                                                                                                                                                                                                                                                                                                                                                                                                                                                                  credential. Pay incentives do not
                                                                                                                                                                                                                                                                                                                                                                                                                                                                  appear to be a motivating factor for
                                                                                                                                                                                                                                                                                                                                                                                                                                                                  some graduates.


                                                                NBRC Clinical Simulation ~Score of 70% to pass.   D. Neal                X        X        X                                                                                                                                                                                                                                                                                                      Eight of 12 2005 graduates have           Will continue with current strategies
                                                                (CSE) Credentialing Exam ~65% of graduating class                                                                                                                                                                                                                                                                                                                                                 attempted and passed the CSE exam         designed to ensure success on the CSE
                                                                                         must attempt exam                                                                                                                                                                                                                                                                                                                                                        (100% success/67% participation).         exam. No additional action necessary at
                                                                                         (participation). ~75% of                                                                                                                                                                                                                                                                                                                                                 Four gradutes have not attempted the      this time. Will continue to monitor.
                                                                                         participants must pass                                                                                                                                                                                                                                                                                                                                                   exam.
                                                                                         (success).
                                                                Employer Survey            Minimum of 3 on the       D. Neal                  X       X                                                                                                                                                                                                                                                                                                           Employers rated the 2005 graduates'       Will stress to clinical instructors the need
                                                                                           Likert Scale.                                                                                                                                                                                                                                                                                                                                                          cognitive skills at or above the cut      for more application of ventilator graphics
                                                                                                                                                                                                                                                                                                                                                                                                                                                                  score of 3 on a 5 Likert Scale. Written   and hemodynamics. Will increase
                                                                                                                                                                                                                                                                                                                                                                                                                                                                  comments were overall positive,           students' exposure time in cardiothoracic
                                                                                                                                                                                                                                                                                                                                                                                                                                                                  however, employers mentioned that         surgery intensive care where more
                                                                                                                                                                                                                                                                                                                                                                                                                                                                  some graduates were weak in               hemodynamic monitoring occurs. Will
                                                                                                                                                                                                                                                                                                                                                                                                                                                                  ventilator graphic application and        continue to include patient profiles related
                                                                                                                                                                                                                                                                                                                                                                                                                                                                  hemodynamic application.                  to the application of ventilator graphics
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            and hemodynamics in the classroom and
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            laboratory settings. Will continue to
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           Page 6
                                                   Graduate Survey   Minimum of 3 on the      D. Neal    X       X       X Goal 1:           Goal 1: Lifelong    2005 graduates rated their cognitive       Will continue to monitor curriculum to
                                                                     Likert Scale.                                         Accreditation     Learning            skills at or above the cut score of 3 on   ensure cognitive development of the
                                                                                                                           Continuity        Goal 2: Workforce   a 5 Likert Scale. No written comments      graduates. Will make changes noted in
                                                                                                                           Goal 2: Student   Development         made.                                      action plan for the employer survey
                                                                                                                           Achievement                                                                      (cognitive).
Psychomotor Development: Upon              X       Employer Survey   Minimum of 3 on the      D. Neal        X       X                                           Employers rated the 2005 graduates'      Program faculty believe that weaknesses
completion of the program, students                                  Likert Scale.                                                                               psychomotor skills at or above the cut   in infant mechanical ventilation has been a
will demonstrate the technical                                                                                                                                   score of 3 on a 5 Likert Scale. More     result of outdated technology used in the
proficiency in all the skills necessary                                                                                                                          exposure to infant mechanical            classroom and laboratory settings and not
to fulfill their roles as advanced-level                                                                                                                         ventilation was encouraged.              the amount of time allotted for the topic. To
respiratory therapists.                                                                                                                                                                                   improve, funding was provided during the
                                                                                                                                                                                                          2005-2006 academic year for the purchase
                                                                                                                                                                                                          of a Servoi ventilator (which is the
                                                   Graduate Survey   Minimum of 3 on the      D. Neal    X       X       X Goal 1:           Goal 1: Lifelong    All graduates, with the exception of     Will increase exposure to quality control
                                                                     Likert Scale.                                         Accreditation     Learning            one, rated their psychomotor skills at and calibration of ABG machines and
                                                                                                                           Continuity        Goal 2: Workforce   or above the cut score of 3 on a 5       apnea testing. Will continue to ensure
                                                                                                                           Goal 2: Student   Developmen          Likert Scale. One graduate's overall     students receive adequate exposure (in
                                                                                                                           Achievement                           responses to the questions on the        both the laboratory and clinical settings) to
                                                                                                                                                                 survey suggested that they did not feel the equipment/supplies and
                                                                                                                                                                 prepared to function their work setting. procedures/skills necessary to meet
                                                                                                                                                                 Other graduates suggested more           curriculum objectives. Will continue to
                                                                                                                                                                 exposure to calibrating ABG machines obtain and update equipment/supplies as
                                                                                                                                                                 and apnea testing in the written         needed. Will continue to monitor.
                                                                                                                                                                 comments.



Affective Skills: Upon completion of       X       Employer Survey   Minimum of 3 on the      D. Neal        X       X                                           With the exception of one graduate, all    Will continue with current
the program, students will                                           Likert Scale.                                                                               2005 graduates' affective skills were      policies/procedures and curriculum
demonstrate professional behavior                                                                                                                                rated by employers at or above the cut     strategies designed to develop and
consistent with employer                                                                                                                                         score of 3 on a 5 Likert Scale. One        promote affective skills. No additional
expectations as advanced-level                                                                                                                                   graduate received poor ratings and         action required at this time. Will continue
respiratory therapists.                                                                                                                                          comments related to the following          to monitor.
                                                                                                                                                                 areas: is not an effective team player,
                                                                                                                                                                 doesn't contribute positively to work
                                                                                                                                                                 environment, and poor time
                                                                                                                                                                 management and organizational skills.
                                                                                                                                                                 For all other graduates, the following
                                                                                                                                                                 written responses were identified as
                                                                                                                                                                 strengths: eager, initiative, team
                                                                                                                                                                 player, assertive in positive manner,
                                                                                                                                                                 productive, maturity, organizational
                                                                                                                                                                 skills, reliable and dependable, and
                                                                                                                                                                 communication skills.




                                                   Graduate Survey   Minimum of 3 on the      D. Neal    X       X       X Goal 1:           Goal 1: Lifelong    All but one of the 2005 graduates          Appropriate time management skills are
                                                                     Likert Scale.                                         Accreditation     Learning            rated their affective skills at or above   expected from students while enrolled in
                                                                                                                           Continuity        Goal 2: Workforce   the cut score of 3 on a 5 Likert Scale.    the program. However, these skills must
                                                                                                                           Goal 2: Student   Development         Negative ratings by the one graduate       be refined after graduation. Will stress the
                                                                                                                           Achievement       Goal 3: Service     related to the following: prepared me      importance of assisting students in
                                                                                                                                                                 to function in an ethical and              strengthening time management skills with
                                                                                                                                                                 professional manner and poor time          the clinical instructors. Students have and
                                                                                                                                                                 managment skills.                          always will be expected to function in a
                                                                                                                                                                                                            professional and ethical manner and will be
                                                                                                                                                                                                            appropriately disciplined if they do not. No
Job Placement                                  X   Senior Student    70% of graduates must     D. Neal       X       X     Goal 1:           Goal 1: Lifelong    Job placement was 100% for all 2005        No action necessary at this time. Will
                                                   Employment        find job placement within                             Accreditation     Learning            graduates.                                 continue to monitor.
                                                   Survey/Update     10 months of graduation.                              Continuity        Goal 2: Workforce
                                                                                                                           Goal 4: Student   Development
                                                                                                                           Recruitment       Goal 3: Service




                                                                                                                                                                                                                                                           Page 7
Enrollment          X   Number of Applicants (and Number of applicants is to D. Neal      X           X Goal 1:              Goal 1: Lifelong     Applicants significantly exceeded             Recruiting efforts continue to be a priority
                        Admissions Points)        be equal or greater than                              Accreditation        Learning             program capacity for the 2005 class           of program faculty, which has impacted
                                                  the number of seats                                   Continuity           Goal 2: Workforce    (2003 enrollment period). Therefore,          quantity of applicants but not the quality of
                                                  available in the program.                             Goal 3: Student      Developmen           the program was filled to capacity.           applicants. Beginning September, 2006, all
                                                                                                        Retention                                 Determining quality of applicants             individuals applying for health sciences
                                                                                                                                                  remains a challenge.                          programs will complete the Health
                                                                                                                                                                                                Occupations Basic Entrance Test currently
Attrition           X   Grade Reports                70% of students enrolled   D. Neal       X   X     Goal 1:              Goal 1: Lifelong     Attrition increased from the previous         Will continue retention efforts that
                                                     in program must                                    Accreditation        Learning             year (from 0% to 33%). The majority      exist. Will continue to have program
                                                     graduate.                                          Continuity           Goal 2: Workforce    (67%) was non-academic attrition.        faculty, second year students, and/or
                                                                                                        Goal 2: Student      Development          Despite providing shadowing              program graduates available for tutoring
                                                                                                        Achievement          Goal 3: Service      experiences, conducting a detailed       sessions; however, students rarely take
                                                                                                        Goal 5: Additional   Goal 4: Innovation   program orientation prior to             advantage of the opportunity until it is too
                                                                                                        Funding              Goal 5: Community    enrollment, and publishing               late. The class/lab/computer study center
                                                                                                                             Partnership          comprehensive brochures and a            has been and will continue to be available
                                                                                                                                                  website, students still apply for the    for students outside of regular class time
                                                                                                                                                  program not knowing for certain if       for students to work with equipment and
                                                                                                                                                  respiratory care is where their interest supplies; however, again, students rarely
                                                                                                                                                  truly lies. Academic attrition generally take advantage of it. Will be re-evaluating
                                                                                                                                                  results from poor math and critical      the respiratory therapy portion of the
                                                                                                                                                                                           curriculum over the next two months
                                                                                                                                                  thinking skills and the inability to retain
                                                                                                                                                  information over the long term.          determining if the layout of the curriculum
                                                                                                                                                                                           content and contact time for the courses
                                                                                                                                                                                           are conducive to student learning and
                                                                                                                                                                                           retention of material. Have recently added
Program Resources   X   Personnel Program            Minimum of 3 on the        D. Neal   X X X X X                                               Personnel evaluate the following         Will continue classroom and clinical                   x
                        Resource Survey              Likert Scale.                                                                                program resources: advisory              instruction provided by Doctors Shaw,
                        (completed by program                                                                                                     committee, program faculty, medical      Gallagher, Nall, and Sagraves. Will
                        faculty, medical director,                                                                                                director, physical resources, laboratory continue to request the purchase of a
                        advisory committee, and                                                                                                   equipment and supplies, learning         Vision CPAP system and software upgrade
                        clinical instructors)                                                                                                     resources (i.e. library, computer        for the Galileo ventilator, as well as
                                                                                                                                                  resources), clinical resources,          evaluate and purchase needed supplies for
                                                                                                                                                  physician interaction, financial         the laboratory. Will continue to provide
                                                                                                                                                  resources, and support personnel         annual training workshops for clinical
                                                                                                                                                  (secretarial support). All personnel     instructors (who are not PCC faculty but
                                                                                                                                                  rated all program resources at the cut employees of the hospitals). Plans for the
                                                                                                                                                  score of 3 on the 5 Likert Scale.        2006 Clinical Instructor Training Workshop
                                                                                                                                                  Summarizing written comments by          are underway. Topics this year include the
                                                                                                                                                  personnel...personnel stress the         role of the clinical instructor, the
                                                                                                                                                  importance of making equipment           relationship between learning styles and
                                                                                                                                                  acquisitions a continued priority as     teaching styles, providing feedback to
                                                                                                                                                  new and improved technology is           students, and inter-rator reliability.
                                                                                                                                                  developed; providing quality clinical    Continuing education hours will be
                                                                                                                                                  instruction (comments focused mainly requested from the NC Respiratory Care
                                                                                                                                                  on promoting quality clinical            Board for those clinical instructors that
                                                                                                                                                  instructors); and continuing to involve attend in an effort to encourage their
                                                                                                                                                  the medical director and other           participation. No additional action needed
                                                                                                                                                  physicians in both classroom and         at this time. Will continue to monitor.
                                                                                                                                                  clinical instruction.




                                                                                                                                                                                                                                                Page 8
X   Student Program Resource Minimum of 3 on the   D. Neal   X X X X X   Students evaluate the following           Topics for the 2006 Clinical Instructor
    Survey (completed by first Likert Scale.                             program resources: program faculty,       Workshop (previously described) were
    and second year students)                                            medical director, physical resources,     selected to address clinical instruction
                                                                         laboratory equipment and supplies,        concerns addressed by students and
                                                                         learning resources (i.e. library,         personnel. Will continue to allow students
                                                                         computer resources), clinical             access to all physical resources when
                                                                         resources, and physician interaction.     respiratory therapy classes are not in
                                                                         All but 1 student rated all program       session during the day. This includes the
                                                                         resources at or above the cut score of    classroom, laboratory, computer study
                                                                         3 on a 5 Likert Scale. Nagative ratings   center, and equipment and laboratory
                                                                         related to program faculty and            supplies. Access to all areas during the
                                                                         availability of physical resources        evening is available upon request. Will
                                                                         outside class time. Additional written    continue to seek new opportunities for
                                                                         comments related to the following:        students to interact with physicians and
                                                                         more time with physicians and             make changes as necessary.
                                                                         consistency in evaluations completed
                                                                         by different clinical instuctors.




                                                                                                                                                                Page 9
  Return to                            Checklist of Potential Performance Indicators
Tracker Form                              . . . for Academic, Administrative, and Service Workunits




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               Noel-Levitz Student Satisfaction         Noel-Levitz Student Satisfaction administered every third year                P&R                       x
               CCSSE Survey                             CCSSE Survey administered every third year                                    P&R               x           x
               PACE Survey                              PACE Survey administered every third year                                     P&R                   x           x
               Quality of Service Survey (Multi-unit)   A Comprehensive in-house Customer Satisfaction Survey (an indirect            Administered
                                                        measure of quality) evaluating each workunit on a three year cycle.           annually by P&R
                                                        {this tool does not currently exist, but must be developed}
               Peer Review                              (A qualitative research tool) A small group of peers from other colleges      Managed by the
                                                        (inside and outside of NC) conducts a peer evaluation visit.                  Workunit
               Quality of Service Survey (Single)       A survey designed specifically to evaluate one workunit or service provider   Managed by the
                                                                                                                                      Workunit
               "Quality Cards"                          A post card size survey of 3-5 questions for walk-in customers to complete    Managed by the
                                                        and mail back to the workunit or leave in a conveniently located drop-box     Workunit
  Return to                               Checklist of Potential Performance Indicators
Tracker Form                                                . . . for Program-level Assessments




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               Percent Applying but not Enrolling            Percent Applying, but not enrolling within 12 months                           PR (Colleague)
               Program Annual Enrollment                     Unduplicated program headcount for academic year                               PR (Colleague)
               Enrollment Growth/Decline                     Percent Enrollment Growth/Decline (Annual student enrollment compared to PR (Colleague)
                                                             5 year average student enrollment)
               Graduation Rate                               Graduation Rate (within 150% of enrollment)                              PR (Colleague)
               Persistence (Year to Year)                    Percentage of students enrolled in one year that have graduated or are still   PR (Colleague)
                                                             enrolled in program in subsequent year
               Transfer out (to another PCC program)         % Transferring out of program (to another PCC program)                         PR (Colleague)
               Transfer out (to another college or univ)     % Transferring out of program (to another college or univ.)                    ??
               Transfer in (from another PCC program)        %Transferring in (from another PCC program)                                    PR (Colleague)
               Transfer in (from another college or univ)    % Transferring in (from another college or univ.)                              PR (Colleague)
               Annual FTE (1 FTE = 512 MSH)                  Total FTE for Academic Year                                                    PR (Colleague)
               FTE Growth/Decline                            Percent Annual FTE growth/decline (annual FTE compared to 5 year               PR (Colleague)
                                                             average)
               Students/FTE                                  Annual Enrollment of students divided by Annual FTE, by in Major               PR (Colleague)
               GPA of Majors                                 GPA of Active Majors in academic year                                          PR (Colleague)
               GPA of Graduates                              GPA of Completers/Graduates in academic year                                   PR (Colleague)
               Faculty Load in Credit & Contact Hours        Fall & Spring Semesters (9 months only)                                        PR (Colleague)
               Licensure/Certification Exam Performance      CSF Report compiled by the NCCCS                                               PR, Critical
                                                                                                                                            Success Factor
                                                                                                                                            Report
               University Student Transfer Success           Comparison of PCC to Native UNC students etc.                                  PR, CSF Report,
               Program Quality (Completers)                  Program Specific Survey of graduates/completers                                Departmental
                                                                                                                                            Research
               Program Quality (Non-Completers)              Program Specific Survey of non-completers & early leavers                      Departmental
                                                                                                                                            Research
Program Quality (Employers)             Program Specific Survey of Employers of Graduates                            Departmental
                                                                                                                     Research
Program Quality (Advisory Committee)    Structured input from Advisory Committee                                     Departmental
                                                                                                                     Research
Program Quality (Outside Peer Review)   Structured input from an off-campus peer group                               Departmental
                                                                                                                     Research
Workforce Demand for Graduates          Number of positions in service area, Number of positions available each year Departmental
                                        in service area, Project demand.                                             Research
Program Accreditation (if applicable)   Status of program accreditation                                              (CCBenefits)
                                                                                                                     Departmental
                                                                                                                     Research
Graduates Employed in Field             Percent of Graduates Employed in Field 6 month post program completion       Departmental
                                                                                                                     Research
Adequacy of Library holdings            Adequacy of Library holdings as determined by Advisory Committee and/or Advisory Committee
                                        Visiting Peer Review Team                                                    and/or Peer review
                                                                                                                     team
  Return to                           Checklist of Potential Performance Indicators
Tracker Form                                    . . . for Subjects, Courses, and Sections
                                      Subject= BUS; Course= BUS-110; Section= BUS-110-04




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               Number of Sections Taught (annually, by          Number of Sections Taught Annually (by Instructor)                               PR (Colleague)
               Instructor)
               Student Count at Census Date (annually, by       Student Count at Census Date by instructor (annually)                            PR (Colleague)
               instructor)
               Student Count at End of Term (annually, by       Student Count at End of Term by instructor (annually)                            PR (Colleague)
               instructor)
               FTE (annually, by Instructor)                    FTE by Instructor, where 1 FTE = 512 Membership Hours                            PR (Colleague)
               Average GPA (annually, by Instructor)            Average GPA by Instructor (annually)                                             PR (Colleague)
               Number of Sections Taught Annually               Number of Sections Taught, by Course, by Subject (sum by Course, by              PR (Colleague)
                                                                Subject)
               Growth/Decline in Number of Sections Taught      Percent Growth/Decline in Number of Courses taught Annually, by subject          PR (Colleague)
               Annually, by Subject                             (Annual count compared to 5 year average FTE)
               Student Count in Sections, Courses and           Student Count in Sections, by Section, by Course, by Subject (summing            PR (Colleague)
               Subject at Census Date                           course counts and subject counts) at Census Date
               Student Count in Sections, Courses and           Student Count in Sections, by Section, by Course, by Subject (summing            PR (Colleague)
               Subject at End of Term                           Course counts and Subject counts) at End of Term
               Rate of Change in Student Count in Courses       Percent Growth/Decline in Student Count in Courses (annual count compared        PR (Colleague)
               Taught Annually                                  to 5 year average count) at Census date
               FTE in Sections, Courses, and Subject            FTE In Sections, by Course, by Subject, Summing Course FTE and summing           PR (Colleague)
               (annually)                                       Subject FTE (1 FTE = 512 MSH)
               Average GPA in Sections, Courses, and            Average GPA in Sections, by Sections, by Courses, by Subject, summing            PR (Colleague)
               Subject (annually)                               Course GPA and Subject GPA
               Enrollment Capacity used                         Enrollment Capacity used, by Section, by Course, by Subject, averaging           PR (Colleague)
                                                                Course and Subject capacity used.
               Retention in Sections by instructor (percentage) Percentage of students enrolled at census date who earn grades of A, B, C,       PR (Colleague)
                                                                D, F, I, S, U, or IP, by instructor
               Retention in Sections (percentage)               Percentage of students enrolled at census date who earn grades of A, B, C,       PR (Colleague)
                                                                D, F, I, S, U, or IP, by Section, by Course, by Subject, averaging percentages
               Percentage of those retained which pass, by      by Course, by Subject
                                                                Percentage of those retained which pass (A, B, C, D, or S) by instructor         PR (Colleague)
               instructor
Percentage of those retained which pass, by   Percentage of those retained which pass (A, B, C, D, or S) by Section, by      PR (Colleague)
Section                                       Course, by Subject, averaging percentages by Course, by Subject
Method of delivery                            By Major? By Subject? By Course? By Section? Percent? Student Count?           PR (Colleague)
                                              FTE?
Student Satisfaction of Instructor            A Survey of Students to determine their satisfaction with the instructor, by   Department or PR
                                              Section
Student Satisfaction of Course                A Survey of Students to determine their satisfaction with the course, by       Department or PR
                                              Section
PCC Mission                                                             Back to Tracker Form

  The mission of Pitt Community College is to educate and empower people
  for success
        ● In life
        ● In higher education
        ● In the workforce
        ● In a global economy

  This mission will be achieved by
        ● Encouraging lifelong learning
        ● Establishing positive learning environments
        ● Ensuring academic excellence
        ● Enhancing economic development and quality of live, and
        ● Encouraging lifelong learning

  The success of the College in achieving this mission is measured by the degree to
  which the College meets these five Operational Goals. These operational goals are
  defined as follows:



PCC Operational Goals                                             Back to Tracker Form

  1. Encouraging Lifelong Learning: Promote a culture of lifelong learning that
     enables students and employees to function in the workforce, upgrade skills, seek
     additional higher education, or pursue personal enrichment.

  2. Establishing Positive Learning Environment: Provide a dynamic learning
     environment to ensure successful achievement of students' goals by administering
     sound policies, curricula, instruction, and support services. Deliver quality services
     and educational programs to a diverse community respectfully, proactively,
     and professionally.

  3. Ensuring Academic Excellence: Train the workforce for current and emerging
     jobs and be continuously responsive to the needs and interests of business,
     industry, and the public sector. Support employee professional development in
     order to advance the college as a learning organization.

  4. Enhancing Economic Development and Quality of Life: Strengthen and create
     new links between the college and its communities in order to facilitate economic
     and community development and respond to the needs of the community.

  5. Emphasizing Multicultural Experience: Promote learning through exposure to
     different cultures and a diversity of experiences, beliefs and perspectives. The
     College fosters an environment of mutual respect and teamwork where attitudes
     of fairness and integrity are encouraged.
cker Form
                             Pitt Community College
                                                                                       Back to
                            2007-2011 Strategic Plan                                Tracker Form

Goal #1 – Engagement and Access
Assumption
The growth of our region brings with it new and unmet needs. To meet these needs, creative
approaches to providing programs and services are necessary. Emphasis will be placed upon
programs that enable workforce development and other academic programs that connect Pitt
Community College to the community.

Key Objectives
 1. Engage citizens and organizations with College programs, services, and activities

 2. Increase the enrollment, retention, and degree attainment of underserved current and
     prospective students.

 3. Serve as a catalyst to recognize and respond to the needs of the community and enhance
     the offerings of the College.

 4. Establish partnerships and strategic alliances to serve as an educational training resource
     and to support a community that adjusts to meet the needs of changing markets.

 5. Integrate information technology into College processes to improve student access,
     learning environments, and instruction.
                                                                                       Back to
Goal #2 – Active Learning and Student Success
                                                                                    Tracker Form
Assumption
Active and collaborative learning are strong predictors of student success and persistence.
To help improve educational practice and performance, and to meet regional accrediting
standards, an emphasis will be placed on learning outcomes and the value of using data
to improve curriculum, instruction, and other practices that lead to student success.

Key Objectives
 1. Develop innovative teaching and learning methods, including the use of appropriate
    technology, to expand high quality instruction and improve student success.

 2. Focus on innovative learning processes and academic support models to assure optimal
     student outcomes.

 3. Encourage interdisciplinary collaborations to strengthen connections among the programs
     of study.

 4. Enhance general education and all instructional and student support programs and services
     through assessment and evaluation.

 5. Enhance instructional content and learning processes with campus-wide access to
     appropriate technologies, infrastructure, and support.

 6. Support student retention efforts through employee training and the development of
     additional strategies to realize student educational goals.
 7. Expand the College’s efforts to internationalize programs and bring global perspectives to
     students, employees, and the community.
                                                                                        Back to
Goal #3 – Professional and Organizational Development                                Tracker Form
Assumption
The College’s greatest resource in achieving its mission is its employees. As the expectations,
attributes, and skills necessary to be successful in today’s society change, opportunities for
education, renewal, and skill development are necessary.

Key Objectives
 1. Cultivate a shared sense of purpose through organizational development programs and
    activities.

 2. Build personal and professional knowledge and leadership skills necessary for all
    employees to advance the College mission.

 3. Develop a campus community of effective technology users that can access, develop, and
    act upon information resources from a variety of IT environments.

 4. Improve the ability to attract and retain qualified employees and integrate them into the
     culture and life of the College and community.

 5. Encourage a collaborative College culture that emphasizes joint planning, decision making,
     and quality improvement.
                                                                                        Back to
Goal #4 – Financial Resources and Facility Development                          Tracker Form
Assumption
Pitt Community College is deeply committed to its role as a community resource and to
meeting community expectations. The growth of the College and its community necessitate the
development of options to expand the main campus and extend learning into the community.

Key Objectives
 1. Foster a safe, secure, and aesthetically appealing environment for working, teaching
     and learning.

 2. Achieve an information technology foundation for the College that can accommodate
    current and emerging instructional and administrative needs.

 3. Pursue state, local, and private funding to achieve the facilities master plan, support
     student access, and advance faculty and staff development.

 4. Systematically evaluate programs, services, and processes for high quality, continuous
     improvement, and fiscal integrity.
on making,
Return to Tracker Form                             Fall 2009                                      Sample Report
                                          Pitt Community College
            Comprehensive Program Review & Summative Report
 Workunit Name (Workunit Name auto-filled) Workunit Leader's Name (Leader's Name auto-filled)

 A. Looking Back: A Workunit Leader’s Assessment of the Past Year
        (Type responses into boxes provided)

      1. Complete the right half of the 2008-2009 Workunit Effectiveness Tracker Form.
      2. List significant workunit accomplishments (brag points), including examples demonstrating outstanding
         student learning, over the last year. List a maximum of three.
                         (In the box below, use "Alt" + "Enter" to start a new line.)



                         (Box above too small? Call extension 7239 to learn how to enlarge box.)

                                                                             (Strategic Activities
      3. List the outcome of workunit strategic activities completed in 2008-2009.
          are designed to bring about change, enhance and/or improve the workunit. They are typically
          very focused and have a finite beginning and end .)




 B. Looking Ahead: A Workunit Leader’s Plans for the Future
        (Review your past performance and integrate that information with new information/data from internal
        and external sources. This includes institutional data, professional journals, advisory committees,
        peer groups, local/state businesses & industries, the NCCCS Office, etc. All this is done within the
        backdrop of the PCC Long Range Plan and Strategic Plan .)

      4. List workunit strategic activities for 2009-2010. Title only.




      5. Update the left side of your 2009-2010 Workunit Effectiveness Tracker Form
      6. If you have not already done so, share 1 - 5 with your Department Chair and Division Dean. Update
          above information based on their input. When finished, email this updated EXCEL file to your dean.

 Signatures:
   I believe this Summary Report and attached 2008-2009 Workunit Effectiveness Tracker Form to be a
    complete and accurate review of (Workunit Name auto-filled)



      Program Leader (if not Chair)         Date                      Department Chair                  Date



             Division Dean                  Date               Vice President, Academic Affairs         Date

Maintain a signed copy of this Comprehensive Program Review & Summative Report along with the current
year's completed Workunit Tracker Form for a period of five years. E-mail an electronic copy of this EXCEL
file along with your 2009-2010 Workunit Effectiveness Tracker Form to the Planning & Research Office.
Return to Tracker Form                             Fall 2009                                      Sample Report
                                          Pitt Community College
             Comprehensive Services Review & Summative Report
 Workunit Name (Workunit Name auto-filled) Workunit Leader's Name (Leader's Name auto-filled)

 A. Looking Back: A Workunit Leader’s Assessment of the Past Year
       (Type responses into boxes provided)

      1. Complete the right half of the 2008-2009 Workunit Effectiveness Tracker Form.
      2. List significant workunit accomplishments (brag points) over the last year. List a maximum of three.
                         (In the box below, use "Alt" + "Enter" to start a new line.)



                         (Box above too small? Call extension 7239 to learn how to enlarge box.)

                                                                2008-2009. (Strategic Activities
      3. List the outcome of workunit strategic activities completed in
         are designed to bring about change, enhance and/or improve the workunit. They are typically
         very focused and have a finite beginning and end .)




 B. Looking Ahead: A Workunit Leader’s Plans for the Future
       (Review your past performance and integrate that information with new information/data from internal
       and external sources. This includes institutional data, professional journals, advisory committees,
       peer groups, local/state businesses & industries, the NCCCS Office, etc. All this is done within the
       backdrop of the PCC Long Range Plan and Strategic Plan .)

      4. List workunit strategic activities for 2009-2010. Title only.




      5. Update the left side of your   2009-2010 Workunit Effectiveness Tracker Form
      6. If you have not already done so, share 1 - 5 with your Supervisor. Update above information based
          on input from your supervisor. When finished, email this EXCEL file to your supervisor.
          ("Supervisors" are defined as directors, managers, etc. that report directly to a Vice President.)

 Signatures:
  I believe this Summary Report and attached 2008-2009 Workunit Effectiveness Tracker Form to be a
   complete and accurate review of (Workunit Name auto-filled)



            Workunit Leader                 Date                          Supervisor                        Date
                                                               (Supervisors are directors, managers, etc.
                                                                that report directly to a Vice President)

             Vice President                 Date

 Maintain a signed copy of this Comprehensive Services Review & Summative Report along with the current
 year's completed Workunit Tracker Form for a period of five years. E-mail an electronic copy of this EXCEL
 file along with your 2009-2010 Workunit Effectiveness Tracker Form     to the Planning & Research Office.
    Return to Tracker Form




Comperhensive PROGRAM Review/Report Template

Comperhensive SERVICES Review/Report Template
                                                      Fall 2009                   Back to Program Review Template
                                             Pitt Community College
            Comprehensive Program Review & Summative Report
 Workunit Name (Workunit Name auto-filled) Workunit Leader's Name (Leader's Name auto-filled)

 A. Looking Back: A Workunit Leader’s Assessment of the Past Year
        (Type responses into boxes provided)

      1. Complete the right half of the 2008-2009 Workunit Effectiveness Tracker Form.
      2. List significant workunit accomplishments (brag points), including examples demonstrating outstanding
         student learning, over the last year. List a maximum of three.
                          (In the box below, use "Alt" + "Enter" to start a new line.)
          (1) 100% of graduates successfully completed the NBRC CRT Credentialing Examination.
          (2) Graduates Niya Hagans, Angie Chapman, and Rachel Clifford came in 3rd place in the National
          Respiratory Quiz Bowl sponsored by the American Association of Respiratory Care in Reno, Nevada.
          (3) Rusty Suggs, Clinical Education Director, was selected as the NC Society for Respiratory Care's 2009
          Educator of the Year.
                          (Box above too small? Call extension 7239 to learn how to enlarge box.)

                                                                             (Strategic Activities
      3. List the outcome of workunit strategic activities completed in 2008-2009.
          are designed to bring about change, enhance and/or improve the workunit. They are typically
          very focused and have a finite beginning and end .)
          (1) Implemented weekend clinical rotations for students at PCMH (provides students additional learning
          opportunities not likely available during weekday rotations.)
          (2) Began adding RCP courses to MOODLE.
          (3) Instructor Kendall Commodore received BLS Instructor Provider status by the American Heart Association.



 B. Looking Ahead: A Workunit Leader’s Plans for the Future
        (Review your past performance and integrate that information with new information/data from internal
        and external sources. This includes institutional data, professional journals, advisory committees,
        peer groups, local/state businesses & industries, the NCCCS Office, etc. All this is done within the
        backdrop of the PCC Long Range Plan and Strategic Plan .)

      4. List workunit strategic activities for 2009-2010. Title only.
          (1) Coordinate efforts with PCMH to begin night shift clinical rotations for senior students (provides students
          additional learning opportunities not likely available during weekday rotations).
          (2) Plan and develop simulation scenarios.
          (3) Add remainder of RCP courses to MOODLE.

      5. Update the left side of your 2009-2010 Workunit Effectiveness Tracker Form
      6. If you have not already done so, share 1 - 5 with your Department Chair and Division Dean. Save
          your additions and email this EXCEL file to your dean.

 Signatures:
   I believe this Summary Report and attached 2008-2009 Workunit Effectiveness Tracker Form to be a
    complete and accurate review of (Workunit Name auto-filled)


      Program Leader (if not Chair)            Date                         Department Chair                      Date



              Division Dean                    Date                 Vice President, Academic Affairs              Date

Maintain a signed copy of this Comprehensive Program Review & Summative Report along with the current
year's completed Workunit Tracker Form for a period of five years. E-mail an electronic copy of this EXCEL
file along with your 2009-2010 Workunit Effectiveness Tracker Form to the Planning & Research Office.
                                                  Fall 2009                      Back to Services Review Template
                                         Pitt Community College
           Comprehensive Services Review & Summative Report
Workunit Name    Motor Fleet Maintenance            Workunit Leader's Name             Phixum O'Malley

A. Looking Back: A Workunit Leader’s Assessment of the Past Year
      (Type responses into boxes provided)

    1. Complete the right half of the 2008-2009 Workunit Effectiveness Tracker Form.
    2. List significant workunit accomplishments (brag points) over the last year. List a maximum of three.
                      (In the box below, use "Alt" + "Enter" to start a new line.)
       1. Joe Candou was selected as the NC-Motor Fleet Mechanic of the year
       2. The department absentee rate decreased to 45% of the last year's rate and is 1% lower that the
       departmental target
                      (Box above too small? Call extension 7239 to learn how to enlarge box.)

                                                              2008-2009. (Strategic Activities
    3. List the outcome of workunit strategic activities completed in
       are designed to bring about change, enhance and/or improve the workunit. They are typically
       very focused and have a finite beginning and end .)
       1. The department successfully im0plemented the new tool inventory procedure which resulted in a
       significant drop in tool replacements. There was no cost to implement the new procedure.
       2. The new floor lifts have been installed. They are safer and faster than the old models.
       3. The department has successfully extended the hours of service each day be staggering the work hours of
       mechanics and office staff. This did not cost the department anything and participants report greater job
       satisfaction.



B. Looking Ahead: A Workunit Leader’s Plans for the Future
      (Review your past performance and integrate that information with new information/data from internal
      and external sources. This includes institutional data, professional journals, advisory committees,
      peer groups, local/state businesses & industries, the NCCCS Office, etc. All this is done within the
      backdrop of the PCC Long Range Plan and Strategic Plan .)

    4. List workunit strategic activities for 2009-2010. Title only.
       1. The National MFM Society recommends adopting the 762 Parts Inventory System to more efficiently
       manage extra fleet parts. This software will cost about $2500 per year.
       2. In response to low customer satisfaction, the department plans to develop/select a new "Work Order
       Form."
       3. The department plans to request assignment of 8 additional space in Parking Lot G to park vehicles
       waiting for repairs and vehicles waiting for pick-up.


    5. Update the left side of your   2009-2010 Workunit Effectiveness Tracker Form
    6. If you have not already done so, share 1 - 5 with your Supervisor and Vice President. Save your
        additions and email this EXCEL file to your supervisor. ("Supervisors" are defined as directors,
        managers, etc. that report directly to a Vice President.)

Signatures:
 I believe this Summary Report and attached 2008-2009 Workunit Effectiveness Tracker Form to be a
  complete and accurate review of Motor Fleet Maintenance


          Workunit Leader                  Date                           Supervisor                       Date
                                                              (Supervisors are directors, managers, etc.
                                                               that report directly to a Vice President)

           Vice President                  Date
      2008 -                2009           and       .         2008-2009             2008-2009 and 2009-2010
2. Attach completed                                            2008-2009.
 Workunit Effectiveness Tracker Form                           I believe this Summary Report and attached

Fall          Fall 2009
                                                     .         I believe this Summary Report and attached 2008-2009 W
2008-2009 Workunit Effectiveness Tracker Form.
2008-2009 Workunit Effectiveness Tracker Form
2. Attach completed 2008-2009 Workunit Effectiveness Tracker Form


      2009 -                2010 .                             2009-2010
5. Attach DRAFT of                                             2009-2010.
 Workunit Effectiveness Tracker Form

2009-2010 Workunit Effectiveness Tracker Form

5. Attach DRAFT of 2009-2010 Workunit Effectiveness Tracker Form

       2009

Updated last on 9/23/2009
 2008-2009 and 2009-2010

ry Report and attached                        to be a


ry Report and attached 2008-2009 Workunit Effectiveness Tracker Form to be a

								
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