A) Getting Started by rux99038

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									   SlipStream Web Accelerator
Client Care and Technical Support
          Training Guide
              Version 3.1




         Date: March 26th, 2004
                                              Table Of Contents

A) Getting Started ....................................................................... 4
     Minimum system requirements ..................................................................................            4
     Download ...........................................................................................................      5
     Install ...............................................................................................................   5
     Starting SlipStream................................................................................................       5
     Using SlipStream...................................................................................................       5
B) Product F.A.Q. Section .............................................................. 5
     Will SlipStream Web Accelerator speed up everything I do on the web? ..................................                   6
     How fast is SlipStream Web Accelerator? ......................................................................            6
     What other features does SlipStream Web Accelerator include? ...........................................                  6
     How does SlipStream Web Accelerator work? .................................................................               6
     Will I benefit from using SlipStream Web Accelerator? ......................................................              6
     What types of content does SlipStream Web Accelerator speed up?.......................................                    6
     Can I use SlipStream Web Accelerator with Netscape Navigator? ..........................................                  7
     Can I use SlipStream Web Accelerator with other browsers such as Opera or Mozilla? ..................                     7
   Product Details: ......................................................................................................     7
     How do I use Internet Explorer with SlipStream Web Accelerator? ........................................                  7
     Where can I get product information on how to use SlipStream Web Accelerator? ......................                      7
     Where do I go if I have problems with SlipStream Web Accelerator? ......................................                  7
     Does SlipStream Web Accelerator speedup email? ...........................................................                7
     Does SlipStream Web Accelerator speedup my secure (HTTPS) transactions such as                       my web-
     banking? ............................................................................................................     7
     What operating systems or platforms can SlipStream Web Accelerator be installed on? ...............                       8
     What system requirements are necessary to use SlipStream Web Accelerator? ..........................                      8
C) Detailed Installation Instructions ................................................ 9
     Download ........................................................................................................... 9
     Install ............................................................................................................... 9
     Connect ............................................................................................................. 9
     Browse the Web .................................................................................................. 10
     Further Assistance................................................................................................ 10
D) Using SlipStream Web Accelerator .............................................. 11
     Launching SlipStream Web Accelerator ....................................................................... 11
     Advanced Options ................................................................................................ 19
     Uninstalling SlipStream Web Accelerator ..................................................................... 25
E) Troubleshooting ..................................................................... 25
     Problems    when   installing SlipStream Web Accelerator ..................................................... 26
     Problems    when   using SlipStream Web Accelerator (Browsing)............................................. 26
     Problems    when   using SlipStream Web Accelerator (Email) ................................................. 27
     Problems    when   uninstalling SlipStream Web Accelerator .................................................. 27
F) MacIntosh Information ............................................................. 28
Detailed Installation Instructions ............................................................. 28
     Download. ......................................................................................................... 28
     Install. ............................................................................................................. 28
     Connect. ........................................................................................................... 29
     Browse the Web. ................................................................................................. 29
     Further Assistance................................................................................................ 30
     Launching SlipStream Web Accelerator ....................................................................... 30
     Changing the Image Quality Setting ........................................................................... 31
     Starting and Stopping ............................................................................................ 31
     Changing Your Connection Settings ............................................................................ 32
     Accessing Product Version Information ........................................................................ 33
     Uninstalling SlipStream Web Accelerator ..................................................................... 33




                                                             2
                                               Table Of Contents

Technical Support Knowledge Base ................................................. 34
Accelerator-Related Questions ........................................................ 34
 After the Accelerator is installed, all network access from the machine is lost. All applications that
  access the Internet return errors, and even “ping” and “tracert” do not work ........................... 34
 The Accelerator detected another application using the HTTP listening port.............................. 34
 Unable to connect to the remote service because the database file could not be accessed or created. .
        35
 Unable to connect to the remote service (various non-database related reasons) ........................ 36
 Proxy exclusion list does not get pushed through from the server to the client ........................... 37
 The Accelerator does not start due to an installation or configuration problem .......................... 37
 The Accelerator was unable to load the sdicore.dll library ................................................... 37
 End-user complains about poor image quality .................................................................. 37
 When the Accelerator client is started or stopped, an invalid page fault in WININET.DLL occurs....... 38
 A specific website does not work through using the Accelerator ............................................ 38
 The Accelerator closes after double-clicking the icon in the system tray .................................. 38
 I upgraded to the latest version of the Accelerator client and my Proxy Exclusion list and Pop-up
  Blocker White List were erased. .................................................................................. 39
 How to interpret the results generated by the Diagnostics Tool ............................................. 39
Browser-Related Questions .......................................................... 40
 IE/Netscape is still set to use a proxy even after the Accelerator is disabled or not running.
      40
 Page can not be displayed when the Accelerator is disabled or not running. .................. 40
 The Accelerator does not work with Netscape / Mozilla ........................................... 40
 The popup window “Please close all Netscape and Mozilla Windows” does not go away. ... 41
 Windows Update can not be performed with the Accelerator enabled ......................... 42
E-Mail Accelerator-Related Questions ............................................. 42
 A dialog appears when the Accelerator client starts, warning that another application is using port 25
  or port 110 ........................................................................................................... 42
 During installation, a dialog appears warning that e-mail acceleration is disabled because another LSP
  (Layered Service Provider) was detected ........................................................................ 43
 Users are reporting that they cannot send email when the Accelerator client is enabled. .............. 44
 No response while sending e-mail with large attachments .................................................... 45
Questions in Regard to Integration with Other Applications ................. 45
   Applications (which might conflict with the Accelerator) .........................................                   45
   How do I configure AdSubtract Pro to work with the Accelerator? ...............................                      45
   I can not get iTunes Music Store to work with the Accelerator ...................................                    46
   How do I enable Norton Internet Security 2004 to work with the Accelerator? ................                         46
Macintosh Accelerator Client Questions ........................................... 47
   (Mac)   iTunes and/or iDisk does not work after the installation of the Accelerator ....................... 47
   (Mac)   Does the Accelerator support Internet Explorer? ........................................................ 47
   (Mac)   Page cannot be displayed when the Accelerator is disabled .......................................... 48
   (Mac)   I am unable to start the Accelerator ...................................................................... 48
   (Mac)   Does the Macintosh client support email acceleration? ................................................ 49
   (Mac)   Does the Macintosh client have a popup blocker? ....................................................... 49




                                                             3
A) Getting Started
The following section outlines what the end-user will experience when downloading, installing and
running SlipStream Web Accelerator Version 3.1.

Minimum system requirements:

The minimum system requirements for a customer to run the SlipStream Web Accelerator are as follows:

 Windows Operating Systems:                  Macintosh Operating System:

    Windows 95b w/ Winsock2                        OS X 10.2 or later
    Windows 98
    Windows 98SE
    Windows Millennium Edition
     (Windows ME)
    Windows NT 4.0
    Windows 2000
    Windows XP

         Pentium 200MHz (or                        PowerPC G3 processor
          equivalent)                               333MHz
         64MB RAM,                                 128MB RAM
         at least 5MB of hard-drive                6MB of hard drive space.
          space.
 Web Browser:                                Web Browser:

         Internet Explorer 4.0 (or later)          Safari 1.0 or later
         Netscape Communicator 6.0 (or
          later)




         SlipStream accelerates your Internet access through proprietary text and image compression,
         content caching and other network optimizations.

         If you have a slow Internet connection (such as a dial-up or wireless connection) with bandwidth
         of less than 300Kbps, you will experience a significant degree of acceleration using SlipStream.

         SlipStream Web Accelerator significantly speeds up web page access. To achieve this speed up,
         proprietary lossless compression is applied to text, html, xml, javascript and style sheets.
         Proprietary image compression is applied to gif images, jpeg images and Flash content.

         SlipStream also accelerates email traffic (POP3 and SMTP) using lossless compression.

         SlipStream does NOT speed up file downloads (over FTP or file sharing programs), streaming
         audio/video and HTTPS (secure web sites).




                                                     4
1. Download.

                      Your ISP will provide you with a location to download the SlipStream Web
                       Accelerator installer.
                      Download the installer to your desktop.
                      Once the download has completed, proceed to Step 2.

2. Install.

                      On your Desktop you will find an icon called "SlipStreamInstaller".
                      Double-click the icon to start the installation procedure.
                      Once the installation finishes you will be prompted for a username and password.
                       Enter the username and password provided to you by your ISP.
                      To avoid having to keep entering your username and password each time, ensure
                       that the "Save Password" box is checked and then proceed to Step 3.

3. Starting SlipStream.

                      SlipStream Web Accelerator is automatically started when your computer starts up.
                      Acceleration will begin as soon as a supported browser (such as Internet Explorer or
                       Netscape) or a supported email client (such as Microsoft Outlook or Eudora) is
                       started.
                      On some Windows platforms a bubble icon will appear when the SlipStream Service
                       has been established. On all other Windows platforms, you can verify that
                       SlipStream Service has been established by hovering over the SlipStream tray icon
                       (you should see a "SlipStream Service Enabled..." message).

4. Using SlipStream.

                      Browse the web or download email as you normally would.
                      Your web access or email access will be automatically accelerated by SlipStream
                       Web Accelerator.
                      If you desire to stop the application, select Stop SlipStream from the pop-up menu,
                       or if you desire to exit the application completely, click Exit from the pop-up menu.


B) Product F.A.Q. Section
Have a question about the accelerator product or how it will benefit you while using the Internet? Read
on, we have the answers for you!

1. Overview of SlipStream Web Accelerator

         1.   Will SlipStream Web Accelerator speed up everything I do on the web?
         2.   How fast is SlipStream Web Accelerator?
         3.   What other features does SlipStream Web Accelerator offer?
         4.   How does SlipStream Web Accelerator work?
         5.   Will I benefit from using SlipStream Web Accelerator?
         6.   What types of content does SlipStream Web Accelerator speed up?

2. Using Other Web Browsers:

         1.   Can I use SlipStream Web Accelerator with Netscape Navigator?
         2.   Can I use SlipStream Web Accelerator with other browsers such as Opera or Mozilla?




                                                     5
3. Product Details

         1.   How do I use Internet Explorer with SlipStream Web Accelerator?
         2.   Where can I get product information on how to use SlipStream Web Accelerator?
         3.   Where do I go if I have problems with SlipStream Web Accelerator?
         4.   Does SlipStream Web Accelerator speed up email?
         5.   Does SlipStream Web Accelerator speed up my secure (HTTPS) transactions such as my web
              banking?
         6.   What operating systems or platforms can SlipStream Web Accelerator be installed on?
         7.   What system requirements are necessary to use SlipStream Web Accelerator?




1. Overview of SlipStream Web Accelerator

    1.            Will SlipStream Web Accelerator speed up everything I do on the web?

         SlipStream Web Accelerator accelerates certain text and graphics on web pages. With SlipStream
         Web Accelerator you will notice a significantly faster experience when you visit web sites, send
         and receive your e-mail, and perform many other Web-based activities. SlipStream Web
         Accelerator will not currently accelerate file downloads such as music files, or streaming video
         or audio media.

    2.            How fast is SlipStream Web Accelerator?

         The exact amount of acceleration can vary but with SlipStream Web Accelerator you will notice a
         significantly faster experience when you visit web sites, send and receive email, and perform
         many other web-based activities.

    3.            What other features does SlipStream Web Accelerator include?

         SlipStream Web Accelerator offers the following value-added service in addition to speeding up
         your web and email usage:

                     Pop-Up Blocker - block annoying pop-up advertisements while surfing!
                     Banner-Ad Blocking - Stop the ads, and surf faster!
                     Integrated Diagnostic Support Tool




    4.            How does SlipStream Web Accelerator work?

         SlipStream accelerates your Internet access through proprietary text and image compression,
         content caching and other network optimizations.

    5.            Will I benefit from using SlipStream Web Accelerator?

         If you have a slow Internet connection (such as a dial-up or wireless connection) with bandwidth
         of less than 300Kbps, you will experience a significant degree of acceleration using SlipStream.

    6.            What types of content does SlipStream Web Accelerator speed up?




                                                    6
         SlipStream Web Accelerator significantly speeds up web page access. To achieve this speed up,
         proprietary lossless compression is applied to text, html, xml, javascript and style sheets.
         Proprietary image compression is applied to gif images, jpeg images and Flash content.

         SlipStream also accelerates email traffic (POP3 and SMTP) using lossless compression.

         SlipStream does NOT speed up file downloads (over FTP or file sharing programs), streaming
         audio/video and HTTPS (secure web sites).

2. Using Other Web Browsers:

             1.   Can I use SlipStream Web Accelerator with Netscape Navigator?

         Start Netscape Navigator and browse as you normally would. SlipStream Web Accelerator is
         launched automatically every time Windows starts. It operates in the background to accelerate
         your web connection. No user intervention is required.

    2.            Can I use SlipStream Web Accelerator with other browsers such as Opera or Mozilla?

         Yes. SlipStream Web Accelerator works with any web browser that allows you to specify an HTTP
         proxy. You must set the HTTP proxy host to be "localhost" and the port number to be "5500"
         (without quotes). Consult your browser's documentation for additional information.

3. Product Details:

             1.   How do I use Internet Explorer with SlipStream Web Accelerator?

         Start Internet Explorer and browse as you normally would. SlipStream Web Accelerator is
         launched automatically every time Windows starts. It operates in the background to accelerate
         your web connection. No user intervention is required.

    2.            Where can I get product information on how to use SlipStream Web Accelerator?

         Please visit the "Using SlipStream Web Accelerator" section for detailed information on using the
         product and discovering its useful features.

    3.            Where do I go if I have problems with SlipStream Web Accelerator?

                     Detailed Installation Instructions
                     Using SlipStream Web Accelerator
                     Troubleshooting

    4.            Does SlipStream Web Accelerator speedup email?

         Yes. SlipStream Web Accelerator can reduce the amount of time it takes to send and receive
         email. SlipStream Web Accelerator accelerates email transparently without any user
         intervention, so you can use your mail program exactly as you normally would. It is compatible
         with any POP3/SMTP client, including Outlook Express, Eudora and Netscape Mail. Email
         acceleration is disabled by default.

    5.          Does SlipStream Web Accelerator speedup my secure (HTTPS) transactions such as
         my web-banking?




                                                    7
     SlipStream Web Accelerator does not accelerate secure transactions. Secure web sites will
     continue to work by bypassing the acceleration component.

6.           What operating systems or platforms can SlipStream Web Accelerator be installed
     on?

     Windows Operating Systems:

                 Windows 95b w/ Winsock2
                 Windows 98
                 Windows 98SE
                 Windows Millennium Edition (Windows ME)
                 Windows NT 4.0
                 Windows 2000
                 Windows XP
                 Pentium 200MHz (or equivalent)
                 64MB RAM
                 at least 5MB of hard-drive space.

     Web Browser:

                 Internet Explorer 4.0 (or later)
                 Netscape Communicator 6.0 (or later)




     Macintosh Operating System:

                 OS X 10.2 or later
                 PowerPC G3 processor
                 333MHz
                 128MB RAM
                 6MB of hard drive space.

     Web Browser:

                 Safari 1.0 or later
                 Internet Explorer 4.0 (or later)




7.           What system requirements are necessary to use SlipStream Web Accelerator?

     The recommended system requirements are a Pentium PC 200MHz with 64MB of RAM and at least
     5 MB of hard-disk space.
     On a Macintosh computer a PowerPC G3 processor with OS X 10.2 (or later) with 333Mhz and
     128MB RAM and 6MB of hard drive space is the minimum requirement.




                                                 8
C) Detailed Installation Instructions
This section will assist you with the installation of the SlipStream Web Accelerator.

1. Download.

         1.   Your ISP will provide you with a location to download the SlipStream Web Accelerator
              installer.
         2.   Download the installer to your desktop.
         3.   Once the download has completed, proceed to Step 2.

2. Install.

    1.           After downloading the SlipStream Web Accelerator installer onto your Desktop, an icon
         as shown below will be on your Desktop. Double-clicking on the icon will launch the installer.




    2.            The installer will guide you through the complete setup process.




3. Connect.

    1. As this is your first time launching the product, you will be prompted for a username and
    password. Enter the username and password provided to you by your ISP in the fields provided.




                                                     9
            2. Click OK. SlipStream Web Accelerator will connect to your ISP.

            3. After installing SlipStream Web Accelerator, an icon as shown below is placed in your
            system tray. Opening any web browser launches SlipStream Web Accelerator.




4. Browse the Web.

       Browse the web as you normally would.
       When finished, simply close your web browser, as you normally would, and SlipStream Web
        Accelerator will remain idle in your system tray.
       If you want to stop the application after browsing select Stop SlipStream from the pop-up menu,
        or if you desire to exit the application completely, click Exit from the pop-up menu.

5. Further Assistance.

       To get the most out of your new software, please visit the "Using SlipStream Web Accelerator"
        section.
       If you experience technical problems downloading, installing or running SlipStream Web
        Accelerator, consult the Troubleshooting section for further assistance.
       Still having trouble? Feel free to contact us for product setup or feedback.




                                                  10
D) Using SlipStream Web Accelerator
This section will familiarize you with the features of SlipStream Web Accelerator Version 3.1.

1. Using SlipStream Web Accelerator.

            launching SlipStream Web Accelerator
            accessing the user interface
            setting username and password information
            changing image quality settings
            using the pop-up blocker settings
            blocking in-page advertisements
            starting and stopping
            closing SlipStream Web Accelerator

2. Advanced Options.

            changing your connection settings
            bypassing SlipStream Web Accelerator for selected sites
            accelerating email
            view your acceleration statistics
            view SlipStream Web Accelerator's performance
            accessing product version information
            changing autoupdate settings

3. Uninstalling.

            uninstalling SlipStream Web Accelerator

Need further assistance? Feel free to contact us for product information or feedback.




Launching SlipStream Web Accelerator

SlipStream Web Accelerator launches automatically each time you start Windows. It operates in the
background to accelerate your Internet connection. No user intervention is required.

If SlipStream Web Accelerator is not running and you need to launch it manually, an icon titled
"SlipStream Web Accelerator" is located in the Windows Start Menu under the SlipStream folder (as shown
below).




The SlipStream taskbar icon appears in the Windows taskbar to you show you it is running.




                                                    11
Accessing the User Interface

Once launched, SlipStream Web Accelerator will remain in the system tray (as shown below). For the most
part, during web browsing there will be no need to access the user interface. You can use the user
interface to change settings, view connection status or acceleration statistics.




To access the user interface features, click on the SlipStream Web Accelerator icon in the system tray
(shown above). A pop-up menu will appear (shown below), providing access to all the features of the
product. Selecting and single-clicking any of the menu items will access that particular feature.




Setting Username and Password Information

Your username and password information is located in the Connection Status dialog. To set your username
and password:

    1.           Right-click on the SlipStream Web Accelerator taskbar icon and select "Settings..." from
         the menu.
    2.           Click on the "Connection" tab.




                                                   12
    3.           Enter your username and password in the fields provided. To avoid having to do this
         each time you connect, ensure that the "Save password" box is checked.
    4.           To save your settings, press OK.




Changing the Image Quality Setting

The image quality setting changes the quality of images that appear in your SlipStream Web Accelerator.
The higher the quality you select, the longer it will take the image to load. For slower Internet
connections, it is recommended that you lower your image quality. This slider can be adjusted anytime
while browsing.

You can easily obtain full image quality for a particular image (described below), so don't be overly
conservative about lowering your image quality setting.

             1.   Right-click on the SlipStream Web Accelerator system tray icon. See the user interface
                  section of the product guide if you are unsure how to do this.
             2.   Select "Settings...".
             3.   Select the "Image Quality" tab.
             4.   Use the slider bar to adjust the image quality setting.
             5.   Press OK to save the settings.




Getting Full Image Quality

Note: The following information applies only when browsing with Internet Explorer.

While browsing, if you would like to request the full quality image, simply right-click on the desired image
from within Internet Explorer and select "Show Original Image" from the menu (shown below).




                                                    13
The full quality image will appear in place of the lower quality image (shown below).




If you want to see the full quality version of all images on the current page, simply right-click on any
image from within Internet Explorer and select "Show All Original Images" from the menu (shown below).




                                                   14
Changing the Pop-Up Blocker Settings

SlipStream Web Accelerator can prevent pop-up windows and floating flash advertisements from
appearing while you browse the Internet. This behavior is enabled by default, and no user-intervention is
required. However, you can disable these features at any time.

A limited number of web sites require pop-ups to function correctly. SlipStream Web Accelerator allows
you to specify a "White List" of sites where pop-ups will not be blocked.

You can also see a list of all pop-ups that were blocked. This information is useful if you suspect a web
site is not functioning properly because pop-ups are being blocked.

Enabling and Disabling the Pop-Up Blocker

            Right-click on the SlipStream Web Accelerator system tray icon. See the user interface
             section of the product guide if you are unsure how to do this.
            Select "Pop-Up Blocker...".
            Select the "Options" tab.




            To hear a beep whenever a pop-up is blocked, check "Notify blocked pop-up by PC speaker
             beep".
            To enable the blocking of floating Flash advertisements, check "Block Floating Flash-Ads".
            To disable all pop-up blocking for all sites, uncheck "Enable PopUp Blocker".
            Press OK to save the settings.

Disabling the Pop-Up Blocker for Specific Sites

            Right-click on the SlipStream Web Accelerator system tray icon. See the user interface
             section of the product guide if you are unsure how to do this.
            Select "Pop-Up Blocker...".
            Select the "White List" tab.



                                                    15
           Use the "Add", "Remove" and "Remove All" buttons to manipulate the White List.
           Press OK to save the settings.

Viewing the Pop-Up Blocker Log

           Right-click on the SlipStream Web Accelerator system tray icon. See the user interface
            section of the product guide if you are unsure how to do this.
           Select "Pop-Up Blocker...".
           Select the "Logging" tab.




           To add a web site to the "White List" so that pop-ups are no longer blocked from that site,
            right-click on the site and click "Add to Whitelist".




                                                  16
Adding Sites to the White List

You can add sites to the White List within the Pop-Up Blocker dialogs, shown above, or from within
Internet Explorer.

            Right-click on any text while browsing within Internet Explorer.
            Select "Add to Whitelist" from the menu to add the current site to the White List.




Blocking In-Page Advertisements

SlipStream Web Accelerator can block many graphical advertisements that appear on various web pages
(i.e. ad banners). Enabling this feature will prevent these ads from being downloaded and displayed in
your browser, reducing download time.

Enabling and Disabling the Ad Blocker

            Right-click on the SlipStream Web Accelerator system tray icon. See the user interface
             section of the product guide if you are unsure how to do this.
            Select "Settings...".
            Select the "Features" tab.




                                                   17
              To enable ad blocking, check the "Block in-page advertisements" box. To disable ad blocking,
               uncheck it.
              Press OK to save the settings.




Starting and Stopping

When SlipStream Web Accelerator is launched it automatically connects. Occasionally, you may need to
stop or start manually.

To Stop:

If you are connected and you want to manually disconnect, right-click on the SlipStream Web Accelerator
system tray icon to access the pop-up menu. Select the menu item "Stop SlipStream".




The SlipStream system tray icon will now have a red "X" through it.




To Start:

If SlipStream is stopped and you want to manually start, right-click on the SlipStream Web Accelerator
system tray icon to access the pop-up menu. Select the menu item "Start SlipStream".




The red "X" through the SlipStream system tray icon will disappear.




                                                     18
Closing SlipStream Web Accelerator

To close SlipStream Web Accelerator:

            Right-click on the SlipStream Web Accelerator system tray icon and select "Exit" from the
             pop-up menu (see below). SlipStream Web Accelerator will disconnect and close. Doing this
             will not close any open browser windows.




        Note: SlipStream Web Accelerator will automatically launch again the next time you reboot your
        computer.




Advanced Options:

Changing Your Connection Settings

Normally, the connection settings that are set during installation do not need to be changed. If, however,
your ISP provides new connection settings, you may change the preset ones using the "Settings" dialog.

            Click on the SlipStream Web Accelerator system tray icon to access the pop-up menu.
            Select "Settings...".
            Click on the "Connection" tab.




                                                   19
            Press "Advanced...".




            Change the "Remote Server Hostname" and "Server Port" to the ones your ISP provided you.
             In most cases, it is unnecessary to change the "Local Listening Port".
            Press "OK" to close the "Connection" dialog box.
            Press "OK" to save your new connection settings. These settings will be used next time you
             connect with SlipStream Web Accelerator.




Bypassing SlipStream Web Accelerator for Selected Sites

If you wish to bypass SlipStream Web Accelerator for certain web sites (web sites on your local corporate
intranet, for instance), then simply select the "Features" tab on the "Settings" dialog and click on "Proxy
Exclusion" (see below). You have two options for bypassing sites:

            If you have already defined a proxy exclusion list in your web browser, select "Use browser's
             proxy exclusion settings" to configure SlipStream Web Accelerator to exclude these sites as
             well.
            You may also "Specify a proxy exclusion list" by selecting this option. In the given text field,
             list all the web sites, separated by semicolons, that you wish to bypass SlipStream Web
             Acceleration.




                                                     20
           Stop and then start SlipStream Web Accelerator.

Note: Some versions of Netscape do not support the wildcard (*) operator.




Accelerating Email

SlipStream Web Accelerator can reduce the amount of time it takes to send and receive email. SlipStream
Web Accelerator accelerates email transparently without any user intervention, so you can use your mail
program exactly as you normally would. It is compatible with any POP3/SMTP client, including Outlook
Express, Eudora and Netscape Mail. Email acceleration is disabled by default.

To enable email acceleration:

           Right-click on the SlipStream Web Accelerator system tray icon. See the user interface
            section of the product guide if you are unsure how to do this.
           Select "Settings...".
           Select the "Features" tab.




                                                  21
            Check "Enable SlipStream Email".
            Press OK to save the settings. The changes will take effect the next time SlipStream Web
             Accelerator and your mail client are restarted.




View Your Acceleration Statistics

You can view the acceleration statistics and how they change dynamically using the Statistics dialog.

            Click on the SlipStream Web Accelerator taskbar icon to access the pop-up menu.
            Select "Statistics...", to display the Statistics summary dialog.
            Click "Reset" to reset the statistics. You may do so at anytime while browsing without
             affecting SlipStream Web Accelerator's performance or operation.
            Click the "Details" button to view more detailed statistics information (see below).




        Consult the following table for a description of the values.


        Original
                    Size of the original (uncompressed) data.
        Data
        Actual      Amount of data sent by SlipStream Web
        Data        Accelerator.
                    Factor of reduction in data. E.g. A savings ratio
        Savings
                    of 4.00 means your connection is 4 times faster
        Ratio
                    than a normal connection on average.
        Text-       This row contains compression information
        based       regarding text-based content.
                    Contains compression information regarding
        Graphics
                    graphical content.
                    Contains information regarding content that is
        Others
                    neither text nor graphical.
                    Lists the total original and compressed amounts
        Upstream
                    of data uploaded.




                                                    22
View SlipStream Web Accelerator's Performance

You can view the accelerator's overall performance using the Performance dialog.

            Click on the SlipStream Web Accelerator taskbar icon to access the pop-up menu.
            Select "Performance...", to display the Performance dialog.
            Click "Reset" to reset the statistics. You may do so at anytime while browsing without
             affecting SlipStream Web Accelerator's performance or operation.




From this screen you can view the size of the original (uncompressed) data transferred through
SlipStream, the actual (compressed) size of the data, and your savings ratio. For example, a savings ratio
of 4.0 means your connection is 4 times faster than a normal connection on average.

Also on this screen are the speed of your connection and the estimated amount of downloading/uploading
time saved by using the accelerator. Note that these two features are only available when using a dial-up
connection.




                                                    23
Accessing Product Version Information

You may view the product version in the About dialog.

       Right-click on the SlipStream Web Accelerator taskbar icon to access the pop-up menu.
       Select "Help" > "About" to display the About dialog (see below).




Updating Software

AutoUpdate will inform you of any major or minor software upgrades to the SlipStream Service. By
default, you will be notified of all software upgrades.

If you want to manually update SlipStream Web Accelerator:

        1.   Open the "Settings" dialog.
        2.   Click on the "Update" tab.




                                                  24
                  Select "Update Now" to upgrade to the latest version.




Uninstalling SlipStream Web Accelerator

                                   Under the Windows Control Panel, select "Add or Remove Programs".
                                   Select SlipStream Web Accelerator and click Remove.
                                   The uninstaller will launch and guide you through the uninstallation
                                    procedure.




E) Troubleshooting
This section helps troubleshoot general issues that may occur while installing, using and uninstalling
SlipStream Web Accelerator. Click any of the following for more information.


I have problems when I ...
...install the SlipStream Web Accelerator

        Where can I find a “step-by-step” procedure for installing SlipStream Web Accelerator on my
         computer?
        During installation, a dialog appears warning that email acceleration is disabled because another
         LSP was detected. Why is it?

...use the SlipStream Web Accelerator (Web-Browsing Related)

        Why   am I not able to connect to the remote service?
        Why   can't I right-click on an image to get the "Original Image?
        Why   can‟t I load/open some specific websites when the Accelerator is enabled?
        Why   is Netscape/Mozilla not working with the Accelerator?
        Why   do some Java-applets (such as certain games on www.pogo.com) not work?

...use the SlipStream Web Accelerator (Email-Browsing Related)

        During installation, a dialog appears warning that email acceleration is disabled because another
         LSP was detected. Why is it?
        When the Accelerator starts, a dialog appears warning that another application is using port 25
         or port 110. Why is it?

...uninstall the SlipStream Web Accelerator

        How do I remove the SlipStream Web Accelerator from my computer?




                                                    25
Problems when installing SlipStream Web Accelerator

    1.           Where can I find a “step-by-step” procedure for installing SlipStream Web
         Accelerator on my computer?

         Click here for detailed installation instructions. A full set of screenshots are provided to assist
         you with the installation procedure.

    2.           During installation, a dialog appears warning that email acceleration is disabled
         because another LSP was detected. Why is it?

         This dialog is a warning stating that e-mail acceleration is not possible on this computer due to a
         software conflict. However, the web acceleration will still work properly. If you would like to
         have e-mail acceleration, the other LSPs must be removed followed by with a re-installation of
         the Accelerator.

         Please contact your ISP for proper instruction regarding this matter.




Problems when using SlipStream Web Accelerator (Browsing)

    3.            Why am I not able to connect to the remote service?

         Please ensure that you have the correct username, password, server name and server port
         number. Also please make sure that you have an active internet connection and your server is
         not currently unavailable.

         If you see any error messages, please refer to Error Message Troubleshooting.

    4.            Why can't I right-click on an image to get the "Original Image"?

         Some web sites disable the right-click using Javascript. On other sites, the image in question may
         be a background image. To see the full quality image, change the Image Setting to "Full Quality"
         and press Ctrl-Refresh in Internet Explorer.

    5.            Why can’t I load/open some specific websites when the Accelerator is enabled?

         The websites may be blocked by the Popup-blocker component of the Accelerator. Please disable
         “Block Floating Flash-ads” option in the Popup-blocker settings. If problem persists, please add
         the website to the “Popup-blocker White list”.

         You can always add the website to the Proxy Exclusion List to bypass the Accelerator.

    6.            Why is Netscape/Mozilla not working with the Accelerator?

         The primary reason for Netscape/Mozilla browsers not working, is that the proxy setting is not
         updated properly. We highly recommend users who use Netscape/Mozilla browsers to leave the
         Accelerator on once your computer is turned on (if it is in your start-up menu, it should be
         automatically started when you start the computer) and before you browse. Please do not
         attempt to stop/disable it while you're browsing. Leave it on always for the entire time while
         you're browsing. If the Accelerator is working properly, when you go to any websites, the
         Slipstream icon (in the system tray) should be flashing/changing colour.



                                                      26
          If the problem persists please contact your ISP for further assistance.

    7.             Why do some Java-applets (such as certain games on www.pogo.com) not work?

          Older versions of the Java Runtime Environment (JRE) cannot display certain image types (such
          as 'PNG'). To fix this problem, simply change your Image Setting to the maximum quality level or
          upgrade to the newest JRE.




Problems when using SlipStream Web Accelerator (Email)

    8.            During installation, a dialog appears warning that email acceleration is disabled
          because another LSP was detected. Why is it?

          This dialog is a warning stating that e-mail acceleration is not possible on this computer due to a
          software conflict. However, the web acceleration will still work properly. If you would like to
          have e-mail acceleration, the other LSPs must be removed followed by with a re-installation of
          the Accelerator.

          Please contact your ISP for proper instruction regarding this matter.

    9.            When the Accelerator starts, a dialog appears warning that another application is
          using port 25 or port 110. Why is it?

          By default, the Accelerator listens on 127.0.0.1:25 and 127.0.0.1:110, receiving redirected
          traffic. This warning shows that some other application on the computer is listening on either
          one of these ports. However, the web acceleration will still work properly. If you would like to
          have e-mail acceleration, you need to disable the application that‟s listening on the specified
          port(s).

          Please contact your ISP for proper instruction regarding this matter.




Problems when uninstalling SlipStream Web Accelerator

    10.            How do I remove the SlipStream Web Accelerator from my computer?

          Click here for detailed uninstallation instructions. There will be a dialog warning you to close all
          the other application windows. If you have done so, please proceed with the uninstallation.




                                                      27
F) MacIntosh Information
This section will assist you with the installation of the SlipStream Web Accelerator for the Macintosh. It
will also familiarize you with the features of the accelerator.

1. Installation.

         0.        quick start installation instructions
         1.        detailed installation instructions

2. Using SlipStream Web Accelerator.

         2.        launching SlipStream Web Accelerator
         3.        setting username and password information
         4.        changing image quality settings
         5.        starting and stopping

3. Advanced Options.

         6.        changing your connection settings
         7.        view your acceleration statistics
         8.        accessing product version information

4. Uninstalling.

         9.        uninstalling SlipStream Web Accelerator




Detailed Installation Instructions

The minimum system requirements are a PowerPC G3 processor at 333MHz with 128MB RAM and 6MB of
hard drive space. It works with OS X 10.2 or later and Safari 1.0 or later.

1. Download.

             Your ISP will provide you with a location to download the SlipStream Web Accelerator
              installer.
             Download the disk image, it should automatically decompress and mount itself.
             Once the download has completed, proceed to Step 2.

2. Install.

1. After downloading the SlipStream Web Accelerator installer, you should see an icon as shown below
    in the installer volume. Double-clicking on the icon will launch the installer.




                                                       28
2. The installer will guide you through the complete setup process.




3. Connect.

1. As this is your first time launching the product, you will be prompted for a username and password.
    Enter the username and password provided to you by your ISP in the fields provided.




2. Click OK. SlipStream Web Accelerator will connect to your ISP.
3. After launching the SlipStream Web Accelerator, you will see the following icon in the dock.




4. Browse the Web.

1. Browse the web as you normally would.


                                                  29
2. When finished, simply close your web browser, as you normally would, and SlipStream Web
    Accelerator will remain idle.
3. If you want to stop the application after browsing select Stop SlipStream Web Accelerator from the
    application menu, or if you desire to exit the application all together click Quit from the application
    menu.

5. Further Assistance.

1. To get the most out of your new software, please see the Macintosh Product Guide.
2. Still having trouble? Feel free to contact us for product setup or feedback.




Launching SlipStream Web Accelerator

If the SlipStream Web Accelerator is not running and you need to launch it manually, locate the
SlipStream Web Accelerator icon in the Applications folder and double-click it.




Setting Username and Password Information

Your username and password information is located in the Connection Status dialog. To set your username
and password:

1. Click on the SlipStream Web Accelerator dock icon.
2. Click on the "Connection" tab.




3. Enter your username and password in the fields provided. To avoid having to do this each time you
    connect, ensure that the "Save password" box is checked.
4. To save your settings, press "Apply".




                                                    30
Changing the Image Quality Setting

The image quality setting changes the quality of images that appear in your SlipStream Web Accelerator.
The higher the quality you select, the longer it will take to load. For slower Internet connections, it is
recommended that you lower your image quality. This slider can be adjusted anytime while browsing.

1.   Click on the SlipStream Web Accelerator dock icon.
2.   Select the "Image Quality" tab.
3.   Use the slider bar to adjust the image quality setting.
4.   Press "Apply" to save the settings.




Starting and Stopping

To Stop:

If you are connected and you want to manually disconnect, click on the SlipStream Web Accelerator dock
icon. Select the menu item "Stop SlipStream Web Accelerator" from the application menu-bar.




                                                     31
To Start:

If SlipStream Web Accelerator is stopped and you want to manually start, click on the SlipStream Web
Accelerator dock icon. Select the menu item "Start SlipStream Web Accelerator" from the application
menu-bar.




Changing Your Connection Settings

Normally, the connection settings that are set during installation do not need to be changed. If however,
your ISP provides new connection settings, you may change the preset ones using the "Settings" dialog.

1. Click on the SlipStream Web Accelerator dock icon.
2. Click on the "Connection" tab.




3. Press "Advanced...".




                                                   32
4. Change the "Remote Server Hostname" and "Server Port" to the ones your ISP provided you. In most
    cases, it is unnecessary to change the "Local Port".
5. Press "OK" to close the "Connection" dialog box.
6. Press "Apply" to save your new connection settings. These settings will be used next time you connect
    with the SlipStream Web Accelerator.




Accessing Product Version Information

You may view the product version in the About dialog.

1. Click on the SlipStream Web Accelerator dock icon.
2. Select "About SlipStream Web Accelerator" from the application menubar.




Uninstalling SlipStream Web Accelerator

1. Quit the SlipStream Web Accelerator.
2. Launch the finder and browse to the /Applications folder.
3. Drag the accelerator icon to the trash can.




                                                    33
Technical Support Knowledge Base


Accelerator-Related Questions


 After the Accelerator is installed, all network access from the machine is lost.
  All applications that access the Internet return errors, and even “ping” and
  “tracert” do not work

Cause:
       This can happen if the LSP chain is broken, or if a conflicting LSP is
installed after the Accelerator client.

Solution:
       The best course is to completely deregister all LSPs on the system. The
side effect of this for the Accelerator is that e-mail acceleration will no longer
work. Web acceleration will still work fine. Other applications installed on the
system that use LSPs may also stop working to various degrees. However, such
a state is better than having no network access at all.

         To deregister all LSPs, please follow these steps:
1.   Open a command prompt window;
2.   Change to the installation directory for the Accelerator (e.g. “C:\Program
     Files\Accelerator”);
3.   Type “instlsp –f”;
4.   Reboot the computer and network access should be back.


 The Accelerator detected another application using the HTTP listening port

Cause: Please see the screen shot




         There are three possible causes:


                                         34
1. This can occur to Windows XP users when they utilize the “Switch User”
  feature, and both users wish to use the Accelerator. The first user will
  already be using the default local listening port (5400), so other users can
  not use the same port.

2. A different application might be using the default listening port of the
  Accelerator. This can be verified by doing a netstat (“Start Menu”  Run 
  type “cmd” or “command”  type “netstat –an” in command). The default
  HTTP listening port for the Accelerator is 127.0.0.1:5400. To find the
  application that is actually listening on the port, the user can download a
  program called TCPView from the following link:
  http://www.sysinternals.com/ntw2k/source/tcpview.shtml
  This application works on Windows NT/2000/XP and Windows 98/ME.

3. The LSP chain might be damaged, which could happen if other LSP-based
  applications were installed after the Accelerator or if there was a previous
  uninstallation that did not incomplete.

Solution:
      In the first two cases, the default listening port of the Accelerator client
can be changed. Please select “Settings” from the Menu, click on
“Connection” tab, press “Advanced…” button and change the listening port
number. From build 3.1.0 and onwards, the first two cases should never
happen because the Accelerator client will automatically choose the next
unused port if the one it has been configured for is in use. For the third
scenario, all LSPs on the system should be deregistered. See the solution up
above for “After the Accelerator is installed, all network access is lost.…”.


 Unable to connect to the remote service because the database file could not be
  accessed or created.

Cause:




                                        35
       This normally occurs in Windows NT 4.0, Windows 2000 or Windows XP.
Users that do not have administrative rights can not use the Accelerator if the
installation directory is not writable by these users. The file “sdi.db” in this
directory has to be accessed and edited constantly.

Solution:
        Change the permissions on the installation directory to allow the
appropriate users to create and modify files. Starting from the build 3.1.0, the
file “sdi.db” is stored in C:\Documents and Settings\(username)\Application
Data to prevent this problem from happening.


 Unable to connect to the remote service (various non-database related reasons)

Causes:
       There are many possible reasons which cause this problem. Clicking on
the “Details” button when the error message appears may show text strings
such as the following:
"The SlipStream Service does not allow connections from your current IP
address..."
"Your username and/or password were not accepted by the SlipStream
Service..."
"The SlipStream Service could not be started due to an authentication timeout
..."
"The SlipStream Service indicated that it has insufficient resources to handle
your connection..."
These detailed strings should be largely self-explanatory; however, some
possible solutions are as follows.

Solution:
       Some items to verify:
             - User has entered the correct user ID and password
             - User‟s client software is configured to connect to the correct
                “Remote Server Hostname” and “Server Port”
             - The user‟s Internet connection is active (try pinging a well
                known site such as www.google.com)
             - The Acceleration server is not down (try connecting to it
                yourself with an Accelerator client)
             - If the user has a firewall application installed, make sure that
                access to the configured “Remote Server Hostname” and
                “Server Port” is allowed.

       The Diagnostics tool may be used to help determine what the causes
are. It is available with client 3.0.65 and later. Test 1 through Test 4 in the
“Diagnostic Tests” section at the bottom of the results screen can sometimes
shed more light on the issue. For an explanation of what these tests try to do,


                                       36
please refer to the question “How to interpret the results generated by the
Diagnostics Tool”.


 Proxy exclusion list does not get pushed through from the server to the client

       Please refer to the question “Windows Update can not be performed
with the Accelerator enabled”.


 The Accelerator does not start due to an installation or configuration problem

Cause:
      This is the screen shot of the configuration error message. This normally
occurs due to incomplete installation or uninstallation (or some files are
deleted).




       Please note that problem “The Accelerator was unable to load the
sdicore.dll library" can also be resolved in the same way.
Solution:
       Please uninstall the Accelerator complete then reinstall it.


 The Accelerator was unable to load the sdicore.dll library

       Please refer to the question “The Accelerator does not start due to an
installation or configuration problem” for an alternate solution.


 End-user complains about poor image quality

Cause:
      The user is not aware of the Accelerator's "Show Original Image" feature,
and does not know how to change image quality.

Solution:
There are two options:
A. Tell the user to right-click on the image (in Internet Explorer) and select "Show
   Original Image" or "Show All Original Images"




                                           37
B. If the user would like better image quality for all sites, they can change the image
   slider setting via the Accelerator's 'Settings' menu.


 When the Accelerator client is started or stopped, an invalid page fault in
  WININET.DLL occurs

Cause:
       This is a known issue of build 3.0.37. It has been resolved in build 3.0.65
or later.

Solution:
         Please upgrade the client to version 3.0.65 or later.


 A specific website does not work through using the Accelerator

Cause:
      The website may be incompatible with the Popup-blocker component, or
the Accelerator itself.

Solution:
A. Disable "Block Floating Flash-ads" in the Accelerator's 'Popup-Blocker'
settings.
B. If „A‟ does not resolve the problem, add the website to the popup-blocker
white list.
C. If „B‟ does not resolve the problem, add the website to the 'Proxy-Exclusion'
list

        If step C fixes the problem, immediately report the problem to
support@slipstreamdata.com, in addition, contact your system-administrator.
Inform them to add the website to the server-side proxy exclusion list. (This
change will automatically add the problematic website to the proxy-exclusion
list for all of your users).


 The Accelerator closes after double-clicking the icon in the system tray

Cause:
       This occurs on Windows NT and Windows 95 machines. This happens
because the popup window is so close to the taskbar. When you click on the
icon once, the menu shows and highlight “Exit” as the default option. When
you click the icon twice, you exit the application.

Solution:
         Please inform the users the cause of this fact.



                                           38
 I upgraded to the latest version of the Accelerator client and my Proxy Exclusion
  list and Pop-up Blocker White List were erased.

Cause:
      The Accelerator does not save the white list and proxy settings when
upgrading to a newer version.

Solution:
       Currently we are still investigating on it and so we can include it in the
future build.


 How to interpret the results generated by the Diagnostics Tool

Solution:
       The results generated by the Diagnostics tool can be divided into seven
sections: System Information, Internet Settings, Registry Information, LSP
Information, Branding Information Process Information and Diagnostics Tests.
    A. System Information: this section lists the Operating system, available
       memory and disk space
    B. Internet Settings: this section lists IE version, any existing IE proxy
       settings, and the output of “netstat –an” (TCP listening ports)
    C. Registry Information: this section lists all relevant SlipStream registry
       information - SlipStream Application information, Popup blocker
       (whether it is registered or not), WiseUpdate settings and IE
       optimization setting
    D. LSP Information: this section lists all registered LSP (Layered Service
       Providers)
    E. Branding Information: this section lists all custom branding information
    F. Process Information: this section lists all relevant dynamic-link libraries
       and there version numbers
    G. Diagnostics Tests: there are 5 tests included in this section
          Test                                    Description
 Test 1 DNS Test          Attempts to perform a DNS lookup on three common
                          websites, and on the configured Acceleration Server
                          hostname
 Test 2 Server Proxy      Attempts to make a TCP connection to the configured
 Test                     Acceleration Server hostname and port
 Test 3 Direct            Attempts to fetch http://www.cnn.com/ by
 Connect                  connecting directly to the Internet without going
                          through the Acceleration Server
 Test 4 Proxy Connect Attempts to fetch http://www.cnn.com/ through the
                          Accelerator
 Test 5 Features          List relevant SlipStream options and their status
 Enabled



                                        39
Browser-Related Questions


 IE/Netscape is still set to use a proxy even after the Accelerator is disabled or
  not running.

Cause:
       This is a known issue of build 3.0.37. It has been resolved in build 3.0.65
or later.

Solution:
A. The fundamental solution is to upgrade the client.
B. Manually change the proxy settings:
   1. Disable the Accelerator;
   2. 1) Internet Explorer
         a. (On main menu bar) Tools  Internet Options;
         b. Choose the tab “Connections”;
         c. Choose the dialup service you use, click on "Settings" button;
         d. If “Use a proxy server for this connection..." is checked, un-check it
      2) Netscape/Mozilla
         a. (On the main menu bar) Edit  Preferences;
         b. Click on the arrow beside “Advanced” option, a list of options should
appear;
         c. Choose “Proxies”;
         d. If “Manual proxy configuration” is checked, un-check it;
       Please note that questions such as “Page can not be displayed when the
Accelerator is disabled” also point to the same problem.


 Page can not be displayed when the Accelerator is disabled or not running.

       Please refer to “IE/Netscape can not detect the change of proxy
settings”.



 The Accelerator does not work with Netscape / Mozilla

Cause:
      The Accelerator supports Mozilla and Netscape 6.x and 7.x. Problems can
occurs if users install multiple versions of Netscape/Mozilla on their computers.
Please make sure the users back up the following files and registry keys before
any change is made.




                                         40
       WARNING: We do not recommend the users to edit their registry keys.
Please provide the following instructions only if it is necessary.

Solution:
        Please note that the following steps will remove the users‟ personal settings
(including mails) of Netscape. If they prefer to use Netscape/Mozilla as their main
browser/e-mail clients, please advice them to change the proxy settings manually in
Netscape/Mozilla and keep the Accelerator enabled when the internet connection is
available.

       First make sure to turn on the "Show hidden files and folders" setting in
the Explorer Folder Options. It is also recommended that directories and
registry keys be renamed instead of deleted when following these steps:
1. Uninstall Netscape/Mozilla from "Add of Remove Programs" from the control panel;
2. If you want to keep your mail box or personal settings in Netscape or Mozilla, please
   rename the following folders and move them instead of deleting them:
   1) (if there is any) C:\Program Files\Netscape\
   2) (if there is any) C:\Program Files\mozilla.org\
   3) C:\Documents and Settings\(users)\Application Data\Mozilla\
   4) C:\Documents and Settings\(users)\Application Data\Talkback\Netscape
   5) C:\Windows\Application Data\Mozilla\Talkback\
3. Delete the following files:
   1) (if there is any) C:\WINNT\mozregistry.dat
   2) (if there is any) C:\WINNT\mozver.dat
   3) (if there is any) C:\WINNT\nsreg.dat
   4) (if there is any) C:\WINDOWS\mozver.dat
   5) (if there is any) C:\WINDOWS\nsreg.dat
4. StartMenu  Run  regedit
   HKEY_CURRENT_USER\SOFTWARE, delete "Mozilla", "Netscape"
   HKEY_LOCAL_MACHINE\SOFTWARE. Delete "Mozilla", "MozillaPlugins"
5. Clean the recycle bin, reboot the computer before you install Netscape or Mozilla;
6. Always enable the Accelerator before starting Netscape or Mozilla (including
   QuickLaunch)


 The popup window “Please close all Netscape and Mozilla Windows” does not go
  away.

Cause:
         Netscape or Mozilla application is still running.

Solution:
A. Build 3.0.65 of the Accelerator client now gives the option of dismissing the popup
   dialog. However, note that the ramification of doing this without closing all
   Netscape and Mozilla windows is that their proxy settings will still be pointing to
   the Accelerator. This means that when the Accelerator is disabled or not running,
   Netscape and Mozilla will not work unless the proxy settings are manually changed.




                                          41
B. In builds before 3.0.37, the solution is to close all the Netscape and Mozilla
   windows including QuickLaunch icons (located in the system tray) then click "OK" to
   exit the application.

       If the window still persists, please access Task Manager by pressing
“Ctrl”, “Alt” and “Delete” keys at the same time. If you see any Netscape or
Mozilla application is still running, end the process. This can be checked under
“Applications” or “Processes” tab.


 Windows Update can not be performed with the Accelerator enabled

Cause:
       Windows Update does not work with the Accelerator, so all of its URLs
must be added to the proxy exclusion list. This list of URLs is pushed from the
server to the client, but due to a bug in client build 3.0.37, the pushed list was
not taking effect. This has been resolved in build 3.0.65 or later.

Solution:
A. The ultimate solution is to upgrade the client.
B. If upgrading is not possible, disable the Accelerator client before running Windows
   Update.
C. If the user does not wish to disable the client, the exclusion list can be manually
   added to the Accelerator client:
  1. Right-click on the Accelerator icon in the taskbar, select “Settings”;
  2. Choose the “Features” tab then press “Proxy Exclusion” button. For build
    3.0.65 or older, please choose the “Proxy Exclusion” tab;
  3. Select “Specify a proxy exclusion list”;
     4. Copy and paste the following line into the text box:
     *windowsupdate.com;download.microsoft.com;*windowsupdate.microsoft.com;c
     odecs.microsoft.com;activex.microsoft.com
  5. Click OK and restart the Accelerator client if prompted.



E-Mail Accelerator-Related Questions


 A dialog appears when the Accelerator client starts, warning that another
  application is using port 25 or port 110

Cause:
         E-mail acceleration consists of two components working in tandem:
1. A Winsock component called an “LSP”, which intercepts all traffic destined for TCP
   ports 25 and 110, regardless of the destination IP address. It then redirects this
   traffic to 127.0.0.1:25 or 127.0.0.1:110 (respectively).
2. The Accelerator client listens on 127.0.0.1:25 and 127.0.0.1:110, receiving this
   redirected traffic.


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     The warning message that appears is complaining about the second
component of the system. Specifically, some other application on the
computer is listening on either 127.0.0.1:25 or 127.0.0.1:110.

       Examples of applications that listen on these ports are old versions of
Norton AntiVirus (2001 and below), PC-cillin, some Hotmail-to-POP proxy
programs, etc. Some advanced users may be running their own SMTP or POP3
servers on their own computers, which would also cause the conflict.

       To check if the ports are really in use, the “netstat” command can be
used (“Start Menu”  Run  type “cmd” or “command”, then type “netstat –
an” and see if anything is listening on TCP ports 25 or 110).

       To find the application that is actually listening on the ports, the user
can download a program called TCPView from the following link:
http://www.sysinternals.com/ntw2k/source/tcpview.shtml
This application works on Windows NT/2000/XP and Windows 98/ME.

Solution:
        To solve this problem, the users have to disable the application that is
listening on the specified port(s). Please note that this error message is not
fatal, it just informs the user that email acceleration is disabled because of the
conflict. Web acceleration will still work fine.


 During installation, a dialog appears warning that e-mail acceleration is disabled
  because another LSP (Layered Service Provider) was detected

Cause: Please see the screen shot




Solution:
       This dialog is just a warning stating that e-mail acceleration is not
possible on this computer due to a software conflict. Note that web
acceleration will still work fine.

      If the user would like to have e-mail acceleration, the other LSPs must
be removed and the Accelerator client must be reinstalled. Examples of other


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applications that use LSPs are the New.net client, older versions of Zone
Alarm, and Venturi Accelerator software.

       If the user is unsure what LSPs are installed on the system then the
following utility can be used to list and remove entries from the computer‟s
LSP chain:
http://www.cexx.org/lspfix.htm


 Users are reporting that they cannot send email when the Accelerator client is
  enabled.

Cause:
      There are several possible causes; all relate to possible configuration
problems on the Accelerator server. This problem should be escalated to your
system administrator.

       When the Accelerator client is enabled, all SMTP traffic is redirected so
that the Accelerator server is the one that actually makes the connection to
the destination SMTP server. This can cause problems in several ways.

1. If the “UpstreamSMTPRelayHostname/Port” settings are NOT enabled on the
  Accelerator server, then it connects directly to the SMTP server that the
  client requested. This can cause problems in the following respects:
        i. The SMTP server requested by the client does not allow relaying from
          the Accelerator server.
        ii. The SMTP server requested by the client is not reachable (network-
          wise) from the Accelerator server.

2. If the “UpstreamSMTPRelayHostname/Port” setting are enabled on the
  Accelerator server, then it always connects to the specified hostname and
  port regardless of the SMTP server requested by the client. This can cause
  problems in the following respects:
        i. The specified upstream SMTP relay does not allow relaying from the
          Accelerator server.
        ii. The specified upstream SMTP relay does not exist or is not reachable
          from the Accelerator server.

Solution:

For the first case, it is strongly recommended that the
“UpstreamSMTPRelayHostname/Port” settings be enabled on the Accelerator server.
This saves the user from contacting the administrator of their SMTP server to ask them
to allow connections from the Accelerator server.




                                          44
For case 2, ensure that the “UpstreamSMTPRelayHostname/Port” settings point
to a server that accepts connections and allows relaying from the Accelerator
server.


 No response while sending e-mail with large attachments

Cause: The following is the screenshot of the error message.




This is a known issue in build 3.0.37 of the Accelerator. It has been resolved in
build 3.0.65 or later.

Solution:
         Please upgrade the client to version 3.0.65 or later.



Questions in Regard to Integration with Other Applications


 Applications (which might conflict with the Accelerator)

       Some of the antivirus, firewall, parental control and spyware
applications might conflict with the Accelerator. Examples are OPTENET,
Windows Media Player 9, iTunes, AdSubtract Pro and Ontrack System Suite.


 How do I configure AdSubtract Pro to work with the Accelerator?

Cause:
       AdSubtract competes with the Accelerator to set the browser proxy
settings. Just like the Accelerator client, AdSubtract routes traffic through
127.0.0.1, although on a different port. Thus it is possible to have both
working together by chaining the software one after another. Since the



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Accelerator needs to compress data, it should be the last one posting the
request and the first one receiving a response. In other words, it should be the
last one in the chain.

Solution:
       To receive the proxy settings and retain the proxy settings pushed from
the server, the Accelerator and AdSubtract need to be started in particular
sequence.
1. Start the Accelerator; the proxy settings in IE should be 127.0.0.1:5400
2. Start AdSubtract Pro
3. Verify that the proxy settings in IE is now changed by AdSubtract Pro; that is, Http
   Proxy: 127.0.0.1 Port: 4444
4. Open the AdSubtract Control Panel and click on the Proxy Tab
5. Check the 'Use Next-hop HTTP proxy server' option and fill in the following
   information:
    Http Proxy: 127.0.0.1 Port: <local listening port> (default = 5400)
The traffic should be redirected back to 127.0.0.1:5400, where the Accelerator
is listening to. By doing so both applications should be functional at the same
time.


 I can not get iTunes Music Store to work with the Accelerator

Cause:
       iTunes Music store uses the HTTP CONNECT verb, which is not supported
in the current version of The Accelerator. iTunes gets its proxy settings from
the IE Browser, unfortunately it does not seem to use IE‟s proxy exclusion list.

       In any case, the Accelerator does not support streaming media at this
time, and therefore there is no boost in performance when using it with
iTunes.

Solution:
       When using iTunes Music Store, you can disable or exit the Accelerator.
Ensure that the browser settings for IE are set to be the original proxy settings
(either none or something else). Please proceed as follows:
1. Open the IE browser, Click on Tools, Internet Options;
2. Click on the Connections tab. Double click on the dialup connection you use to
   connect to the internet under Dial up Settings or click on LAN Settings if you use
   LAN;
3. Ensure that "Use a proxy Server" option is unchecked;
4. Restart iTunes and connect to the Music store


 How do I enable Norton Internet Security 2004 to work with the Accelerator?

Cause:



                                           46
      Norton does not scan on port 5400, which is used by the Accelerator to
proxy HTTP traffic.

Solution:
       Warning - These changes will fix this issue, however the solution is not
supported by the Accelerator since it involves making changes to another
application.

       Click on Options for Norton Internet Security, then select the Firewalls
Tab. In the HTTP port list, click on add. Enter the Accelerator client local
listening port number (default 5400, or whatever has been set by your ISP).
Click OK to accept the changes. NIS2004 will now scan the traffic passing
through the Accelerator.



Macintosh Accelerator Client Questions

      The Accelerator for Mac has just been released due to popular demand. The
minimum requirements of the Mac version include: PowerPC G3 Process 333 MHz,
128 MB RAM and OS X10.2. Some frequently-asked questions in regard to the
Accelerator for Mac are listed as below:


   (Mac) iTunes and/or iDisk does not work after the installation of the Accelerator

Solution:
       The administrator of the SlipStream Web Accelerator server will need to
add the following values to the "ProxyExclusionList" entry in the sproxy.conf
file:
idisk.apple.com
*.apple.com.edgesuite.net
*.phobos.apple.com
Once this is done, have the user stop and re-start the Accelerator.


 (Mac) Does the Accelerator support Internet Explorer?

Cause:
       When the Accelerator changes the HTTP proxy settings on the local
computer, Safari will be automatically notified. However, proxy settings of
Internet Explorer will not be changed automatically. As a result, IE continues
to use the old settings.

Solution:




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       Please advise the user to exit Internet Explorer then restart it if any of
the following situations occurs:
1. With the Accelerator enabled, the user can not observe any acceleration
   when using Internet Explorer.
2. The user can not browse with Internet Explorer after disabling the
   Accelerator.
By terminating IE and then restarting it, IE is forced to re-read the HTTP proxy
settings from the system preferences.


 (Mac) Page cannot be displayed when the Accelerator is disabled

Cause:
      This problem occurs because Internet Explorer can not recognize the
new change of the proxy settings. Please see the question “Does the
Accelerator support Internet Explorer?”

Solution:
1. Disable the Accelerator.
2. Manually change the proxy settings;
   a. System Preferences  Network
   b. Choose the current location and Network interface device
   c. Choose “proxies”
   d. Uncheck “Web Proxy (HTTP)”



 (Mac) I am unable to start the Accelerator

Cause:
1. Acceleration server may be down.
2. Accelerator software may have become corrupted.
3. Another application is listening on the acceleration port (5400 or 5500).

Solution:
        Ensure that the acceleration server is up and running. This may be done
by trying to launch the Accelerator using a different machine or by using telnet
to connect to the acceleration server.
        Alternatively, if the application has become corrupted, have the user
quit the Accelerator software and then reinstall it.
        Finally, if there is another application listening on the Accelerator port,
have the user change the port that the Accelerator listens on:
1. Stop the Accelerator;
2. In the Accelerator application, choose “Connection” tab;
3. Choose “Advanced…”
4. Change “Local Port” to a different value (say, 5600);


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5.   Click “Ok”;
6.   Click “Apply”;
7.   Start the Accelerator;
8.   Try to go to any website.


 (Mac) Does the Macintosh client support email acceleration?

At this time the Macintosh client only accelerates HTTP traffic.


 (Mac) Does the Macintosh client have a popup blocker?

Since popup blocking is built-in to the Safari web browser, the Accelerator
client does not re-implement this functionality.



         Feedback and Contact Information:

SlipStream Technical Support
1-519-886-6738
support@slipstreamdata.com

       We welcome your feedback. If you have any observations about our
product or notice a pattern in the support calls that you take regarding the
Accelerator, we would like to hear from you. Our product feedback contact
email address is techfeedback@slipstreamdata.com Please continue to direct
time sensitive technical issues to support@slipstreamdata.com for immediate
reply.

This technical support file was created for build 3.1.0 on February 19, 2004




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