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Northeast Ohio Regional Library System




                       Continuing
                        Education
                                               Spring 2010




                                                                NEO-RLS
                                                                Northeast Ohio Regional Library System


                                                                            4445 Mahoning Avenue NW
                                                                                  Warren, Ohio 44483
                                                                                     www.neo-rls.org
Northeast Ohio Regional Library System


Page 2

April 2010
Dealing with Difficult People: Why and Who? - April 8, 2010 *Online Training*
Chances are, you have dealt with a difficult person at some point in the past (maybe today??). This session explores
why we should even bother understanding the people behind difficult behaviors. We delve into the "intent" behind those
difficult behaviors to see why one person is likely to exhibit a specific behavior, while someone else acts totally different
- and still annoys us! If you've ever wondered if a certain person got up this morning intending to aggravate you, this
session will answer that question! This is part one in a three part series. You do not have to attend all of them.
Tightening Our Belts: Modeling Effective Communication in Time of Change - April 13, 2010 *Online Training*
Leading and managing change, especially change that is forced upon the library requires the manager or supervisor to
demonstrate excellent communication skills that are modeled by others. We will cover and discuss the six components
of effective communication between manager and employee (and manager to other management team members) and
the specific ways to give feedback to employees on how they are contributing to the success or failure of their individ-
ual, departmental and organizational goals.
How to Problem Solve, Manage & Lead with Powerful Questions - April 14, 2010 *Online Training*
The children's librarian walks in your office looking for help with a scheduling conflict. Renovations have started in her
normal room and now she is double booked in the community room with a citizens' group. As the manager what do
you do? Through the use of properly sequenced and well-constructed questions you can solve the problem at hand
while at the same time empowering the employee to build their own problem solving skills, confidence, and lessen or-
ganizational workload.
Director’s Learning Group—April 16, 2010 *Video Conference*
Join your colleagues for a discussion of the issues that are facing directors today.
Spring Membership Meeting—Change is NOT an Optional Event! - April 20, 2010
One of the biggest deterrents in work and life that effects our attitude is change. Change is not an optional event.
Change is something we need, although we most often do not like it. Learn to advocate and embrace what change can
do FOR us, instead of TO us! Learn to anticipate, adjust, and look forward to Change Observe, predict, and be familiar
with change and much more. You will also hear updates from NEO's staff.
Dealing with Difficult People: Tanks, Whiners, and Others Who Irritate Us—April 22, 2010 *Online Training*
In the second session, we will address several of the most common difficult behaviors—along with what NOT to do if
you want your interactions with them to be effective. This is part two in a three part series. You do not have to attend
all of them.
New Book Look—Several Dates and Locations
Come to our Spring New Book Looks to see and hear the newest books of 2010. Youth Services Specialist, Sue
McCleaf Nespeca will book-talk some of the best titles on the list.
Back to the Basics: Readers’ Advisory—April 27, 2010 *Video Conference*
The regional library systems are again collaborating on a statewide videoconference. This time we are focusing on
readers' advisory.
Reader’s Advisory/Book Discussion Learning Group—April 27, 2010 *Video Conference*
We hope that you will attend the morning Back to the Basics: Readers' Advisory videoconference. The afternoon learn-
ing group will be a roundtable sharing of what is working and not working with your book discussion groups. In addition,
everyone bring your latest read to share.
NEO Tech News—April 28, 2010 *Online Training*
This 1-hour session will try to wrap up what is new each month in technology that may either directly affect the library
community or affect the library in a more peripheral way. Please join the NEO Technology Staff for one or more of
these informative Wimba sessions.
Proposal Writing Basics: Learn About the Basics of Writing a Grant Proposal for Your Library—April 29, 2010 *Online
Training*
If you are new to proposal writing, you may be wondering: What are the key components of a proposal to a foundation
or corporation? Who should sign a grant request? How should the proposal be packaged? Should you contact a fun-
der if your proposal is turned down? Where can you find more information on proposal writing, including sample pro-
posals? Proposal Writing Basics, an introductory overview of the process for new proposal writers, will give you some
answers!
                                                                                                       Continuing Education

                                                                                                                                               Page 3

May 2010
New Book Look—May 5, 2010
Come to our Spring New Book Looks to see and hear the newest books of 2010. Youth Services Specialist, Sue
McCleaf Nespeca will book-talk some of the best titles on the list.

Legal Reference for Consumers: Family law, finding legal counsel, local laws and regulations, bankruptcy, etc.—May
5, 2010 *Online Training*
Do you field basic legal reference questions for consumers in your library? In this Webinar we will review core legal
reference tools available freely on the Web to support consumer legal reference questions related to family law, find-
ing legal counsel, local laws and regulations, bankruptcy, etc. No legal research experience is expected.

Dealing with Difficult People: Cool, Calm and Collected—May 6, 2010 *Online Training*
Chances are, you have dealt with a difficult person at some point in the past (maybe today??). It doesn't seem to get
any easier, does it? With the tips you learn in these sessions, you may never consider it "easy," but you will begin to
understand why they behave the way they do - and after all, it's the behaviors we find difficult, isn't it? In the third ses-
sion, we will delve into our own behavior - what can we do to stay calm in the face of difficult behavior? What are the
steps we should follow if we choose to confront someone about their behavior? We'll also leave with a list of key points
to remember when dealing with difficult behaviors. This is part three in a three part series. You do not have to attend
all of them.
Youth Services Symposium XXI: Networking with Our Tweens and Teens—May 7, 2010
YSS has always been a two-day event, but in the light of library budget cuts, we are going to have just a one-day
event in two locations to save costs and mileage. Our one-day workshop will focus on literature, programs, and social
networking to further help us reach our tween and teen patrons. There are many definitions for tweens - we are focus-
ing here on children ages 10-12 and for teens, ages 13 up. For this workshop, we aim to hit both groups - for example,
our keynote speaker has written for all ages, and even her teen books have been described as "clean."
Keynote speaker is Dandi Daley Mackall, author of teen favorites Crazy in Love, Eva Underground, and Love Rules.
Her newest just-released book is My Boyfriends' Dogs. Books for tweens include Larger-Than-Life Lara, A Girl Named
Dan, and her Winnie the Horse Gentler and Starlight Animal Rescue series. However Dandi is the author of over 400
books for children and adults, and is a frequent guest on radio and television talk shows. In addition, we will have
Laura Solomon from OPLIN speaking on ""How Tweens and Teens Are Using Social Networking, and How Libraries
Can Use This for Their Advantage," and also some "Best Practices Programs" for tweens and teens. Closing speaker
will be Kristina McBride, a new author from Ohio, whose book The Tension of Opposites, is already receiving favor-
able buzz.
Legal Reference for Business: Contracts, leases, employment agreements, incorporation, liability, etc.—May 19, 2010
*Online Training*
Do you get basic legal reference questions related to business or small business issues in your library? In this Webi-
nar we will review core legal reference tools available freely on the Web to support business legal reference questions
related to contracts, employment agreements, incorporation, and other specific issues. No legal research experience
is expected.
NEO Tech News—May 26, 2010 *Online Training*
This 1-hour session will try to wrap up what is new each month in technology that may either directly affect the library
community or affect the library in a more peripheral way. Please join the NEO Technology Staff for one or more of
these informative Wimba sessions.



Workshop Cancellation Policy The Northeast Ohio Regional Library System assumes a financial liability in the presentation of its programs and
events. This cancellation policy assumes that workshop space may be limited, and/or special arrangements may have been made, including the
ordering of meals, the set-up of computers, the provision of handouts, and/or the ordering of special workshop materials. Cancellation requests
must be submitted in writing (via, email, fax or mail) to the NEO-RLS office fourteen (14) days prior to the event in order to receive a full refund.
The day of the workshop does not count as one (1) of the fourteen (14) days. The refund will be given in the form of CE vouchers. If notice of less
than fourteen (14) days is given, the enrollee’s library/individual attendee will not receive a refund and if the workshop is not paid for in advance the
library/individual attendee will be billed for the workshop. If an enrollee cannot attend a workshop, an employee from the same or another library
may attend instead. In the case of a waiting list for a workshop, a refund in the form of CE vouchers will be issued to any library canceling an enrol-
lee’s registration if the vacancy can be filled. NEO-RLS reserves the right to cancel a workshop at the discretion of the Senior Continuing Education
Specialist or the Executive Director.
www.neo-rls.org




June 2010
Evaluating Medical Information on the Web—June 6, 2010 *Online Training*
Do you want to help your patrons find the highest quality evidence-based healthcare information when they search the
Web? In this Webinar we will review basic evaluation issues related to medical information on the Web, including how
to identify fraudulent sites and sites with a credibility deficit using review sites as well as evidence-based evaluation
criteria.

Ohio Ethics Law: Can I Do That? - June 10, 2010 *Video Conference*
The Ohio Ethics Law session provides timely information regarding the Ohio Ethics Commission and about restrictions
in the Ohio Ethics Law and related statutes that pertain to all public sector employees and private sectors parties who
are regulated or do business with public offices.
•   Understand how to identify and avoid acting on potential conflicts of interest
•   Understand the definition of public contracts and ethics prohibitions related to public contracts
•   And much more

Pubmed and Medline Plus for Health Care Consumers—June 16, 2010 *Online Training*
Do you want to provide your library patrons with the best evidence-based information about health and wellness? The
National Library of Medicine, National Institutes of Health has published the most comprehensive index to medical and
related research publications for many years. PubMed is the freely available searchable access version of that data-
base. Links to full-text both free and fee-based are included in each record. MedlinePlus is another project of the NLM
and is a combination medical dictionary, encyclopedia, drug information compendium, and e-library of health informa-
tion and news selected by librarians for healthcare consumers.

Finding and Evaluating Medical Professionals and Organizations, Pharmaceutical/Drug Information, Statistical Infor-
mation and Clinical Trials—June 23, 2010 *Online Training*
Researching healthcare provider licensing status and quality ratings of healthcare professionals and organizations are
just the beginning. In this Webinar we'll look at specific tools for verifying physician and other healthcare professional
licensing status in our state, as well as reference tools for checking statistics and quality of care measures for hospi-
tals, clinics, and other healthcare provider entities. Drug information including interactions and Clinical Trials resources
will be reviewed as well.

NEO Tech News—June 30, 2010 *Online Training*
This 1-hour session will try to wrap up what is new each month in technology that may either directly affect the library
community or affect the library in a more peripheral way. Please join the NEO Technology Staff for one or more of
these informative Wimba sessions.




                                 2009-2010 NEO-RLS
                       Continuing Education Advisory Committee
                                           Cathy Hakala-Ausperk, Chair
                                                 Therese Feicht
                                                 Theresa Garner
                                                 Melissa Lattanzi
                                                 Angela Paterek
                                                   John Skrtic
                                                  Yvette Wasko
                                                   Robin Wood

				
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