Jesse Kendall 123 Elm Street ▪ Auburn, ME 04211 ▪ 207-555-5555 ▪ email@example.com
Award-winning Telecommunications Sales Manager with a wealth of experience and a proven record of
accomplishment in servicing clients through excellent interpersonal and managerial skills. Highly skilled in
growing existing business and winning customer loyalty. Committed to growing bottom-line revenues while
providing the highest levels of customer service. Strategic and performance-driven leader with keen
presentation, negotiation, and communication skills.
Demonstrated employer loyalty; over 15 years of experience with a single, dynamic company.
Telecommunications Sales Leadership
ABC MOBILITY, Auburn, ME
TELECOMMUNICATIONS SALES M ANAGER ▪ 20xx – Present
Manage and motivate a team of top-performing Business Care Managers to resolve escalated issues, correct
billing errors, and provide exceptional customer service. Oversee special projects, new contract
implementation, rate plan changes, and billing analysis for key accounts. Train customers on new products
and billing procedures. Devise tools and incentives to ensure optimal team performance. Interface closely with
the leadership team to quickly resolve complex/critical customer issues and identify trends. Supervise Web
site updates to ensure a smooth ordering process. Clearly communicate strategies, quality standards, and
best practices to all remote employees through weekly conference calls.
Grew business from $10 million to $14.9 million within three fiscal quarters, maintaining a fantastic churn
rate with superior client service.
Developed Bank of America from a $22 million account in 2005 to a $48 million account in 2007; grew the
subscriber base from 37,489 to 72,125.
Won an award in recognition of achieving the largest Premier adoption and penetration in the Central
Region; dramatically improved the use of Premier, an online ordering Web tool in 2007.
Efficiently and permanently resolved major issues, such as hundreds of customers simultaneously
experiencing discontinued service and troubleshooting problems when 19 billing systems consolidated into
four. Investigated root causes of billing errors and worked with various teams to reactivate accounts.
Led 20% of staff into promotions, minimized turnover, and directed a recipient of a Service Excellence
Award; constantly worked with employees to accelerate through individual career paths and ensure high
REGIONAL SALES M ANAGER ▪ 19xx – 20xx
Promoted to fulfill corporate strategic plans for a seven-state territory; challenged to implement staffing,
improve marketing, and grow the client base. Directed a team of six Team Managers and 60 Business Care
Managers. Provided post sales support to Fortune 500 clients and the company's top revenue-generating
customers. Trained customer service representatives throughout the region to provide excellent account
management, consultation services, cost management advice, and product education/training.
Won a Service Excellence Award in 20xx.
Consistently earned high rankings in customer service surveys.
Maintained the highest levels of profitability and revenue by skillfully prioritizing clients and up-selling
Continually found effective new ways to control client costs by changing plans and service strategies to
deliver personalized service.
BACHELOR'S DEGREE IN COMMUNICATIONS ▪ 20xx
XYZ UNIVERSITY, Auburn, ME
Creating a Compelling Cover Letter
A powerfully written cover letter is necessary to land most interviews and ensure job search success. When an
advertised position creates a pile of 100+ resumes, it becomes the responsibility of the hiring personnel to shortlist the
applications. Resumes without cover letters are usually the first to go, followed by the ones with poorly written cover
letters. Avoid this fate by following these effective strategies:
Address your cover letter appropriately:
Be sure that you get the name of the hiring manager before sending your resume, and address the letter to that
individual. The proper greeting will be either “Dear Mr. (Smith),” or “Dear Ms. (Smith).” Avoid using Miss or Mrs., and
do not address your letter to “Dear Sirs,” as it is considered inappropriate. If you are unsure of your contact’s gender,
address them by their first and last name, as in “Dear Pat Smith,” to avoid an embarrassing mistake. If you don’t know
the name of the hiring manager, simply use the greeting “Dear Hiring Manager,”– it’s clear, to the point, and gender
Get to the point in your opening paragraph:
One of the most common interviewing questions employers ask is “Why should I hire you among other candidates?”
Provide an answer to that question right off the bat in your opening paragraph. This is a very important section
because it is the first thing the employer will read. It must be powerful and make an immediate impact. Be sure sell
yourself and your unique abilities. Do not use a generic opening paragraph that can apply to any Tom, Dick or Harry.
Every line should sell you, so use aggressive language here and throughout the rest of your cover letter. For example,
instead of writing “My background is in finance management, making me well-suited for your advertised Corporate
Finance Director position.” you can write “A background in finance management and a proven record of developing
effective strategies that drive revenue, growth and shareholder value make me a strong candidate for your advertised
Corporate Finance Director position.”
Show your interest and sell your accomplishments in the body of the letter:
In this section, you need to show your interest in the job and the company. Research is a key ingredient to a
successful job search. The more you are able to demonstrate your interest and knowledge about a company, the
better your chances are to secure an interview. Get to know the company’s mission and new corporate initiatives, and
tell them how you can help them meet their objectives or resolve their problems. Praise the company for public
recognitions or recent accomplishments. The employer will surely take notice of your active interest.
Use “I” and “my” sparingly. Try not to use these words more than six times in your cover letter. You need to focus on
what you will bring to the company and how you will help them improve their profitability. Too much use of the word “I”
will also make your letter look elementary and poorly written.
For executive-level candidates and professionals with substantial achievements, a bullet point format is often the most
effective and efficient way to highlight accomplishments. If you fall into this category, be sure to keep the bullet point
statements unique and fresh. Do not copy and paste the exact same phrases from the resume as it will make you look
lazy. All sentences and achievements transferred from the resume should be rephrased.
Close your letter with a strong paragraph:
In the closing paragraph, you need to address several issues. At the very least, you need to ask for the interview and
provide contact information. This is also the ideal place to mention your salary requirements (if the employer insists on
it), or your desire to relocate.
To demonstrate your drive and interest, mention that you will call within a week to follow up. This is a great way to
ensure the resume was successfully received, and it creates an opportunity to establish a dialog. However, do not
mention this in your cover letter if you do not intend to follow up.
In summation, an aggressive and dynamic cover letter will help you stand out among the competition. Remember that
the goal is to market yourself – not to compose a dull biography.