Service Consultant Resume Sample by mplett


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									                                         JESSE KENDALL
                                         123 Elm Street, Annapolis, MD 21403
Home: 410-555-5555                                                     Cell: 410-444-4444

Highly articulate and effective problem solver with a proven record of providing outstanding customer service, timely
problem resolution, and exceptional account management. Well-versed at managing high-volume, multi-site processing
environments through effective project management and leadership capabilities. Reputed for developing quick rapport
with customers, clients, and senior management to meet corporate goals and service level agreements.

 Team Management … Interdisciplinary Teamwork … Customer Satisfaction … Quality Improvement
       Operations Management … Relationship Management … Productivity Enhancement

                          SERVICE CONSULTANCY EXCELLENCE
                   SERVICE CONSULTANT, ABC ENTERPRISES, Annapolis, MD • 20xx – 20xx
Managed newly acquired national and regional accounts. Partnered with multiple group purchasing organizations (GPOs)
                        to develop new business within respective contractual agreements.
            Won the Q4 Top Performer Award for achieving 124% of total sales to the assigned goal (20xx).
               Increased total sales for medical buying groups 171% over the previous year (20xx).
                      Surpassed goals, resulting in promotion to Account Manager II (20xx).

                      SERVICE CONSULTANT, BCD INCORPORATED, Annapolis, MD • 20xx – 20xx
 Developed comprehensive service programs for a 24/7 service center organization delivering employee assistance, work
 life and related programs, and crisis intervention, critical incident, and traditional wellness services. Provided high-level
                      strategies for frontline operations as well as back office fulfillment and support.
  Planned and executed a complex organizational restructure, which decreased the need for management staff by 50%.
            Increased management and frontline accountability, and improved performance expectations.
                           Raised customer recovery rates 10% and productivity by 12%.

                  SERVICE CONSULTANT, CDE WORLDWIDE EXPRESS, Annapolis, MD • 20xx – 20xx
   Played a key role in securing a $1.5 million local account by devising logistics to process the customer’s shipments
      according to the aggressive specifications. Improved the system further by automating the labeling procedure,
       collaborating with the sorting center in Maryland, and streamlining the shipment process from the customer.
         Doubled staff and grew CDE America accounts from $125,000 to $200,000 within 10 months of hire.
                        Grew monthly business from $30,000 to over $200,000 in six years.
                                Achieved top five ranking in all six service metrics.

                          RELEVANT EDUCATION                            AND      TRAINING
                      MBA – Master of Business Administration, XYZ UNIVERSITY, 20xx, Honors
                     BBA – Bachelor of Business Administration, XYZ UNIVERSITY, 20xx, Honors

                                  Six Sigma Green Belt ▪ Situational Negotiations
               Competency Based Selection ▪ Competency Based Development ▪ Situational Leadership II
                      Project Management ▪ Dimensions of Leadership ▪ Financial Management
                           Dale Carnegie Effective Communications and Human Relations

                                   Dale Carnegie Award for Highest Achievement – 20xx
Creating a Compelling Cover Letter
A powerfully written cover letter is necessary to land most interviews and ensure job search success. When an advertised
position creates a pile of 100+ resumes, it becomes the responsibility of the hiring personnel to shortlist the applications.
Resumes without cover letters are usually the first to go, followed by the ones with poorly written cover letters. Avoid this
fate by following these effective strategies:

Address your cover letter appropriately:
Be sure that you get the name of the hiring manager before sending your resume, and address the letter to that individual.
The proper greeting will be either “Dear Mr. (Smith),” or “Dear Ms. (Smith).” Avoid using Miss or Mrs., and do not address
your letter to “Dear Sirs,” as it is considered inappropriate. If you are unsure of your contact’s gender, address them by
their first and last name, as in “Dear Pat Smith,” to avoid an embarrassing mistake. If you don’t know the name of the
hiring manager, simply use the greeting “Dear Hiring Manager,”– it’s clear, to the point, and gender neutral.

Get to the point in your opening paragraph:
One of the most common interviewing questions employers ask is “Why should I hire you among other candidates?”
Provide an answer to that question right off the bat in your opening paragraph. This is a very important section because it
is the first thing the employer will read. It must be powerful and make an immediate impact. Be sure sell yourself and your
unique abilities. Do not use a generic opening paragraph that can apply to any Tom, Dick or Harry.
Every line should sell you, so use aggressive language here and throughout the rest of your cover letter. For example,
instead of writing “My background is in finance management, making me well-suited for your advertised Corporate
Finance Director position.” you can write “A background in finance management and a proven record of developing
effective strategies that drive revenue, growth and shareholder value make me a strong candidate for your advertised
Corporate Finance Director position.”

Show your interest and sell your accomplishments in the body of the letter:
In this section, you need to show your interest in the job and the company. Research is a key ingredient to a successful
job search. The more you are able to demonstrate your interest and knowledge about a company, the better your chances
are to secure an interview. Get to know the company’s mission and new corporate initiatives, and tell them how you can
help them meet their objectives or resolve their problems. Praise the company for public recognitions or recent
accomplishments. The employer will surely take notice of your active interest.
Use “I” and “my” sparingly. Try not to use these words more than six times in your cover letter. You need to focus on what
you will bring to the company and how you will help them improve their profitability. Too much use of the word “I” will also
make your letter look elementary and poorly written.
For executive-level candidates and professionals with substantial achievements, a bullet point format is often the most
effective and efficient way to highlight accomplishments. If you fall into this category, be sure to keep the bullet point
statements unique and fresh. Do not copy and paste the exact same phrases from the resume as it will make you look
lazy. All sentences and achievements transferred from the resume should be rephrased.

Close your letter with a strong paragraph:
In the closing paragraph, you need to address several issues. At the very least, you need to ask for the interview and
provide contact information. This is also the ideal place to mention your salary requirements (if the employer insists on it),
or your desire to relocate.
To demonstrate your drive and interest, mention that you will call within a week to follow up. This is a great way to ensure
the resume was successfully received, and it creates an opportunity to establish a dialog. However, do not mention this in
your cover letter if you do not intend to follow up.

In summation, an aggressive and dynamic cover letter will help you stand out among the competition. Remember that the
goal is to market yourself – not to compose a dull biography.

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