Manager of Telesales Resume Sample by mplett


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									                                              Jesse Kendall
                    123 Elm Street, Georgetown, DE 39854, 229-555-5555,

                                            Telesales Management
Accomplished sales professional with an exceptional background impacting organizational presence, profitability, and
performance through top sales, service, purchasing, and phone selling operations. Dynamic leader with proven expertise
in strategic planning, consultative sales, and account management. Proficient in MS Office; adaptive to new technologies.

———————————————— Key Skills ————————————————
   Cold Call Strategies                   Client Consultation                     Product Promotions
   Professional Development               Database Administration                 Script Development
   Marketing Plans                        Performance Management                  Campaign Execution

————————————— Professional Excellence —————————————
ABC COMMUNICATIONS, Georgetown, DE  20xx-Present
Telesales Manager: Aggressively devise new business plans and set sales goals/expectations within the call center.
Recruit, hire, train, develop, and supervise over 30 Telesales Representatives; conduct sales meetings with fellow
Telesales Managers over four locations. Serve as a senior customer service rep, on-site and on-call for 12 hours per day
for the entire market. Ensure tens of thousands of deposits are made in a timely manner and perform daily inventory
control to reduce loss and fraud. Negotiate leases with mall management upon opening new locations. Highlights include:
    ●   Increased sales at every location by up to 90% within the first month under management.
    ●   Reduced employee churn and boosted morale through motivation, rewards, and training.
    ●   Greatly improved market activations by developing sales approach; implemented company-wide.
    ●   Exceeded franchise record for most sales in one month with over 100 activations.
    ●   Attained nearly every company sales record; earned Top Seller Awards for 11 consecutive months.
    ●   Received Telesales Manager of the Year Award with most sales in one year.

BCD ENTERPRISES, Georgetown, DE  20xx-20xx
Manager of Telesales: Performed all staffing functions required to build and maintain a workforce of 15 management
and 150 telesales personnel. Designed/executed quality standards and profitability measurements to improve overall call
quality. Established the organization’s sales goals and objectives. Highlights include:
    ●   Developed and implemented the first company incentive program for commissioned staff, which resulted in an
        energized workforce and attrition reductions in a department that previously experienced a 54% attrition rate.
    ●   Reached over 25% of the annual sales quota for the center and earned the company “Pinnacle” award.
    ●   Researched telemarketing outsourcing vendors, outsourced the telemarketing department to three vendors in 90
        days, and successfully relocated all employees displaced by the change.
    ●   Promoted from initial role of Telesales Representative within one year of hire.

———————————————— Education ————————————————
                          Bachelor of Arts (with Honors), Business Administration  20xx
                                         XYZ University, Georgetown, DE
Creating a Compelling Cover Letter
A powerfully written cover letter is necessary to land most interviews and ensure job search success. When an advertised
position creates a pile of 100+ resumes, it becomes the responsibility of the hiring personnel to shortlist the applications.
Resumes without cover letters are usually the first to go, followed by the ones with poorly written cover letters. Avoid this
fate by following these effective strategies:

Address your cover letter appropriately:
Be sure that you get the name of the hiring manager before sending your resume, and address the letter to that individual.
The proper greeting will be either “Dear Mr. (Smith),” or “Dear Ms. (Smith).” Avoid using Miss or Mrs., and do not address
your letter to “Dear Sirs,” as it is considered inappropriate. If you are unsure of your contact’s gender, address them by
their first and last name, as in “Dear Pat Smith,” to avoid an embarrassing mistake. If you don’t know the name of the
hiring manager, simply use the greeting “Dear Hiring Manager,”– it’s clear, to the point, and gender neutral.

Get to the point in your opening paragraph:
One of the most common interviewing questions employers ask is “Why should I hire you among other candidates?”
Provide an answer to that question right off the bat in your opening paragraph. This is a very important section because it
is the first thing the employer will read. It must be powerful and make an immediate impact. Be sure sell yourself and your
unique abilities. Do not use a generic opening paragraph that can apply to any Tom, Dick or Harry.
Every line should sell you, so use aggressive language here and throughout the rest of your cover letter. For example,
instead of writing “My background is in finance management, making me well-suited for your advertised Corporate
Finance Director position.” you can write “A background in finance management and a proven record of developing
effective strategies that drive revenue, growth and shareholder value make me a strong candidate for your advertised
Corporate Finance Director position.”

Show your interest and sell your accomplishments in the body of the letter:
In this section, you need to show your interest in the job and the company. Research is a key ingredient to a successful
job search. The more you are able to demonstrate your interest and knowledge about a company, the better your chances
are to secure an interview. Get to know the company’s mission and new corporate initiatives, and tell them how you can
help them meet their objectives or resolve their problems. Praise the company for public recognitions or recent
accomplishments. The employer will surely take notice of your active interest.
Use “I” and “my” sparingly. Try not to use these words more than six times in your cover letter. You need to focus on what
you will bring to the company and how you will help them improve their profitability. Too much use of the word “I” will also
make your letter look elementary and poorly written.
For executive-level candidates and professionals with substantial achievements, a bullet point format is often the most
effective and efficient way to highlight accomplishments. If you fall into this category, be sure to keep the bullet point
statements unique and fresh. Do not copy and paste the exact same phrases from the resume as it will make you look
lazy. All sentences and achievements transferred from the resume should be rephrased.

Close your letter with a strong paragraph:
In the closing paragraph, you need to address several issues. At the very least, you need to ask for the interview and
provide contact information. This is also the ideal place to mention your salary requirements (if the employer insists on it),
or your desire to relocate.
To demonstrate your drive and interest, mention that you will call within a week to follow up. This is a great way to ensure
the resume was successfully received, and it creates an opportunity to establish a dialog. However, do not mention this in
your cover letter if you do not intend to follow up.

In summation, an aggressive and dynamic cover letter will help you stand out among the competition. Remember that the
goal is to market yourself – not to compose a dull biography.

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