Insurance Account Manager Resume by mplett


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									                                                JESSE KENDALL
         123 Elm Street ▪ Jonesboro, AR 72404 ▪ Home (870) 555-5555 ▪ Mobile (870) 444-4444 ▪

     Successful history in increasing key account base and guaranteeing client satisfaction in the health insurance industry.

Demonstrated ability to grow business where others cannot see opportunities. Excellent background in customer service,
exceeding client expectations from initial contract through post-sales follow-up. Analytical and organized with the proven
ability to identify client needs, make recommendations and implement effective solutions. Highly skilled in rapidly
developing rapport. Self-starter and persuasive communicator with extensive knowledge of health care insurance plans.
Extremely adaptable and able to quickly grasp and apply new information.

                                                 CORE COMPETENCIES
• Account Retention               • Key Account Management               • Service Promotion            • Contract Development
• Market Growth                   • Product Demonstration                • Staff Training               • Federal Accounts
• Client Relations                • Financial Negotiation                • Plan Development             • Phone Sales
• Professional Presentation       • MS Word and Excel                    • Promotional Materials        • Revenue Generation

                                    HEALTH INSURANCE SALES EXPERIENCE

ABC INSURANCE CARE, INC., Jonesboro, AR                                                                            20xx-Present
Ranked as one of the top HMOs in the country.
SENIOR ACCOUNT MANAGER (20xx-Present): Direct and aggressively drive the growth, retention and profitability of a
national account base encompassing 22,000 fully-insured and self-funded members. Oversee key accounts; cultivate and
strengthen beneficial relationships with financial and benefit decision makers through demonstration of integrity and
persuasive communication skills. Effectively present and articulate products through compelling demonstrations and
professional correspondence. Work with national consultants on RFP renewals and financial negotiations.
    Added over 300 members to the Bristol Meyers’ account in Fall 20xx by convincing customer to switch from a
      gated plan to an open access plan; negotiated best prices with the Underwriting Department.
    Increased membership of a major account by creatively and aggressively promoting service capacity within
      Arkansas to the client’s employees despite a tight marketing budget.
    Saved corporate time and money by playing an instrumental role in streamlining the ASO/SPD process.
    Designed and implemented highly successful strategies for growing memberships within client companies.
    Consistently exceeded client expectations by providing the highest level of quality service to members.

ACCOUNT MANAGER (20xx-20xx): Provided exceptional service to over 32,000 members in 98 accounts. Expertly
serviced a federal government account containing 15,000 members; skillfully negotiated benefits and provided
plan/contract administration. Developed close ties with clients to ensure complete satisfaction as well as lasting,
productive relationships. Delivered presentations, negotiated best renewal rates and facilitated the development of
company manuals / materials to better serve customers. Trained and mentored new Account Managers.
    Added 5,000 members to a single account within one year.
    Maintained 96% member renewal/retention level.
    Opened up the Arkansas territory for the federal account and aggressively grew new membership.

                                              EDUCATION & LICENSURE
                                               Arkansas Life & Health License
                 B.S. – Business, University of XYZ, Concentration in Marketing, Jonesboro, AR ▪ 20xx
Creating a Compelling Cover Letter
A powerfully written cover letter is necessary to land most interviews and ensure job search success. When an advertised
position creates a pile of 100+ resumes, it becomes the responsibility of the hiring personnel to shortlist the applications.
Resumes without cover letters are usually the first to go, followed by the ones with poorly written cover letters. Avoid this
fate by following these effective strategies:

Address your cover letter appropriately:
Be sure that you get the name of the hiring manager before sending your resume, and address the letter to that individual.
The proper greeting will be either “Dear Mr. (Smith),” or “Dear Ms. (Smith).” Avoid using Miss or Mrs., and do not address
your letter to “Dear Sirs,” as it is considered inappropriate. If you are unsure of your contact’s gender, address them by
their first and last name, as in “Dear Pat Smith,” to avoid an embarrassing mistake. If you don’t know the name of the
hiring manager, simply use the greeting “Dear Hiring Manager,”– it’s clear, to the point, and gender neutral.

Get to the point in your opening paragraph:
One of the most common interviewing questions employers ask is “Why should I hire you among other candidates?”
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Show your interest and sell your accomplishments in the body of the letter:
In this section, you need to show your interest in the job and the company. Research is a key ingredient to a successful
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Use “I” and “my” sparingly. Try not to use these words more than six times in your cover letter. You need to focus on what
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make your letter look elementary and poorly written.
For executive-level candidates and professionals with substantial achievements, a bullet point format is often the most
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lazy. All sentences and achievements transferred from the resume should be rephrased.

Close your letter with a strong paragraph:
In the closing paragraph, you need to address several issues. At the very least, you need to ask for the interview and
provide contact information. This is also the ideal place to mention your salary requirements (if the employer insists on it),
or your desire to relocate.
To demonstrate your drive and interest, mention that you will call within a week to follow up. This is a great way to ensure
the resume was successfully received, and it creates an opportunity to establish a dialog. However, do not mention this in
your cover letter if you do not intend to follow up.

In summation, an aggressive and dynamic cover letter will help you stand out among the competition. Remember that the
goal is to market yourself – not to compose a dull biography.

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