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a better liFe For
liFestYle couriers
Blackbay’s real-time mobile worker software solution for supply chain management — Delivery
Connect — has been chosen by Hermes, the UK’s largest home delivery courier company, as
the key component in a new, integrated mobility solution.

D          elivery Connect will allow Hermes
           to enhance its customer services
           by improving the productivity and
efficiency of its ‘lifestyle’ (self employed)
couriers. Hermes is the UK’s largest courier
                                                  level of service and choice we deliver to our
                                                  customers,” said Carole Woodhead, CEO
                                                  of Hermes in the UK. “It ensures that we
                                                  possess a full track and trace facility and
                                                  creates invaluable management information
                                                                                                   its customers and the marketplace. “The
                                                                                                   flexibility of Delivery Connect allowed us
                                                                                                   to tailor our software to meet the specific
                                                                                                   needs of Hermes’ lifestyle couriers and
                                                                                                   the requirements of its customers. Hermes
delivery network, handling more than 100          and exception reporting. This, in turn, will     was looking to replace its existing paper-
million collections and deliveries each year.     enable us to deliver even higher levels of       based system with a mobility solution that
Hermes works with companies of all sizes,         service and better serve the delivery needs      would provide real-time visibility on the
including many of the leading high street,        of high street, catalogue and Internet           status of deliveries and collections via the
catalogue and online retailers within the         retailers.” The Delivery Connect software will   myHermes web portal for its clients, which
UK such as Next Directory, QVC, Land’s            run on Intermec CN3 handheld terminals           include Next Directory, QVC and Land’s
End, Lakeland Limited and Boden. Hermes           that will be issued to up to 7500 Hermes         End,” explained Larry Klimczyk, Blackbay’s
operates a network of more than 7500 lifestyle    lifestyle couriers.                              Managing Director. Delivery Connect
couriers that provides flexible, high-quality         Hermes conducted trials as part of a         delivers electronic job management and
doorstep delivery, combined with a friendly       competitive tender with two market-leading       electronic manifesting in the field, which
and local approach. As part of the project,       vendors and chose the Blackbay, Barcode          also enables intelligent routing, barcode
Blackbay worked closely with AIDC (Automatic      Warehouse and Intermec offering as it was        scanning and proof of delivery (POD) via
Identification and Data Capture) manufacturer,    a proven, reliable and scalable solution that    electronic data capture.
Intermec, and managed services provider, The      performed well during the trial. Add
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