Delivery Connect will allow Hermes to enhance its customer services by improving the productivity and efficiency of its "lifestyle" (self employed) couriers. Hermes is the UK's largest courier delivery network, handling more than 100 million collections and deliveries each year. Hermes conducted trials as part of a competitive tender with two market-leading vendors and chose the Blackbay, Barcode Warehouse and Intermec offering as it was a proven, reliable and scalable solution that performed well during the trial. Working closely with Blackbay, the company was able to ensure that its software will provide a proven feature-rich solution that meets Hermes' unique mobility needs.
auto ID a better liFe For liFestYle couriers Blackbay’s real-time mobile worker software solution for supply chain management — Delivery Connect — has been chosen by Hermes, the UK’s largest home delivery courier company, as the key component in a new, integrated mobility solution. D elivery Connect will allow Hermes to enhance its customer services by improving the productivity and efficiency of its ‘lifestyle’ (self employed) couriers. Hermes is the UK’s largest courier level of service and choice we deliver to our customers,” said Carole Woodhead, CEO of Hermes in the UK. “It ensures that we possess a full track and trace facility and creates invaluable management information its customers and the marketplace. “The flexibility of Delivery Connect allowed us to tailor our software to meet the specific needs of Hermes’ lifestyle couriers and the requirements of its customers. Hermes delivery network, handling more than 100 and exception reporting. This, in turn, will was looking to replace its existing paper- million collections and deliveries each year. enable us to deliver even higher levels of based system with a mobility solution that Hermes works with companies of all sizes, service and better serve the delivery needs would provide real-time visibility on the including many of the leading high street, of high street, catalogue and Internet status of deliveries and collections via the catalogue and online retailers within the retailers.” The Delivery Connect software will myHermes web portal for its clients, which UK such as Next Directory, QVC, Land’s run on Intermec CN3 handheld terminals include Next Directory, QVC and Land’s End, Lakeland Limited and Boden. Hermes that will be issued to up to 7500 Hermes End,” explained Larry Klimczyk, Blackbay’s operates a network of more than 7500 lifestyle lifestyle couriers. Managing Director. Delivery Connect couriers that provides flexible, high-quality Hermes conducted trials as part of a delivers electronic job management and doorstep delivery, combined with a friendly competitive tender with two market-leading electronic manifesting in the field, which and local approach. As part of the project, vendors and chose the Blackbay, Barcode also enables intelligent routing, barcode Blackbay worked closely with AIDC (Automatic Warehouse and Intermec offering as it was scanning and proof of delivery (POD) via Identification and Data Capture) manufacturer, a proven, reliable and scalable solution that electronic data capture. Intermec, and managed services provider, The performed well during the trial. Add
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