Customer Satisfaction Survey Template

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This Customer Satisfaction Survey template is designed to provide a company with a user friendly format to obtain important customer information and feedback that will enable the company to better understand customers, as well as the business's position in the marketplace. The customer satisfaction survey template will also assist with developing a strategic plan to increase customer satisfaction, attract new customers, and ultimately increase market share. This document in its draft form contains numerous of the standard clauses commonly used in these types of agreements, as well as optional language to allow for customization to ensure the specific terms of the parties' agreement are addressed. Ideal for small businesses, this form should be used to obtain customer feedback and information.

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									This Customer Satisfaction Survey template is designed to provide a company with a
user friendly format to obtain important customer information and feedback that will
enable the company to better understand customers, as well as the business's position
in the marketplace. The customer satisfaction survey template will also assist with
developing a strategic plan to increase customer satisfaction, attract new customers,
and ultimately increase market share. This document in its draft form contains
numerous of the standard clauses commonly used in these types of agreements, as
well as optional language to allow for customization to ensure the specific terms of the
parties' agreement are addressed. Ideal for small businesses, this form should be used
to obtain customer feedback and information.
            CUSTOMER SATISFACTION SURVEY
COMPANY NAME / LOGO                                              Customer Name:     _____________________________
Company Tag Line                                                 Project Name:    __________________________ ____
                                                                 Project #:        ______________________________
COMPANY ADDRESS 1                                                Project Manager: ______________________________
COMPANY ADDRESS 2                                                Project Completion Date: ________________________
COMPANY PHONE #
COMPANY WEBSITE

 We would like to thank you for your recent business! In efforts to improve our services, we would appreciate it if you would take
 a few moments to complete our customer satisfaction survey below.


     1.   Rate the overall service level of [Insert your product or service here].

                  Excellent                              Average                       Poor

     2.   Rate the knowledge and competency level of the project leaders.

                  Excellent                              Average                       Poor

     3.   Rate the ability of the project team to meet project deadlines.

                  Excellent                              Average                        Poor

     4.   Rate the ability of the project team to complete the project on time.

                  Excellent                              Average                        Poor

     5.   Rate the quality of the services provided.

                  Excellent                              Average                        Poor

     6.   Rate the quality of the results.

                  Excellent                              Average                        Poor

     7.   Rate the overall availability and responsiveness of the project team.

                  Excellent                              Average                        Poor

     8.   Rate the overall value received for the value charged.

                  Excellent                              Average                        Poor

     9.   Rate the overall communication and attention to detail of the project team.

                  Excellent                              Average                        Poor

     10. Rate the overall ability of project team to resolve problems or address concerns.

                  Excellent                              Average                        Poor

Comments / Testimonial
 _____________________________________________________________________________________________
 _____________________________________________________________________________________________
 _____________________________________________________________________________________________
 _____________________________________________________________________________________________
Can we feature your testimonial on our company website?                    YES / NO
May we contact you for a professional reference for future business opportunities? YES / NO

                                     Thank you for taking the time to complete our survey!



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