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Audit Questionnaire

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					This form is a template for entities or individuals to use if they are being audited. It
allows for optimal user customization by including standard clauses as well as giving the
user the opportunity to add any additional clauses as they see fit. This form should be
used by entities or individuals that are being audited to organize and expedite the
process.
               North America
                                                        Audit Question List
                                                              ISO 16949:1999
Requirements                                      What to Look For                              Objective evidence

ELEMENT 4.1 - MANAGEMENT RESPONSIBILITY
  1.1 Has the supplier's management with          Documented policy statement with clearly
  executive responsibility defined and            defined measurable quality objectives
  documented its quality policy objectives for    approved by CEO
  quality, and its commitment to quality?
  (4.1.1.1)
  1.2 Is the quality policy relevant to           Defined objectives organizational    goals
  expectations and needs of the customer?         company goals stated in the business plan
  (4.1.1.1)                                       and their alignment with the quality policy
                                                  statement
 1.3 Is the quality policy implemented,           Direct interviews with randomly selected
 understood and maintained throughout the         people of the organization and top
 organization?           (4.1.1.1)                management
 1.4 Are the goals, objectives and
 measurements to deploy the quality policy
 defined?      (4.1.1.1)
 1.5 Are the objectives for achieving quality     Quality objectives linked to the business
 objectives included in the business plan?        plan.
 (4.1.1.2)                                        Scope of the quality objectives
 1.6 Does the supplier have an objective          Description of an objective process
 process for determining customer                 Methodology used for surveys
 satisfaction, including frequency of             Original customer data and scope such as
 determination and how objectivity and validity   customer satisfaction feedback (surveys,
 are assured?       (4.1.1.2)                     scorecards, awards etc.)
 1.7 Are trends in customer satisfaction and
 dissatisfaction documented and supported by
 objective information? (4.1.1.2)
 1.8 Does the quality policy intent include       Quality policy document
 continuous improvement in quality, service,      Records of improvement
 cost and technology? (4.1.1.3)
 1.9 Has the supplier identified opportunities    Examples and status of quality and
 and implemented appropriate projects for         productivity improvements projects.
 quality and productivity improvement?            Management review results
 (4.1.1.3)




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                North America
                                                             Audit Question List
                                                                    ISO 16949:1999
Requirements                                           What to Look For                                   Objective evidence

1.10 Has the supplier used appropriate                      Training records for continuous
continuous improvement measures and                         improvement methodologies
methodologies?        (4.1.1.3)                            Examples of use of DOE, SPC, value
                                                            analysis, benchmarking, etc.
                                                          FMEA RPN reduction
                                                            Quality Indices, e.g. Cpk showing
                                                            improvement over 1.33 overtime
1.11 Has the responsibility, authority,                Responsibilities and authority as defined in
interrelationship of personnel who manage,             job descriptions, responsibilities matrices,
perform, and verify work affecting quality been        procedures, accountabilities documents
defined and documented?               (4.1.2.1)


1.12 Is authority delegated to personnel who             Responsibilities and authority as defined
have the organizational freedom to:                       in job descriptions, responsibilities
    a) Initiate action to prevent nonconformity     
				
DOCUMENT INFO
Description: This form is a template for entities or individuals to use if they are being audited. It allows for optimal user customization by including standard clauses as well as giving the user the opportunity to add any additional clauses as they see fit. This form should be used by entities or individuals that are being audited to organize and expedite the process.