Job Description Job Title: Self Storage Facility Manager Self Storage Facility Co-Manager Self Storage Facility Relief Manager Working Hours: 40 hours a week / Part time Summary: The Self Storage Facility Manager is an energetic, professional, outgoing self- starter who has excellent sale, team player who works well with others, marketing and customer service skills. He/she aggressively contributes to profitability by developing and maintaining mutually beneficial business relationships and being committed to customer satisfaction. The manager pays close attention to detail and has light bookkeeping and computer skills. Responsibilities and Duties: Responsible for the sales and marketing, keeping the facility rented at optimum levels effectively utilizing advertising, promotional and customer relation skills as approved by management. Rent space, actively sells and maintains supplies of merchandise. Provides outstanding customer service including assessing and resolving customer problems and professionally handling telephone and walk-in inquiries. Visually inspects the facility daily, observe and respond promptly to any situation. General management of the office including but not limited to opening and closing the office on time each day. Maintains all required tenant documentation in a neat and orderly manor as directed by management. Controls delinquencies through telephone contact and letters on a scheduled basis including sending out monthly invoices Maintaining accuracy of the Petty Cash, make daily bank deposits and preparing daily, weekly and monthly reports as required by management. Assist in preparing units for auction, vacate as prescribed by law and approved by management. Maintains a neat, clean, safe and secure facility including minor maintenance and daily lock checks. Notifies their direct District Manager of all maintenance items that require attention in a timely manner. Effectively communicates with management and fellow employees. Reports directly to District Manager. Work skills: Basic computer operation in windows including experience using a self storage software application. Understanding of an automated gate system. Experience: Prior self storage experience preferred. Office skills, communication, familiar with office machines. Sales skills preferred. Cash handling and telephone skills. Qualifications: Good organizational skills and basic bookkeeping. Basic knowledge of self storage industry law. Successful record of accomplishment of sales and marketing skills in the self storage industry. Type min of 35 wpm. General office machines. Ability to pay close attention to detail. Employment is also subject to the satisfactory results of a background check. Education: High School Diploma or equivalent Physical Demands: Seating for approximately six hours per day, light lifting. Work Environment: Professional, business setting.
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