PCSO JOB DESCRIPTION 2009
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WILTSHIRE CONSTABULARY
Job Description
Post Title: Police Community Support Officer Department: Operations - Divisional
Post Number: Generic Work Location: Divisional
Grade: W5 Security Vetting Level: CTC
Responsible to: Duty Sergeant Date : May 2009
Reporting Structure:
Chief Superintendent Operations
Chief Inspector Operations
Section/Sector Inspector
Sergeant
Community Beat Manager
Police Community Support Officer
1
Police Community Support Officer
Job Purpose
To support operational policing and Neighbourhood Policing Teams by providing a visible presence, building
links with local community and supporting front line policing in non-confrontational roles. Essentially
PCSO’s provide the reassurance and visible presence that the public demand. To offer public reassurance after
minor crimes and anti-social behaviour.
Main Role/Responsibilities
1. Foot Patrol to conduct high visibility uniformed patrol providing public reassurance to discourage
criminal and anti social behaviour
2. Law enforcement - Exercise of powers under the Police Reform Act and Serious Organised Crime &
Police Act as determined by the Chief Constable including:
• issuing of fixed penalty notices for minor anti-social behaviour
• requesting the name and address of a person acting in an anti-social manner
• confiscating alcohol being consumed in designated public places - confiscating tobacco from young
persons
• entering and searching premises to save life or limb or prevent serious damage
• stop checks
• seizing vehicles used to cause alarm to other persons
• cause for abandoned / obstructing vehicles to be removed
• instigate/support community events (cycling proficiency/schools talks- presentations/drug-alcohol
awareness events/drop in centres-surgeries)
• Assistance with road safety through traffic control
3. Community Safety - Support police officers in building and maintaining community relations and
participate in associated partnership initiatives
4. Intelligence - Gather information and intelligence during the course of patrols, in accordance with
relevant legislation, policy and codes of practice
5. Community liaison - give the general public assistance and directions with allied information
6. Mentor new PCSO’s after initial training.
7. Issue of Fixed Penalty Notices/Tickets as directed by Local Authority.
Dimensions
Financial
There are no financial dimensions attached to this post.
Non-Financial
Equipment
Uniform and accoutrements
Accountable documents (Fixed Penalty Notices and Pocket Notebooks)
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Person Specification
Police Community Support Officer
Attributes On Appointment Criteria
Experience: Dealing directly with members of the public and providing a high level Essential
of customer service
Skills: Ability to use own initiative and be flexible, co-operative and a Essential
supportive member of a team
Ability to focus on and understand the needs of local communities Desirable
Demonstration of excellent communication and listening skills with the Essential
ability to get on well with people at all levels within the community
Ability to speak clearly and concisely, remaining open, approachable Essential
and positive in difficult situations
Ability to develop mutual trust and confidence in others Essential
Polite, tolerant and patient when dealing with others Essential
Respect for the opinions, circumstances and feelings of others Essential
Tactful and diplomatic Essential
Motivated, high level of integrity. Resilient in difficult situations Essential
The post holder will need to be in good health and physically fit in Essential
order to meet the demands of the role
Ability to demonstrate sound problem solving/decision making Essential
Ability to work within a team Essential
Accuracy when completing paperwork particularly paying attention to Essential
detail
Ability to demonstrate a confident, level-headed, positive and mature Essential
manner.
Knowledge: Knowledge of local geography including town layout and surrounding Desirable
areas
Basic knowledge of first aid Desirable
Knowledge of general awareness of equality and diversity issues in the Essential
working environment
Awareness of workplace health & safety issues Essential
Understanding of confidentiality and Data Protection/Freedom of Essential
Information issues
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Attributes After Training
Experience: Experience of completing and issuing fixed penalty notices to the public in the
correct manner
Experience of assisting the public in a range of situations
Experience of developing partnership working
Skills: Ability to give evidence in court if required
Ability to build and maintain good relationships with the public and deal with unco-
operative people
Ability to develop and adapt to changing practices in order to meet the demands of
the Constabulary, new legislation or new policies introduced within the
Constabulary
Accurate completion of fixed penalty notices and other reports
Ability to recognise and report on information for intelligence purposes
Ability to use specialist equipment eg police radios
Ability to participate in partnership initiatives
Have developed strong working relationships inside and outside of the team to
achieve common goals
Ability to represent the Force and give a professional image to the public and other
organisations
Ability to demonstrate problem solving through SARA model
Ability to record basic information including basic statements.
Conflict resolution and personal safety training.
Knowledge: In depth knowledge including town geography, surrounding vicinities, local people
and town and community activities
Full understanding of the responsibilities of the role
Understand the community that is served and shows an active commitment to
policing a diverse society
Understand and acknowledge a broad range of social and cultural customs and
beliefs
Knowledge of legislation, orders and codes of practice relevant to the role, including
fixed penalty procedures, policing plans and local policing priorities
Understanding of your responsibility under Equal Opportunities and the way in
which your role and the organisation may impact on minority groups and more
vulnerable communities within Wiltshire
Greater understanding of relevant health & safety issues within your working
environment
Understanding of the impact of the Human Rights Act on the organisation and the
role that you undertake
Greater understanding of Data Protection and Freedom of Information issues within
your working environment
In depth knowledge of the Victims Charter and Citizen Focus Agenda and your
responsibilities.
Qualified in first aid.
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Role Profile
Police Community Support Officer
Core Activities
Responsibilities The role holder should effectively deliver these key requirements:
Custody and 44 - Present evidence in court and at other hearings
Prosecution
Attend court and give evidence in accordance with legislation
Community Safety 131 - Adopt a problem solving approach to community issues
Work with the community partners and other agencies to solve community
problems in accordance with the relevant legislation policy procedures and
partnership agreements
112 - Conduct patrol
Conduct patrol responding to calls and requests for assistance, countering criminal
activity and public disorder and minimising risks to public safety
123 - Prepare and drive police vehicles safely (operational)
Drive a police vehicle safely with consideration for others in accordance with
organisational policy and in line with the system of car control
151 - Promote and raise awareness of social responsibilities and community
safety among young people
Work with schools, local community representatives and agency stakeholders to
develop and implement initiatives that will educate young people on personal
safety and crime awareness
1031 - Remove vehicles
Remove vehicles safely and as authorised, in accordance with legislation and
organisational policy
Health, Safety and 207 - Provide first aid
Welfare
Identify the nature of illness or injury and provide the necessary first aid treatment
in accordance with approved procedures
Intelligence 56 - Gather intelligence to support policing objectives
Gather intelligence to facilitate the achievement of crime and disorder reduction
objectives. Ensure intelligence is obtained ethically and in accordance with the
relevant legislation, policy, protocols and codes of practice
57 - Use intelligence to support policing objectives
Use intelligence to support the achievement of community safety and crime
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reduction objectives. Ensure that intelligence is used ethically and in accordance
with the relevant legislation, policy, protocols and codes and practice
Investigation 1 - Conduct initial investigation
Conduct the initial investigation and scene preservation in accordance with the
relevant investigation policies and legal requirements, demonstrating support for
victims and witnesses and recognising any possible impact on the community
33 - Manage scene preservation
Take charge of the scene taking appropriate action to ensure the initial
preservation of the scene is complete, evaluate evidence, identify and pursue
possible lines enquiry as required to progress the investigation
74 - Provide care for victims and witnesses
Ensure that the necessary care for victims and witnesses is provided in an ethical
and empathic manner and in accordance with the legislation, policies and
procedures
52 - Search person(s) or personal property
Search individual(s) or personal property in accordance with the relevant
legislation, policy, procedures, whilst respecting the dignity of the individual and
being aware of the possible impact on community
Managing the 236 – Participate in meetings
Organisation
Prepare for and actively contribute within meetings in a clear, concise and
relevant manner, ensuring decisions and actions are communicated to appropriate
personnel
1072 - Provide specialist advice and knowledge
Provide specialist advice and knowledge to colleagues, partners and other
individuals and agencies to support the achievement of organisational objectives
and enable compliance with organisational policy
Personal 216 – Complete administration procedures
Responsibility
Ensure that all matters relating to the process of information are carried out in a
prompt, efficient manner and in accordance with legislation, policy and procedure
206 – Comply with Health and Safety legislation
Ensure that you show a duty of care and take appropriate action to comply with
Health and Safety requirements at all times
217 – Maintain standards of professional practice
Ensure your behaviour complies with organisational values and organise your
own work effectively to meet the demands of your role. Identify, implement and
monitor development activities to enhance your own performance
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242 – Make best use of technology
Make best use of technology in support of your role, ensuring correct operation
and compliance with organisational and legal requirements
141 – Promote equality, diversity and Human Rights in working practices
Promote equality, diversity and Human Rights in working practices by developing
and maintaining positive working relationships, ensuring that colleagues are
treated fairly and contributing to developing equality of opportunity in working
practices
127 – Provide an organisational response recognising the needs of all
communities
Build and maintain community relations by providing a service that is responsive
to the needs of all communities and by ensuring that those affected by crime
receive a fair and anti-discriminatory service
224 – Work as part of a team
Work co-operatively with team members and colleagues, contributing positively
and constructively to the achievement of team and organisational objectives
Police Operations 69 - Prepare for, and participate in, planned policing operations
Participate in police and agency-led operations, working within appropriate
authority limits and carrying out tasks necessary for the successful
implementation of the operation whilst managing risks to the operation and acting
in accordance with legislation and procedure
Other Undertake such other activities as are appropriate to the profile and grade, as may
be required from time to time
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Behaviour Area Behaviour
Working with others Respect for race and diversity – A
Considers and shows respect for the opinions, circumstances and feelings of
colleagues and members of the public, no matter what their race, religion,
position, background, circumstances, status or appearance.
Understands other people’s views and takes them into account. Is tactful and
diplomatic when dealing with people, treating them with dignity and respect at all
times. Understands and is sensitive to social, cultural and racial differences.
Teamworking - C
Develops strong working relationships inside and outside the team to achieve
common goals. Breaks down barriers between groups and involves others in
discussions and decisions.
C Works effectively as a team member and helps build relationships within it.
Actively helps and supports others to achieve team goals.
Community and customer focus - C
Focuses on the customer and provides a high-quality service that is tailored to
meet their individual needs. Understands the communities that are served and
shows an active commitment to policing that reflects their needs and concerns.
C Provides a high level of service to customers. Maintains contact with
customers, works out what they need and responds to them
Effective communication - C
Communicates ideas and information effectively, both verbally and in writing.
Uses language and a style of communication that is appropriate to the situation
and people being addressed. Makes sure that others understand what is going on.
C Speaks clearly and concisely, and does not use jargon. Uses plain English and
correct grammar. Listens carefully to understand.
Achieving Results Personal responsibility - B
Takes personal responsibility for making things happen and achieving results.
Displays motivation, commitment, perseverance and conscientiousness. Acts with
a high degree of integrity.
B Takes personal responsibility for own actions and for sorting out issues or
problems that arise. Is focused on achieving results to required standards and
developing skills and knowledge.
Resilience - B
Shows resilience, even in difficult circumstances. Prepared to make difficult
decisions and has the confidence to see them through.
B Shows confidence to perform own role without unnecessary support in normal
circumstances. Acts in an appropriate way and controls emotions.
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Other Information
Police Community Support Officer
Wiltshire Constabulary provides a 24 hour 7 day a week service therefore applicants should be prepared to be
flexible in their approach to working hours.
There is no requirement for Community Support Officers to hold a current driving licence however
Postings to a rural station may not be possible as there will be a requirement to drive to more remote
areas.
The post holder will be expected to wear a uniform at all times when on duty.
You will be required to attend all necessary and relevant training courses in respect of your employment to
ensure compliance with the policies of the Constabulary.
There will be a requirement for a number of Community Support Officers, who demonstrate the necessary
skills, to undertake further training in order to tutor newly appointed Community Support Officers.
Police Community Support Officers are subject to the Wiltshire Constabulary Support Staff Dress Code and
will wear a uniform at all times when on duty consisting of the following:-
• Cap or bowler with a blue band. The badge will display the words ‘Wiltshire Constabulary’ and
‘Community Support Officer’
• White uniform shirt
• Mid blue tie
• Mid blue epaulettes marked with ‘Police Community Support Officer’
• Navy blue fleece/pullover
• Hi-visibility jacket with a panel on the back marked ‘Community Support Officer, Wiltshire
Constabulary’
• Wiltshire Constabulary uniform trousers or skirt
• All outer uniform will carry a blue badge marked with the ‘Wiltshire Constabulary crest and the words
‘Community Support Officer’ and another badge carrying their identification number
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