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Job Description Operations Manager (PDF)

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					                                                  LifeCare Medical Services, Inc.
                                                         Job Description

Job Title:                                 Operations Manager – _______________
Department:                                Administration

Reports to:                                Corporate Director of Operations
FLSA Status:                               Exempt

Prepared By:                                 R. Reed          Prepared Date:         10/2006
Approved By:                                J. Caplinger      Approved Date:         10/2006

Employee Signature:                                                                 Date:

Supervisor Approval:                                                                Date:

Responsible for the day to day operations of LifeCare Medical Services, Inc. in Division. Maintains
adequate personnel staff to effectively fulfill contractual and community obligations for patient care in
the cities and localities covered in assigned Division. Handles all hiring, orientation, education &
training, supervision, discipline, employee relations, problem solving, and termination of employees in
Division. Responsible for the upkeep and preventative maintenance of all vehicles (ambulance or
ambulette), equipment, and facilities in Division. Does all scheduling, payroll, and approves any Paid
Time Off of employees in Division. Ensures all employees in Division are compliant with licensing,
paperwork, and certification rules. Investigates any incident, accident, complaint, or concern and
resolves situations related to event. Works with Marketing Manager in Division on public relations and
marketing issues. Develops goals, budgets, and targets for the productivity of Division. Assures all
standards are met for compliance with Ohio Medical Transportation Board, Ohio State Board of
Pharmacy, local and city codes. Provides leadership to supervisors and employees in Division.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

                     Must pass post job offer breath alcohol and drug test prior to starting assignment.
                     Must agree to random breath alcohol and drug tests per Company policy.

                Responsible for day to day operations:
                  Ensures all schedules are filled with adequate, qualified personnel.
                  All vehicles are maintained to required specifications.
                  Maintains responsible inventory management.
                  Handles any problem solving issues quickly.
                  Is a liaison to public, business acquaintances, Medical Director for LifeCare.
                  Maintains open communication with Dispatch, Supervisors, Managers, and Directors.

                Hiring, Orientation, Training, Discipline, Termination of Employees
                  Screens and Interviews applicants.
                  Requests MVR, Drug testing, fingerprint (background check) on qualified applicants.
                  Upon hiring of an individual, completes all necessary employee paperwork promptly
                    and forwards to Human Resources in Administration.
                  Ensures all employees provide and maintain proper certification for their position.
                  Provides employee orientation, training, and education to ensure excellent patient
                    care and customer service by new employees.
                  Oversees Driver’s Education and appropriate vehicle safety training.
Word/Job Descriptions/Operations Manager
                   Provides counseling, disciplines employees when necessary.
                   Handles any resignation or termination of employee in Division.

              Scheduling, Payroll, Paid Time Off (PTO)
                Handles all scheduling of employees and vehicles in Division.
                Ensures all shifts are covered.
                Maintains adequate hours for each employee.
                Regulates overtime.
                Approves any Paid Time Off.
                Provides hours for Payroll to Director of Operations each pay period.

              Vehicles & Equipment
                Maintains all necessary licensing, inspections, preventative maintenance are done on
                 any Company vehicle, equipment, or facility used in Division.
                Ensures employees maintain necessary inventory of supplies in each vehicle.
                Responsible for overseeing that crews adequately wash and wax their assigned
                Reports to Director of Safety & Health any accident or incident involving a Company
                Displays a working knowledge of equipment used in Division.

              Compliance
                Ensures each employee in Division has licensing and accreditations up to date.
                Maintains Company vehicles are compliant to standards of City, State, and Ohio
                 Medical Transportation Board and able to pass any inspection.
                Responsible for the upkeep of Company buildings in compliance with any inspection.
                Ensures any medication in inventory or on board Company vehicles are current –
                 those with expired dates are discarded.
                Ensure Medical Protocol is maintained in office and each Company vehicle in Division.

              Incidents, Accidents, Complaint
                Investigates any incident, accident, or complaint in Division.
                Communicates event to appropriate management personnel: President, Director or
                  Operations, Director of Health & Safety, Director of Patient Accounts.

              Public Relations / Community Involvement / Marketing
                Is Liaison for the Company with any affiliate from community persons, business
                 associates, or facility personnel LifeCare services or may service in future.
                Works along side Manager of Marketing in Division on marketing issues.

              Confidentiality
                Maintains strict confidentiality regarding patient information in accordance with HIPAA
                 regulations, as well as sensitive Company and employee information.

               Attends Meetings
                 Attends Company meetings, upon request.

              Goals, Targets, and Budgets
                Sets goals and targets to maintain or increase productivity in Division.
                Maintains a strict budget within the parameters set for the Division.

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              Leadership
                Provide leadership to any subordinates.
                Provide a role model of excellence for position.

              Communication Skills
                Demonstrates effective verbal communication skills when interacting with other
                 employees, patients, and customers in person or on the telephone.

This job has supervisory responsibilities of any Operations Supervisor in Division, Emergency Medical
Technicians – EMT (basic or intermediate), and Paramedics (EMT-P).

QUALIFICATIONS To perform this job successfully, an individual must be able to perform each
essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill,
and/or ability required. Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.

High school diploma or general education degree (GED). Previous managerial experience in the EMS
field preferred.

Ability to read and interpret documents such as safety rules, operating and maintenance instructions,
and procedure manuals. Ability to write routine reports and correspondence.

Ability to type and work efficiently with computer, printers, faxes, e-mails and computer software:
Microsoft Windows, Word, Excel.

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common
fractions, and decimals.

Ability to solve practical problems and deal with a variety of concrete variables in situations where only
limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral,
diagram, or schedule form.

PHYSICAL DEMANDS The physical demands described here are representative of those that must
be met by an employee to successfully perform the essential functions of this job. Reasonable
accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to stand, walk, sit, use
hands and fingers, handle, or feel, stoop, kneel, crouch, and talk or hear. The employee must be able
to lift and/or move more than 50 pounds. Specific vision abilities required by this job include close
vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT The work environment characteristic described here are representative of
those an employee encounters while performing the essential functions of this job. Reasonable
accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly exposed to heat and air conditioning
routinely found in an office environment.
Word/Job Descriptions/Operations Manager            3                                     Revised 11/07
In addition the following may be relevant if manager is an EMT or Paramedic working on ambulance or
ambulette, following the job description for that position:

 While performing the duties of this job, the employee is regularly exposed to outside weather
conditions. The employee is occasionally exposed to high, precarious places and fumes or airborne

Because essential functions of the job may cause exposure to situations associated with general
involvement in a health care service, including but not limited to exposure to AIDS, HIV, and Hepatitis B
viruses involving Risk Classification Categories 1, 2, and 3, **environmental and safety conditions will
fluctuate. To be qualified for the position a person will have the ability to work in this type of
environment, with or without reasonable accommodations, and without posing a direct threat to self or

**Universal Precautions Risk Classification Categories:
      1. Tasks may involve exposure to blood or body fluids.
      2. Tasks do not routinely involve contact with blood or body fluids, but could result in Category I
      3. Tasks do not involve any risk of exposure to blood and body fluids.

Word/Job Descriptions/Operations Manager            4                                     Revised 11/07

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