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									                                               CITY OF OCONOMOWOC
                                                  JOB DESCRIPTION

                                                POLICE DISPATCHER

REPORTS TO: Administrative Lieutenant

UNION AFFILIATION: WPPA

GENERAL STATEMENT OF DUTIES:
Performs a variety of routine duties involving police communications and clerical functions.

CHARACTERISTICS OF THE CLASS:
Employees in this class have responsibility for the operation of the City’s emergency radio system.
Monitors emergency personnel safety while on duty. These duties include routine clerical tasks. All
of the work is performed in accordance with established practices and procedures and requires
organized work patterns.

EXAMPLES OF DUTIES:
Operate emergency radio system for the City of Oconomowoc and other contracted jurisdictions;
operate phone system and 911 lines coming into the communications center; operate teletype
equipment; maintain various police records and files to include computer entry; dispatch officers to
emergency situations, along with needed fire service; take complaints and report of accidents or
violations and refer them to proper police personnel; take information from the public and ensure
routing to the proper authority; process bail money; operate department Computer Aided Dispatch
system with accuracy; operate various office machines; monitor the City alarm board for area
businesses (burglar and fire); complete related work as required; must be very proficient in multi-
tasking.

DESIRABLE QUALIFICATIONS:
Education and Experience:
Graduation from high school or GED equivalent. Some experience required (preferred if related to
radio or telecommunications. Must be proficient at typing. General knowledge of emergency
services desired.

Necessary Knowledge, Skills, and Abilities:
Some knowledge of the operation of police radios and other communications equipment; some
knowledge of police operations and functions. Ability to learn quickly, gets along well with
others, and be courteous to the public. Have to speak clearly and distinctly. Ability to remain
calm in emergency situations.

PHYSICAL DEMANDS:
The physical demands described here are representative of those which must be met by an employee
to successfully perform the essential functions of the job. Reasonable accommodations may be made
to enable individuals with disabilities to perform the essential functions.

Work is performed mostly in office settings. Hand-eye coordination is necessary to operate
computers and various pieces of office equipment.


While performing the duties of this job, the employee is occasionally required to stand; walk; use
hands to finger; handle, feel or operate objects, tools, or controls; and reach with hands and arms.
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The employee is occasionally required to sit; stoop, kneel, or crouch; talk or hear.

The employee must occasionally lift and/or move up to 25 pounds.

Specific vision abilities required by this job include close vision and the ability to adjust focus.

WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee
encounters while performing the essential functions of this job. Reasonable accommodations may be
made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderately quiet.

SELECTION GUIDELINES
Formal application, rating of education and experience; oral interview and reference check; job
related test might be required.

The duties listed above are intended only as illustrations of the various types of work that may be
performed. The omission of the specific statements of duties does not exclude them from the
position if the work is similar, related or a logical assignment to the position.

The job description does not constitute an employment agreement between the employer and
employee and is subject to change by the employer as the needs of the employer and requirements of
the job change.




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