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212-07-D08 Case Worker Job Description

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					                       Travis County Human Resources Management Department
                                          Job Description

    Job Title: Case Worker                            Job Code: 13812       Pay Grade: 13          Effective Date: 7/01/03


SUMMARY OF FUNCTION:
Determines applicants' eligibility for a variety of social services available and/or provides other social services related to
crisis intervention and short-term case management. Interviews clients, collects and completes required eligibility
documentation, determines eligibility for social services assistance and monitors client progress and usage of assistance.
Refers clients to clinical and social service provider resources. May serve as lead worker over subordinate social services
staff.

DISTINGUISHING CHARACTERISTICS:
This classification is in a series of social services classes. This class is distinguished from other social services classes
due to the eligibility-related functions and short-term case management for various clients. This class interviews clients
and collects eligibility documentation to determine appropriate social services assistance and monitors client progress
and usage of assistance. Duties also include problem-solving assistance and functioning as an advocate on behalf of
the client. This classification may require a flexible work schedule in order to meet the needs of the department.

EXAMPLES OF WORK PERFORMED:                                                                                       Essential (E)
                                                                                                                    or Non-
•     Interviews clients, collects and completes required documentation and determines eligibility for assistance Essential (N)
      based upon a variety of service regulations and procedures. Monitors and ensures contract and program
      compliance. May make home visits on an “as needed” basis for clients unable to come to the service site.          E

•     Provides basic needs counseling and problem-solving assistance or case management services for
      clients. Conducts assessment of client needs; develops casework/service plans, monitors progress and
                                                                                                                        E
      follow-up. Provides social services related to crisis intervention.

•     Coordinates with other service agencies, organizations, and vendors to provide appropriate services and
      information for clients as well as referrals. Serves as an advocate on behalf of client. Makes appropriate
      referrals to other social service, education, and/or health agencies as needed. Interprets eligibility            E
      requirements, policy, and procedure to clients, other agencies, vendors, and governmental entities.

•     Assists in contract development and monitoring.                                                                   E
•     Plans, organizes, and participates in special projects including outreach efforts, public speaking, and           E
      special activities for client. Provides education and training to clients/community.

•     May provide short and long-term case management, crisis intervention and service coordination to ensure
      maximum self-sufficiency and non-institutional living. May provide short-term independent living skills           E
      assistance and training.

•     May assist clients in obtaining vocational and employment services.                                               E

•     May coordinate arrangement for indigent burials with funeral homes, survivors and staff. Attends indigent
      burials to ensure compliance with contract.                                                                       E

•     May recruit, train and function as lead over volunteers and staff.                                                E
•     Performs other job-related duties as assigned.                                                                   N

QUALIFICATION REQUIREMENTS:
Education and experience equivalent to:
Bachelor’s degree in one of the social or behavioral sciences AND two (2) years experience in social services related work.

License:
Possession of a valid Texas Driver’s License may be required.

Preferred:
May be required to be proficient at speaking, English, Spanish and/or sign language.



                                                     Page 1 of 2                                                       7/01/03
                     Travis County Human Resources Management Department
                                        Job Description

 Job Title: Case Worker                           Job Code: 13812       Pay Grade: 13          Effective Date: 7/01/03



KNOWLEDGE, SKILLS, AND ABILITIES:

Knowledge of:
• Policies, practices, procedures and terminology of assigned function.
• Local social services, organizations and programs and the resources available.
• Federal, state and local program laws and requirements.
• Modern office practices, procedures and methods.
• Computer equipment to include word processing, spreadsheets, databases and a variety of software packages.

Skill in:
• Providing assistance to clients.
• Both verbal and written communication.
• Interviewing techniques.
• Problem solving and decision-making.
• Operating a variety of modern office equipment, including a computer.
• Referring clients to appropriate social services organizations and programs.
• Math computation.

Ability to:
• Operate a computer, including word processing, spreadsheets, databases and a variety of software packages.
• Deal effectively with persons experiencing crises and economic stress.
• Work effectively and courteously under high-pressure circumstances.
• Prepare accurate and complete records and reports.
• Demonstrate consistent, sound, and mature judgment in the effective and efficient use of human and financial
    resources.
• Manage time well and meet timelines.
• Communicate effectively.
• Establish and maintain effective working relationships with clients, County employees and officials, community
    outreach and other organizations, clinical and other social service providers and the public.

PHYSICAL/ENVIRONMENTAL FACTORS:
Physical requirements include lifting/carrying up to 25 pounds, visual acuity, speech and hearing, hand and eye
coordination and manual dexterity, repetitive motion, standing, sitting, walking, climbing stairs, bending, stooping,
crouching, kneeling, pushing, pulling, reaching, twisting, balancing, repetitive motion, driving, client/customer contact,
squatting to perform the essential functions.

         WWC: 8810                 EEO Function: 03               EEO Category: 02               FLSA Code: NE




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