Software Assurance Training Voucher Program - Operations Guide
1. Getting started in the SA Training Voucher Program
III. Tools to use
2. Reserving a Voucher
III. Cancelling a reservation
3. Redeeming a Voucher
4. Submitting an invoice for payment
III. To where?
IV. Critical invoice information
5. Reimbursement terms
6. Frequently Asked Questions
I. When do I have to reserve a voucher?
II. What exactly are Voucher days?
III. Why can't I define the number of course days in the VVR tool?
IV. What exactly are "Redemption days"?
V. What if I am asked for a course not on the SA eligible course list?
VI. Who can use a voucher?
VII. What happens is the voucher is rejected at the validate/reserve voucher page?
VIII. What if a voucher hasn't got enough days for the course the trainee wants to book?
IX. What if a customer wants to reserve two courses with one voucher?
X. What happens if I put incorrect details into VVR and need to change it?
XI. I’m delivering a customised course – what course number do I put into the VVR?
XII. Where do I go if I need support not covered in this guide?
Getting started in the SA Training Voucher Program
Active Certified Partners for Learning Solutions are welcome into the SA Voucher program at any time. The SA
Training Voucher contract is renewable biannually from 1st October.
To participate in the program you must be an active CPLS partner. Assuming this, you'll need to complete the
1. Download and print the Microsoft Learning Solutions Partner SA Training Voucher Program Agreement
2. View the reimbursement price for your country. If you have any questions regarding pricing, please contact
your Microsoft Regional Service Centre.
3. To accept the terms of the Agreement and pricing, sign the Agreement.
How? 4. Select your preferred payment method in Appendix 1 of the Agreement. Appendix 1 contains a list of
available payment methods. You must select a payment method from this list in order for Microsoft to
reimburse your for the SA courses you deliver. Some countries may only have one payment option available.
5. Mail or send via courier the signed Agreement and Appendix 1 to your Regional Service Centre. View
Microsoft Regional Service Centre locations.
Once Microsoft receives your enrolment forms and confirms you've met the program requirements, we'll set you up
with access to use the Microsoft Voucher Validation and Redemption Tool and send you a confirmation e-mail
Once you have been approved to enter into the SA Training Voucher program the Microsoft Voucher
Validation and Redemption (VVR) Tool allows you full administration of SA Training Vouchers.
You must be listed in the Unified Partner Portal (UPP) as a contact in the CPLS profile and have signed and
submitted the SA Training Voucher contract to the Regional Service Centre in order to bet set up with access
Tools to use
To access the VVR you will need to create a Microsoft .net passport.
Any issues with getting into the VVR Tool should be raised directly with the EMEA Microsoft Regional Service
Back to top
Reserving a voucher
As soon as you receive a training booking from a customer reserve the voucher in VVR against the course to
When? Note: If you don't reserve the voucher at this time and the enrolment under which the voucher was created
expires, the voucher also expires and is then, unusable.
Log into the VVR Tool using your .Net passport account.
Click on Validate/Reserve Voucher from the left hand menu
Insert Voucher number and Trainee email address received from trainee & click on Validate voucher. If the
voucher is "active" the "Reserve Training Voucher" screen appears. An "active" voucher has the status of
"assigned" and can be reserved.
Enter a course number. You should have received a copy of all current courses from your local Microsoft
Enter the course start date and end date.
Enter the cancel by date - this represents the latest date a trainee can cancel the course by.
How? Click on Reserve Voucher. You will be presented with a summary of what has been reserved on the
Note: If you wish to email confirmation of the course reservation to the trainee click on Email Confirmation at the
bottom of the screen and send an email from the VVR tool.
NB: If you need to reserve a customised course please see “I’m delivering a customised course – what course number
do I put into the VVR?” for details.
The current Microsoft Learning Solutions partner program terms and conditions apply to SA Training Voucher Program
classes, including Microsoft Learning Solutions partner class cancellation policies and trainee class cancellation rules.
Trainees have two options for cancelling a training reservation:
1. A trainee may contact the Microsoft Learning Solutions partner to indicate he or she can no longer attend the
class. The Microsoft Learning Solutions partner then cancels the student's reservation for the class by using
Cancelling a the Microsoft Voucher Validation and Redemption (VVR) Tool. Local cancellation policies apply.
reservation 2. The trainee may contact his or her training administrator, who can use the Software Assurance Benefits tool
to revoke the student's reservation for the class before the course cancellation date established by the
Microsoft Learning Solutions partner. The trainee or training administrator should also notify the Microsoft
Learning Solutions partner directly about this cancellation.
If the class cancellation date has already expired, the trainee must contact the Microsoft Learning Solutions partner
directly to cancel his or her place in the class. Local cancellation policies apply.
Back to top
Redeeming a voucher
On or after the first day of a training course reserved in VVR has started you can redeem a voucher on VVR
Redeem your voucher before submitting an invoice for payment - the invoice number on the redemption
screen in VVR must match the invoice number in the physical voucher.
Vouchers expire 180 days after creation - therefore, ensure you reserve vouchers as soon as receive a
booking for the training.
Log into the VVR Tool using your .Net passport account.
Click on Redeem Voucher from the left hand menu
Insert Voucher number or search criteria for when the course started & press OK. A voucher or list of
vouchers will be returned on the screen.
Tick the voucher to be redeemed & insert the invoice number in the invoice field. Important! This invoice
How? number must match the invoice number on the physical invoice you will submit to for payment.
Click on Redeem Selected Vouchers
When asked to confirm that you want to redeem the selected vouchers validate the vouchers selected and
click OK. You will be shown a voucher redemption confirmation screen with voucher details.
Back to top
Submitting an invoice for payment
SA Training vouchers must be redeemed and invoices sent to Microsoft within 60 days of delivery of the training
Once you have generated your invoice & redeemed the voucher using your invoice details, print out the list of
How? redeemed vouchers from the VVR voucher activity report for each voucher you are submitted as part of your invoice.
o Microsoft Ireland Operations Ltd.
o Atrium Building Block B
o Carmen Hall Road
Address o Sandyford Industrial Estate
o Dublin 18
All invoices with VVR screen printouts for every voucher being invoiced should be sent by post or courier only to:
Microsoft Ireland Operations Ltd
Postal c/o Microsoft SA Training Voucher Program
Address An der Autobahn 2
Critical details required to ensure invoices are processed without delay:
Invoice number against voucher on VVR must match the number on the physical invoice
Microsoft VAT Registration Number (if required for your country, please see attached list)
If your invoice does not include local VAT, the invoice should include Microsoft Irelands Irish VAT
registration number. The VAT number for Ireland is IE 8256796U
If your invoice includes local VAT, the invoice should include Microsoft Irelands local VAT registration
number. Please find VAT for your country in the list below:
EU COUNTRIES WHERE MIOL IS VAT REGISTERED
Location MIOL VAT No.
Austria ATU 44846609
Belgium BE 0463672470
Czech Republic CZ 680473475
Denmark DK 20812842
Estonia EE 100907951
Finland FI 14725352
information France FR 00419423728
Germany DE 192876773
Greece EL 098124398
Hungary HU 26952378
Ireland IE 8256796U
Italy IT 12489740154
Lithuania LT 100001021213
Netherlands NL 806702242B01
Portugal PT 980152267
Slovakia SK 4020106244
Sweden SE 502052130701
UK GB 639237322
NON EU COUNTRIES
Norway NO 979920237 MVA
South Africa 4060177898
Voucher number (s) must be listed on the physical invoice with details of training days redeemed for
Reimbursement rate per day listed on the invoice for training days must match reimbursement rate for
your country & be listed i the reimbursement currency applicable to your currency
Invoice date must equal or be later than the date of the 1st day of the course listed for the voucher
Include tax/vat rate and amount (if applicable) on the invoice
Include total number of redemption days & total monetary amount being claimed for all vouchers
on the invoice
If you selected all reimbursement payments be made by wire transfer you will also need to provide the following
wire instructions on your invoice:
Name of account owner
Name of bank
International swift code
IBAN Account Number
(Bank Account Number if no IBAN account number is provided in your country) Back to top
Microsoft will reimburse against correctly submitted invoices within 60 business days of receipt of an invoice where
the voucher has been redeemed.
Reimbursement payments will be made either by wire transfer or cheque. The method of payment is determined at
the time you sign your SA Training Voucher annual agreement (appendix 1) Back to top
Frequently asked questions
The course start date must be recorded against a voucher in the VVR tool before the expiration
When do I have to reserve a date of the voucher.
voucher? Training vouchers expire 180 after creation if they have not been reserved with a course start date
within this timeframe.
What exactly are Voucher These are the number of training days assigned to a trainee when the voucher is created.
days? This may be more or less than the required number of days for a course (course days)
When entering the course number and version on the Reserve Training Voucher screen, the Course
Why can't I define the number
Days will default based on the course selected since each course has a predefined number of
of course days in the VVR tool?
course days associated.
This is the number of days the CPLS will be paid for by Microsoft. It is equal to the number of
If a voucher has the same number of days as the course days, then voucher days =
course days = redemption days.
What exactly are "Redemption If a voucher has more training days than required for the course, the redemption days will
days"? equal the course days but not the voucher days. In this case the CPLS will be paid for the
number of redemption days, not the number of voucher days.
Unused training voucher days are automatically credited back to the trainee's organisation and can
be assigned in another voucher at a later time.
What if I am asked for a If a trainee requests that a CPLS accept a voucher for a course not on the approved course list, the
course not on the SA eligible partner should confirm vouchers can only be paid against eligible courses and refer the trainee
course list? back to their Company Training Administrator.
Only the named trainee on the training voucher is entitled to use the training voucher. Training
vouchers are not transferable between trainees.
Who can use a voucher?
If a Training Administrator in the End user company needs to assign training days to another
employee the original voucher must be revoked and a new voucher created for the new trainee.
If the trainee provides an incorrect Voucher number of email address the voucher will be rejected.
What happens is the voucher
The trainee must contact their Training Administrator to verify the assigned information is correct.
is rejected at the
The reservation of a voucher can only proceed with a valid voucher number and matching trainee
If a voucher assigned to a trainee has fewer days than the course they wish to attend you should
What if a voucher hasn't got notify the trainee that they do not have sufficient voucher days to pay for the class.
enough days for the course the
trainee wants to book? The Trainee can arrange alternative payment for the outstanding course days not covered by the
voucher or request a new voucher for the course from their Training Administrator.
Only one course may be booked against each voucher. If a trainee wants to book more than one
course with you they need to provide an equivalent number of training vouchers.
When you reserve a course against a training voucher the VVR tool records the number of training
days being reserved.
What if a customer wants to
reserve two courses with one Unused training voucher days are automatically credited back to the trainee's organisation when
voucher? the CPLS has been paid for the redemption days. These training days can then be assigned to a
trainee in another training voucher at a later date.
Note: Reimbursement payments will only be made against valid voucher redemption information
(including course details) as recorded in the VVR tool.
In the unlikely event that incorrect details have been entered and submitted into either the
What happens if I put incorrect reservation or redemption screen in VVR please contact your Microsoft Regional Service Centre.
details into VVR and need to
When reserving customised courses sue the following course numbers and versions to indicate the
duration of the course:
I’m delivering a customised 7051 1 day
course – what course number 7052 2 day
do I put into the VVR? 7053 3 day
7054 4 day
7055 5 day
If you have a questions about any of the following please contact the Microsoft Regional Service
How to use the VVR tool
Status of your payment (if longer than 1 month from when you submitted your invoice)
Clarification on reimbursement rate for your country
Where can I go if I need Clarification on Program rules
support not offered in this
guide? If you have questions about any of the following please contact your local Microsoft representative:
Feedback on program rules or policy regarding SA Training Voucher Program
Feedback on improvements we could make to the program
Guidance on how to market your status as an SA Provider
Clarification on Program rules
Back to top