Customer Service Associate Resume Sample - DOC by mplett

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									JESSE KENDALL
123 Elm Street  Derry, NH 03038  603-555-5555  jkendall@notmail.com


OUTSTANDING CUSTOMER SERVICE PROFESSIONAL
Committed to exceptional customer support and performance excellence

Results-driven professional with extensive technical, customer service, and troubleshooting experience.
Expertise handling high-profile initiatives and critical technical projects for customers. Customer-centric and
collaborative approach. Excel in team environments and working independently.


CUSTOMER SERVICE EXCELLENCE
ABC NATIONAL AIRLINES
Customer Service Associate (20xx – 20xx): Provided exceptional customer service in the areas of ticketing,
check-in, and baggage. Maintained passenger satisfaction. Assisted in ramp operations, flight setup/closeout,
and gate functions. Served in the additional role of Ground Security Coordinator: Monitored safety of aircraft
and maintained full adherence to Federal Aviation Administration safety guidelines. Prepared aircrafts’
weight and balance documents. Loaded/unloaded aircraft freight and operated ground equipment.
 Posted daily operational statistics to increase awareness and maintain focus on station and company goals.
 Played instrumental role in team recognized for exceeding corporate goals for on-time performance
  and customer satisfaction levels.

BCD LABOR, INC.
Customer Service Associate (20xx – 20xx): Led a team of four in coordination, payment, and dispatch of over
100 employees each day. Recruited, hired, and supervised the temporary workforce and in-office staff. Built
immediate rapport and new business through cold calls. Processed workers’ compensation cases.
Administered safety and drug compliance courses. Conducted on-site client visits to ensure complete
satisfaction and maximize business opportunities.
 Earned the organization's Club Award for billing $70,000 in one week.
 Expanded business by 30% and grew from 15 companies to 60.

CDE PIZZA
Customer Service Associate (20xx – 20xx): Report to the General Manager; oversee entire store operations and
assist in supervision of employees in all aspects of the job, including training on proper use of computer
systems, store policies, and procedures. Delegate tasks and provide quality customer service in a highly
energetic and busy environment. Operate the cash register, effectively answer phones, and open/close
restaurants in various locations. Promote sales through development of advertising and direct marketing
campaigns. Process orders and bank deposits.
   Increased revenue by implementing a marketing program to promote business in hotels.
   Improved delivery efficiency by designing a mapped route for drivers.
   Effectively handled customer relations and complaints, and provided quick problem resolution.
   Received the Driver of the Year Award for Outstanding Service.


ADDITIONAL
Portfolio of over 30 client testimonials
High School Diploma, XYZ HS, 20xx
Creating a Compelling Cover Letter
A powerfully written cover letter is necessary to land most interviews and ensure job search success. When an advertised
position creates a pile of 100+ resumes, it becomes the responsibility of the hiring personnel to shortlist the applications.
Resumes without cover letters are usually the first to go, followed by the ones with poorly written cover letters. Avoid this
fate by following these effective strategies:


Address your cover letter appropriately:
Be sure that you get the name of the hiring manager before sending your resume, and address the letter to that individual.
The proper greeting will be either “Dear Mr. (Smith),” or “Dear Ms. (Smith).” Avoid using Miss or Mrs., and do not address
your letter to “Dear Sirs,” as it is considered inappropriate. If you are unsure of your contact’s gender, address them by
their first and last name, as in “Dear Pat Smith,” to avoid an embarrassing mistake. If you don’t know the name of the
hiring manager, simply use the greeting “Dear Hiring Manager,”– it’s clear, to the point, and gender neutral.


Get to the point in your opening paragraph:
One of the most common interviewing questions employers ask is “Why should I hire you among other candidates?”
Provide an answer to that question right off the bat in your opening paragraph. This is a very important section because it
is the first thing the employer will read. It must be powerful and make an immediate impact. Be sure sell yourself and your
unique abilities. Do not use a generic opening paragraph that can apply to any Tom, Dick or Harry.
Every line should sell you, so use aggressive language here and throughout the rest of your cover letter. For example,
instead of writing “My background is in finance management, making me well-suited for your advertised Corporate
Finance Director position.” you can write “A background in finance management and a proven record of developing
effective strategies that drive revenue, growth and shareholder value make me a strong candidate for your advertised
Corporate Finance Director position.”


Show your interest and sell your accomplishments in the body of the letter:
In this section, you need to show your interest in the job and the company. Research is a key ingredient to a successful
job search. The more you are able to demonstrate your interest and knowledge about a company, the better your chances
are to secure an interview. Get to know the company’s mission and new corporate initiatives, and tell them how you can
help them meet their objectives or resolve their problems. Praise the company for public recognitions or recent
accomplishments. The employer will surely take notice of your active interest.
Use “I” and “my” sparingly. Try not to use these words more than six times in your cover letter. You need to focus on what
you will bring to the company and how you will help them improve their profitability. Too much use of the word “I” will also
make your letter look elementary and poorly written.
For executive-level candidates and professionals with substantial achievements, a bullet point format is often the most
effective and efficient way to highlight accomplishments. If you fall into this category, be sure to keep the bullet point
statements unique and fresh. Do not copy and paste the exact same phrases from the resume as it will make you look
lazy. All sentences and achievements transferred from the resume should be rephrased.


Close your letter with a strong paragraph:
In the closing paragraph, you need to address several issues. At the very least, you need to ask for the interview and
provide contact information. This is also the ideal place to mention your salary requirements (if the employer insists on it),
or your desire to relocate.
To demonstrate your drive and interest, mention that you will call within a week to follow up. This is a great way to ensure
the resume was successfully received, and it creates an opportunity to establish a dialog. However, do not mention this in
your cover letter if you do not intend to follow up.

In summation, an aggressive and dynamic cover letter will help you stand out among the competition. Remember that the
goal is to market yourself – not to compose a dull biography.

								
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