Sample Welcome Letter or Email
Welcome to the ______ chapter of IIE. We’re happy to have you as a
member, and look forward to meeting you soon.
In addition to the benefits you receive as a member on the national level,
there are several local activities in which you may be interested. Our events
include plant tours, lectures, professional development courses, Engineer
Week activities, and social gatherings each year. Attached is a copy of our
latest newsletter with details.
Our next gathering is _______. I hope to see you there.
PS: If you have any questions regarding our local IIE activities, please don’t
hesitate calling me at ____ or drop me an email at _____.
Sample Phone Script to Welcome New Graduates to Your Chapter
A phone script must be conversational to work. The script below provides
structure to guide you through the process, and give you an idea of what this
kind of call sounds like.
Good morning/afternoon/evening: May I speak to John Doe?
John, this is Frank Smith, from your local IIE chapter. I just called to
welcome you to the ____ chapter, and see how things are going. Do you
have a few minutes?
Are you new to this area? How do you like it? Are you finding everything
You work at XYZ firm, I see. What do they have you working on there?
Some of our other members work there, too. Have you met_____ yet?
If there is any way I can help you, with work, or with finding things in the
area, just let me know. I can be reached at _______, email:
I’m also sending you a notice about our next event. It’s a _______ at
You can also check our local web page at ________ for details of what we’re
It’s been nice talking to you. I’ll check back with you in a few weeks to see
how things are going. I hope to meet you soon at one of our events.
Sample Retention Letter
I am concerned that we have not received your IIE membership renewal.
As a member, you have the opportunity to interact with others having the
same goals and interests. There are many benefits even for those who can’t
attend Society activities, such as the Industrial Engineer magazine, IIENet,
jobs database, conference & seminars, resource library, ask the expert, and
much more. There is also the satisfaction of belonging to a Society whose
members are working for the betterment of the profession at every level
around the world.
If you would like more details on our local programs, please call me at
__________or email me at _____________.
Don’t let your membership lapse. To renew your membership today, call the
Member Services Department at 1-800-494-0460 or renew on-line at
PS: If you have already renewed, please disregard this letter.
Sample Retention Email
Subject line: A message from your IIE Chapter president
You need IIE to help you keep up with all the latest technology and
engineering news – and IIE needs you to support its programs to educate
students in engineering, in continuing to enhance the industrial engineering
profession as it makes the workplace more productive, etc. These activities
are only a small part the IIE’s activities on behalf of engineers everywhere.
You can keep your career on track and support the industrial engineering
profession simply by renewing your membership today.
To renew your membership, call the Member Services Department at 1-800-
494-0460 or renew on-line at www.iienet.org
PS: If you have any questions about our local IIE activities, please call
______ or email me at _________.
Sample Dropped Member Phone Script
Hi, is this _____? This is _______, the chair of your local IIE Chapter.
I’m calling today because I see that you haven’t yet renewed your IIE
International membership. I hope its just an oversight on your part,
because we need members like you to keep our Chapter going strong.
Perhaps you’re not aware of all the benefits you gain by being a member –
technical information, the IIE career center, and Industrial Engineer
magazine, just to name a few. It’s a good investment in your career – just
the local networking opportunities alone make it worthwhile.
If the answer is yes: I’ll send it in immediately
You can renew online at www.iienet.org or by calling IIE toll free number at
800-843-2763. Thank you – and I look forward to seeing you at our next
If answer is that they are unemployed
Are you aware that your dues can be waived for six months, if you request
it? That way you can still get the benefits while you are searching for a new
position. To request the dues waiver, simply email the IIE membership
department at firstname.lastname@example.org and explain your situation. They will contact
you from there. I’m glad that you decided to renew – and I look forward to
seeing you at our next event.
If answer is: I’m still not interested.
May I ask why you decided not to renew?
I’m sorry that you feel that way. I know other members of our Chapter that
felt that way until they found that the benefits really helped them in their
If you like, I can send you the next few Chapter newsletters so that you can
see what we’re up to locally.
Anyway, thanks for taking the time to speak with me today, and I hope that
you will reconsider membership at some point.
(Collect answers and let the membership department know why members
are not renewing. Please email responses to email@example.com)