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Though Brigham Young University’s (BYU’s) Religious Education Computer Support maintains more than 300 PCs, only one full-time person, with a few additional part-time personnel, oversees the operation. The IT systems administrator expects reliability and high functionality in the organization’s chosen technology. He also needs solutions that can provide headroom to accommodate the department’s future growth. Part of the answer was found with the migration to Windows Vista.
Windows Vista Customer Solution Case Study Windows Vista Helps Bring Reliability and Increased Functionality to University Even though I‟m responsible for all Religious Customer: Brigham Young University, Religious Education Computer Support Education IT, I seldom pay much attention to the Web Site: www.byu.edu operating system. I don‟t have to worry about Customer Size: 8 PCs Country or Region: U.S. West Windows Vista. It just works.” Industry: Education Richard Crookston, Systems Administrator, BYU, Religious Education Computer Support Customer Profile: Owned and operated by the Church of Though Brigham Young University’s (BYU’s) Religious Education Jesus Christ of Latter-Day Saints, Brigham Computer Support maintains more than 300 PCs, only one full-time Young University‟s Religious Education Computer Support oversees the IT needs of person, with a few additional part-time personnel, oversees the the college‟s religion department. operation. The IT systems administrator expects reliability and high Software and Services: functionality in the organization’s chosen technology. He also Windows Vista Enterprise needs solutions that can provide headroom to accommodate the Windows Vista Business Microsoft Office Professional 2007 department’s future growth. Part of the answer was found with the Microsoft Windows Server 2003 migration to Windows Vista. Business Needs products and features that can streamline When one small IT department supports a solutions to user needs. network of hundreds of computers, reliability and ease of use are the watchwords. Richard Solution Crookston is the only full-time computer Instant Search support employee for BYU Religious With the Instant Search feature in Windows Education. With the help of a few part-time Vista, users can find virtually anything on employees and volunteers, his eight-PC their PCs with fast-as-you-can-type office must work with hundreds of users and performance. To find a specific file, help desk personnel. Hardware and software application or Internet Favorite, users simply headaches are not welcome, so choosing open the Start menu or press the Windows and purchasing the right products, another key and begin typing in the embedded For more information about other Microsoft task Crookston enjoys, are critical to his Instant Search box. As users type, Windows customer successes, please visit: support efforts. Crookston and his Vista instantly searches file and application www.windowsvistaexperience.com department are always on the lookout for names, metadata and the full text of all files, and it displays the search results organized by Protected Access version 2 (WPA2). Windows Instant File Access the type of asset: Programs; Vista helps users avoid connecting to “I held off using a major online search Favorites/Internet History; Files, including fraudulent wireless networks that may engine in favor of Instant Search in Windows documents and media; and Communications, appear to be legitimate hotspots but in fact Vista,” said Crookston. “It‟s integrated into including e-mail, events, tasks and contacts. are not. the operating system so I don‟t have to rely on third-party compatibility and functionality. Remote Desktop Connection Benefits The Remote Desktop Connection feature in Easy, Reliable Connections “Faculty and staff call for support and often Windows Vista Business, Windows Vista “Windows Sync Center is better than rely on me to find previously shared e-mail Ultimate and Windows Vista Enterprise ActiveSync,” said Crookston. “It‟s more correspondence,” said Crookston. “They editions enables easy remote access to any seamless, and I don‟t have to download any know Instant Search gives me the ability to resource or application that BYU‟s Religious programs. I drag, drop and go.” quickly locate the background information Education makes available. even if they can‟t. Crookston continued, “Also, the new For example, if Religious Education Computer Network Awareness feature helps me “I would hate to lose the Instant Search Support needs remote access to one of its determine whether a user is unknowingly capability,” said Crookston. “I now rely on it servers, Windows Vista enables Crookston‟s IT „sharing‟ files. I‟ve got a single place to turn every day. It would be painful to go back to office to place an icon for that server on a that off or on. old search methods.” remote desktop. Computer Support personnel just click the icon, and an automatic Terminal “Even though I‟m responsible for Religious Services Remote Program connection is made Education IT, I seldom pay much attention to back to the server over the Internet and to the the operating system,” noted Crookston. “I Terminal Server in Microsoft Windows Server, don‟t worry about Windows Vista. It just with no need for a virtual private network works.” (VPN). Simple Remote Connections Windows Sync Center “I‟ve noticed a significant improvement in The new Windows Sync Center is a convenient Remote Desktop Connection,” said central location in Windows Vista from which Crookston. “It‟s simpler. There‟s no double users can manage data synchronization log-on, and I automatically get enhanced between PCs, between PCs and servers, and security.” between PCs and devices. The importance of this capability continues to grow as the range Crookston continued, “I‟m connected of computers, devices, locations and data wherever I go, and I don‟t have to take an sources explodes. external drive with me. I also don‟t have to worry about forgetting a specific file since I Network Awareness have access to all my programs and files. Windows Vista improves the wireless network experience for home, mobile and university “Overall, staying remotely connected is PCs in a number of ways. The new Network simpler and more refined. I don‟t have as Awareness feature optimizes user programs many „drops,‟ and if the connection times for the network's changing capabilities. out, Windows Vista gets me reconnected Security of data is strengthened: Windows seamlessly.” Vista offers enhanced support for the latest wireless security protocols, including Wi-Fi This case study is for informational purposes only. MICROSOFT MAKES NO WARRANTIES, EXPRESS OR IMPLIED, IN THIS SUMMARY. Document published June 2008
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