VIEWS: 10 PAGES: 2 POSTED ON: 6/15/2010
To keep pace with ever-increasing industry demands, Tuppen Construction needed a solution to help employees increase efficiency, boost productivity, and enable remote connection to the company’s network. Microsoft® Gold Certified Partner Interprom recommended Windows Vista® Business for its time-saving search and calendar functionalities, flexible Remote Desktop Connection feature, and integrated data protection and safety features.
Windows Vista Customer Solution Case Study Construction Firm Boosts Efficiency and Customer Service with New Operating System Customer: Tuppen Construction Limited “The sooner we help the insurance companies Contact: 416-675-2244 Customer Size: 16 employees respond rapidly to their customers, the sooner people Country or Region: Toronto, Canada suffering from disaster can start to rebuild their lives. Industry: Manufacturing—Construction Partner: Interprom Inc. Windows Vista is helping us do just that.” Partner Web Site: www.interprom.com Melani Deckert, President, Tuppen Construction Limited Customer Profile Headquartered in Toronto, Canada, Tuppen To keep pace with ever-increasing industry demands, Tuppen Construction has been providing insurance Construction needed a solution to help employees increase reconstruction services for 40 years. efficiency, boost productivity, and enable remote connection to the Software and Services company’s network. Microsoft® Gold Certified Partner Interprom Windows Vista Business Windows Mobile 5.0 and 6 recommended Windows Vista® Business for its time-saving search Microsoft Server Product Portfolio and calendar functionalities, flexible Remote Desktop Connection − Windows Small Business Server 2003 feature, and integrated data protection and safety features. Hardware Sony Vaio VGN-SZ420N portable computer Business Needs Toshiba Portege M400 portable computer Since 1968, property insurance companies efficient, secure, and reliable system for HP dc5750 desktop computer across Canada have turned to estimators at transmitting insurance information back to HTC S720 Pocket PC Tuppen Construction Limited to appraise the home office. “Estimators were spending structures damaged by severe weather, fire, so much time commuting back and forth to explosions, or theft. Based in Ontario, the office to pick up and drop off files, Tuppen employees travel across the download photos from their cameras, and fill province to assess structural safety, conduct in electronic insurance claims forms that it emergency repair to prevent further damage, was negatively affecting their productivity and submit appraisals for reconstruction levels,” says Melani Deckert, President, services. The company prides itself on Tuppen Construction Limited. providing exceptional customer service and helping insurance companies respond Deckert also travels frequently to Germany, quickly to claimants. so she needed a solution that would help her For more information about other Microsoft stay connected to the office while abroad customer successes, please visit: Tuppen estimators spend the majority of and provide easy access to files stored on www.microsoft.com/casestudies their time on the road, but they lacked an the company server. Solution Tuppen uses Windows Vista on one HP Benefits Tuppen turned to IT technology partner dc5750 desktop computer and two portable Tuppen employees understand the distress Interprom Inc. for help. As a Microsoft® Gold computersa Sony Vaio VGN-SZ420N and a that is felt by those who have unexpectedly Certified Partner and Microsoft Small Toshiba Portege M400. “Based on the time lost a home or place of business. Using Business Specialist, Interprom specializes in savings and increased productivity we’ve Windows Vista, Tuppen can respond more providing IT administration, support, and seen with this initial deployment, my goal is quickly to insurance company requests consulting to small-business customers. “We to upgrade the rest of our computers thanks to improved efficiency features such know how to bridge the gap between our beginning in early 2009,” Deckert explains. as Offline Files and Folders and Instant customers’ business needs and the Search, enhanced security features such as technology that will help them achieve their One time-saving tool is the enhanced Windows Firewall, and flexible access goals,” says Gavin Steiner, President, calendar functionality in Windows Vista. “The capabilities through Remote Desktop Interprom Inc. “Tuppen has been great to interface is much more organized and Connection. work with because Melani views technology flexible than the calendar function in as an asset rather than as an expense. She is Windows XP,” says Deckert. “Plus it has the “Time savings and increased productivity are very forward-thinking when it comes to new overview feature that allows me to see the two main benefits of Windows Vista,” technology, and that has contributed greatly everyone’s appointments on one calendar. Deckert says. “Our estimators don’t have to to Tuppen’s 40-year success.” We’re able to manage our time much more waste time searching for files, which means efficiently.” they have extra time to make another three Interprom recommended a three-phase phone calls, get to the job site sooner, or add approach, beginning in 2005 with the Tuppen employees use the Offline Files and another site visit to their schedule. When we deployment of a scalable IT infrastructure Folders and Remote Desktop Connection save 10 minutes here and 10 minutes there, based on the Windows® Small Business features (available in Windows Vista it adds up quickly. Server 2003 operating system. Six months Business and Windows Vista Ultimate) to after Tuppen established the infrastructure, boost productivity while on the road. The “The sooner we help the insurance Interprom implemented Windows Mobile® 5.0 built-in Windows Firewall with Advanced companies respond rapidly to their software (and subsequently upgraded to Security feature also helps better protect customers, the sooner people suffering from Windows Mobile 6) on five HTC S720 Pocket users from malicious attacks. “I recently disaster can start to rebuild their lives,” PCs, which immediately improved productivity. used the Remote Desktop Connection Deckert concludes. “Windows Vista is “Our estimators save about an hour a day in feature during a trip to Germany and it helping us to do just that.” travel time,” says Deckert. “That’s an extra worked really well,” Deckert says. “I knew hour a day that they can devote to being in the security was great, so I didn’t have to the field, providing better customer service, worry about that; the system was stable, and and sourcing new business.” my connection was very quick.” To further improve efficiency, enhance Tuppen estimators have found the Instant security, and boost connectivity, Tuppen Search feature in Windows Vista to be a upgraded three of its seven computers to the tremendous time-saving tool. “We can type Windows Vista® Business operating system in one word into the search field and access early 2007. “The upgrade was easy and every relevant file in one place,” says integrated flawlessly with the existing Deckert. “We manage hundreds of projects infrastructure,” says Steiner. “Tuppen also at a time, so being able to search quickly for uses a third-party application for creating the information we need helps us do our insurance estimates, and it works seamlessly jobs more efficiently and provide better, with Windows Vista as well.” faster service to our customers.” This case study is for informational purposes only. MICROSOFT MAKES NO WARRANTIES, EXPRESS OR IMPLIED, IN THIS SUMMARY. Document published August 2008
Pages to are hidden for
"Tuppen Construction Limited"Please download to view full document