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Asian Pacific Building Corporation’s IT staff struggled to manage 15 servers and 120 workstations across 10 sites. Working with Total Network Support, a Microsoft® Gold Certified Partner, the company deployed Microsoft System Center Essentials 2007. This new solution is helping the company save several hours each week with automated management and remote software deployment, freeing IT staff to focus on proactive, value-adding activities.
Microsoft System Center Essentials 2007 Customer Solution Case Study Property Developer Slashes Administration Time with Powerful Management Tool ―Overall, Microsoft System Center Essentials 2007 Customer: Asian Pacific Building Corporation will save us up to 15 hours a week, so our investment Web Site: www.apbc.com.au will pay for itself within a couple of months.‖ Customer Size: 100–5,000 Country or Region: Australia Lucas Yeates, Infrastructure Engineer, Asian Pacific Building Corporation Industry: Professional services— Architecture, engineering, & construction Asian Pacific Building Corporation’s IT staff struggled to manage 15 Partner: Total Network Support servers and 120 workstations across 10 sites. Working with Total Customer Profile Network Support, a Microsoft® Gold Certified Partner, the company Asian Pacific Building Corporation specializes in commercial property deployed Microsoft System Center Essentials 2007. This new development in Melbourne, Australia. It solution is helping the company save several hours each week with has 10 offices and approximately 120 employees, supported by a two-person IT automated management and remote software deployment, freeing department. IT staff to focus on proactive, value-adding activities. Software and Services Business Needs department because we were so snowed Products Asian Pacific Building Corporation (APBC), under with work,‖ says Lucas Yeates, − Microsoft® System Center Essentials based in Melbourne, Australia, has grown Infrastructure Engineer at APBC. ―We had 2007 from a family-run construction business that difficulty being proactive. If someone’s PC started in 1867 to a modern, innovative was running slowly, sometimes they wouldn’t property development company. It pioneered tell us about it until one day they would the award-winning Business Network switch it on and it wouldn’t work. Then they Precinct in Melbourne—a commercial office would ask us why we hadn’t fixed it. district with a variety of businesses interacting in a vibrant work environment. ―Similarly, our server maintenance processes were almost entirely manual. We With 120 staff located across 10 different had some tools for checking server logs, but offices, including one call center, APBC’s two that was about it. We didn’t find out about IT-support employees were kept very busy issues until they were big problems.‖ attending to the needs of 15 servers and 120 workstations. APBC used Microsoft® Windows Server® For more information about other Microsoft Update Services to automate software customer successes, please visit: ―Our main problems were PC performance updates, but all of its other technology www.microsoft.com/casestudies issues and slow response times from the IT support processes were manual. ―We started looking at management software, database software and Microsoft Exchange Remote management. IT staff no longer but the products on the market either didn’t Server 2003. need to travel to remote offices when do enough or were too expensive,‖ says updating computers or installing software. Yeates. ―There was a huge gap between the ―System Center Essentials sends me daily e- These tasks used to take up to 40 hours technology aimed at large enterprises and the mail reports that keep me up to date with each month, but are now reduced to as few small-business products that had limited the status of all our IT systems,‖ says Yeates. as 10 hours. ―I don’t have to drive to other scope and capabilities.‖ ―It tells me if there are issues with PCs or offices and manually install software potential problems with servers. It also anymore,‖ says Yeates. ―I can just click a Solution makes recommendations where there are box, and when they switch on the computer Working with Microsoft® Gold Certified Partner things we could be doing better.‖ the next morning, the application or update Total Network Support, APBC participated in is installed.‖ the Rapid Deployment Program for Microsoft Following the success of this pilot, the System Center Essentials 2007. company decided to implement the Time to be proactive. APBC’s IT staff now management software across its entire have more time to provide responsive user Specifically designed to meet the needs of technology infrastructure, a project that was support, perform proactive maintenance, midsize businesses with up to 500 computers underway in May 2007 with completion and focus on value-adding work. ―With more and 30 servers, System Center Essentials expected by the end of June 2007. time up our sleeves and all our alerts provides a unified environment for IT centralized into a single, easy-to-use professionals to proactively and efficiently Benefits interface, we are now aware of and can manage their IT systems. Significant time savings. System Center attend to issues before they become big Essentials has delivered meaningful time problems,‖ says Yeates. Starting in March 2007, APBC conducted a savings in technology management tasks pilot project, using the package to manage 7 such as server and desktop monitoring and Powerful tools for midsize business. System servers and nearly 40 workstations across remote management. This has allowed the IT Center Essentials combines the functionality different departments and locations. department to proactively focus on other of enterprise-level products such as tasks. Microsoft Operations Manager 2005 and ―We knew APBC had a sizeable infrastructure Microsoft Systems Management Server and were looking to reduce the complexity of By automating tasks such as server and 2003 in a single interface. ―This package managing it,‖ says Loryan Strant, Senior desktop management and software gives us the capabilities we need from Systems Consultant at Total Network Support. distribution, System Center Essentials saves Microsoft’s high-end systems management ―They instantly recognized it could help them time and effort for APBC’s IT department. tools without breaking the bank,‖ says control their IT environment.‖ Server maintenance tasks that used to take Yeates. four hours each day are now completed in System Center Essentials allows the IT team less than an hour. Installing applications Table 1: Monthly Hours for IT tasks Before to publish applications to workstations as over the network has halved the amount of and After System Center Essentials 2007 easily as selecting a checkbox. Once time spent on application distribution. Time Task Before After saved published, these applications are uploaded Server, 60–80 20 66–75% over the network and installed on each ―Overall, Microsoft System Center Essentials desktop, and workstation the next time they are restarted. 2007 will save us up to 15 hours a week, device which means our investment will pay for monitoring The systems management tool took over itself within a couple of months,‖ says Software 15 7.5 50% distribution system update and patch management from Yeates. ―Before putting the system in, we Microsoft Windows Server Update Services. It estimated it would take us 50 hours to roll Branch office 40 10–15 63–75% support also monitors the health of APBC’s servers, out the 2007 Microsoft® Office system including Microsoft SQL Server™ 2000 upgrade, now it will take less than a day.‖ This case study is for informational purposes only. MICROSOFT MAKES NO WARRANTIES, EXPRESS OR IMPLIED, IN THIS SUMMARY. Document published May 2007
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