Mel L. Chandler
2351 Stanley Avenue (562) 494-7191 (H)
Signal Hill, CA 90755-381 (562) 276-3375 (C)
E-mail: email@example.com (562) 684-4164 (F)
Seeking a position with a company that has room for growth, part of a great team, opportunities
for training and will allow me to apply my skills.
SUMMARY OF QUALIFICATIONS
Multiple Project Management Speak/Read/Write Spanish and Russian
Learn new technology quickly. Troubleshooting
Exceptional end user support Monitoring
Customer communication skills Linux proficient
2007-Present Yum! Brands, Inc. (A&W Restaurants, KFC, Long John Silver, Pizza
Hut, Taco Bell), Irvine, CA
Upgraded 6500 company and franchisee stores with VPN over ADSLoPOTS, Cable, or 3G-
EVDO cellular adding redundancy (VSAT failover), policy based firewall, IDS/IPS, multiple
VLAN support, split tunnel, 802.11 b/g wireless with WPA-PSK encryption; Contributed
with Taco Bell achieving and maintaining PCI compliance; Documented store network;
Trained IT department in Networking/Security
Served as network subject matter expert, project management, acted as liaison between Taco
Bell IT teams and Yum! Brands IT teams, managed QA in testing of POS
terminals/appliances/applications, DVR’s, and new technology, performed protocol analysis
of POS SSL transactions (Wireshark), monitored POS and web applications for latency or
other connectivity issues (Spectrum, Solar Winds, Smokeping, NetQoS, NTop, Cacti,
Splunk, Unicenter, eHealth, MRTG), designing/planning network
topology/technology/change management, managing two broadband vendors and the NOC’s
connected to 6500 company and franchise stores, generating reports and managing (2)
Packeteer (Bluecoat) PacketShaper 10000, managing (2) F5 BIG-IP 3600 web accelerator,
supporting 4 pairs of Cisco ASA 5580 firewalls running HSRP, (2) Catalyst 6509 switch
routers using EIGRP, (20) Aironet 1232AG, (12) 4506 switches, (3) 7206VXR routers, (16)
node WAN running BGP over MPLS.
2004- 2007 Canon Business Solutions, Inc. - Canon USA, Inc., Gardena, CA
Deployed (10) NetWare 6.5 servers (Dell Power Edge 2800), (2) Silkworm 400E fiber
switches, (2) VMWare hosts (Dell Power Edge 2950) with 1.5 TB Fiber SAN (EMC 2
AX150), Cisco IDS/IPS 4210 v5.x, Cisco IEV and (2) Linux Fedora Core 7 monitoring
servers (MRTG, NW-MRTG, SmokePing, NTop, OpenNMS, Mediawiki, Splunk,
WebHelpDesk, Apache, Tomcat, MySQL, PostgreSQL, NMap, Ethereal/Wireshark,
Maintained corporate HQ (1000 users), and eleven satellite offices (two site to site VPN over
DSL) and WAN (DS3 PPP/ATM/IMA/MPLS/BGP/ISDN BRI), (2) Cisco 6509 core
switches, (19) 3750, (2) 3725, (1) 3661, (1) 2621XM, (2) 871, (6) Orionoco/Proxim WAPs
(AP-4000, AP-2000, (15) NetWare 6.5 servers (five VMWare), (12) Windows 2000/2003
servers (2 Virtual Machines), (2) Linux Fedora Core 7 servers, Dell OpenManage 5.x, HP
Systems Insight Manager 4.x & 5.x, What’s Up Gold.
Mel L. Chandler – (562) 494-7191 (H) pg. 2
2004 BNFY, Los Angeles, CA
Implemented Cisco IDS-4215 v4.1, IDS Device Manager (IDM), VMS/IDS Management
Console (IDSMC), IDS Event Viewer v4.1 (IEV), Threat Response 2.x and Vulnerability
probe (Nessus, NMap, Ethereal, Snort & MRTG on Red Hat 9.0).
Supported servers (Windows NT 4.0 Server, Windows 2000 Advanced Server, Windows
2003 Enterprise Edition), Exchange 5.5/2003, Citrix MetaFrame XP, switches (Catalyst
5500, 3500, 2900), routers (Cisco 2500, 2600, 7206VXR), firewall (Watch Guard Firebox
1000), IDS/IPS (Cisco 4215); Microsystems DocXchange document conversion from Word
Perfect 6 & 10 to Word 2003; Interwoven iManage suite Desksite 8.x and Mailsite 8.x;
Compulaw Vision docketing system running on SQL server 2000.
2003- 2004 LA County – Office of the Assessor, Los Angeles, CA
Supported 50 HP/Compaq servers running Windows NT 4.0/2000/2003, Exchange 5.5, SMS
2.0/2003, 1000+ clients at main site, 50-200 clients at each of five satellite sites, workstations
running Windows NT 4.0/2000/XP. Applications supported include Outlook 98/2000/XP,
Office 97/2000/XP, Symantec Anti-Virus Enterprise Suite 8.x/9.x, and custom applications.
2000- 2003 PMI – Delta Dental, Cerritos, CA
Deployed two remote offices (Maitland, FL & Irving, TX) including servers and network,
implementing enterprise wide network monitoring & notification enterprise wide through
Compaq Insight Manager, BMC Patrol and Cabletron (Aprisma) Spectrum.
Multiple project management (Windows 2000/ADS migration, cc:Mail to Exchange
migration, Disaster Recovery, Backup/Recovery for all network devices, Satellite offices,
Expanded Exchange with multiple sites and Exchange server rebuild, Websense
implementation, HIPPA standards planning, Vendor testing and implementation, Asset
Inventory) utilizing change control process and providing third level support for (6) NetWare
4.11/4.2 servers (2 SFT III servers), (20) Windows NT 4.0 & (5) Windows 2000 Advanced
servers running Exchange 5.5, Internet Information Server 4.0, Proxy Server 2.0, Citrix Meta
Frame 1.8, SQL Server 7.0 & 2000, ArcServeIT 6.x, NetShield 4.x, GroupShield 4.x, NDS
for NT 2.01, (3) Cisco 500 Series PIX, (10) Cisco 3600 series routers, (3) Cisco 2600 series
routers, (3) Cabletron (Enterasys) Smart Switch Router 8600, (7) Cabletron (Enterasys)
Smart Switch 6000, and (4) Shiva LanRover 4/E. Supported five separate networks,
Production, Development, Production Testbed, Integrated Services Testbed, and DMZ.
1994-Present Chandler Communications, Signal Hill, CA
Owner and Operator
Networking/Security consulting for small and medium sized businesses. Technical support
via remote control, telephone, E-mail, or on site. Installation, upgrade, configuration, and
troubleshooting of routers, firewalls, IDS, VPN’s, switches, servers, and network appliances.
Network design & implementation, VLAN creation/management, IOS upgrades, ACL
management, DMZ design/management, PAT/NAT configuration, anti-virus management,
and security strategy.
1990- 1994 United States Navy, Norfolk, VA
Sonar Technician Submarines, Third Class (Submarine Service)
Experienced in Network Operating Systems (NetWare 3.1x, IntraNetWare 4.x, Netware 5.x
Mel L. Chandler – (562) 494-7191 (H) pg. 3
& 6.x and Windows NT Server 4.0, Windows 2000 Server and Windows 2000 Advanced
Server, Windows 2003 Enterprise Edition, and Linux Red Hat 7.x-9.x, Fedora Core 1-11)
installation, upgrading, patching, maintenance, troubleshooting, and administration.
Knowledgeable of design, implementation, administration of directory technologies:
Microsoft Advanced Directory Service (ADS), Novell Directory Services (NDS),
Lightweight Directory Access Protocol (LDAP)
Experienced with Internetworking Operating System: Cisco IOS (v11.x-12.x), PIX OS
(Finesse) 6.x, Adaptive Security Appliance 5500 series (ASA)
Experienced with Intrusion Detection Systems/Intrusion Prevention Systems (IDS/IPS):
Cisco 4210, 4215 (4.x-5.x), VMS/IDS Management Console (IDSMC), IDS Device Manager
(IDM), IDS Event Manager v4.1 (IEV), Threat Response (2.x) and Snort (2.x & 3.x)
Experienced with firewalls, routers, switches, hubs with various vendors including 3COM,
Cisco, Enterasys (Cabletron), Hewlett Packard, Linksys, NetGear, Netopia, SonicWall
Wireless technology experienced w/ 802.11A/B/G/N and Bluetooth.
Experienced in server processes such as VMWare 2.x-3.x, Apache (1.x-2.x), Tomcat (4.x-
6.x), Microsoft SQL (7.x-2000), MySQL (4.x-5.x), PostgreSQL (8.x), Microsoft Internet
Information Server (4.x-6.x), , Exchange (5.5, 2000, 2003), Citrix Metaframe (1.8, XP),
Mediawiki (1.x), WordPress, Novell NDS for NT (all), NDS Corporate, eDirectory
Experienced with Point of Sale (POS) applications, protocols and PCI compliance.
Experienced with network appliances: Packeteer (Bluecoat) Packetshaper 10000 for QoS
prioritization and reporting, F5 BIG-IP 3600 web accelerator
Experienced in the following Protocols: TCP/IP, IPX/SPX, NetBEUI, NetBIOS, DHCP,
HTTP, HTTPS, IPP, POP3, IMAP, SMTP, SFTP, FTP, FTPS, TFTP, Telnet, SSH, NTP,
SMB, NCP, SNMP, RMON, CDP, STP, RIP, OSPF, EIGRP, BGP, TACACS+, RADIUS,
MPLS, and NetFlow.
Experienced with PKI, VPN, & encryption technology: PGP, GnuPG, L2TP, PPTP, SSL,
TLS, IPSec, 3DES, MD5, RSA, KEA, AES, RC2, RC4, SHA, IKE, WEP, WPA & WPA2.
Experienced with network monitoring and analyzing software and equipment: Fluke LAN
Meter, HP One Touch, Dolchi Sniffer, NAI Sniffer 4.x, Compaq Insight Manager 6.x-7.x,
HP Systems Insight Manager 4.x-5.x, What’s up Gold 10.x-11.x, MRTG 2.x, SmokePing 2.x,
NTop 3.x, OpenNMS 1.x, Snort 2.x-3.x, Nmap 3.x-5.x, Nessus, Ethereal 0.x, WireShark
0.x-1.x, Splunk 2.x-4.x, Aprisma Spectrum 7.x, and NetQoS.
Experienced with LAN infrastructure including Fast Ethernet (10/100Base-T), Gigabit
Ethernet (1000Base-T), FDDI, and Wireless.
Experienced with WAN infrastructure including Frame Relay, ISDN PRI/BRI, ATM, DSL,
VSAT, EVDO, DOCSIS, DS3 and T1.
Master Certified Novell Engineer (MCNE Client/Network Solutions:
IntraNetWare & Windows NT Integration)
Microsoft Certified Professional (MCP SQL Server 2000 Administration)
Microsoft Certified Professional (MCP Exchange 2000)
Mel L. Chandler – (562) 494-7191 (H) pg. 4
Microsoft Certified Professional (MCP Windows XP)
Microsoft Certified Professional (MCP Windows Server 2003)
Microsoft Certified Database Administrator (MCDBA)
Microsoft Certified Systems Engineer + Internet (MCSE+I)
Cisco Certified Design Associate (CCDA)
Cisco Certified Network Associate (CCNA)
Cisco CCSP track; Coastline College; Fountain Valley, CA; CCSP pending; President’s List
Cisco CCNP track; Coastline College; Fountain Valley, CA; CCNP pending; President’s List
Sniffer Training; NAI; Los Angeles, CA
Computer Networking Specialist/Microsoft Certificate; Coastline College; FV, CA
Computer Networking Specialist/Novell Certificate; Coastline College; Fountain Valley, CA
Computer Networking Specialist/Cisco Certificate; Coastline College; Fountain Valley, CA
Computer Science major; Golden West College; Huntington Beach, CA; BSCS Pending.