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Intelligent Finance (Case Studies From Applabs)

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CaseStudy|IntelligentFinance

“ ppLabs’ support and ability to respond flexibly to our A  demands has ensured that our very busy and productive IT Departmentcaninturn,respondtotherequirementsplaced uponitbyourbusiness,inafastandcosteffectivemanner.”
Clive Williams, Head of Development, Intelligent Finance

Case Study

The Company | Intelligent Finance was launched in 2001 as a division of Halifax plc (now HBOS). Its remit was to deliver the people, processes and the technology necessary for the launch of an electronic bank that went beyond traditional banking practices. It was to be customer centered with multiple access channels, providing a new concept of ‘offset mortgages’ and delivered as a new kind of banking - telenet banking. The Challenge | AppLabs was initially engaged prior to the launch by Vision Consulting, to provide Test Team Leaders to support the testing phases of this new direct bank, Intelligent Finance. The small team proved extremely valuable to both Intelligent Finance and Vision, as the program was under extreme pressure to deliver a fully integrated banking solution to a very challenging time-scale – less than 12 months. The Solution | Within a very short period of time, AppLabs’ involvement was extended to supporting all aspects of testing, whereby they provided the testing structure, expertise and leadership that was required. This included test management, system, integration and UAT testing across multiple platforms, telephony, web interfaces, Oracle mid-tier, mainframe and ledgers – the full spectrum of services across all systems. The program proved to be very demanding from a requirement and time perspective and so risk management and communication were vital. AppLabs directly reported to the program steering group, providing regular status updates so that they had visibility of progress and could make informed decisions. AppLabs successfully ensured that each project was performed with quality and was approached in a manner suitable for the program’s strategy and goal, even though there were huge resource and management demands. Following a successful launch, and as a result of the success of the initial engagement, AppLabs was commissioned to conduct a test review. Whilst Intelligent Finance was keen to measure itself against the Test Maturity Model (TMM), the review was mainly focused on the key testing objectives of: • Reducing the time it takes to move software from development, through testing, into production • Improving the quality of the finished product • Decreasing the costs of overall testing • Increasing the services tested amount of coverage of systems and

focused test-planning process. This covered all phases of testing, including success criteria and decisions about what should be tested for each release. The strategy also covered the integration of testing into the development lifecycle, development of the testing organization, control, monitoring and measurement of the test process. This ensured the appropriate collection, assessment and reporting of data in place and integration with process improvement initiatives with SDM and the Program Office. Since implementing the Test Strategy, Intelligent Finance has further enhanced its testing capability and is now seen as one of the centers of excellence within the HBOS Group. Four years after the launch, AppLabs was again asked to supply test support to Intelligent Finance to enable the testing of its mortgage application systems in time for the five month deadline for mortgage regulation changes. As the test requirements were analyzed, it was clear that the number of testers required to test would need to increase significantly. Due to the quality of work supplied by the original test analysts, not just in test scripting, but also in test planning, reporting and defect management, AppLabs was asked to provide the additional test resource required for this project, peaking at twenty-one consultants. As well as providing test analysts and testers, AppLabs was asked to fill other positions, such as Test Co-ordinator, and act for the Test Manager as required. This original project was completed successfully, both to time and quality standards, and provided a solid platform for the future. As a result, AppLabs has been requested to move on to a number of other projects to co-ordinate and execute testing. Five years on, AppLabs is still engaged in testing for a number of projects at Intelligent Finance and is now seen as a partner by the client, providing testing services which allow them to manage the flexible nature and demands of developments. Intelligent Finance Head of Development Clive Williams said: “The early days were best described as ‘manic’. AppLabs provided some much needed testing direction, expertise and order. I have enjoyed working in partnership with AppLabs, as they have always proved themselves in their ability to be very accommodating in all aspects relating to testing and have always provided quality test services. AppLabs’ support and ability to respond flexibly to our demands has ensured that our very busy and productive IT Department can in turn, respond to the requirements placed upon it by our business, in a fast and cost effective manner.”

The results of the review were incorporated into a Test Strategy, which AppLabs played a key role in developing and implementing. The strategy was developed to complement the Systems Design Methodology (SDM) and incorporated development of a customer

AppLabs.com
Note: AppLabswaspreviouslyknownasISIntegrationintheUK


				
DOCUMENT INFO
Description: Intelligent Finance was launched in 2001 as a division of Halifax plc (now HBOS). Its remit was to deliver the people, processes and the technology necessary for the launch of an electronic bank that went beyond traditional banking practices. It was to be customer centered with multiple access channels, providing a new concept of ‘offset mortgages’ and delivered as a new kind of banking - telenet banking.