Process Maps and Turtle Diagrams - PowerPoint by tbp20087

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									    Process Maps and Turtle
       Diagram Example

Provided to you by:
EG Quality Services, Inc.
www.egqsinc.com
egqsinc@gmail.com
                                                 ISO / TS 16949:2002 Highlights

                                MOP’s                                                                  Process Map Example
                                                               Business Processes

                                  Corrective &
                                   Preventive       Internal         Customer               Document       Data
                                     Action         Auditing        Satisfaction             Control      Control
        Customer Requirements




                                                  Management                        Quality              Quality




                                                                                                                               Customer Satisfaction
                                                    Review                         Objectives           Planning




                                COP’s




                                                                                                                      Output
                                                               Realization Process
Input




                                 Marketing        Design          Manufacturing         Packaging      Shipping




                                SOP’s
                                                               Support Processes

                                 Purchasing      Maintenance         Safety               Training      Shipping
                                                                   Compliance
                                            ISO / TS 16949:2002 Highlights

                             Turtle Diagram Example, COP
                                                                               Training
         Equipment /                                                          Knowledge
         Installations                                                          Skills
              (With what?)                                                      (With whom?)
                             Requirements




                                                               Requirements
       Input                                                                            Output
What Should We Receive?
                                                 Process                          What Should We Deliver?




         Key Factors                                                          Instructions
             (How many?)
                                                                              Procedures
                                                                                Methods
                                                                                  (How?)

								
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