For additional information, contact Burgos Consent
Lourdes M. Rodríguez
DCFS Office of Affirmative Action
100 W. Randolph, 6th Floor
Chicago IL 60601
You may also visit the DCFS web site: The Burgos Consent Decree
www.state.il.us/dcfs may give you the right
to the following services:
If you are having difficulty obtaining
services in Spanish, please call To have a bilingual social services
the Advocacy Office for Children caseworker in charge of your case
and Family Services
800/232-3798 To receive DCFS documents
and correspondence in Spanish
To receive services for your family,
children and yourself in Spanish
To have your child placed with a
Spanish-speaking, bilingual foster family
To have access to a
Printed by Authority of the State of Illinois
DCFS #953 – May 2006 – 25,000 Copies
I am the subject of a child abuse/neglect Can I receive services in Spanish if I My child is placed with relatives that
investigation and I only speak Spanish. have an open case with DCFS but my only speak Spanish. Can I get a
Are there bilingual investigators? children still live with me? bilingual worker assigned to work with
Yes. DCFS will send out a bilingual investigator. If a Yes, if you have indicated on the language determination them?
bilingual investigator is not available, then an interpreter form that you need or request the services in Spanish Yes. If your child is placed with relatives that only speak
will accompany the non-bilingual investigator on all and you have an open case with DCFS where a worker Spanish, a bilingual worker will be assigned or an
contacts with persons who only speak Spanish. Your comes into your home to provide services for you and interpreter provided to accompany the caseworker on
children may not be used as interpreters. your children. Services for intact families in Spanish all visits to the home.
include the same services as described above.
How will I let the Department of Does DCFS have Spanish-speaking
Children and Family Services (DCFS) I only speak Spanish, but a bilingual interpreters?
know that I want services in Spanish? caseworker was not available. How will
the caseworker communicate with me? Yes. DCFS contracts with Spanish-speaking interpreter
You will determine in what language, Spanish or English, services. Spanish interpreter services are available if you
you want to receive services by communicating your DCFS will have an interpreter accompany non-bilingual request them and/or when needed. You can make that
language preference to your caseworker. The caseworker caseworkers on all visits with you. request to your caseworker.
will then record your indicated language preference on a
language determination form that will become part of
your case file. Will I receive letters, notices, rules and Is there other information available in
documents in Spanish? Spanish that I can request?
Yes. DCFS will send all letters, notices, service plans and Yes. There are several important brochures that can be
What services are available in Spanish other correspondence in Spanish to Spanish speakers or of help, including:
for my children, my family or me? those who request them in Spanish. 1. You, Your Children, the Illinois Department of
Services that are needed by Spanish speakers only shall Children and Family Services and Child Abuse:
be provided, in Spanish. Services for those who have Guide for Parents Who are Mexican Nationals: 2004
requested services in the Spanish language shall also be My child only speaks Spanish. Will my 2. What you need to know about child abuse and
provided in Spanish. Services available in Spanish may child be placed in a Spanish-speaking neglect investigations
include, but are not limited to: individual and family foster home or placement where he/she 3. The Service Appeal Process
counseling, domestic violence counseling, psychological will be able to communicate with the 4. The Advocacy Office for Children and Families
and psychiatric evaluation and treatment, parenting foster parent or staff? 5. Norman Services
classes, alcohol and substance abuse evaluation and 6. Protect Your Rights as a Father
treatment, and sexual abuse evaluation and treatment. Yes. DCFS will place Spanish-speaking only children in 7. What you need to know about being a relative
a foster home where Spanish is spoken. However, many caregiver
children come to DCFS with special needs that require
specialized placements. In the event your child needs a DCFS has other materials in Spanish. Make sure to ask
special home, DCFS will make the best placement choice your caseworker for the information in your preferred
considering language, but first ensuring your child’s language.
well-being and safety.