Sericol Complaints form

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Sericol Complaints form

The following details should be completed in full and as quickly as possible after the
customer has raised the complaint. The form must be forwarded to your local
Technical Services Dept for further action. Where access is possible the details must
be logged onto the relevant complaints database by the originator.

Sericol personnel must not under any circumstances admit liability on behalf of the
company.

Customer details:

Customer Name ………………….                      Account Number………………………

Contact Name……………………..                      Sales representative…………………….

Complaint originator………………                  Contact Number (originator)……………

Date:………………………………. Logged on complaints system: YES /NO*

Product details:

Product code………………………                       Batch Number…………………………

Comparison Batch Numbers…………………………………………………………..

Samples taken from customer: YES / NO*

Application details:

Mesh……………………………..                           Stencil………………………………….

Coating Method………………….                      Thinning……….. % With …………….

Additives used……………………                      Substrate……………………………….

Complaint Details:
Please describe the problems seen in as much detail as possible including any further
information you consider relevant. (Please use a separate sheet if necessary)




(* Delete where appropriate)




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