CSS cover paper for EERA liaison panel by ntz11397

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									                                                                                   Item 10a

eeda-eera liaison panel


date:          13 June 2005                     agenda item:
title:         EEDA Customer Satisfaction paper:
               Survey 2004-5
author:        Fei-Ni Toole


issue:
To present the key findings of the 2004-5 EEDA Customer Satisfaction Survey and action plan.


Summary
The attached report to the EEDA Board on the 2004-5 customer satisfaction survey and action
plan is presented to the EEDA-EERA liaison panel for information. Exceptionally, the findings of
the survey are being presented to the liaison panel in advance of the EEDA Board which meets
on 14th June, and therefore no separate report has been prepared.




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